3 Loyalty Platforms Jobs

The Deputy CIO will be a key leader in driving IT initiatives aligned with the business strategy of the Group company, encompassing various operations such as manufacturing, retail, e-commerce, and supply chain. Collaborating closely with the CIO, you will be responsible for spearheading digital transformation efforts, ensuring operational excellence in IT, enhancing customer experience through technology, and supporting the scalability of enterprise platforms like ERP, DMS, WMS, CRM, and Data Analytics. Your role will involve strategic IT leadership, including formulating and executing enterprise IT strategy, driving digital transformation globally, planning and executing IT initiatives in alignment with business goals, and collaborating with C-suite leadership on technology investments and innovation. You will oversee IT operations and governance by managing IT infrastructure, application, cybersecurity, and compliance in coordination with Group IT. Establishing IT service delivery frameworks, ensuring adherence to SLAs, business continuity planning, disaster recovery mechanisms, leading IT audits, risk assessments, and enhancing cybersecurity posture will be crucial responsibilities. Driving digital transformation and innovation will involve implementing Industry 4.0/Smart Factory initiatives like IoT, AI, and predictive analytics, enabling omnichannel retail, and enhancing customer experience through digital tools such as POS, CRM, and loyalty platforms. Your role will also encompass overseeing enterprise platforms like SAP S/4HANA, Oracle, Microsoft Dynamics, ensuring seamless integration of manufacturing systems with ERP, championing data governance, and establishing enterprise data lakes and BI dashboards for decision support. Managing IT procurement lifecycle, IT asset lifecycle management, license compliance, leading a high-performing team of IT professionals, championing change management in digital programs, and ensuring user adoption and stakeholder alignment will also be key aspects of your role. Key competencies required include a strong understanding of manufacturing, logistics, and B2B/B2C retail models, excellent program management and leadership skills, deep expertise in ERP, IT infrastructure, and emerging technologies, ability to align IT strategy with business needs, effective communication skills, executive presence, and stakeholder management capability. Performance metrics for this role will be measured based on IT project delivery, uptime, cybersecurity compliance, business user satisfaction, and cost optimization, and ROI on tech investments. To qualify for this role, you should hold a Bachelor's or Master's degree in information technology, Computer Science, or Engineering, with an MBA being preferred. You should have 10-15 years of IT experience, including at least 5 years in leadership roles, prior experience in global manufacturing/retail/E-commerce is highly preferred. Desired certifications include PMP, Prince2, ITIL v4 Foundation, COBIT, SAP, and Microsoft ERP certifications.,

As the Loyalty & Retention Program Manager at Neulife, India's leading Performance Nutrition brand, you will play a crucial role in owning and scaling our customer loyalty, rewards, and affiliate ecosystem. Your primary focus will be on maximizing customer engagement, repeat sales, and boosting LTV and ROI across all D2C channels. Your responsibilities will include designing, implementing, and continuously improving Neulife's loyalty program to enhance customer engagement and drive repeat sales. You will also be tasked with developing and managing affiliate/referral programs to acquire high-quality new customers with measurable ROI. Additionally, you will be responsible for building segmented retention strategies, leveraging tools like Shopify, Klaviyo, Smile.io, ReferralCandy, Zoho Analytics to drive targeted campaigns, and monitoring program KPIs such as repeat rate, churn, CLTV, and ROI. To excel in this role, you should possess at least 5 years of experience in loyalty/affiliate/retention program management, preferably in D2C, eCommerce, or FMCG sectors. Deep analytical skills, an ROI-focused mindset, and experience with CRM and loyalty platforms like Klaviyo, Smile.io, ReferralCandy, Zoho, Gorgias are essential. Strong project management and cross-functional leadership capabilities are also required, along with a passion for fitness, wellness, and performance nutrition. In return, you can expect a high-impact role at a fast-scaling founder-led brand, the opportunity to build a best-in-class loyalty engine from the ground up, a collaborative and mission-driven team culture, freedom to innovate and experiment with new tools and platforms, competitive salary with performance-based incentives, and access to premium Neulife supplements & products.,

As the Senior Solution Architect reporting to the Director Consulting, you play a crucial role in creating innovative solutions for both new and existing clients. Your main focus will be on utilizing data to drive the architecture and strategy of Digital Experience Platforms (DXP). You will be pivotal in shaping the technology and software architecture, particularly emphasizing how data-driven insights influence the design and execution of client projects. Your expertise will steer the development of solutions deeply rooted in CMS, CDP, CRM, loyalty, and analytics-intensive platforms, integrating ML and AI capabilities. The core of our approach revolves around harnessing data to craft composable, insightful, and efficient DXP solutions. You are a client-facing professional, often engaging directly with potential customers to shape technically and commercially viable solutions. As a mentor, you lead by example and encourage others to expand their horizons. A self-starter in your field, you are keen on enhancing your skill set in the ever-evolving Omnichannel solutions landscape. Collaborative by nature, you thrive on working with various cross-functional teams on a daily basis. An effective communicator, you possess the ability to capture attention, strategize, and troubleshoot on the fly with both internal and external team members. Your mastery of written language allows you to deliver compelling technical proposals to both new and existing clients. In your role, you will be responsible for discussing technical solutions with current and potential clients, as well as internal teams, to introduce innovative ideas for creating functional and appealing digital environments. You will contribute to our clients" digital transformation strategies based on industry best practices and act as a subject matter expert in business development activities. Furthermore, you will collaborate closely with product vendor partners, client partners, strategists, and delivery engagement leaders to tailor solutions to meet clients" explicit and implicit needs. Your tasks will involve architecting technical solutions that meet clients" requirements, selecting and evaluating technology frameworks, and addressing complex business problems with comprehensive assessments. You will also be responsible for articulating the transition from the current to future state, breaking down intricate business and technical strategies into manageable requirements for teams to execute. Your role will also involve conceptualizing and sharing knowledge and thought leadership within the organization, researching and presenting new technology trends, participating in project requirement discovery, scoping, and providing estimations for phased program delivery. The ideal candidate for the Solutions Architect position will have 12+ years of experience in designing, developing, and supporting large-scale web applications, along with expertise in cloud-native capabilities of AWS, GCP, or Azure. They should also possess hands-on experience in data architectures, storage solutions, data processing workflows, CDPs, data lakes, analytics solutions, and customer-facing applications. Additionally, experience in client-facing technology consulting, E-Commerce platforms, and knowledge of digital marketing trends and best practices are desired. A bachelor's degree in a relevant field is required. The statements within this job description outline the essential functions of this role, the necessary level of knowledge and skills, and the extent of responsibility. It should not be viewed as an exhaustive list of job requirements. Individuals may be assigned other duties as needed to cover absences, balance organizational workload, or work in different functional areas. Material is a global company known for partnering with top brands worldwide and launching innovative products. We value inclusion, collaboration, and expertise in our work, with a commitment to understanding human behavior and applying a scientific approach. We offer a learning-focused community dedicated to creating impactful experiences and making a difference in people's lives. Additionally, we provide professional development, a hybrid work mode, health and family insurance, ample leave allowances, and wellness programs, ensuring a supportive and enriching work environment.,