3 Lms Systems Jobs

You are a dynamic and experienced Customer Experience & Technical Service Desk trainer sought by our Training and Quality COE team to drive training initiatives that enhance customer interactions in CX BPM operations. Your role involves equipping agents and team leaders with the necessary skills, knowledge, and mindset to provide exceptional customer experience in a fast-paced, process-driven environment. Your key responsibilities include designing and delivering training programs focusing on customer service, communication, empathy, and process adherence. You will conduct onboarding and continuous learning sessions for customer experience teams across various verticals such as Voice, Chat, Email, etc. Collaborating with operations, quality, and HR teams, you will identify skill gaps to develop targeted training interventions. Utilizing real-time data and feedback, you will refine training content and delivery effectiveness. Role-plays, simulations, and scenario-based training will be facilitated to enhance practical customer handling skills. Monitoring post-training performance, you will provide coaching to ensure sustained improvement and maintain training documentation, reports, and feedback for audit and compliance purposes. To qualify for this role, you should hold a Bachelor's degree in any discipline, with a specialization in communication or business preferred, along with 4-6 years of relevant experience in Customer Service Training within BPM or BPO setups. You should have a strong understanding of customer experience metrics such as CSAT, NPS, FCR, etc., excellent facilitation, presentation, and interpersonal skills, familiarity with CRM platforms, call center tools, and LMS systems, as well as a certification in training, coaching, or customer experience. Desired skills include the ability to manage diverse learner groups and adapt training styles accordingly, an analytical mindset to interpret performance data and training impact, high emotional intelligence and empathy, and strong organizational and documentation skills. At Infosys BPM, we offer a purposeful and impactful work environment, opportunities for learning and growth, a culture of care, collaboration, and inclusivity, a values-driven setting, and recognition based on meritocracy. We encourage you to share this opportunity with your peer groups, friends, and professional network.,

We are seeking a dynamic Learning & Development Systems Consultant to support our Learning & Development (L&D) function. The ideal candidate will play a pivotal role in maintaining our career progression systems, learning systems, tracking certifications, driving engagement, and supporting internal training initiatives. This is a hybrid opportunity based out of our Version 1 Bengaluru Technology Hub. This is an excellent opportunity for someone with a proven background in L&D/ talent management or HR System Administration and someone wants to continue and grow their career and passion for talent development. Key Responsibilities Learning Management Systems (LMS) Administration Manage and maintain Career progression systems along with LMS platforms (e.g., Brainier, Talentguard), with scope to optimise processes and implement innovative solutions. Generate reports, maintain dashboards, and track certification progress (e.g., AWS, Microsoft, Oracle, Snowflake). Ensure user permissions and access are managed accurately, aligning with best practices. Collaborate with the Head of L&D to create and refine a skills taxonomy within the pathway system. Assist in the Coordination and support of CPD (Continuous professional development) processes and requests ONLY IMMEDIATE JOINERS Content Development and Maintenance Support the creation, updating, and maintenance of engaging learning materials, manuals, and other educational resources. An interest in continuous improvement involves seeking innovative approaches to create learning solutions and proactively identifying enhancements for implemented learning. Maintaining and updating Learning Management Systems (LMS) with training materials, course information, and employee progress. Troubleshooting system issues and providing technical support to employees accessing learning platforms. Engagement and Communication Strengthen communication with teams, line managers, and practice heads to ensure transparency and oversight of training participation/ certifications obtained/training hours completed and promotion data. Plan and communicate effectively to ensure timely completion of mandatory and refresher training programmes. Engage with external stakeholders to ensure all L&D systems are working Learning & Development Support Provide detailed reporting and analytics to measure the impact of training, identifying areas for improvement and proposing innovative metrics or tools. This role offers extensive opportunities to develop new solutions, establish best practices, and drive innovation within the Learning & Development function. System Management and Reporting Use Excel or Google Sheets and other digital tools proficiently to manage data, track progress, and generate actionable insights. Maintain high levels of accuracy and attention to detail in all reporting activities, while innovating systems to improve efficiency and clarity. Generating reports on training metrics, such as participation rates, completion rates, and feedback. Qualifications Experience: Experience in a similar HR or LMS Systems Administration role, or in a managed services function, where you maintain and oversee internal systems or software. Demonstrated experience in effectively managing relationships with external suppliers and account managers, ensuring clear communication, strategic collaboration, and the successful resolution of any issues that may arise. This includes negotiating contracts, monitoring performance, and fostering strong partnerships to achieve mutual goals. Technical Skills: Proficiency in managing LMS systems (e.g., Brainier, Talentguard) and enhancing platform functionality Advanced Excel skills for comprehensive reporting and analytics. Familiarity with cataloguing and managing certifications through external partners. Soft Skills: Exceptional attention to detail and accuracy, with a focus on continuous improvement. Strong organisational and multi-tasking abilities, with a proactive approach to problem-solving. Excellent communication and interpersonal skills, fostering collaboration and innovation. Highly motivated and driven to raise standards and excellence within Learning & Development.

Business unit HR Shared Services/Service Delivery Reporting to Assistant Manager HR Shared Services Key stakeholders America Country HRs Direct reports Yes Duties & responsibilities Provide leadership and guidance to team members to manage Learning & Development deliverables and flow of day-to-day operations Timeliness, Accuracy & SLA to be achieved regularly Handle escalations from employees, HRs and other stakeholders Responsible for managing stakeholder expectations, including those of senior business leaders & HR Lead team in daily huddles, discuss and continuously improving on key operational metrics Quality Check on the Key/Critical Learning & Development transactions processed by team as defined in the Quality framework Demonstrate high proficiency in Cornerstone - Learning & Development processes and standard operating procedures with ability to resolve complex queries Complete participation in Operational Excellence Initiatives Monitor team performance and work on the low performing employees Accountable for setting team performance expectations, reinforcing goals, providing coaching and feedback on performance Proactively leads team to identify and implement continuous improvement initiatives to streamline information and processes, improve accuracy, and strengthen controls to achieve annual productivity goals Accountable for change management activities within the team for the seamless execution of new initiatives while keeping all stakeholders in HRSS and HR informed of changes prior to implementation Discover training needs and provide coaching. Encourage creativity within team and motivate team members Creating an inspiring team environment with an open communication culture Act as a backup for assistant manager by proactively taking the ownership as and when situation warrants Planning of resources and ensure proper and equitable work allocation Review process documentation by working closely with stakeholders Remain updated on all Client Communications and Changes in the organization and keep the team updated Discuss and devise a 30-60-90 Day action plan with direct reports and track the progress Work on the self-estimation analysis for activities/responsibilities aligned and deliver efficiencies Conflict management - Listen to team members feedback and resolve any issues or conflict Develop a strategy the team will use to reach its goal Work towards capacity building to ensure there are contingency plans in place for work Recognize high performance and reward accomplishments Effectively lead and develop a shared services team while creating a bench for succession planning Performance objectives Excellent teamwork interaction and leadership skills Highly self-motivated, organised and methodical Excellent customer service skills through use of efficient processes and tools Result oriented with the ability to manage competing priorities and multiple stakeholders Good relationship management capabilities Proactive in achieving results and seeking improvements Attention to detail and an ability to work fast paced environment and towards tight deadlines Excellent analytical and decision-making skills Ability to resolve problems and develop/implement innovative solutions to meet business requirements Key skills Demonstrated understanding of Learning & Development practices, processes & procedures Demonstrated success in identifying and resolving issues prior to escalation with strong issues management skills Excellent written and verbal communication skills Previous experience in Cornerstone. Knowledge of Workday HR would be an added advantage MS Office Suite skills (Word, Advanced Excel, PowerPoint, Outlook) Proven work experience as a team leader or supervisor In-depth knowledge of performance metrics Employee specification Bachelors/Masters degree in Human Resources or other related field 6-8 years of experience in HR Learning & Development or client services role preferred