5.0 - 8.0 years

0 Lacs

bengaluru, karnataka, india

On-site

Job Title: Logistics Manager Location : Bangalore Department : Supply Chain & Logistics Reporting to : Head of E-Commerce Experience Required : 58 years in logistics and supply chain roles, preferably with experience in 3PL logistics companies and D2C/B2B environments Role Overview: We are looking for a detail-oriented and strategic Logistics Manager to take complete ownership of TIGC&aposs end-to-end logistics and supply chain function. This role requires a professional with deep experience in 3PL logistics, cost optimization, and stakeholder coordination to ensure timely and efficient movement of goods across channels. The Logistics Manager will serve as the key link between warehouse operations, logistics partners, and internal teams, ensuring SLAs are met and the customer experience is seamless. Key Responsibilities: 1. End-to-End Supply Chain Management Own and manage the complete logistics journey for D2C, B2B, and returns. Ensure delivery TATs are consistently met for both forward and reverse logistics. Coordinate across internal and external stakeholders to ensure timely shipments, stock transfers, and deliveries. 2. B2B & D2C Logistics Coordination Oversee fulfillment of B2B stock transfers (marketplace, retail, offline) across zones. Ensure D2C shipments from warehouse to end customer meet promised timelines. Monitor and report daily dispatches, delays, and exceptions. 3. Return Journey & RTO Handling Track and manage return shipments, RTOs, and associated reconciliation. Implement proactive strategies to reduce RTO rate and improve return process efficiency. 4. Vendor Management & Cost Optimization Own relationships with 3PL courier and logistics partners for both surface and air modes. Negotiate rates and manage service-level agreements with all partners. Identify, evaluate, and onboard better-performing vendors across geographies. Monitor freight and shipping costs, drive initiatives to reduce cost per order. 5. Logistics Reconciliation Lead weekly/monthly reconciliations with logistics partners on delivery, RTO, and claims. Ensure timely recovery of lost shipments or excess charges. 6. Cross-functional Collaboration Work closely with warehouse teams to ensure smooth handoffs for dispatches and returns. Collaborate with tech, customer service, and business teams for exception handling and customer escalations. Coordinate with planning teams to align logistics with demand forecasts and stock flows. Key Performance Indicators (KPIs): On-time delivery rate (forward) RTO % and return TAT Logistics cost per order B2B transfer TAT Reconciliation accuracy and closure timelines Vendor performance and SLA adherence Claims resolution TAT Reduction in freight cost month-on-month Additional Requirements: Prior experience in 3PL logistics companies is mandatory . Strong understanding of both B2B and D2C logistics models. Experience with surface and air logistics, and reconciliation workflows. Proficient in tools like Excel, logistics dashboards, and ERP systems. Strong negotiation, communication, and analytical skills. Ability to work under tight timelines and manage multiple stakeholders. Why Join TIGC At The Indian Garage Co. , were reimagining fashion logistics at scale. As a Logistics Manager , you will be at the forefront of delivering speed, reliability, and cost-efficiency to thousands of customers across the country. Join us to build one of Indias most agile fashion supply chains. Show more Show less

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