93 Loyalty Programs Jobs - Page 2

Job description Greetings from Aster Pharmacy-India!!!! Aster Pharmacy-India is hiring Talent for Marketing roles. Join Our Marketing Team to Drive Customer Engagement and Growth! Are you a creative marketing professional passionate about driving customer engagement and increasing foot traffic in the retail sector? Were looking for a Retail Marketing Executive to craft innovative strategies and execute impactful campaigns that elevate our brand and delight our customers Job Title : Executive / Sr. Executive - Marketing Location : Hyderabad Experience: 0- 5 years of experience in marketing, preferably in retail or healthcare/pharmacy sectors. Job Summary: The Retail Pharmacy Marketing Executive is responsible for implementing marketing strategies to drive foot traffic, enhance customer loyalty, and promote pharmacy services and products. This role requires a deep understanding of retail trends, consumer behavior, and the healthcare landscape to create impactful campaigns that align with business objectives. Key Responsibilities: Campaign Management: Execute marketing strategies to promote retail pharmacy services, such as prescription fulfillment, over the counter (OTC) products, and wellness programs. Create and manage multi-channel marketing campaigns (in-store promotions, and print materials, neighborhood connect activities and Health camps) to engage customers and increase sales. Collaborate with product teams to design promotional offers and discounts to boost customer acquisition and retention. Customer Engagement and Loyalty Programs: Promote loyalty programs to enhance customer retention. Conduct market research to understand customer preferences and develop targeted campaigns. Promote wellness initiatives, health camps, and pharmacy consultations to build community trust and engagement. Interested candidates can comedown for Interview or share profile to polumati.prasad@asterpharmacy.in 9482497949

About us As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. At Target, we have a timeless purpose and a proven strategy and that hasnt happened by accident. Some of the best minds from diverse backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Targets global team and has more than 4,000 team members supporting the companys global strategy and operations. Overview of Target in India Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values diverse backgrounds. We believe your unique perspective is important, and you'll build relationships by being authentic and respectful. At Target, inclusion is part of the core value. We aim to create equitable experiences for all, regardless of their dimensions of difference. As an equal opportunity employer, Target provides diverse opportunities for everyone to grow and win. About this opportunity A role as Member Engagement Manager, Target Circle, you will contribute in delivering upon your respective category & vendor engagement strategies to shape how Circle incentivizes and rewards shape guest behavior to deepen their engagement with Circle, categories, and Target broadly. Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs Assist & support in creation of quarterly Circle category & vendor activation strategies, in close partnerships with Business, Merchandising, Marketing, Digital teams. Determine priorities, calendarization, category & guest goals against which Business & Circle teams will plan & execute against. Own end to end campaign execution in partnership with Data Sciences, Operations, Marketing & Measurement teams with aspects like forecasting, budget management, recapping & campaigne end results analysis. Provide stakeholders with visibility to Circle roadmap, partner with Data Analytics to enable category & vendor-level Circle guest insights and performance, and share macro trends and competitive actions in loyalty industry that are relevant to the category and/or guest mindset. Create testing and learning plans to inform future path forward for segmented, personalized Circle offers Evolve Circles foundational promo strategydefine the role of Circle promos within enterprise promo ecosystem. You will collaborate with both external & internal to Target stakeholders to plan & activate seamless Circle engagement rewards & experience plans. Navigation would be key as including but not limited to following teams have to be aligned for most activationsMarketing, Measurement, Finance, Legal, PPCOE, Data Sciences, Merchant, Finance, Product and other Partner teams. Note- Job duties may change at any time due to business needs About You Bachelors degree or equivalent relevant work experience MBA in Marketing would be desirable. 5+ years of experience in customer loyalty & retention, category & vendor management and campaign management Strong business & financial acumen for both retail and loyalty Understanding of forecast and budget management with ability to do extensive financial and data analysis A master collaborator who can inspire trust and confidence with a range of partners Demonstrated leadership and decision-making skills Strong written and oral communication skills Excellent analytical and problem-solving skills Self starter who is comfortable working with ambiguity and can drive initiatives on their own. Strong process, planning and organizational skills High sense of Ownership & accountability, with attention to details & thoroughness. Demonstrated experience organizing information, communicating effectively and working as part of a team Ability to manage multiple projects simultaneously Ability to build trusting relationships with team and enterprise partners, proactively seeking input and collaboration, yet comfortable and confident in declaring own perspective. Defines and communicates success metrics, and ensures that initiatives are prioritized to deliver against success metrics. Synthesizes complex bodies of work across the team into clear, concise, and compelling story-telling Useful Links Life at Target- https://india.target.com/ Benefits- https://india.target.com/life-at-target/workplace/benefits Culture- https://india.target.com/life-at-target/diversity-and-inclusion

Job Title: Customer Care Management Head VinFast Dealership Location: Kolkata, West Bengal Company: Autohitech VinFast Department: Customer Experience / CRM Reporting To: Dealer Principal / General Manager Experience Required: Minimum 7–10 years in customer care/CRM at a car dealership, with at least 3 years in a leadership role Education: Graduate (MBA or specialized training in customer relations preferred) Languages: Fluency in Bengali, Hindi, and English Position Overview: Autohitech VinFast is seeking a highly driven and customer-focused Customer Care Management Head to lead its CRM and customer experience verticals. This is a senior role responsible for designing and implementing customer satisfaction initiatives across Sales , Service , and Post-Delivery stages. The ideal candidate will have strong dealership experience, a deep understanding of OEM CRM systems, and a proven ability to lead teams focused on customer delight. Key Responsibilities: Customer Experience Management Define and implement the end-to-end customer journey across sales and service touchpoints Ensure prompt and empathetic handling of customer concerns, escalations, and feedback Drive improvements in Customer Satisfaction Index (CSI) and Net Promoter Score (NPS) CRM Operations & Lead Management Oversee daily functioning of the CRM team handling digital leads, inbound calls, follow-ups, and appointment scheduling Monitor enquiry-to-visit and visit-to-conversion ratios for all incoming leads (sales & service) Ensure 100% compliance in DMS/CRM lead entry, allocation, and closure tracking Retention & Loyalty Programs Develop and monitor follow-up processes for service reminders, insurance renewals, AMC, and extended warranties Plan and execute loyalty campaigns, referral programs, and customer reactivation efforts Manage birthday, anniversary, and special occasion outreach programs Team Leadership & Training Lead a team of CRM executives, telecallers, and front desk coordinators Train team members on soft skills, communication etiquette, and OEM CRM tools Ensure staff performance is aligned with monthly targets for outbound calls, follow-ups, and customer engagement OEM & Internal Coordination Liaise with VinFast India CRM and training teams for SOP updates, campaign rollouts, and audit compliance Support sales and service teams in closing feedback loops and resolving DISS cases Maintain proper documentation and timely submission of CRM reports, audit trackers, and customer satisfaction data Skills & Competencies: Excellent verbal and written communication skills Strong leadership and team management ability In-depth knowledge of CRM systems, DMS, and customer feedback mechanisms Problem-solving and escalation management skills Ability to multitask, organize, and meet deadlines under pressure Preferred Background: Experience with CRM operations at dealerships of MG, Maruti Nexa, Hyundai, Toyota, Tata, or Honda Prior exposure to customer care in electric vehicle dealerships or premium brand environments Hands-on experience with CRM dashboards, call center reporting, and CSI/NPS tracking Benefits & Incentives: Competitive salary with performance-linked incentives OEM-led national/international trips for top performers Participation in OEM-sponsored CRM and customer excellence programs Career growth opportunities within a premium EV dealership environment

Are you a data-driven marketer with a passion for digital strategies and customer loyalty? Join our team as Marketing Manager Digital Marketing & Loyalty Programs and help us grow our brand presence while building meaningful relationships with our customers. Location:- Sector-62, Noida Key Responsibilities: Develop and execute end-to-end digital campaigns across key platforms including Google Ads, Meta (Facebook & Instagram), YouTube, LinkedIn, and email marketing. Manage performance marketing campaigns to drive lead generation, sales, and brand engagement. Collaborate with creative and content teams to ensure all digital assets align with brand messaging. Design and implement a customer loyalty program to enhance retention and customer lifetime value. Analyze campaign performance and loyalty data to generate insights and optimize ROI. Work closely with internal teams (Sales, Product, Customer Service) to align marketing efforts. Oversee content creation, social media, and digital assets in line with brand guidelines. Identify and collaborate with external agencies or tools to scale performance. Qualifications & Skills: Bachelors/Masters degree in Marketing, Business, or a related field. Minimum 5 years of experience in digital marketing and CRM/loyalty management. Strong understanding of marketing automation tools, analytics platforms (Google Analytics, CRM tools), and ad platforms. Excellent communication, project management, and analytical skills. Creative mindset with attention to detail and customer behavior.

As a Corporate Partnerships and Loyalty Programs Manager, your primary responsibility will be to oversee and manage partnerships and loyalty programs for both B2B and B2B2C channels. Your role will involve driving revenue growth, selecting and managing product offerings, nurturing client relationships, and ensuring efficient coordination with internal teams such as procurement, operations, and customer care. Your contribution will be crucial in enhancing corporate client satisfaction and ensuring the seamless execution of loyalty programs. By leveraging your expertise in partnership management and program execution, you will play a key role in driving the success of our corporate partnerships and loyalty initiatives.,

will lead the CRM strategy for apparel retail brand with a strong focus on enhancing customer loyalty and driving revenue growth. should have exp in consumer-driven loyalty marketing with a proven ability to design and execute data-led CRM initiative

CORPORATE GIFTING Work on all phases of the end to end sales cycle including pre-sales presentations, client persuasions, conducting negotiations clients, Drafting quotes and proposals, Identify new clients, Build Client relationships Required Candidate profile Client coordination, Lead generation , Excellent communication, Advanced Excel - Added Advantage Sales coordination, B2B Corporate Sales, Client Relationship, Leadership Order Processing

CORPORATE GIFTING Work on all phases of the end to end sales cycle including pre-sales presentations, client persuasions, conducting negotiations clients, Drafting quotes and proposals, Identify new clients, Build Client relationships Required Candidate profile Client coordination, Lead generation , Excellent communication, Advanced Excel - Added Advantage Sales coordination, B2B Corporate Sales, Client Relationship, Leadership Order Processing

Max Life Insurance Company Limited is looking for Deputy Manager - CAT - Loyalty to join our dynamic team and embark on a rewarding career journey Assist the Manager in the day-to-day operations of the business, including setting goals, developing strategies, and overseeing the work of team members Take on leadership responsibilities as needed, including managing team members and making decisions in the absence of the Manager Identify and address problems or challenges within the business, and develop and implement solutions Collaborate with other departments and teams to ensure smooth and efficient operations Maintain accurate records and documentation Contribute to the development and implementation of business plans and goals

As a Customer Relationship Manager (CRM) in the garment industry, you will be responsible for managing and enhancing relationships with our key customers to drive satisfaction, loyalty, and growth. You will work closely with sales, marketing, and customer service teams to ensure a seamless customer experience, optimize engagement strategies, and address any issues or opportunities within our client base. Key Responsibilities: Customer Engagement: Develop and implement strategies to build and maintain strong relationships with key clients and customers, ensuring high levels of satisfaction and retention. Account Management: Oversee the management of customer accounts, including order tracking, issue resolution, and follow-up to ensure timely and accurate delivery of products. Data Analysis: Utilize CRM tools to analyze customer data, identify trends, and generate reports to inform decision-making and strategy development. Sales Support: Collaborate with the sales team to identify opportunities for upselling and cross-selling based on customer needs and preferences. Marketing Coordination: Work with the marketing team to design and execute targeted campaigns, promotions, and loyalty programs aimed at increasing customer engagement and sales. Customer Feedback: Collect and analyze customer feedback to improve products, services, and overall customer experience. Implement improvements based on insights gathered. Training and Development: Train and support customer service representatives and sales staff on CRM tools, customer interaction best practices, and industry-specific knowledge. Problem Resolution: Address and resolve any customer complaints or issues promptly and effectively, ensuring a positive outcome and maintaining strong customer relationships. Market Research: Stay updated on industry trends, competitor activities, and market conditions to anticipate customer needs and adjust strategies accordingly. Reporting: Prepare and present regular reports on customer relationship metrics, campaign performance, and sales outcomes to senior management. Qualifications: Education: Bachelors degree in Business Administration, Marketing, or a related field. A Masters degree or relevant certifications (e.g., CRM certification) is a plus. Experience: Minimum of [0-3] years of experience in a CRM or customer relationship management role, preferably within the garment or fashion industry. Skills: Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM). Strong analytical and problem-solving skills with the ability to interpret data and make informed decisions. Excellent communication and interpersonal skills, with the ability to build rapport and maintain relationships with clients and team members. Experience in sales support, marketing, and customer service.

Retention Executive Position Overview Were looking for a detail-oriented and organized CRM & Analytics Executive to support our customer engagement and loyalty program initiatives. This role will be responsible for CRM platform operations, data uploads, campaign scheduling, and analytics reporting ensuring smooth execution and measurement of retention activities. Key Responsibilities CRM Operations Configure and schedule campaigns within the CRM platform across Email, SMS, Push, and WhatsApp. Maintain customer data hygiene, audience segments, and tagging within the platform. Assist in setting up automated journeys and recurring campaign workflows. Run A/B tests and track results for optimization. Campaign Performance Tracking Monitor daily and weekly campaign metrics: delivery, open rates, click-through rates, redemptions. Prepare campaign performance reports and dashboards. Track loyalty program metrics: enrollments, redemptions, tier upgrades, and engagement rates. Data Management & Analytics Upload, clean, and manage customer data files. Build and update customer cohorts based on recency, frequency, and monetary value. Generate basic insights from customer data to support campaign planning. Maintain databases and reporting dashboards. Key Skills & Qualifications 1-2 years of experience in CRM operations, campaign execution, or marketing analytics (hospitality/F&B/e-commerce preferred). Familiarity with CRM platforms. Strong proficiency in Excel/Google Sheets, basic data analysis, and reporting. Detail-oriented, organized, and process-driven. Good communication and coordination skills. Key Performance Indicators (KPIs) Campaign execution accuracy and timeliness Data upload and hygiene accuracy Campaign reporting and dashboard maintenance quality Loyalty program and campaign performance reporting

Designation/Grade will be based upon interview feedback. Position Overview We are looking for a dynamic, data-driven, and customer-centric Retention Marketing Manager to lead our guest engagement programs. This role will be responsible for developing and executing strategies to improve guest retention, manage our loyalty program, and oversee CRM operations ensuring timely, personalized, and impactful customer communications across channels. Key Responsibilities Retention Strategy & Execution Define and execute Barbeque Nations customer retention strategy to improve repeat visits and reduce churn. Build monthly and annual retention campaign calendars for birthdays, anniversaries, festive occasions, and feedback follow-ups. Conceptualize offers, promotions, and personalized engagement nudges based on customer segments and behaviour. CRM Platform & Campaign Management Coordinate with tech teams to manage the CRM platform Create and optimize customer journeys: welcome journeys, feedback requests, birthday offers, inactivity triggers, and loyalty tier upgrades. Build, maintain, and update customer segments based on recency, frequency, monetary value, and behavioural attributes. Execute campaigns across multiple direct channels: Email, SMS, Push Notifications, and WhatsApp. Track campaign performance metrics: open rates, click-through rates, redemption rates, and conversions. Loyalty Program Management Manage the loyalty programs design, benefits structure, rewards catalogue, and tier mechanisms. Track program performance: enrollments, active members, redemption rates, and incremental revenue contribution. Plan and launch loyalty-exclusive promotions, events, and upgrades. Coordinate with operations and technology teams for program integrations and enhancements. Data & Insights Work with the Retention Executive to analyze customer data, churn patterns, cohort performances, and campaign effectiveness. Generate actionable insights and recommendations to optimize campaign targeting, offer design, and customer journeys. Prepare regular reports and dashboards for leadership review. Cross-Functional Coordination Collaborate with marketing, operations, and digital teams for campaign execution. Align retention and loyalty efforts with business objectives, national marketing plans, and new menu or product launches. Coordinate with creative and content teams for campaign messaging and assets. Key Skills & Qualifications 6-8 years of experience in CRM, customer retention, or loyalty program management (preferably in hospitality, F&B, retail, or e-commerce). Strong knowledge of CRM platforms and direct marketing channels (Email, SMS, Push, WhatsApp). Data-driven with hands-on experience in campaign analysis, customer segmentation, and reporting. Excellent data management, analytical, project management and cross-functional collaboration skills. Strong communication skills, both written and verbal. Comfortable working in a fast-paced environment.

Work on all phases of the end to end sales cycle including pre-sales presentations, client persuasions, conducting negotiations clients, Drafting quotes and proposals, client relations Identify new clients Build positive relationships with clients Required Candidate profile Client coordination, Lead generation, B2B sales , Excellent communication, Advanced Excel and Hindi - Added Advantage Sales coordination

Kokan Ngo is looking for Database / CRM Executive to join our dynamic team and embark on a rewarding career journey Developing and implementing CRM strategies to increase customer engagement and loyalty Managing and maintaining the company's CRM system, including data entry, data cleansing, and data segmentation Analyzing customer data and behavior to identify trends, insights, and opportunities for improvement Creating and executing targeted marketing campaigns and communications to increase customer retention and upsell opportunities Collaborating with other departments, such as sales and marketing, to ensure the CRM system is aligned with business goals and objectives Ensuring the accuracy and completeness of customer data in the CRM system Providing training and support to staff members on the use of the CRM system Conducting customer surveys and gathering feedback to improve customer satisfaction and experience Monitoring and analyzing customer interactions across various channels, such as email, social media, and chatbots

Arsis Developers is looking for CRM Executive to join our dynamic team and embark on a rewarding career journey Developing and implementing CRM strategies to increase customer engagement and loyalty Managing and maintaining the company's CRM system, including data entry, data cleansing, and data segmentation Analyzing customer data and behavior to identify trends, insights, and opportunities for improvement Creating and executing targeted marketing campaigns and communications to increase customer retention and upsell opportunities Collaborating with other departments, such as sales and marketing, to ensure the CRM system is aligned with business goals and objectives Ensuring the accuracy and completeness of customer data in the CRM system Providing training and support to staff members on the use of the CRM system Conducting customer surveys and gathering feedback to improve customer satisfaction and experience Monitoring and analyzing customer interactions across various channels, such as email, social media, and chatbots Great go-getter attitude. Female candidates are required for this position. Build and handle a strong network of connections. Knowledge of CRM practices. Should have 2-4 years experience as CRM executive in a real estate comp

The role involves driving sales for Brigade residential portfolio through Existing customers Referrals. Generation of repurchase Referrals from the assigned portfolio of projects The incumbent is expected to plan monthly calendar and carry out BTL activities Lead generation campaigns through BTL activities in delivered projects as well as online activities. Execute Referral Loyalty events during Launches and drive Sales. Support Project sales team in Referral Loyalty bookings. Core Responsibilities: Coordinate with various functions (Site sales Team, CRM etc) to drive lead generation sales. Adherence to lead management system MIS reporting. Implement the organization's loyalty program strategy in a particular geography and drive the same. Liaison with regional referral leads to gather both quantitative and qualitative customer feedback on referral program activities. Regular visits to projects, observe customer interactions and suggest improvements/tweaks in referral program construct. Monitor and report competitor referral and loyalty program initiatives at regular intervals. What are we looking for(Specific Skill Set) The incumbent needs to be multitasker and good at stakeholder management. Good communication Presentation skills. Passionate about sales should be able to Self-source business through lead generation activities.

CRM required at kundli, sonipat Qualification- any Graduate Exp- fresher can apply Salary- 14000 to 20000 Timing- 9 to 7, 6 days working No leave policy Skills- customer coordination, excel

This is a full-time, on-site role for a Marketing Manager located in Bengaluru. The Marketing Manager will be responsible for managing our brand and image, driving sales and traffic, and creating marketing plans to increase customer engagement and loyalty. The marketing manager will work closely with other cross-functional teams and collaborate with external agencies and vendors. Qualifications : Expertise in marketing strategy, planning, and execution. Experience - 5 to 8 years in Retail FMCG Marketing. Experience in Store visit store operations and Marketing. Experience in digital marketing and social media management Excellent written and verbal communication skills Experience in brand management and market research. New Store Openings - Launch/ Activations Existing Stores Performance boost Activations at the Store New Product Launch & Visual Merchandize Offers & Campaigns - Growth Marketing - Loyalty & Retaining Festive Activations - South Brand Campaign. Strong analytical capabilities and data-driven decision-making skills Experience in managing teams and working collaboratively with cross-functional teams Familiarity with the organic and natural products industry is a plus Bachelor or Master degree in Marketing, Business Administration, or related field. Roles and Responsibilities : Sales Generation: - Develop and execute marketing strategies and campaigns to drive sales across all channels, including physical stores and online platforms. - Analyze sales performance and market trends to identify opportunities for growth and optimization. - Collaborate with category team to ensure alignment between marketing efforts and sales objectives. Marketing Budgeting: - Develop and manage annual marketing budgets in line with company goals and financial targets. - Monitor and optimize marketing expenditures to ensure efficient allocation of resources and minimize CAC. - Conduct regular budget reviews and adjustments based on performance and market dynamics. Customer Acquisition: - Implement targeted marketing campaigns and initiatives to attract and acquire new customers across diverse demographics. - Utilize market research and customer insights to identify key customer segments and optimize acquisition strategies. - Evaluate the effectiveness of customer acquisition channels and adjust marketing efforts accordingly. Customer Retention and Loyalty: - Develop and implement strategies to enhance customer satisfaction, retention, and loyalty. - Manage customer loyalty programs and initiatives to drive repeat purchases and increase customer lifetime value. - Monitor customer feedback and sentiment to identify areas for improvement and implement solutions to enhance the customer experience. Brand Building: - Develop and execute brand-building strategies to enhance brand awareness and equity across all touchpoints. - Ensure consistency in brand messaging, visual identity, and customer experience across physical and digital channels. - Collaborate with internal teams and external partners to develop compelling brand campaigns and initiatives.

This is a full-time, on-site role for a Marketing Manager located in Bengaluru. The Marketing Manager will be responsible for managing our brand and image, driving sales and traffic, and creating marketing plans to increase customer engagement and loyalty. The marketing manager will work closely with other cross-functional teams and collaborate with external agencies and vendors. Qualifications : Expertise in marketing strategy, planning, and execution. Experience - 5 to 8 years in Retail FMCG Marketing. Experience in Store visit store operations and Marketing. Experience in digital marketing and social media management Excellent written and verbal communication skills Experience in brand management and market research. New Store Openings - Launch/ Activations Existing Stores Performance boost Activations at the Store New Product Launch Visual Merchandize Offers Campaigns - Growth Marketing - Loyalty & Retaining Festive Activations - South Brand Campaign. Strong analytical capabilities and data-driven decision-making skills Experience in managing teams and working collaboratively with cross-functional teams Familiarity with the organic and natural products industry is a plus Bachelor or Master degree in Marketing, Business Administration, or related field. Roles and Responsibilities : Sales Generation: - Develop and execute marketing strategies and campaigns to drive sales across all channels, including physical stores and online platforms. - Analyze sales performance and market trends to identify opportunities for growth and optimization. - Collaborate with category team to ensure alignment between marketing efforts and sales objectives. Marketing Budgeting: - Develop and manage annual marketing budgets in line with company goals and financial targets. - Monitor and optimize marketing expenditures to ensure efficient allocation of resources and minimize CAC. - Conduct regular budget reviews and adjustments based on performance and market dynamics. Customer Acquisition: - Implement targeted marketing campaigns and initiatives to attract and acquire new customers across diverse demographics. - Utilize market research and customer insights to identify key customer segments and optimize acquisition strategies. - Evaluate the effectiveness of customer acquisition channels and adjust marketing efforts accordingly. Customer Retention and Loyalty: - Develop and implement strategies to enhance customer satisfaction, retention, and loyalty. - Manage customer loyalty programs and initiatives to drive repeat purchases and increase customer lifetime value. - Monitor customer feedback and sentiment to identify areas for improvement and implement solutions to enhance the customer experience. Brand Building: - Develop and execute brand-building strategies to enhance brand awareness and equity across all touchpoints. - Ensure consistency in brand messaging, visual identity, and customer experience across physical and digital channels. - Collaborate with internal teams and external partners to develop compelling brand campaigns and initiatives. Skills : - marketing strategy, planning, and execution, Sales Generation, Marketing Budgeting, Customer Acquisition, Customer Retention and Loyalty, Brand Building, brand management and market research, digital marketing and social media management, super market store, health & glow, Retail Marketing,Retail Marketing, Health & Glow, Super Market Marketing

Role & responsibilities 1. Database Acquisition & Management : Multi-Channel Data Sourcing: Strategically acquire and build a high-quality database of doctors (dermatologists, cosmetologists, pediatricians) and MUAs through various digital and offline channels. Digital: Utilize online medical directories (e.g., Practo, Lybrate), professional networking platforms (LinkedIn), and targeted digital advertising campaigns to generate leads. Offline: Actively participate in medical conferences, CMEs (Continuing Medical Education), industry trade shows, and beauty-related events to network and collect contact information. Database Segmentation & Maintenance: Segment the acquired database based on profession, specialty, location, and level of engagement to enable precise targeting. Ensure data accuracy and hygiene within the CRM system. Lead Nurturing & Conversion : Content-Driven Nurturing: Develop and implement targeted email marketing and WhatsApp campaigns to nurture leads. Share valuable content such as clinical studies, product information, application techniques, and exclusive educational resources tailored to the interests of doctors and MUAs. Webinar & Workshop Coordination: Organize and promote webinars and online workshops featuring medical experts and senior MUAs to educate the target audience on the science behind Bioderma products and their professional applications. Precise Targeting for Sales: Collaborate closely with the performance marketing & sales team to identify and qualify high-potential leads. Promotional Campaigns: Design and execute targeted promotional offers and sampling programs to encourage product trials and first-time purchases among the professional community. Campaign Management: Campaign Planning & Execution: Develop, plan, and execute integrated CRM campaigns across various channels (email, WhatsApp, social media, events) to achieve specific marketing objectives (e.g., product launches, educational initiatives, promotional offers). Content Collaboration: Work closely with the marketing content team to develop compelling and relevant messaging and creative assets for all campaigns, ensuring alignment with brand guidelines and target audience needs. A/B Testing & Optimization: Conduct A/B testing on campaign elements (e.g., subject lines, call-to-actions, content formats) to identify best practices and continuously optimize campaign performance. Campaign Calendar Management: Maintain a detailed campaign calendar, ensuring timely execution and coordination with internal teams and external partners. Relationship Management & Engagement : Doctor & MUA Engagement Programs: Develop and manage exclusive engagement programs to foster a sense of community and loyalty among doctors and MUAs. This includes creating closed-group forums for knowledge sharing and feedback. Key Opinion Leader (KOL) Management: Identify and cultivate relationships with influential dermatologists, pediatricians, and renowned MUAs. Facilitate collaborations for brand advocacy, testimonials, and content creation. Personalized Communication: Go beyond mass communication by sending personalized emails, acknowledging professional milestones, and providing bespoke support to key contacts. Feedback & Insights: Establish a systematic process for collecting feedback from doctors and MUAs on products, marketing materials, and competitor activities. Analyze this feedback to derive actionable insights for the marketing and product development teams. Analytics & Reporting: Performance Tracking: Monitor and analyze the performance of all CRM campaigns, including email open rates, click-through rates, lead generation metrics, and conversion rates. ROI Analysis: Track the return on investment (ROI) of various database acquisition and lead nurturing initiatives. Reporting: Prepare regular reports for the management team, highlighting key achievements, challenges, and recommendations for future strategy. Preferred candidate profile

Period :Immediate Employment Mode : Contract Description Primary Skills: Vendor Management, Retail Governance, Customer Experience Management Secondary Skills: Service Improvement Certifications (if any) Experience in providing support to customers with big retail landscape. Vendor management, identifying service improvement opportunities based on customer environment. Lead customer service teams. Customer experience managers are often responsible for managing and guiding customer service teams, ensuring that they deliver exceptional service and adhere to customer-focused strategies. Collaborate with executives on customer management strategies. CEMs work closely with executives and stakeholders to develop and implement effective customer management strategies aligned with the companys goals and objectives. Increase customer loyalty. Customer experience managers focus on building and nurturing customer loyalty by designing and executing initiatives that enhance the overall customer experience, fostering repeat business and customer advocacy. Use tools to monitor and improve customer experiences. CEMs utilize various tools and technologies, such as customer feedback platforms, analytics software, and customer relationship management (CRM) systems, to monitor customer interactions, gather insights, and identify areas for improvement. Specialized tools like these play a crucial role in managing and optimizing customer experiences.

Role & responsibilities Develop and implement strategies for service brand that aligns with business objectives, ensuring strong brand positioning within the service industry Plan, execute, and manage integrated marketing campaigns, leveraging both ATL and BTL channels to promote service offerings and drive customer engagement Develop, design and implement service loyalty strategies to enhance customer retention and engagement Develop, design and implement customer lifecycle journeys that align with the company's overall business and marketing strategies via direct marketing channels Email, WhatsApp, SMS Analyze competitor activities, market trends, and customer feedback to identify opportunities for service brand growth Collaborate with service, marketing, and customer support teams to integrate loyalty programs during campaigns across all touchpoints. Ensure consistent brand messaging and visuals for service offerings by collaborating with internal teams and external agencies Monitor campaign performance and budget allocation to ensure cost-effective promotion of service initiatives Define the marketing objectives, benefits, rewards, and structure of the services across various channels, including online platforms, mobile apps, and in-store initiatives Develop strategies to drive customer participation and engagement. Integrate services programs with CRM systems to enhance personalized customer experiences, including creating personalized experiences for high-value customers, including VIP programs and exclusive offers Prepare regular reports for senior management, highlighting the programs effectiveness and ROI Preferred candidate profile Service marketing candidate, Preferred background repair and maintenance service Perks and benefits As per organization standard

Description Job Purpose Design and Execution of dealer/influencer trips for Asian Paints Primary Responsibilities Business Responsibility Areas 1 Itinerary design and execution - create the trip hotels, airlines, sightseeing, events, f&b, etc product basis the brief shared by the business team and coordinate with the relevant stakeholders-travel agencies, business team, commercial teams, etc Execute the trip as per aligned timelines with the business teams and ensure stakeholder delight in trip experience 2 Cost Control-ensure the trip created and executed is within the aligned monies allocated for the trip Ensure tight cost control with all related agencies/vendors to ensure cost targets are met 3 Vendor Management-manage the vendors in and around the trip for smooth execution 4 MIS -create and maintain relevant MIS reports around, travelers, trip costs, etc 5 Timely revert on queries-revert to queries shared by internal and external stakeholders around the trip Key Performance Indicators - Itinerary design and execution - Cost Control - Vendor Management - MIS - Timely revert on queries Key Interactions Internal • Commercial hierarchy, Sales / Marketing hierarchy, Accounts, SSC, etc External •Travel Agencies, Vendors, etc Role Requirements / Specifications Qualifications Essential • Graduation must be through a full time, regular day course Previous Experience Essential • Experience in Meetings, Incentives, Conventions and Exhibitions MICE industry is a must • Current organization need not be MICE • Extensive traveling involved Functional Competencies • Cost Management, Itinerary planning Behavioral Competencies • Communication Skills • Negotiation skills • Interpersonal skills to build relationship and integration • People Management

Max Life Insurance Company Limited is looking for Assistant Manager - CAT - Loyalty to join our dynamic team and embark on a rewarding career journey Ensuring company policies are followed. Optimizing profits by controlling costs. Hiring, training and developing new employees. Resolving customer issues to their overall satisfaction. Maintaining an overall management style that follows company best practices. Providing leadership and direction to all employees. Ensuring product quality and availability. Preparing and presenting employee reviews. Working closely with the store manager to lead staff. Overseeing retail inventory. Assisting customers whenever necessary. Organizing employee schedule. Ensuring that health, safety, and security rules are followed. Ensuring a consistent standard of customer service. Motivating employees and ensuring a focus on the mission. Maintaining merchandise and a visual plan. Maintaining stores to standards, including stocking and cleaning. Completing tasks assigned by the general manager accurately and efficiently. Supporting store manager as needed.

Job Summary: The Bank Loyalty Manager is responsible for designing, executing, and optimizing customer loyalty and rewards programs for Credit Cards to drive customer engagement, retention, and satisfaction. This role will focus on analyzing customer behavior, managing loyalty campaigns, and ensuring alignment with the bank’s overall marketing and customer retention strategies. Key Responsibilities: Loyalty Program Design & Management Develop and manage the bank’s loyalty and rewards programs. Design programs that align with customer needs and the bank's business objectives. Evaluate and optimize existing programs based on customer feedback and market trends. Customer Engagement & Retention Work closely with the customer relationship team to ensure the loyalty programs promote long-term customer engagement. Analyze customer data to identify segments and create personalized offers. Develop strategies to enhance customer lifetime value (CLV) through loyalty programs. Campaign Execution Plan and execute loyalty marketing campaigns, promotions, and events. Collaborate with cross-functional teams such as product, marketing, and sales to drive program success. Manage external vendors and partners for program implementation and reward fulfillment. Data Analysis & Reporting Use data-driven insights to track the performance of loyalty programs. Provide regular reports on program ROI, customer behavior, and key performance metrics. Conduct customer surveys and feedback sessions to gauge program success. Partnerships & Collaborations Identify and negotiate partnerships with third-party vendors for exclusive customer benefits. Explore co-branded loyalty initiatives with other businesses or sectors to enhance program offerings. Customer Experience Optimization Ensure that the customer journey within the loyalty programs is seamless and adds value. Implement feedback loops to continuously improve the customer experience. Key : Educational Qualifications Bachelor's degree in Marketing, Business Administration, or a related field. MBA or Master’s in Marketing. Experience 5-7 years of experience in customer loyalty programs, preferably in the banking or financial services sector. Experience in customer segmentation, data analytics, and campaign management. Skills & Competencies Strong understanding of loyalty program mechanics and customer retention strategies. Excellent analytical skills with experience in data-driven decision-making. Proficiency in CRM tools, marketing automation, and analytics platforms. Strong communication and interpersonal skills for internal and external stakeholder management. Ability to manage multiple projects and deadlines in a fast-paced environment. Behavioral Competencies Customer-centric mindset. Strategic thinking with attention to detail. Proactive problem-solving skills. Team player with leadership capabilities. Performance Indicators: Increase in customer retention rate. Growth in customer lifetime value (CLV). Reduction in customer churn. Program participation and engagement rates. Return on investment (ROI) of loyalty initiatives.