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2.0 - 4.0 years

0 Lacs

bengaluru, karnataka, india

On-site

About : At Locus , we are redefining logistics decision-making with deep-tech solutions that drive efficiency, consistency, and transparency across industries like retail and FMCG/CPG. Founded in 2015 by Nishith Rastog i and Geet Garg , Locus has evolved from a women's safety geo-tracking app into a globally recognized logistics optimization platform . Our technology has empowered enterprises such as Unilever and Nestle to execute over a billion deliveries across 30+ countries. Guided by our commitment to innovation and sustainable growth, we transform complex supply chains into strategic growth enablers . Join us at Locus and be part of a team shaping the future of global logistics. Job Overview: About the role Are you a customer support champion who is passionate about bringing value to customers needs Do you believe you could enhance our customer experience to deliver delightful experiences Do you believe you can be the voice of the customer and communicate customer feedback to the management team If you're answering yes, you are the person we are looking for. Roles and Responsibilities: Interacting with customers using email services to resolve complex support and various other account management functions. Communicate complex technical topics in clearly understandable written and spoken English with customers over tickets, calls, etc Troubleshoot and help solve inbound customer inquiries, while providing exceptional service experiences along the way. Become an expert on the Locus platform and help educate customers on best practices. Investigate & escalate any critical issues to relevant stakeholders across the organisation Work closely with the Customer Success team to keep them informed of all important customer interactions Contribute to our Help Centre articles and curate existing content to ensure customers are aware and have access to self-serve content Analyze. You will analyze SLAs, response times, and open tickets and apply your findings to develop an effective and workable framework for managing and improving customer support. Strategize. You will provide data and reporting of KPIs and trends on an ad-hoc, weekly, and monthly basis. You will develop and improve the ticket processes to ensure free-flowing resolution, escalation, and information within the organization. Execute on team initiatives to improve internal processes and our customer experience as a whole. Who would fit the role 2-4 years in a customer-facing product support business. Must be fluent in reading, writing, and speaking English Must have excellent knowledge of business writing, grammar, and mechanics used in speaking and writing with customers and co-workers Demonstrable problem-solving and troubleshooting skills, logical thought process. Good technical aptitude to ramp up on technical and business concepts. Good to have an understanding of SaaS products or the logistics tech industry. Should know how to work on Excel Supporting clients 24/7, thus hours of work may vary Should be comfortable working under night shifts, and during weekends, as the role requires working under the North America timezone Knowing the Spanish language is a plus What you should look forward to: At Locus, every member is an owner and a leader, no matter which team or Function they represent. We believe that you are excited about the potential to make an impact in Last mile deliveries through technology and the prospect of creating a legacy that outlasts you! The biggest joy of working at Locus, for all of us, comes from the opportunity to create value each day, and experience autonomy in all we do.

Posted 1 week ago

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5.0 - 9.0 years

0 Lacs

karnataka

On-site

The Account Manager/Executive role in APMEA and USA regions based in Bangalore requires a seasoned Major Account Executive with over 5 years of experience in enterprise SaaS sales. This is a high-impact individual contributor position focused on acquiring and growing relationships with mid-market and enterprise clients. The ideal candidate should possess a strategic hunter mindset with a strong consultative sales background, capable of managing full sales cycles efficiently. Responsibilities include managing the complete sales cycle, targeting mid-market and enterprise customers in supply chain and logistics sectors, building trust-based relationships with key decision-makers, developing go-to-market strategies, presenting SaaS solutions using a consultative approach, collaborating with cross-functional teams, maintaining clean pipeline data and accurate revenue forecasting, and identifying expansion opportunities across international markets. Key qualifications for this role include a minimum of 5 years of enterprise SaaS sales experience, a proven track record of exceeding revenue targets, outbound sales experience, a deep understanding of APMEA and/or US enterprise markets, excellent communication and stakeholder management skills, and the ability to work independently in a fast-paced startup environment. Benefits of this role include the opportunity to lead business growth in key international markets, selling an AI-powered market-leading SaaS product in the logistics domain, benefiting from SDR support and in-house lead generation, a flexible work culture with hybrid work model and occasional travel opportunities, and a vibrant environment that fosters innovation and ownership. The company is a growth-stage SaaS company focused on building AI-powered solutions for logistics and supply chain challenges. The team values experimentation, agility, diversity, and inclusion at every level, striving to create a collaborative and high-performance work environment driven by values, ownership, and continuous learning.,

Posted 1 month ago

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3.0 - 5.0 years

4 - 4 Lacs

Thiruvananthapuram

Work from Office

Job Title: Software Developer ASP.NET Core | C# | SQL | 3-5 Years Location: Trivandrum Experience: 3 to 5 Years Industry: IT Services & Consulting / Logistics Tech Employment Type: Full Time, Permanent Job Description: We are looking for a Software Developer with 34 years of hands-on experience in building responsive, high-performance web applications using ASP.NET Core, C#, JavaScript , and SQL Server . If you have worked on logistics or WMS products , thats a big plus! Key Responsibilities: Develop, test, and deploy responsive web applications using MVC architecture Build front-end interfaces using JavaScript, jQuery, HTML, CSS Collaborate with UI/UX designers to implement user-friendly designs Write clean, scalable, and maintainable code Optimize web applications for speed, scalability, and browser compatibility Create and maintain robust RESTful APIs Work on SQL Server with complex query handling and performance optimization Participate in code reviews and improve development processes Learn and adapt to the logistics domain quickly and apply it to platform improvements Desired Candidate Profile: B.E/B.Tech or equivalent in Computer Science or related field 3–5 years of hands-on software development experience Strong experience in C#, ASP.NET Core, Web API, JavaScript, jQuery, HTML, CSS Proven expertise in SQL Server with performance tuning skills Experience in Logistics / Warehouse Management Systems (WMS) is a plus Strong problem-solving and communication skills Must be open to working in a dynamic, fast-paced environment Apply Now if you're passionate about building smart, scalable applications and want to grow your career in a product-based environment!

Posted 3 months ago

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5 - 10 years

12 - 22 Lacs

New Delhi, Gurugram, Delhi / NCR

Work from Office

Location : Gurugram, Take charge of driving strategic sales initiatives and achieving business milestones with a leading organization in the logistics technology domain. Shape the future of logistics while spearheading innovative sales strategies. Your Future Employer: is a fast-growing logistics technology firm revolutionizing freight operations in India. With ambitious plans to expand and innovate, this company offers a unique opportunity to be part of a transformative journey in the logistics sector. Responsibilities: Developing and implementing effective sales strategies to achieve revenue targets. Building and nurturing relationships with key accounts and potential customers. Conducting market research and identifying growth opportunities. Collaborating with internal teams to ensure seamless execution of sales plans. Delivering insightful sales reports and forecasts to guide strategic decisions. Facilitating smooth customer on boarding and adoption of products. Requirements: Bachelors degree in Business Administration, Logistics, Supply Chain, or related fields (MBA preferred). 5-6 years of experience in B2B sales, preferably in SaaS or logistics technology. Proven ability to communicate effectively and build strong client relationships. Expertise in analyzing market trends and creating strategic proposals. Strong negotiation skills with a track record of achieving sales targets. Whats in it for you? Opportunity to work with industry leaders and drive transformative initiatives. Attractive growth prospects in a fast-paced, innovative environment. A chance to contribute to shaping the future of the logistics sector. Reach Us - If you think this role aligns with your career, kindly email your updated CV to abhishek.pushkar@crescendogroup.in for a confidential discussion on the role. Disclaimer Crescendo Global specializes in senior to C-level niche recruitment. We are committed to empowering job seekers and employers with an engaging, memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Note: We receive a lot of applications on a daily basis so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated. Scammers can misuse Crescendo Globals name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert! Profile Keywords: Crescendo Global, Sales manager, logistics sales, B2B sales, SaaS sales, corporate sales, market strategy, sales growth, account management, logistics tech, business development, TMS, enterprise sales, Gurugram jobs

Posted 4 months ago

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