40 Log Management Jobs - Page 2

Job Title: Kibana/ELK Specialist Hiring Locations: Chennai / Mumbai / Gurgaon Experience: 5+ years Job Description: We are seeking an experienced Sr. Observability Analyst with expertise in the ELK (Elasticsearch, Logstash, Kibana) stack. In this role, you will be responsible for maintaining and enhancing our observability and monitoring platform, ensuring optimal performance and visibility across our systems. You will work collaboratively with development, operations, and the rest of the observability team to implement robust logging, monitoring, and integration solutions that provide actionable insights into our platform's health and performance. Key Responsibilities: Manage and optimize Elasticsearch log ingestion, indexing, and querying to support near real-time observability of operational logs, health metrics, distributed tracing, and automated processes. Develop and maintain Kibana dashboards, visualizations, and reporting to provide meaningful insights to various stakeholders. Implement automated integration based on log patterns and metrics, as well as synthetic probes to proactively identify emergent issues and potentially trigger automated mitigations. Integrate with other sources of operational data including Prometheus, Azure Monitor, Log Analytics, and Application Insights. Implement machine learning (ML) anomaly and outlier detection jobs on automated baseline metrics across hundreds of client/service norms. Collaborate with cross-functional teams to define logging standards and implement observability best practices, with an emphasis on the profusion of OpenTelemetry standards throughout the observability landscape. Must-Have Skills: Deep understanding of observability principles and architectures. Proven expertise in operational observability using Kibana and the ELK stack, as well as experience with other observability tools and platforms (Prometheus, Grafana, Jaeger, OpenTelemetry, etc.). Strong understanding of log management concepts, log aggregation techniques, and log analysis best practices. Proficiency in designing custom dashboards using Kibana's visualization capabilities (e.g., charts, graphs). Familiarity with Elasticsearch APIs, including connector, ingest, transform, and machine learning. Experience with cloud platforms (particularly Azure). Proficiency in scripting and automation (e.g., Python, Bash, TypeScript). Ability to collaborate effectively with technical teams as well as non-technical stakeholders to gather requirements and translate them into actionable solutions. Good-to-Have Skills: Knowledge of additional observability tools and frameworks. Experience with data visualization and reporting tools. Familiarity with agile methodologies. Required Skills Elk Stack,Kibana,Azure Cloud,Scripting

Job Summary: We are looking for an experienced Technical Product Manager with 5+ years of expertise in log management, security, Kubernetes, cloud platforms, and compliance frameworks . The ideal candidate will have a strong background in SIEM, security protocols, cloud infrastructure, and Kubernetes orchestration , along with hands-on experience in agile methodologies and product ownership . Key Responsibilities: Log Forwarding and Aggregation: Manage and optimize log forwarding and aggregation processes across multiple systems and applications. Utilize tools like ELK Stack, Fluentd for efficient log processing. Security Information and Event Management (SIEM): Implement and oversee SIEM solutions such as Splunk, IBM QRadar, or Azure Sentinel for real-time threat detection and response. Develop strategies for log correlation, anomaly detection, and incident management . Kubernetes Management: Lead Kubernetes deployments, scaling, and automation in a production environment . Ensure high availability, security, and compliance across Kubernetes workloads. Cloud Infrastructure & Compliance: Design and optimize cloud infrastructure on AWS, Azure, or Google Cloud with a focus on scalability and security . Enforce compliance policies using tools like Kyverno . Ensure adherence to security frameworks such as ISO 27001, SOC 2 for regulatory compliance. Agile Product Management: Manage product lifecycles, including defining roadmaps, sprint planning, and backlog management . Apply Scrum and Kanban methodologies to streamline development and technical delivery. Collaborate with cross-functional teams to align business objectives with technical solutions . Required Skills & Qualifications: 5+ years of experience in Technical Product Management or Product Ownership in security and cloud environments. Strong expertise in log management, SIEM tools, Kubernetes, and cloud platforms . Hands-on experience with policy enforcement and security compliance frameworks . Proven track record in agile product management , working with cross-functional teams . Excellent communication and stakeholder management skills .

Role 1SOC Engineer (L1 / L2) About The Role Identifying, monitoring and responding to events and incidents that occur in the network Monitoring alerts from SIEM Creating and handling ticket related in security Ensuring SLAs are met; escalate the incident when SLAs are not met Investigating and analyzing network threats, and performing root cause analysis of incidents that occur in the network; Identifying and collecting data associated with initial security investigation finding. Collects data and context necessary to be relayed later to IR team. Hands on experience triaging security alerts, events, logs and artifacts Creates and maintains standard operating procedures and other similar documentation. Work in a team of 24/7 members 2 4 years experience as SOC Analyst At least 1 year hands on experience with SOAR platform, SIEM tools and log management tool In depth knowledge of security concepts such as security operations center (SOC), cyber attacks and techniques, threat vectors Hands on experience triaging security alerts, events, logs and artifacts Excellent analytical and problem solving skills as well as interpersonal skills to interact with team members, vendors and upper management Familiarity in malware and attack techniques Forensics experience is advantage Knowledge in Basic Linux is advantage Qualifications Experience of working within medium to large scale complex IT environments in telecommunication industry Strong oral and written communication skills Forensics experience is advantage Excellent attention to detail Resilient and approachable with the ability to work successfully in a dynamic, fast paced environment Ability to operate as a team player, with a flexible and positive attitude Strong analytical and problem solving skills Ability to work under pressure A self starter able to work independently but comfortable and effective working in a team environment. Commitment to accuracy and precision with all outcomes At least Bachelors degree in Network Engineering, Computer Science, Computer Information System or any equivalent degree/experiences. Ability to communicate written and verbally in English and Japanese (preferred). CertificationsPreferred Splunk, CEH, CompTIA+, Analyst Fundamentals Training, Security Analytics Training Acceptance Criteria for SelectionWith due selection process of Customer

Key Responsibilities: WebLogic Server Administration: Installation, configuration, tuning, and troubleshooting of Oracle WebLogic Server. Deploy and manage Java-based applications on WebLogic. Perform regular health checks, patching, and upgrades for WebLogic environments. Application Support: Collaborate with development and operations teams to deploy and manage banking applications. Ensure application uptime and minimize downtime through proactive monitoring and alerting. Troubleshoot and resolve WebLogic-related issues in production and non-production environments. Performance Tuning and Optimization: Monitor and analyze the performance of WebLogic and Java applications. Implement and configure performance-enhancing measures such as load balancing, clustering, and JVM tuning. Security and Compliance: Implement and enforce security policies for WebLogic Server, including user authentication, authorization, SSL configurations, and encryption standards. Ensure compliance with internal and regulatory requirements within the banking domain. Disaster Recovery and High Availability: Configure and maintain WebLogic clusters for high availability and failover. Implement disaster recovery plans for WebLogic environments and perform regular DR drills. Log Management and Troubleshooting: Analyze logs for system behavior, performance bottlenecks, and errors. Work with application developers and DBAs to resolve complex issues affecting WebLogic and applications. Collaboration and Documentation: Collaborate with cross-functional teams (DevOps, security, network) to optimize the entire application stack. Create and maintain technical documentation, including standard operating procedures, configuration guides, and troubleshooting steps. Upgrades and Patches: Plan, test, and execute WebLogic server upgrades and patches. Keep abreast of WebLogic and Java updates, applying them as necessary in a controlled and tested manner. Skills & Qualifications: Education: Engineering degree in Computer Science, Information Technology, or a related field is mandatory Experience: Minimum of 5 years of hands-on experience administering Oracle WebLogic Server in large, production environments, preferably within the banking or financial services industry. Strong experience in deploying, monitoring, and troubleshooting Java-based banking applications. Technical Skills: Proficient with Oracle WebLogic Server (10.x, 11g, 12c). Familiarity with Java, Java EE, JMS, and JDBC. Experience with clustering, load balancing, and WebLogic Domain and Server configurations. Expertise in shell scripting, automation tools, and monitoring tools (e.g., Nagios, AppDynamics, Splunk). Experience with databases (Oracle, SQL Server, etc.) and web servers (Apache, IIS). Familiarity with containerization and cloud platforms (AWS, Azure) is a plus. Soft Skills: Excellent troubleshooting, problem-solving, and analytical skills. Strong communication skills and ability to work collaboratively across teams. Ability to manage multiple tasks in a fast-paced, dynamic environment. Familiarity with ITIL and incident management processes. Desirable Skills: Experience with banking applications such as core banking systems, payment processing systems, or financial transaction platforms. Knowledge of enterprise-grade monitoring tools (e.g., Oracle Enterprise Manager). Experience in DevOps practices and CI/CD pipelines. Familiarity with regulatory standards and compliance requirements in the banking domain (e.g., PCI DSS, SOX). Working Environment: The position may require on-call support and occasional after-hours maintenance. Work within a team-oriented environment with collaboration across IT infrastructure, development, and security teams.

About The Role : Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro??s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc.

About The Role : Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro??s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Splunk Administration Good to have skills : Cloud Infrastructure Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of applications and providing support to end-users. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the improvement of application performance and stability. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Collaborate with cross-functional teams to troubleshoot and resolve technical issues. Provide support to end-users and ensure the smooth functioning of applications. Monitor application performance and stability, and proactively identify areas for improvement. Document and maintain technical documentation, including troubleshooting guides and knowledge base articles. Participate in on-call rotations to provide 24/7 support for critical incidents. Stay updated with the latest industry trends and technologies to enhance application support services. Professional & Technical Skills: Must To Have Skills: Proficiency in Splunk Administration. Good To Have Skills: Experience with Cloud Infrastructure. Strong understanding of log management and analysis using Splunk. Experience in troubleshooting and resolving application issues. Knowledge of scripting languages such as Python or PowerShell. Familiarity with cloud platforms and infrastructure, such as AWS or Azure. Additional Information: The candidate should have a minimum of 3 years of experience in Splunk Administration. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Responsibilities Responsible for designing, deploying, and maintaining security solutions in the region to address the Bank’s security requirements. Assist to drive the Bank’s security transformation agenda including implementation of security strategy and technology solutions for the region. Ensure that the Bank’s data and infrastructure are protected by enabling appropriate security controls Design security architecture and develop a cybersecurity deployment plan such as Endpoint Detection and Response (EDR) implementation. Develop technical solutions to automate repeatable tasks for better efficiency and further product innovation Continuously assess cyberattack surface and exposure to protect the Bank’s sensitive information. Provide comprehensive security risk profile including issues and propositions for further system security enhancement. Keep up to date with evolving attack tactics, techniques and procedures and apply continuous improvement to security tools and processes Qualifications Minimum of 15 years’ experience in security related work including proven work experience as an Information Security Engineer, preferably with extensive experience in the financial services sector Strong knowledge in security solutions at various levels – application, infrastructure, network and data. Experience in building, maintaining and operating security tools including Endpoint Detection and Response (EDR) or Extended Detection and Response (XDR) tools. Hands on experience in various security systems such as firewalls, intrusion detection / prevention systems, anti-virus software, authentication systems, log management, content filtering, and web proxies. Good understanding of various security frameworks such as MITRE ATT&CK (Tactics, Techniques, and Procedures), OWASP, and NIST Cybersecurity Framework Professional certifications such as CISSP, CISA, and CISM Effective communication skills and stakeholder management skills Good understanding of cloud environment and up to date industry trend. Familiarity in scripting or automation is an advantage

Ideate and collaborate on creating design briefs in conjunction with HOD for each season/drop. Lead Team of Designers to Effectively convert design brief into styles and collections as per option plan, Ensure High quality of design output with high commercial viability,Ensure timely delivery of Techpacks and information to relevant teams, Provide accurate and detailed brief to graphic design teams, Provide approvals/feedback for art work, lab dips, strike offs, bitlooms and samples in conjunction with relevant teams, Maintain data, logs and records of all actions taken during process of development. Need to have international travel exposure Degree in Design from NIFT, Pearl Or equivalent from International Institute

Ideate and collaborate on creating design briefs in conjunction with Design Head for each season/drop. Lead Team of Designers to Effectively convert design brief into styles and collections as per option plan, Ensure High quality of design output with high commercial viability,Ensure timely delivery of Techpacks and information to relevant teams, Provide accurate and detailed brief to graphic design teams, Provide approvals/feedback for art work, lab dips, strike offs, bitlooms and samples in conjunction with relevant teams, Maintain data, logs and records of all actions taken during process of development Degree in Design from NIFT, Pearl Or equivalent from International Institute

Job Area: Information Technology Group, Information Technology Group > IT Data Engineer General Summary: Qualcomm IT seeks a Splunk Admin to help with the design, development, and support of Splunk Infrastructure & applications. This role will join the Qualcomm IT Operations Management and Analytics (ITOMA) team that is responsible for managing the global Splunk infrastructure. This is a strategic position and will be instrumental in the design, implementation, support, performance, and integrity of the Splunk ecosystem. You will work closely with multiple stakeholders and global partners. This is a multi-disciplinary role that will interact directly with developers and different functional IT, Security and Engineering teams to gather requirements, architect solutions and ensure the Splunk platform is leveraged as a key data collection '3+ years of experience working on Splunk administration. 3+ years of experience with Splunk App and addon, installation & upgrades. 3+ years of experience with Splunk Knowledge Object Management. 3+ years of experience with the Splunk search language (SPL). 3+ years of experience in administering and maintaining Linux operating systems. 2+ years of experience with premium Splunk apps such as Enterprise Security or IT service Intelligence. 2+ years of system integration experience using web services (SOAP, REST, JSON) Experience using version control tools such as Git/GitHub. Experience with log management systems like syslog-ng or rsyslog. Experience with UNIX shell scripting or Python. Experience navigating application web user interfaces with Apache and/or IIS Experience using the CLI or API to administer configuration changes or maintenance tasks. Good understanding and background in TCP/IP, IT security, and single sign-on technologies 'Basic Qualifications Excellent problem-solving skills Able to work independently with minimal supervision Candidate should be results oriented and driven to achieve set objectives while managing competing priorities. Quality/process focused and attention to detail Functional Experienced in working with business partners to gather and interpret requirements Ability to drive meetings while representing and collaborating with business and IT organizations. This includes SMEs, architects, and management Effective documentation, communication, and interpersonal skills able to collaborate within the immediate team as well as with other groups in IT. Working experience in a global support model Minimum Qualifications: Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or related field. OR 1+ year of IT-related work experience with a Bachelors degree in a non-technical field (e.g., Business, Humanities, Marketing), or related field. OR 3+ years of IT-related work experience with a High school diploma or equivalent. Physical Requirements: Frequently transports and installs equipment up to 20 lbs. Applicants :Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies :Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

Responsibilities: Develop DevOps pipeline to support continuous deployment of Managed Cloud Standard Architecture. Understanding customer requirements and project KPIs. Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline. Implement business / technical architecture and systems processing guidelines. Administrative experience on Enterprise DevOps tools like GitHub/Jfrog/Artifactory/Cloudbees/Jenkins/Ansible Tower/SonarQube . Maintain and troubleshoot DevOps platforms to ensure HA/DR of DevOps tools to the end users. Experience on security enhancements for AWS & DevOps using Cloud custodian policies. Good understanding of DevOps workflows, CI-CD pipelines to facilitate the solutions for job failures. Implementing and optimizing deployment pipelines, configuration management, monitoring and reporting tools to automate product. Ability to handle client interactions for their DevOps requirements, automations, architectural changes, and security enhancements. Defining and setting development, test, release, update, and support processes for DevOps operation Have the technical skill to review, verify, and validate the software code developed in the project. Troubleshooting techniques and fixing the code bugs. Monitoring the processes during the entire lifecycle for its adherence and updating or creating new processes for improvement and minimizing the wastage. Encouraging and building automated processes wherever possible. Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management. Selecting and deploying appropriate CI/CD tools. Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline). Solve problems relating to mission critical services and build automation to prevent problem recurrence. Create and maintain custom scripts using powershell, python, and bash. Monitor, troubleshoot, and resolve infrastructure issues. Develop and implement infrastructure as code (IaC) strategies. Work closely with the development team to integrate new deployment processes and strategies Ensure all infrastructure components meet proper performance and security standards Collaborate with team members to improve the companys engineering tools, systems and procedures, and data security. Working on ITIL framework. Setting up tools and required infrastructure. Incident management and root cause analysis. Coordination and communication within the team and with customers. Requirements: 7+ years experience. Experience with infrastructure-as-code using Ansible, Terraform, Chef, etc. Preferably Ansible and Terraform. Experience in any scripting and programming language is must ? Bash, Python, etc. Experience in any of the Public Clouds (AWS, Azure, GCP) Experience in tools like Jenkins, Maven, Git and having hands-on in creating pipeline / integration for build and deploy configuration and processes. Experience in Jenkins/GitLab and integration with various tools (CI/CD Process, Groovy DSL Pipelines) Strong Linux Based infrastructure, Linux administration and troubleshooting, Boot Process, Run Levels, Boot strapping, Kickstart, Storage and File system, LVM, NFS, DNS, DHCP, Networking, Kernel turning, log management and log rotation, scheduling, monitoring, backup and restore, etc. Experience with container orchestration tools such as Kubernetes, Docker etc. Experience working in an Agile, fast paced, DevOps environment. Good knowledge in administering Software Configuration Management Tools (SCM Tools) - GIT/JIRA, JENKINS Good knowledge in Python or Unix Shell Scripting Exposure to DevOps Environment and Continuous Integration & familiar with Agile process methodologies. Incident, Event, ticket management and Document maintenance. Must have wider understanding of infra technology landscapes like cloud Computing, Virtualization across compute, storage & networking domains. Experience working on Linux based infrastructure Excellent understanding of Ruby, Python, Perl, and Java Configuration and managing databases such as MySQL, Mongo Excellent troubleshooting Working knowledge of various tools, open-source technologies, and cloud services Awareness of critical concepts in DevOps and Agile principles Preferred Certifications (Any one): Cloud related Certification. Kubernetes Certification. Additional skills: Multi Cloud Exposure. Experience analyzing logs using tools, such as CloudWatch, SolarWinds. Experience with Orchestration tools such as Terraform or Cloudformation; Familiarity of management tools such as Chef, Puppet, Ansible(Optional).

Desired Candidate Profile: Strong understanding of MVC architecture, ORM database interactions, API interfaces, team leading/management skills. Should have strong understanding of OOPS wit any MVC frameworks like Codeigniter, Laravel, Symfony Should have good understanding of data structures (Array, Objects etc) Proficient in designing of databases in RDBMS using Mysql database (PostgreSQL will also be considered) and good at writing queries using SQL Should have worked with REST API and has good understanding of HTTP Should have used code versioning at work (Git/SVN etc) Should have good knowledge on Linux command line Should have worked on code deployment and understand overall process of deployment of code to production Responsibilities: Ability to analyze complex requirements and doing functional breakdown of the requirements Ability to troubleshoot on large code base Working with managers on complex web architecture Writes clean and robust code (try/catch) Perks and Benefits

Position Title: Senior Operations Analyst Location: Noida, India Shift Timing: 3 pm IST 12 am IST Position Overview: We are seeking a highly analytical and experienced Senior Operations Analyst to drive operational excellence and improve the performance and efficiency of our systems in the dynamic 5G wireless domain. The ideal candidate will possess deep technical and functional expertise, utilizing data-driven insights to collaborate across development, operations, and related teams. With a strong foundation in Java, Microservices architecture, and 5G technologies, this role will serve as a critical bridge between technical teams and business objectives. Key Responsibilities: 1. Data Analysis & Insights: Analyze technical and functional data to identify patterns, trends, and opportunities for operational improvement. Develop metrics and dashboards to monitor the performance of systems and applications, ensuring alignment with business goals. 2. System Performance Optimization: Evaluate the performance of systems, logs, data & functional workflows to identify bottlenecks and recommend actionable improvements. Collaborate with developers, architects, and DevOps teams to ensure systems are scalable, reliable, and efficient. 3. Cross-Functional Collaboration: Partner with development, product management, QA, and other operational teams to guide system enhancements and improve user experience. Act as a liaison to communicate technical findings to non-technical stakeholders in a clear and actionable manner. 4 . Problem-Solving & Root Cause Analysis: Conduct root cause analysis for performance issues, outages, or inefficiencies, providing data-driven recommendations to prevent recurrence. Lead initiatives to troubleshoot and resolve system issues promptly to minimize downtime and operational impact. 5. Process Improvement: Develop and refine processes for system performance monitoring, incident management, and continuous improvement. Champion operational excellence initiatives to streamline workflows and enhance productivity. 6. Problem Management Support: Manage and monitor problems/tickets, ensuring prompt resolution and minimal disruption to operations. Conduct root cause analysis to identify recurring issues and develop long-term solutions. Track and report trends in incidents to recommend process or system improvements. Collaborate with development and support teams to address complex system and application issues. Develop and maintain performance dashboards and reporting tools to monitor system health and KPIs. Qualifications: 1. Education: Bachelors degree in Computer Science, Information Technology, Telecommunications, or a related field. Master’s degree preferred but not mandatory. 2. Experience: 7+ years of experience in operations analysis, systems performance, or a similar role, preferably in the telecommunications or wireless domain. Strong technical background with expertise in Java, Spring, microservices architecture, PLSQL, ETL, and Python libraries, and PowerBI. 3. Technical Skills: Evaluate the performance of systems, logs, data and functional workflows to identify bottlenecks and recommend actionable improvements APM tools like NewRelic, Dynatrace, Appdynamics, etc. to measure performance Query and Derive business insights through Log Aggregation tools like Cloudwatch, Logz.io, Splunk, New Relic etc. to measure business performance Knowledge of Microservices frameworks and tools (e.g., Kubernetes, Docker, Spring Boot). Familiarity with 5G wireless network architecture and its operational requirements and domain workflows. Experience with database systems, APIs, and CI/CD pipelines, PLSQL, ETL processes is a plus. 4. Analytical & Communication Skills: Collaborate with developers, architects, and DevOps teams to ensure systems are scalable, reliable, and efficient Strong analytical thinking with the ability to interpret complex data and provide actionable recommendations. Excellent communication and presentation skills to collaborate effectively with cross-functional teams and stakeholders. 5. Other Requirements: Experience with cloud-based environments (i.e. AWS,) is advantageous. Strong problem-solving skills with a proactive mindset to address challenges.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc.