Last Mile Delivery Executive YCE Digital Private Limited

1.0 - 5.0 years

0 Lacs

haryana

On-site

You will be responsible for overseeing final-mile deliveries and managing return-to-origin (RTO) operations for our organization. Your role will involve optimizing delivery processes, coordinating with logistics platforms such as Shiprocket and Delhivery, and ensuring timely and efficient delivery of orders while handling returns effectively. Your key responsibilities will include managing last-mile delivery operations by coordinating delivery processes, optimizing delivery routes, tracking delivery progress in real-time, and collaborating with delivery partners to enhance operational efficiency. Additionally, you will be tasked with monitoring and analyzing RTO rates, identifying reasons for returns, improving address verification processes, and ensuring timely handling of undelivered shipments. In terms of logistics coordination and reporting, you will be required to maintain records of shipments, deliveries, and RTOs, generate reports on delivery performance and customer feedback, and work closely with warehouse and fulfillment teams to streamline order processing. Furthermore, you will need to address customer complaints related to delayed or failed deliveries effectively. To excel in this role, you should ideally possess 1-2 years of experience in last-mile logistics or e-commerce delivery operations, hands-on experience with logistics platforms like Shiprocket and Delhivery, and a strong understanding of RTO management and return reduction strategies. Proficiency in route optimization tools, real-time tracking solutions, communication, problem-solving, and data analysis skills will be crucial for success in this position. Additionally, the ability to work in a fast-paced environment and manage multiple logistics partners efficiently is essential. Preferred qualifications include a background in e-commerce, retail logistics, or courier services, familiarity with COD shipments and fraud prevention, as well as proficiency in Excel, Google Sheets, and logistics management software. This is a full-time, permanent position based in Gurgaon, Haryana, requiring you to have reliable commuting or relocation plans before starting work. The role will involve working day shifts in person at our Gurgaon location. An experience of at least 1 year in Microsoft Excel is required for this role. In return, we offer paid time off as a benefit for this position.,

Posted 1 week ago

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Website Operations Manager Asopalav Creations Pvt. Ltd.

3.0 - 7.0 years

0 Lacs

surat, gujarat

On-site

You will be responsible for managing the website operations for our menswear D2C brand, Hamptons, specializing in weekend wear. As the Website Operations Manager, you will oversee various tasks to ensure the website is optimized and running smoothly at all times. This includes managing product listings, updating pricing, and collaborating with different agencies for efficient work delivery. Your key responsibilities will involve working closely with retention marketing, performance marketing, and delivery aggregator agencies. You will also lead the Customer Relationship Management (CRM) team to ensure smooth query resolution and develop effective customer retention strategies. Additionally, you will use Excel and Shopify analytics to analyze data, track website performance, sales, and marketing Return on Investment (ROI). Coordinating with courier and fulfillment partners for timely deliveries, collaborating with internal teams such as marketing, design, and customer service, and identifying operational inefficiencies to optimize processes will also be part of your role. You are required to have prior experience in e-commerce operations, preferably in a D2C or fashion brand, along with proficiency in Excel, Shopify, CRM tools, and logistics platforms. Strong communication skills in English, multitasking abilities, and experience with marketing agencies will be advantageous. In return, we offer a dynamic work environment, opportunities for ownership and decision-making autonomy, and a competitive salary based on your experience.,

Posted 1 month ago

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