Job requisition ID :: 84055 Date: Jun 12, 2025 Location: Delhi Designation: Manager Entity: Your potential, unleashed. India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realize your potential amongst cutting edge leaders, and organizations shaping the future of the region, and indeed, the world beyond. At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters. The team Deloitte helps organizations prevent cyberattacks and protect valuable assets. We believe in being secure, vigilant, and resilient—not only by looking at how to prevent and respond to attacks, but at how to manage cyber risk in a way that allows you to unleash new opportunities. Embed cyber risk at the start of strategy development for more effective management of information and technology risks Overview: The SOC Operations Manager for an MSSP (Managed Security Service Provider) is responsible for overseeing the day-to-day operations of the Security Operations Center, ensuring the delivery of high-quality security monitoring, incident detection, and response services to multiple clients. This role involves managing a team of security analysts, engineers, and incident responders to protect client environments. The SOC Operations Manager will focus on optimizing service delivery, ensuring SLAs are met, managing customer relationships, and driving continuous improvement in the SOC's performance. Key Responsibilities: SOC Operations Management : Lead 24/7 operations of the MSSP SOC, ensuring continuous monitoring, analysis, and response to security incidents across multiple client environments. Manage and support a team of SOC analysts (Tier 1, Tier 2, Tier 3), incident responders, and engineers in handling security incidents for clients. Ensure that SLAs (Service Level Agreements) with clients are met, including response times, reporting, and incident resolution. Oversee shift management and ensure that the SOC is properly staffed to meet operational requirements. Incident Detection, Response, and Escalation : Oversee the detection, investigation, and response to security incidents within client environments. Ensure proper escalation of incidents to client contacts based on the severity and impact of the incident. Lead incident management processes, ensuring clear communication and effective coordination between SOC teams and clients during incidents. Conduct post-incident reviews, ensuring that root causes are identified and that lessons learned are incorporated into operational procedures. Customer Relationship Management : Serve as the primary point of contact for key client accounts, ensuring effective communication and alignment of security services with client expectations. Conduct regular client meetings to discuss SOC performance, incidents, and overall security posture. Provide reporting and metrics to clients on security operations, incident handling, and threat landscape updates. Address client concerns and feedback, ensuring a high level of customer satisfaction. Service Delivery Optimization : Continuously review and optimize SOC processes, workflows, and tools to improve efficiency and effectiveness. Implement automation and orchestration (SOAR) to streamline repetitive tasks and improve response times. Collaborate with security engineering teams to maintain, update, and fine-tune detection systems (SIEM, IDS/IPS, EDR) and ensure the SOC’s capabilities remain state-of-the-art. Implement proactive threat hunting and use case tuning to reduce false positives and increase detection accuracy. SOC Technology Management : Oversee the use and management of SOC tools such as SIEM, SOAR, EDR, threat intelligence platforms, and log management solutions. Ensure that log sources, alerts, and security data from client environments are properly ingested and monitored. Work with the engineering team to ensure that tools and technologies are up-to-date and meet the operational needs of the SOC and its clients. Team Leadership and Development : Lead, coach, and mentor the SOC team, providing training and professional development opportunities to enhance their skills and knowledge. Conduct performance evaluations, set goals, and provide feedback to SOC team members. Foster a culture of collaboration, knowledge sharing, and continuous improvement within the SOC team. Ensure team members are cross-trained on various tools and security technologies used within the MSSP SOC. Compliance and Reporting : Ensure SOC operations comply with industry standards and regulations (e.g., ISO 27001, PCI-DSS, GDPR) and client-specific security requirements. Provide regular and ad-hoc reports to clients, demonstrating SOC performance, incident details, threat trends, and service improvements. Manage audits and assessments of SOC processes and ensure that the SOC meets internal and external compliance requirements. Threat Intelligence and Continuous Improvement : Collaborate with the threat intelligence team to stay updated on the latest threats, vulnerabilities, and attack techniques. Incorporate threat intelligence into SOC workflows and detection use cases to improve threat detection capabilities. Lead efforts to refine and develop new use cases, alerts, and detection logic to ensure the SOC can effectively respond to emerging threats. Collaboration and Communication : Act as the bridge between the SOC team, other departments, and external partners, ensuring smooth communication and collaboration across the organization. Collaborate with the incident response, security engineering, and risk management teams to improve overall security posture. Engage with vendors and technology providers to optimize the SOC’s toolset and capabilities. Qualifications: Education : Bachelor’s degree in Information Security, Computer Science, or a related field. A Master’s degree in Cybersecurity or Business Management is preferred. Experience : 7+ years of experience in cybersecurity, with at least 3+ years in SOC management or an equivalent leadership role. Experience working in an MSSP or managing security operations for multiple clients is preferred. Strong experience with security tools (SIEM, EDR, IDS/IPS), threat intelligence, and incident response. Proven track record of leading teams in a 24/7 SOC environment. Certifications : One or more of the following (or similar): CISSP (Certified Information Systems Security Professional) CISM (Certified Information Security Manager) GIAC (GCIH, GCIA, GSOC) CompTIA Security+ CEH (Certified Ethical Hacker) How you’ll grow Connect for impact Our exceptional team of professionals across the globe are solving some of the world’s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report. Empower to lead You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership. Inclusion for all At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters. Drive your career At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte. Everyone’s welcome… entrust your happiness to us Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here’s a glimpse of things that are in store for you. Interview tips We want job seekers exploring opportunities at Deloitte to feel prepared, confident and comfortable. To help you with your interview, we suggest that you do your research, know some background about the organisation and the business area you’re applying to. Check out recruiting tips from Deloitte professionals. *Caution against fraudulent job offers*: We would like to advise career aspirants to exercise caution against fraudulent job offers or unscrupulous practices. At Deloitte, ethics and integrity are fundamental and not negotiable. We do not charge any fee or seek any deposits, advance, or money from any career aspirant in relation to our recruitment process. We have not authorized any party or person to collect any money from career aspirants in any form whatsoever for promises of getting jobs in Deloitte or for being considered against roles in Deloitte. We follow a professional recruitment process, provide a fair opportunity to eligible applicants and consider candidates only on merit. No one other than an authorized official of Deloitte is permitted to offer or confirm any job offer from Deloitte. We advise career aspirants to exercise caution. In this regard, you may refer to a more detailed advisory given on our website at: https://www2.deloitte.com/in/en/careers/advisory-for-career-aspirants.html?icid=wn_
