110 Loop Jobs - Page 5

we're looking to bring on a talented DNB or MD doctor to join us . As a Loops Team Doctor you will conduct online and offline primary care consultations at Loop app and/or clinics - a high-quality, modern primary care experience for employees of large companies. For loop members, we aim to create a 21st century primary care experience complete with fixed timing appointments, digital electronic health records, tele-consultations on mobile app, and more. If you're looking for an exciting clinical role in a rapidly growing health system, please apply! What you will be doing: Conduct online OPDs: conduct general primary care consultations of patient and managing their acute or chronic care needs Conduct diagnostic tests and to determine the cause and nature of disease Respond to patients medical problems by counselling, where necessary Document the patient s visit in our EHR In case of referral, help match the patient with the best provider for their needs Respond to patient queries and health concerns via mobile-app based tele-consultation Conduct healthcare camps and talks at various loop client companies Active participation in loop CPD (Continuing Professional Development) What we are looking for: DNB - Family Medicine / MD Internal Medicine / PGDFM Doctor with 5 years of clinical experience Empathetic and caring Excellent communication skills Fluency in English, Hindi and local language Proficiency in learning new technologies Commitment to advancing knowledge of medicine and care protocols via CMEs and courses Ambitious person who is excited to help design a high-quality primary care experience uniquely suited for India

Own the sales cycle end-to-end, selling to C-suite executives at midsize and large companies Work with the executive team at Loop to shape the roadmap for diagnostics and health care products Accurately forecast and maintain a desirable sales pipeline to achieve quarterly targets Use your experience in need identification & research to formalize a GTM strategy Developing sales strategies to relentlessly achieve and exceed monthly and quarterly sales targets Creating world-class healthcare solutions that connect Loop s ecosystem with customer s requirements Work with clinical operations to manage delivery of annual health checkups to customer s satisfaction What we are looking for: At least 4 years of experience as a quota-carrying sales representative in the B2B space - preferably in healthcare Genuine customer empathy and strong time management skills Familiarity with G Suite and Microsoft Office, including Excel Deep understanding of the healthcare industry Fluency in English, Hindi &/or other relevant regional languages Hustle - we're a growing company that moves and reacts fast

At Loop, companies take pride in offering exceptional employee benefits, and Enterprise Servicing Executives (ESMs) are the heroes who ensure that benefits delivery is smooth, seamless, and hassle-free for both HR teams and employees. As an ESM, you will be the day-to-day partner for HR leaders, ensuring they have everything they need to champion Loop s benefits within their organizations. Your success is measured by the success of your HR partners making their lives easier and ensuring employees experience world-class benefits. You will work closely with Enterprise Account Managers (EAMs) to ensure 100% logo retention and 150% Net Revenue Retention (NRR) for your assigned accounts. Additionally, you will collaborate with Dedicated Claims Handlers and Operations Agents on enterprise accounts with a premium of 1Cr+ to provide white-glove service. This role is a launchpad for career growth, with a clear path toward becoming a Customer Success Manager (CSM) in Mid-Market or Enterprise with your own portfolio and retention targets. Key responsibilities : Account Servicing : You will be responsible for ensuring that every corporate client experiences seamless and proactive benefits servicing. This includes: Seamless policy issuance - Ensuring e-cards are issued on time, with zero errors. Coverage accuracy - Running enrollments and HRMS integrations to ensure all members are covered accurately and on time. Claims excellence - Managing the 4Ds of claims: documentation, delays, denials, deductions to reduce friction for HR teams. Being hyper-responsive to HR - Acting as a trusted partner to HRs, ensuring all their day-to-day benefits needs are met quickly and effectively. Proactive employee support - Ensuring employee queries are handled with speed and empathy, creating a delightful experience. Product adoption - Driving engagement with the Loop mobile app, where employees can claim insurance, consult Loop s in-house doctors, and book diagnostic tests. Data-driven insights - Delivering monthly updates on policy performance, identifying key trends, and providing strategic recommendations to HRs. Collaboration & Account Expansion : You will play a key role in retaining and expanding enterprise accounts by: Working closely with Enterprise Account Managers (EAMs) to ensure 100% retention of assigned accounts. Collaborating with Dedicated Claims Handlers and Operations Agents on large enterprise accounts ( 1Cr+ premium) to deliver a high-touch service experience. Identifying growth opportunities within accounts and sharing insights with the account team to drive upsell and cross-sell initiatives. Career Growth Path : This role is designed as a stepping stone to becoming a Customer Success Manager (CSM) in either Mid-Market or Enterprise. As an ESM, you will gain hands-on experience in client servicing, retention strategies, and account expansion, eventually taking on a full revenue responsibility for your own portfolio. Who we need : A champion of employee benefits Passionate about helping HR leaders succeed and earning their trust to become your champion Excellent problem-solving skills - proactive in finding solutions with internal teams and insurers/TPAs. Ability to manage multiple priorities, stay organized, and meet deadlines. Process and detail oriented Strong attention to detail and accuracy, especially in policy issuance, coverage enrollments, and claims handling. Past experience handling employee benefits policy issuance, endorsements, claims, analytics is required. Collaborative and eager to learn Thrives in a collaborative environment, working closely with cross-functional teams like Enterprise Account Managers, Claims Handlers, and Operations. Excited to launch industry-leading technology like the Loop App, Enrolment Portals, in-app claims submission, self-serve endorsements tools for HR, and more. Why join Loop Impactful Role - Directly improve the benefits experience for thousands of employees. Career Growth - Clear path to becoming a CSM in Mid-Market. Customer-First Culture - Work with some of the best HR teams in India to elevate employee we'llness.

Own the sales cycle end-to-end, selling to C-suite executives at midsize and large companies Work with the executive team at Loop to shape the roadmap for diagnostics and health care products Accurately forecast and maintain a desirable sales pipeline to achieve quarterly targets Use your experience in need identification & research to formalize a GTM strategy Developing sales strategies to relentlessly achieve and exceed monthly and quarterly sales targets Creating world-class healthcare solutions that connect Loop s ecosystem with customer s requirements Work with clinical operations to manage delivery of annual health checkups to customer s satisfaction What we are looking for: At least 4 years of experience as a quota-carrying sales representative in the B2B space - preferably in healthcare Genuine customer empathy and strong time management skills Familiarity with G Suite and Microsoft Office, including Excel Deep understanding of the healthcare industry Fluency in English, Hindi &/or other relevant regional languages Hustle - we're a growing company that moves and reacts fast

At Loop, companies take pride in offering exceptional employee benefits, and Enterprise Servicing Executives (ESMs) are the heroes who ensure that benefits delivery is smooth, seamless, and hassle-free for both HR teams and employees. As an ESM, you will be the day-to-day partner for HR leaders, ensuring they have everything they need to champion Loop s benefits within their organizations. Your success is measured by the success of your HR partners making their lives easier and ensuring employees experience world-class benefits. You will work closely with Enterprise Account Managers (EAMs) to ensure 100% logo retention and 150% Net Revenue Retention (NRR) for your assigned accounts. Additionally, you will collaborate with Dedicated Claims Handlers and Operations Agents on enterprise accounts with a premium of 1Cr+ to provide white-glove service. This role is a launchpad for career growth, with a clear path toward becoming a Customer Success Manager (CSM) in Mid-Market or Enterprise with your own portfolio and retention targets. Key responsibilities : Account Servicing : You will be responsible for ensuring that every corporate client experiences seamless and proactive benefits servicing. This includes: Seamless policy issuance - Ensuring e-cards are issued on time, with zero errors. Coverage accuracy - Running enrollments and HRMS integrations to ensure all members are covered accurately and on time. Claims excellence - Managing the 4Ds of claims: documentation, delays, denials, deductions to reduce friction for HR teams. Being hyper-responsive to HR - Acting as a trusted partner to HRs, ensuring all their day-to-day benefits needs are met quickly and effectively. Proactive employee support - Ensuring employee queries are handled with speed and empathy, creating a delightful experience. Product adoption - Driving engagement with the Loop mobile app, where employees can claim insurance, consult Loop s in-house doctors, and book diagnostic tests. Data-driven insights - Delivering monthly updates on policy performance, identifying key trends, and providing strategic recommendations to HRs. Collaboration & Account Expansion : You will play a key role in retaining and expanding enterprise accounts by: Working closely with Enterprise Account Managers (EAMs) to ensure 100% retention of assigned accounts. Collaborating with Dedicated Claims Handlers and Operations Agents on large enterprise accounts ( 1Cr+ premium) to deliver a high-touch service experience. Identifying growth opportunities within accounts and sharing insights with the account team to drive upsell and cross-sell initiatives. Career Growth Path : This role is designed as a stepping stone to becoming a Customer Success Manager (CSM) in either Mid-Market or Enterprise. As an ESM, you will gain hands-on experience in client servicing, retention strategies, and account expansion, eventually taking on a full revenue responsibility for your own portfolio. Who we need : A champion of employee benefits Passionate about helping HR leaders succeed and earning their trust to become your champion Excellent problem-solving skills - proactive in finding solutions with internal teams and insurers/TPAs. Ability to manage multiple priorities, stay organized, and meet deadlines. Process and detail oriented Strong attention to detail and accuracy, especially in policy issuance, coverage enrollments, and claims handling. Past experience handling employee benefits policy issuance, endorsements, claims, analytics is required. Collaborative and eager to learn Thrives in a collaborative environment, working closely with cross-functional teams like Enterprise Account Managers, Claims Handlers, and Operations. Excited to launch industry-leading technology like the Loop App, Enrolment Portals, in-app claims submission, self-serve endorsements tools for HR, and more. Why join Loop Impactful Role - Directly improve the benefits experience for thousands of employees. Career Growth - Clear path to becoming a CSM in Mid-Market. Customer-First Culture - Work with some of the best HR teams in India to elevate employee we'llness.

As a Customer Success Manager at Loop, you will play a key role in driving customer goals, revenue expansion and product utilisation by ensuring the activation, engagement, success, retention, and growth of Loop s key, enterprise or mid-market clients. This role is focused on high-impact, high-value activities in all aspects of business development and retention. What you would do: Develop a deep relationship with the customer and an understanding of their employee health to suggest specific Loop Health product features, interventions, and value propositions - map and build relationships with key stakeholders for your accounts to ensure they are engaged with us throughout the year Be a strategic partner and advisor to the client, discovering new opportunities to work together for mutual benefits Increase renewal rates, drive adoption and consumption, improve customer satisfaction, and work with our customers to generate new business (upsell and cross-sell) Learn about Health Insurance and Loop Health benefits so that you can articulate the value to existing and new customers - educate our clients about health benefits management and onboard them to our own dashboards and roster management tools Help execute and iterate the Loop Health onboarding experience to maximise client enrolment in our app and understanding of our benefits Be the customer s voice within Loop Health providing feedback to our Product team to develop/identify new features Serve as the internal voice of the customer and advocate for our clients needs (services, support, product management, executive alignment) Be extremely process-driven and document notes, MoMs, RCAs and managing escalations with clients and driving them internally across different teams Manage and track ongoing roster management such as addition/deletion of employees on an ongoing basis and share active employee lists and premium consumed statements with clients on a recurring basis Define and measure leading indicators and calculate risk forecasts based on product adoption; close renewal, upsell, and cross-sell opportunities within assigned client accounts, in partnership with the sales team Identify opportunities for customer references, testimonials and case studies You may be required to travel on-demand to a customer site for short visits What we are looking for: Minimum 5 years of experience in customer success serving enterprise customers with more than 1000 employees Experience working in an Insurance Broking Industry or B2B SaaS preferred. Has prior sales experience or feels comfortable selling Process-oriented and analytical Previous experience using CRM tools, ticketing software and other tech enablement preferred Advanced knowledge of Microsoft Excel and Word Passion for solving client challenges and commitment to client delight Proven ability to coach, mentor, and develop individual contributors Naturally curious, with excellent critical-thinking skills

As a Customer Success Manager at Loop, you will play a key role in driving customer goals, revenue expansion and product utilisation by ensuring the activation, engagement, success, retention, and growth of Loop s key, enterprise or mid-market clients. This role is focused on high-impact, high-value activities in all aspects of business development and retention. What you would do: Develop a deep relationship with the customer and an understanding of their employee health to suggest specific Loop Health product features, interventions, and value propositions - map and build relationships with key stakeholders for your accounts to ensure they are engaged with us throughout the year Be a strategic partner and advisor to the client, discovering new opportunities to work together for mutual benefits Increase renewal rates, drive adoption and consumption, improve customer satisfaction, and work with our customers to generate new business (upsell and cross-sell) Learn about Health Insurance and Loop Health benefits so that you can articulate the value to existing and new customers - educate our clients about health benefits management and onboard them to our own dashboards and roster management tools Help execute and iterate the Loop Health onboarding experience to maximise client enrolment in our app and understanding of our benefits Be the customer s voice within Loop Health providing feedback to our Product team to develop/identify new features Serve as the internal voice of the customer and advocate for our clients needs (services, support, product management, executive alignment) Be extremely process-driven and document notes, MoMs, RCAs and managing escalations with clients and driving them internally across different teams Manage and track ongoing roster management such as addition/deletion of employees on an ongoing basis and share active employee lists and premium consumed statements with clients on a recurring basis Define and measure leading indicators and calculate risk forecasts based on product adoption; close renewal, upsell, and cross-sell opportunities within assigned client accounts, in partnership with the sales team Identify opportunities for customer references, testimonials and case studies You may be required to travel on-demand to a customer site for short visits What we are looking for: Minimum 5 years of experience in customer success serving enterprise customers with more than 1000 employees Prior experience working at a B2B SaaS or online services company preferred Has prior sales experience or feels comfortable selling Process-oriented and analytical Previous experience using CRM tools, ticketing software and other tech enablement preferred Advanced knowledge of Microsoft Excel and Word Passion for solving client challenges and commitment to client delight Proven ability to coach, mentor, and develop individual contributors Naturally curious, with excellent critical-thinking skills

As a Business Executive - Sales and Retention at Loop, you will play a key role in driving sales, customer goals, revenue expansion and product utilisation by ensuring the activation, engagement, success, retention, and growth of Loop s clients. This role is focused on high-impact, high-value activities in all aspects of business development and retention. What you would do: Keep track of the renewals becoming due in next 1 month for the clients assigned. Communicate to clients we'll in advance about their renewals. Collect appropriate, proper and complete data required for renewals, policy review and analysis, to support proper advice on changes to policy terms, limits etc, if required. Obtain best quotes from Insurance Companies and /or liaison with underwriting department to obtain the best quote, as the case may be. Collect or arrange to collect premium cheques on time and remit the same to the respective Insurance Company accounts or ensure the premium is transferred by the client on time and with accurate amount. Ensure the Insurance policy is collected and delivered/set to the clients on time. Enter details of renewals from the date of initiation till its execution accurately in the Operational Software. Ensure the Policy is entered and uploaded in the system on time. Approach new clients voluntarily and as guided by Manger/the Marketing head and achieve periodic meeting targets if given. Collect policy copies from the prospective clients and share with the Underwriter, if required. Keep updated the presentation about the Company and services verticals and present the same before prospective clients when asked for. Assist prospective clients with filling out forms, communicating with the company, finding the best plans and strategies, and negotiating the final deals. Share client information with Underwriters to determine which products are best to recommend. Try to win accounts against competitors and Ensure 100% retention rate. After the renewals meet existing major clients periodically as directed in order to Build and maintain business relationships with clients. Preferred Skills: Understand the provisions of each policy and communicate this information to the customer. Act as a liaison between Underwriters/claims team and clients. Support claims team by helping them in collecting documents required from the clients. Research insurance trends, policies and products and keep track of changes happening in the Insurance Industry. Prepare and submit periodic client visit reports, business conversion reports and other reports as advised by the seniors. What we are looking for: Any degree/diploma. Prior Insurance industry experience is an added advantage. Communication skills(verbal and written), reporting skills, analyzing skills, presentation skills, documents reading skills, listening skills.

As a Customer Success Manager at Loop, you will play a key role in driving customer goals, revenue expansion and product utilisation by ensuring the activation, engagement, success, retention, and growth of Loop s key, enterprise or mid-market clients. This role is focused on high-impact, high-value activities in all aspects of business development and retention. What you would do: Develop a deep relationship with the customer and an understanding of their employee health to suggest specific Loop Health product features, interventions, and value propositions - map and build relationships with key stakeholders for your accounts to ensure they are engaged with us throughout the year Be a strategic partner and advisor to the client, discovering new opportunities to work together for mutual benefits Increase renewal rates, drive adoption and consumption, improve customer satisfaction, and work with our customers to generate new business (upsell and cross-sell) Learn about Health Insurance and Loop Health benefits so that you can articulate the value to existing and new customers - educate our clients about health benefits management and onboard them to our own dashboards and roster management tools Help execute and iterate the Loop Health onboarding experience to maximise client enrolment in our app and understanding of our benefits Be the customer s voice within Loop Health providing feedback to our Product team to develop/identify new features Serve as the internal voice of the customer and advocate for our clients needs (services, support, product management, executive alignment) Be extremely process-driven and document notes, MoMs, RCAs and managing escalations with clients and driving them internally across different teams Manage and track ongoing roster management such as addition/deletion of employees on an ongoing basis and share active employee lists and premium consumed statements with clients on a recurring basis Define and measure leading indicators and calculate risk forecasts based on product adoption; close renewal, upsell, and cross-sell opportunities within assigned client accounts, in partnership with the sales team Identify opportunities for customer references, testimonials and case studies You may be required to travel on-demand to a customer site for short visits What we are looking for: Minimum 5 years of experience in customer success serving enterprise customers with more than 1000 employees Experience working at an Insurance Broking Industry preferred. Has prior sales experience or feels comfortable selling Process-oriented and analytical Previous experience using CRM tools, ticketing software and other tech enablement preferred Advanced knowledge of Microsoft Excel and Word Passion for solving client challenges and commitment to client delight Proven ability to coach, mentor, and develop individual contributors Naturally curious, with excellent critical-thinking skills

Job Description: AutomationEdge is seeking an experienced and driven Senior Customer Success Manager (CSM) to lead customer engagement for our Homecare domain in the North America region. This role is ideal for someone with strong SaaS expertise, particularly in customer success within the healthcare or homecare sectors. As a Senior CSM, you will manage high-value customer relationships, drive adoption, ensure customer satisfaction, and align customer goals with AutomationEdge s strategic offerings to maximize retention and growth. Responsibilities: Customer Relationship Management Serve as the primary point of contact for key accounts in the Homecare domain, building strategic relationships with stakeholders to understand their goals, challenges, and expectations. Actively engage with customers to drive adoption of AutomationEdge solutions, ensuring they derive maximum value from our products and services. Onboarding & Product Adoption Lead the onboarding process for new customers by tailoring implementation and training plans that address unique customer needs in homecare workflows and compliance. Develop best practices and success metrics that align with customer objectives, helping clients integrate our solutions into their operations effectively. Proactive Account Management Identify and mitigate potential risks to customer satisfaction and retention by closely monitoring account health, engagement metrics, and customer feedback. Work closely with the customer to map long-term success plans, anticipate evolving needs, and recommend additional services or products that align with their goals. Customer Advocacy & Feedback Loop Act as the voice of the customer within AutomationEdge, collecting and sharing insights to help shape product roadmaps and service improvements, particularly focused on the North American homecare sector. Foster relationships across departments, such as Product, Sales, and Support, to streamline customer experiences and advocate for customers feature requests. Renewals & Expansion Opportunities Collaborate with the Sales and Marketing teams to identify upsell and cross-sell opportunities, proactively driving customer expansion while ensuring high retention rates. Manage contract renewals with a focus on achieving targets related to growth and retention in alignment with AutomationEdge s business goals. Performance Metrics & Reporting Establish and track KPIs for customer success, creating regular reports on account health, customer satisfaction, and retention metrics. Provide strategic insights and action plans based on data analytics to inform senior leadership and customer strategy. Skills Qualifications: Experience Minimum of 7+ years in customer success or account management within a SaaS company, with at least 3 years in a senior CSM or account management role. Proven track record managing large, strategic accounts in the homecare or healthcare domain within the North America region. Domain Expertise In-depth knowledge of SaaS platforms, particularly within the homecare or healthcare industry. Familiarity with healthcare workflows, regulatory standards, and challenges in patient care and management. Communication & Interpersonal Skills Exceptional verbal and written communication skills, able to effectively interact with C-level executives and operational teams alike. Strong empathy and customer-oriented mindset with a passion for helping clients succeed and optimizing the customer journey. Problem Solving & Analytical Skills Proactive problem-solving skills with the ability to anticipate potential issues and implement effective solutions. Proficiency in data analysis tools to track customer performance and identify trends in customer engagement. Leadership & Team Collaboration Ability to work independently while collaborating with cross-functional teams to ensure customer needs are met holistically. Demonstrated leadership skills in managing complex customer relationships, providing mentorship to junior team members, and supporting internal knowledge sharing. Technical Proficiency Familiarity with CRM tools, project management software, and reporting tools. Experience with healthcare-specific software solutions is a plus. Adaptability & Initiative Willingness to adapt in a fast-paced environment and take initiative to continuously improve the customer success function.