Lead Operation Support Engineer YO IT CONSULTING

7.0 - 11.0 years

0 Lacs

noida, uttar pradesh

On-site

As a Senior Operations Support Engineer in the Telecom/Wireless domain, you will be responsible for driving operational excellence and enhancing the performance and efficiency of systems within the dynamic 5G wireless industry. With over 7 years of experience in operations analysis and a strong technical background in Java, Spring, Microservices architecture, PLSQL, and ETL processes, your role will involve collaborating across teams to achieve business objectives. Your key responsibilities will include managing and monitoring incident tickets, conducting root cause analysis to address recurring issues, analyzing data to identify improvement opportunities, optimizing system performance, and collaborating with cross-functional teams to enhance user experience. Additionally, you will lead initiatives to troubleshoot and resolve system issues promptly, prevent recurrence of performance issues, and champion operational excellence initiatives. You will be expected to have a Bachelor's degree in Computer Science or a related field, with proficiency in application performance monitoring tools such as NewRelic, Dynatrace, and AppDynamics. Experience with cloud-based environments like AWS, Azure, or GCP, and familiarity with 5G wireless network architecture will be advantageous. Strong analytical, communication, and problem-solving skills are essential for this role. If you possess a proactive mindset, strong technical skills, and the ability to interpret complex data to provide actionable recommendations, we invite you to join our team as a Senior Operations Support Engineer in Noida, India.,

Posted 2 weeks ago

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Sr Software Product Support YO IT CONSULTING

7.0 - 11.0 years

0 Lacs

noida, uttar pradesh

On-site

As a Senior Operations Support Engineer in the Telecom/Wireless domain located in Noida, India, your primary responsibility will be to drive operational excellence and enhance the efficiency of systems in the dynamic 5G wireless environment. With at least 7 years of experience in operations analysis, systems performance, or related roles, particularly in telecommunications or wireless sectors, you will leverage your strong technical skills in Java, Spring, Microservices architecture, PLSQL, ETL, and related tools to achieve this objective. Your proficiency in analyzing application logs, monitoring tools, and performance metrics will enable you to identify improvement opportunities effectively. Additionally, your knowledge of Microservices frameworks and tools such as Kubernetes, Docker, and Spring Boot, coupled with familiarity with 5G wireless network architecture, will be beneficial in understanding operational requirements and domain workflows. Strong analytical thinking, excellent communication, and presentation skills will be essential in collaborating with cross-functional teams and stakeholders. Furthermore, your experience with database systems, APIs, CI/CD pipelines, PLSQL, and ETL processes will be advantageous in this role. Key Responsibilities: - Incident Management Support: Manage and monitor incident tickets, conduct root cause analysis, and collaborate with teams to address complex system issues. - Data Analysis & Insights: Analyze technical and functional data, develop metrics and dashboards, and monitor system performance aligned with business goals. - System Performance Optimization: Evaluate system performance, identify bottlenecks, and collaborate with teams to ensure scalability, reliability, and efficiency. - Cross-Functional Collaboration: Partner with various operational teams to guide system enhancements and communicate technical findings effectively. - Problem-Solving & Root Cause Analysis: Conduct root cause analysis for performance issues, lead initiatives to troubleshoot system problems, and prevent recurrence. - Process Improvement: Develop and refine processes for system performance monitoring, incident management, and operational excellence initiatives. Additional Responsibilities: - Evaluate system performance and identify actionable improvements. - Collaborate with developers, architects, and DevOps teams to ensure system efficiency. - Utilize APM tools and log aggregation tools for performance insights. - Leverage SQL skills for deriving business insights from data. Qualifications: - Education: Bachelor's degree in Computer Science, Information Technology, Telecommunications, or related fields. Master's degree preferred. - Skills: CI/CD pipelines, cloud-based environments (AWS, Azure, GCP), APM tools (NewRelic, Dynatrace, AppDynamics), microservices, performance optimization, database systems, etc.,

Posted 2 weeks ago

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