Posted:20 hours ago|
Platform:
Work from Office
Full Time
Technical Skills (L1 Level)
1. Networking Fundamentals
Basic understanding of:
IP addressing
DNS/DHCP, AWS
2. Tools and Systems
Ticketing Systems: ServiceNow, Remedy, Jira, etc.
Monitoring Tools: Cisco RTMT, PRTG (basic monitoring)
Remote Access Tools: AnyDesk, TeamViewer, RDP
Soft Skills & Support Practices
Strong communication skills for interacting with end users and escalating clearly
Ability to document issues and resolutions properly
Follow defined SOPs and escalation matrices
Good time management and incident prioritization
Understanding of SLAs and urgency levels
Buzzworks Business Services
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