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Sivarsa Technologies LLP logo
Service Delivery Manager Sivarsa Technologies LLP

5.0 - 9.0 years

0 Lacs

navi mumbai, maharashtra

On-site

As a Service Delivery Manager at our location in Airoli, Mumbai, your role involves being the primary escalation point for complex technical issues that cannot be resolved by the first-level support team, ensuring timely and effective resolution. You will manage and prioritize incident tickets to guarantee that service disruptions and technical issues are efficiently resolved within established service level agreements (SLAs). Additionally, you will lead efforts to identify root causes of recurring technical problems and implement long-term solutions to prevent their reoccurrence. Allocating resources effectively to address support tickets and balancing the workload among team members to opt...

Posted 3 months ago

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