Logistixian Technologies

About Shipmnts At Shipmnts, we are on a mission to Accelerate Global Trade . Were building an all-in-one technology platform with the software, integrations, and resources that freight forwarders, customs brokers, and transporters need to manage Global Trade & Logistics (GTLM). Our goal? To revolutionize technology for the second-largest industry in the world . Who You’ll Work With You’ll collaborate closely with: Head of Product – to align customer needs with product direction. Customer Success Team – to plan, implement, and onboard customers. CEO & Leadership – to shape how Shipmnts delivers value to every customer. You’ll be at the frontline of customer experience—helping logistics companies succeed with our platform. What You’ll Do Customer Support & Troubleshooting Respond promptly to inbound calls, chats, and online support cases. Perform root-cause analysis, resolve issues, and escalate defects to QA/Dev teams. Document and communicate case resolutions clearly. Implementation & Onboarding Co-own end-user training, onboarding, and adoption. Manage data migration from legacy systems. Provide technical support for finance and tax compliance modules. Knowledge & Feedback Build and maintain a knowledge base for customer self-service. Capture customer feedback, highlight risks, and share ground-level insights with the product team. Continuous Improvement Drive process improvements for onboarding and adoption. Help customers realize tangible outcomes faster. Be the face of Shipmnts —ensuring a smooth and empathetic customer experience. What Makes You a Great Fit Experience in Technical or Functional Support . Hands-on with ERP or SaaS implementations (especially onboarding complex workflows). Exposure to product-led environments . Bonus: Familiarity with accounting systems like Tally or ERPNext. Who You Are Organized & detail-oriented – nothing slips through the cracks. Calm under pressure – steady and solutions-focused. Collaborative – thrives in a team environment. Problem-solver – resourceful and proactive. Empathetic – deeply care about customer success. Basic Requirements Tech-savvy with strong MS Office skills (moderate to advanced Excel). Proficient in Business English (spoken & written). Formal education is not a prerequisite —we value skills, mindset, and drive over degrees.