Social Media ORM (Online Response Management) Executive Adverb Inc.

0.0 years

0 Lacs

bengaluru, karnataka, india

On-site

About the job Responsibilities 1. Building credibility for the brand by responding to audience queries and grievances across digital platforms - reviewing user comments, suggestions, feedback and complaints 2. Maintaining adherence to our committed response times and making the user journey with us worthwhile 3. Coordinate with the concerned teams to get the queries and grievances resolved, while proactively keeping the stakeholders informed about the status of the problem 4. Maintaining a strong and consistent presence on review and rating platforms 5. Prepare regular reports on the brand online reputation, summarizing key metrics, trends and the impact of ORM initiatives. 6. Analyze and interpret data from Meta Business Suite & Locobuzz to give meaningful insights Requirements 1. Familiarity and compatibility with social media 2. Excellent communication skills (Written and verbal) 3. Any graduate with Digital marketing certification is a plus point 4. Experience in relevant field - 6 months to 2 years of experience 5. Must have technical skills MS Office/Google Slides Word, Excel, PowerPoint 6. Skills good to have - Social listening, ORM tools (Locobuzz, Meta Business Suite) Whats in store 1. Exciting workplace culture 2. Scope to learn different areas of digital marketing You may please share your resume with a cover e-mail to [HIDDEN TEXT] Show more Show less

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Lead Digital Experience Blackberrys

10.0 - 14.0 years

27 - 30 Lacs

Gurugram

Work from Office

Role & responsibilities 1. Architect a Cohesive Omni-Digital Strategy Lead the annual digital roadmap in partnership with brand, retail, D2C, and agency teams. Own the full-funnel digital narrative: TOF (Branding), MOF (Consideration), BOF (Conversion & Store Traffic). Deliver measurable performance across paid media, SEO, affiliate, organic, and influencer levers. Drive omnichannel impact by connecting digital campaigns to retail footfalls and CRM activations. Continuously optimize ROAS through creative A/Bs, platform innovations, and real-time interventions. 2. Power a Digital-First Brand Presence Influence digital content creation with Brand team to create impact Work closely with Brand team to get best -n-class outcomes on influencer, social, video, and mobile-first assets for stronger TOF & MOF recall Guide UX/UI upgrades and digital journey optimization across Blackberrys.com and marketplaces. 3. Execution Excellence & Partner Management Lead digital agencies through strategy, briefing, execution, and reporting. Define clear, performance-oriented KPIs across campaigns and initiatives. 4. Process, Budget & Tech Enablement 5. Tools & Ecosystem Exposure Platforms : Meta Business Suite, Google Ads, GA4, Instagram Analytics Listening & CRM : Locobuzz, Meltwater, marketing automation tools Commerce : Marketplaces (e.g., Myntra), D2C platforms Others : Strong in Excel, PowerPoint, documentation, and performance dashboards Preferred candidate profile Digital-first and strategic mindset High analytical aptitude and problem-solving Strong creative sensibility and innovation focus Stakeholder and team leadership Strong communication and presentation abilities Deep knowledge of D2C performance marketing, SEO, TOF content strategies, and Retention Experience in performance marketing, TOF media planning, SEO, affiliate, and content strategies. Highly proficient in Meta & Google platforms and tools Previous experience in fashion e-commerce is an advantage Strong negotiation, stakeholder management, and agency handling skills.

Posted 1 month ago

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