Technical Support/Application Support Engineer CG-VAK Software & Exports Ltd.

11.0 - 13.0 years

0 Lacs

gurugram, haryana, india

On-site

Description Role & Responsibilities : As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the Ginesys One suite. Youll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned fromwithin SLA and with a customer-first mindset. You Will & Ticket Management Own end-to-end L3 technical support gov...

Posted 1 month ago

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Technical Operations Lead blackNgreen

6.0 - 10.0 years

0 Lacs

haryana

On-site

As a Lead BizOps at our company, you will play a crucial role in project management with a strong emphasis on technical proficiency. Your responsibilities will include managing small teams, handling project communication, and ensuring the successful delivery of projects within designated timelines. A solid understanding of Value-Added Services (VAS) business operations and prior experience in team leadership will be key to excelling in this role. You should possess at least 6 years of experience in Technical Operations and Project Management. Managing projects from inception to execution, as well as overseeing all communication related to customer accounts, will be part of your daily tasks. ...

Posted 3 months ago

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