Key Accountability Receive and understand storyboards, collaborate with Learning Designer to plan course build Manage and organize media and written content assets. Create online courses in FutureLearn and other platforms. Carrying out administrative tasks on FutureLearncontent management system such as managing permissions. Carrying out any administrative tasks required in relation to the running of courses such as setting up, duplicating and opening course runs Identifying, communicating and managing risks that could affect delivery of a course. Helping ensure all course content and activities are accessible to all users Collaborating within the Content team to ensure that courses are published on time and high-quality standards are maintained Desired Profile. Qualification Graduation in any field Skills Skills Understand and follow storyboards in order to build quality online content Have an eye-for-detail and quality, ensuring that courses are of an exceptional standard Experience in what makes good course content, the ability to make decisions in content signposting and upload to maintain and enhance the narrative and flow of the course. Strong organizational skills, including a proven track record for managing significant numbers of media assets (audio, video, image and text) in line with best practices for course build, along with the ability to quickly prioritize tasks and manage workloads. Knowledge of, and experience in use of Markdown. An understanding and passion for accessibility in content creation - you will maintain and champion accessibility standards in course build. Strong communication skills, the ability to communicate with colleagues with confidence, clarity, transparency and passion. A self-motivated, organized attitude and the ability to prioritize intuitively, especially when under pressure, to deliver against conflicting demands. Inclusive and collaborative in a diverse multi-disciplinary team, working remotely. Demonstrable experience of supporting online content creation Relevant Experience 2+ years of relevant experience. • Platforms and Tools. Demonstrable experience in a content publishing platform, Moodle, Articulate or another online course building platform. Monday.com. Use of Monday.com to communicate and manage workload, resourcing and tasks. Google Suite. Experience working in Google Suite. Media. Experience in basic media treatment, such as editing of images and videos would be desirable. Editing. Any editing of written content is desirable Please call me between 11 and 6 p.m. on 6309008891 HR Razvi Note: Calls will be answered only from given time Monday through Friday.

Responsibility Supervise the course build team in creating online courses Manage workload, delegate tasks and ensure satisfactory and timely completion Have an eye for detail, quality and accessibility, and promote this throughout the team Ensure course build progress is effectively tracked and managed in the course build Monday board Ensure that content assets are organised and managed effectively Take an active role in course build by creating online courses in FutureLearn and other platforms, using a range of media and content assets. Course Build Receive and understand storyboards, collaborate with Learning Designer to plan course build Manage and organise media and written content assets Create online courses in FutureLearn and other platforms Carrying out administrative tasks on FutureLearns content management system such as managing permissions Carrying out any administrative tasks required in relation to the running of courses such as setting up, duplicating and opening course runs Identifying, communicating and managing risks that could affect delivery of a course. Helping ensure all course content and activities are accessible to all users Collaborating within the Content team to ensure that courses are published on time and high-quality standards are maintained Team Lead 5 Junior Learning Technologist Media & Learning Technology Manager Page 3 of 4 Desired Profile Qualification Graduation in any field Skills Experience and passion for online education Line management experience Small team supervisory experience Experience working in a diverse, driven, remote team Highly effective communicator in oral and written English Understand and follow storyboards in order to build quality online content Have an eye-for-detail and quality, ensuring that courses are of an exceptional standard. Able to model and elicit this from the team Experience in what makes good course content, the ability to make decisions in content sign-posting and upload to maintain and enhance the narrative and flow of the course Strong organizational-skills, including a proven track record for managing significant numbers of media assets (audio, video, image and text) in line with best practices for course build, along with the ability to quickly prioritize tasks and manage workloads Knowledge of, and experience in use of Markdown An understanding and passion for accessibility in content creation - you will maintain and champion accessibility standards in course build. A self-motivated, organized attitude and the ability to prioritize intuitively, especially when under pressure, to deliver against conflicting demands. Inclusive and collaborative in a diverse multi-disciplinary team, working remotely. Relevant Experience 5+ years of relevant experience. 2+ years of people managerial experience. Platforms and Tools. Demonstrable experience in a content publishing platform, Moodle, Articulate or another online course building platform Monday.com. Use of Monday.com to communicate and manage workload, resourcing and tasks Google Suite. Experience working in Google Suite Media. Experience in basic media treatment, such as editing of images and videos would be desirable. Editing. Any editing of written content is desirable Please call me between 11 and 6 p.m. on 6309008891 / 7013876113 HR Razvi Note: Calls will be answered only from given time Monday through Friday.

Job Description for Support Executive Role: We are looking for a Support Executive with experience in Learning Management Systems (LMS) to join our customer support team. As a Support Executive, you will play a crucial role in providing exceptional support and assistance to our clients using our LMS platform. Responsibilities: Responding to customer inquiries and technical issues related to the Learning Management System (LMS) via phone, and email, in a timely and professional manner. Diagnosing and troubleshooting LMS-related problems, identifying the root cause, and providing effective solutions to customers. Assisting customers with LMS configuration, setup, and user management, including account creation, enrollment, and course assignments. Guiding customers on how to effectively use the LMS features, such as course content uploading, creating assessments, and generating reports. Collaborating with the technical team to escalate complex technical issues and follow up on the resolution with the customer. Documenting and maintaining records of customer interactions, issues, and resolutions in the support ticketing system. Monitoring the performance and availability of the LMS platform and taking necessary actions to ensure smooth operations. Identifying recurring issues and providing feedback to the product development team to improve the LMS functionality and user experience. Conducting remote training sessions for customers to enhance their understanding of the LMS features and functionalities. Ensuring high levels of customer satisfaction by delivering exceptional customer service and support. Requirements: Proven work experience as a Support Executive or in a similar customer-facing role with experience in supporting Learning Management Systems (LMS). Strong aptitude and understanding of Learning Management Systems, e-learning technologies, and related industry standards. Excellent communication skills with the ability to articulate technical concepts to non-technical customers effectively. Problem-solving skills and the ability to troubleshoot and resolve technical issues independently. Strong organizational skills with attention to detail to maintain accurate customer records and track support requests. Customer-centric approach with a passion for providing exceptional support and ensuring customer satisfaction. Familiarity with various Learning Management System platforms and their functionalities is a plus. Bachelor's degree or equivalent experience in a related field is preferred.

We are seeking an experienced E-Learning Developer to design and develop engaging online courses and training programs. The ideal candidate will have a strong background in instructional design, adult learning theory, and e-learning authoring tools. Key Responsibilities: 1. Design and develop online courses and training programs using e-learning authoring tools such as Articulate Storyline, Adobe Captivate, or Lectora Inspire. 2. Collaborate with subject matter experts to identify learning objectives and develop content. 3. Create engaging and interactive learning experiences using multimedia elements such as video, audio, and graphics. 4. Develop assessments and evaluations to measure learner knowledge and skills. 5. Test and debug e-learning courses to ensure technical quality and functionality. 6. Maintain and update existing e-learning courses to ensure they remain relevant and effective. Requirements: 1. 3-5 years of experience in e-learning development. 2. Strong knowledge of instructional design principles and adult learning theory. 3. Proficiency in e-learning authoring tools such as Articulate Storyline, Adobe Captivate, or Lectora Inspire. 4. Experience with multimedia development tools such as Adobe Creative Cloud. 5. Strong analytical and problem-solving skills. 6. Excellent communication and collaboration skills. 7. Ability to work in a fast-paced environment and meet deadlines. Nice to Have: 1. Experience with Learning Management Systems (LMS) such as Moodle, Blackboard, or Canvas. 2. Knowledge of SCORM and xAPI standards. 3. Experience with gamification and game-based learning. 4. Familiarity with accessibility guidelines such as Section 508 and WCAG 2.1.

Job Overview: The Learning and Development Assistant Manager will oversee the design, implementation, and evaluation of employee training programs and initiatives aimed at developing a high-performing workforce. With 12-15 years of experience in Learning & Development (L&D) or related fields, the ideal candidate will possess strong expertise in talent development, instructional design, and performance improvement while working closely with senior leaders to align learning strategies with business objectives. Learning Strategy & Program Development : Collaborate with senior leadership to identify training needs and create learning strategies that align with organizational goals and individual career growth. Design and develop comprehensive learning programs (e-learning, instructor-led, blended) across multiple departments, including leadership development, technical skills, soft skills, compliance training, etc. Establish and implement learning paths for different levels of employees, with a focus on succession planning and career progression. Training Delivery & Facilitation : Lead and facilitate training sessions as required, ensuring content is effectively delivered to employees and addressing any questions or challenges. Oversee external training vendors and ensure that third-party training resources are aligned with internal learning objectives. Providing Training to In house Operator/ Staff on the products, Latest manufacturing concepts like TPM, KANBAN, Kaizen , TQM, 5S Ensuring all the new hires for the successful induction and undergo basic Technical training Learning Needs Analysis & Evaluation : Conduct ongoing assessments and needs analyses across various functions to determine areas where learning initiatives will have the most impact. Continuously evaluate training programs through feedback, surveys, and performance metrics to measure success and suggest improvements. Analyze the ROI of L&D programs and initiatives, making data-driven decisions to improve effectiveness. Talent Development & Leadership Initiatives : Drive leadership development programs to enhance managerial skills and prepare high-potential employees for leadership roles. Mentor and guide junior L&D team members, fostering a collaborative environment focused on innovation and best practices in learning and development. Employee Engagement & Retention : Promote a culture of continuous learning and professional development within the organization, ensuring employees have access to growth opportunities. Work closely with HR partners to support the retention of top talent through skill development initiatives. Learning Technology & Systems : Leverage Learning Management Systems (LMS) to manage, track, and report on employee training. Explore and implement new learning technologies, tools, and trends to keep the training programs engaging and relevant. Compliance & Regulations : Ensure all learning programs comply with company policies, legal requirements, and industry regulations. Stay current on industry trends, certification requirements, and emerging best practices in L&D. Skills : Strong experience in instructional design, adult learning principles, and training methodologies. Proficient in Learning Management Systems (LMS) and training software tools. Excellent facilitation, coaching, and mentoring skills. Strong analytical and problem-solving abilities to assess learning needs and measure the success of training programs. Ability to work collaboratively with cross-functional teams and senior leadership. Exceptional communication, presentation, and interpersonal skills. Certifications : Certification in Learning & Development or other relevant certifications is a plus. Desired Competencies: Ability to drive change management through effective learning interventions. Experience in managing and scaling large-scale training programs for diverse employee groups. Strong project management skills and the ability to handle multiple projects simultaneously. Knowledge of modern learning technologies, e-learning platforms, and digital content delivery.

Manual Testing Strong expertise in testing methodologies Black Box & Functional Testing – Ensuring flawless user experience Mobile Application Testing – Hands-on experience in testing mobile platforms Regression Testing – Identifying & resolving defects efficiently API Testing (Postman) – Validating API functionality and performance SQL Database Testing – Strong database validation & query execution If you have a keen eye for detail, a problem-solving mindset, and experience in BFSI applications, we would love to hear from you!

We are seeking a Software Product Sales Manager with preferred B2B sales experience and a proven track record in onsite/field sales. The ideal candidate is target-driven, cooperative, and experienced in driving sales in the software industry. You will be responsible for managing the full End-to End sales cycle, building strong customer relationships, and achieving sales targets. Roles and Responsibilities Lead and manage B2B sales, from prospecting to closing deals. Build and maintain strong client relationships. Drive sales through onsite client meetings and product presentations. Collaborate with internal teams to meet customer needs and achieve sales goals. Stay updated on industry trends and competitor activities Qualifications: Proven experience Min. 1.5 years in field sales (B2B preferred). Target-oriented with a strong sales track record. Excellent communication and negotiation skills. Ability to work both independently and as part of a team.

We are seeking an experienced Training Manager (L&D) to join our Customer Success Department. The Training Manager will play a crucial role in designing and delivering comprehensive training programs for our Program Success Managers (PSMs). The PSMs are responsible for ensuring successful implementation and onboarding of our customers onto our platform. The ideal candidate will have a strong background in training and developing employees, specifically in customer success or similar roles. They will be responsible for equipping our PSMs with the knowledge and skills necessary to drive customer success and satisfaction. Responsibilities: 1. Training Strategy & Content Development Develop strategic training plans tailored to PSMs within the Customer Success Department. Collaborate with Customer Success Managers, Product Managers, and Subject Matter Experts to identify training needs. Design, develop, and deliver engaging training programs, workshops, and materials such as presentations, guides, and job aids. 2. Training Delivery & Facilitation Conduct in-person and virtual training sessions to educate PSMs on product features, onboarding best practices, and communication strategies. Utilize varied instructional techniques and technologies to deliver workshops. Provide ongoing coaching and performance feedback to PSMs, including one-on-one support. 3. Evaluation & Improvement Monitor and assess training effectiveness through evaluations and feedback. Continuously improve training content and delivery methods based on assessments. Track post-training progress and identify areas for further support or intervention. 4. Collaboration & Management Collaborate with HR to align training initiatives with career development and succession planning for PSMs. Work with external vendors or consultants when specialized training is needed. Maintain detailed training records, including attendance, evaluations, and certifications. Qualifications: 1. Education & Experience Bachelors degree in Business, HR, Education, or a related field (Masters degree is a plus). 5-7years of experience in training and development, ideally within customer success. Experience designing and delivering training programs for employees. 2. Skills & Knowledge Strong understanding of customer success principles, onboarding methodologies, and best practices. Excellent presentation, facilitation, and coaching skills. Proven ability to assess training needs, develop content, and evaluate training effectiveness. Strong project management, communication, and interpersonal skills. Familiarity with LMS and training software. 3. Additional Qualifications The candidate should be willing and able to travel across India as required to support training initiatives for our teams. Passion for continuous learning and staying current with industry trends and customer success methodologies. Experience in the SaaS or technology industry is a plus.

Research and recommend modern learning requirements, educational methods, instructional methods, and educational technology Select appropriate instructional methods, define time frames and prepare course materials in physical and digital formats. Set learning objectives for each course and determine selection and review criteria Creating engaging course content (videos, quizzes, and activities) Identify and assess learning needs and create a framework / pedagogy for learning and development that aligns with organizational goals. Ensure that curriculum materials are up-to-date, relevant, and aligned with industry standards and regulations Ensure the curriculum is up-to-date, relevant, with relevant state or national standards, and meets the requirements of accrediting bodies or regulatory agencies. Create stimulating lesson plans and recommend interesting additional resources. Collaborate with Content developers, graphic designers, and facilitators to create new learning resources. Monitor and evaluate student performance data to assess the effectiveness of the curriculum and make necessary adjustments to improve student learning outcomes. Set clear team goals and KPIs. Delegate tasks and set project deadlines. Oversee day-to day teams operation and performance. Develop and deliver training sessions, workshops, and other professional development opportunities to help faculty and staff enhance their teaching skills and knowledge. Skills Required Four plus years of work experience as a Curriculum Designer / Instructional Designer, or similar role Strong knowledge of curriculum development principles and practices, including instructional design, assessment, and evaluation. Knowledge of state and national standards and regulations related to curriculum development and implementation. Experience is leading a team to get desired output in the desired time frame Hands-on experience with Learning Management Software (LMS) Strong communication skills, including the ability to communicate effectively with a variety of audiences through oral, written, and digital channels. Understanding of learning theories, instructional design models, and assessment methods. Strong organizational and planning skills, with the ability to prioritize tasks and manage multiple projects simultaneously

Minimum 2 years in a Support leadership role Minimum 4 years as a Support Executive Industry Type: IT Services & Consulting Location: Thoraipakkam, OMR Chennai Working Hours: 9.30 AM - 7.30 PM (1-hour break included) Commitment: Minimum 2 years and 3 months (training & probation included) Key Responsibilities 1. Daily Tasks Report to the office on or before 9:30 AM. Share the day s detailed plan with the CEO. Allocate tickets and tasks equitably among support associates based on daily demand. Ensure associates share their daily plans in the respective Zoho Cliq channel. Check the Zoho Helpdesk every hour and allocate tickets to relevant departments. Share a detailed End-of-Day (EOD) report. Ensure associates submit EOD updates in the respective Zoho Cliq channel. 2. Ticket & Task Review Review closed tickets and ensure timely resolution. Record error logs for associates who fail to follow SOPs. Ensure due dates are met for all assigned Helpdesk tickets and CRM tasks. Monitor ticket queues regularly to maintain SLA compliance. Track and close tickets on hold in a timely manner. 3. Zoho CRM Tasks Check pending CRM tasks and follow up with respective stakeholders for closure. Assign pending tasks with follow-up dates to team members. Conduct regular internal audits to ensure correct data entry in CRM. Track the sales order record creation and do regular audit Conduct monthly audit for Zoho cliq membership. 4. Tools & Software Maintenance Coordinate with service providers (Zoho, Google, etc) to fix bugs or request additional features to support business operations. 5. Learning Material Management Provide and revoke material access to trainees as needed. Update and add new learning materials in coordination with the training and content team. Maintain materials in Google Drive & LMS. Conduct regular audits to prevent data breaches. Taking regular backup of the material 6. Team Coordination Weekly Meetings Conduct weekly team meetings to review performance, discuss issues, and track task progress. Attend weekly review meetings with the CEO, document action items, and transition discussions to the team. Monthly Performance Review Conduct one-on-one review & mentorship meetings in the last week of each month to assess associate performance. Prepare monthly performance reports for CEO review. 7. Hiring Support & Knowledge Transition Coordinate with HR to hire the new team member by conducting technical interviews and 7 days evaluation. Train new team members and ensure smooth knowledge transfer. Provide daily review and feedback documentation until new members are fully trained. Ensure knowledge transfers are conducted as per organizational SOPs. 8. Process Improvement Automation & Efficiency Identify opportunities to improve CRM and LMS automation. Suggest process improvements to enhance team efficiency and task management. SOP Maintenance Update relevant SOPs promptly whenever a new process is created or an existing process is modified. 9. Trainee Coordination Onboarding process Ensure timely and proper course onboarding for the trainee Update the onboarding process, systems time to time to meet the organization standards and policies Ticket Negotiation Ensure win-win solutions while resolving trainee issues. Maintain customer satisfaction indexes as per management guidelines. Client Coordination Professionally document all client communications. Act as a liaison between clients and the operations team for seamless service delivery. Ensure all trainee interactions are recorded as CRM notes and emailed for reference. Follow-up As an individual and as a team, touch base with all active trainees at least once every 30 days. Collect feedback through formal feedback forms. Update critical feedback in CRM and coordinate with the L&D Coordinator for resolution. Communication Oversee the executives in sending mass emails regarding important communications to the trainees. Ensure that important announcements, information, disclaimers, and holiday notifications are effectively communicated to trainees through channels such as WhatsApp groups, Cliq, emails, etc Tools & Resources Used Ticketing System: Zoho Desk Communication Tools: Zoho Cliq, WhatsApp, Voice Calls Data Handling: Zoho CRM Team Handling: Zoho Projects Google Services LMS: Zoho Trainer Central Skills & Knowledge Requirements Technical & Management Skills Proven leadership in a support role. Strong organizational and time-management abilities. Proficiency in task delegation, team management, and coordination. Expertise in providing review feedback and mentorship. Excellent communication and interpersonal skills. Ability to prioritize tasks and manage multiple responsibilities. Proficiency in CRM, Helpdesk, Google Services, and Zoho Projects. Report preparation and analysis. Identifying automation opportunities. Understanding LMS workflows (Future Requirement). Traits & Motives High energy and persistence. Willingness to learn and adapt. Passion for fostering a positive workplace culture. Desire to contribute to employee growth and development. Commitment to organizational success. Drive to build strong professional relationships.

Role & responsibilities L&D, Employee Engagement Preferred candidate profile L&D, Employee Engagement Perks and benefits

Shift Time : 11AM - 8 PM / 2PM - 11PM Working days - 6 Days ( Monday - Saturday) Key Responsibilities: Ideate and create engaging, instructionally sound, and learner-centered solutions for instructional design projects by understanding the learning requirement, budget, and shared content. Lead instructional design projects; plan, monitor, and track ID tasks while keeping deliverables on schedule and within design and quality parameters. Work with clients to gain understanding of their requirement and prepare A&D document. Visualize, create and review storyboards for multiple interactivity levels. Create demos and lab exercises with creative visualization to deliver an engaging solution based on approved learning strategy. Stay abreast of the latest trends and best practices in the eLearning and instructional design community in order to enhance and expand on training objects and deliverables. Other duties as assigned. Skill Requirements: Master's degree, preferably in Instructional Design, English, Communication or Education. 5+ years of experience in Instructional Design; preferably from education or eLearning industry. Exceptional command on verbal and written English Excellent project management skills. Ability to work effectively with clients and team members to meet project requirements. Strong analytical skills and technical ability to quickly learn Rapid Authoring Tools. Expertise in developing high-level and low-level design based on adult learning principles.

We are looking for a talented SEO Specialist to join our team. The ideal candidate should have 1-2 years of experience in SEO, a strong understanding of search engine algorithms, and a passion for driving organic traffic. The candidate should possess excellent analytical skills, a proactive mindset, and the ability to work both independently and collaboratively. Responsibilities Develop and implement effective SEO strategies Perform keyword research and competitive analysis Optimize website content, meta tags, and technical SEO elements Monitor website performance using SEO tools like Google Analytics Search Console Stay updated with the latest search engine trends and algorithm updates Qualification 1-2 years of experience in SEO and digital marketing Strong knowledge of on-page, off-page, and technical SEO Experience with SEO tools like Google Analytics, Search Console, SEMrush, or Ahrefs Excellent problem-solving and analytical skills Ability to work independently and in a team environment

About the Role M2P Fintech is looking for passionate, self-motivated technical individuals with the desire and capability to think outside the box to solve complex problems. You will act as the main point of contact for technical issues and work collaboratively with software development and quality teams to facilitate problem-solving. Youll be a core member of the specialist team that is passionate about providing support for our flagship realtime products. You should also be a team player with a knack for visual design and usability. What Will You Do in this Role Will manage and address all support team requests related to UPI, IMPS, AePS, NACH & CTS switches focusing on the analysis and resolution of system failures. Act as a liaison between support, implementation, and engineering teams to ensure seamless communication and coordination. Oversee the end-to-end analysis of failure incidents, including documentation, evaluation, root cause analysis, and implementation of corrective measures. Identify, monitor, and escalate critical production issues impacting supported switches functionality, ensuring that resolutions are timely and effective. Communicate project requirements and objectives, track project milestones, and provide updates on the status and progress of initiatives. Develop detailed documentation to capture business systems and user needs, including failure analysis reports and support documentation. Facilitate meetings with internal teams, stakeholders, and clients to review project deliverables and ensure alignment on project objectives. Lead and conduct comprehensive failure review sessions, driving process improvements and ensuring regulations and risk compliance. Coordinate with various teams to ensure prompt response to support requests, resolving conflicts, and ensuring smooth escalation processes. Support the creation and review of training materials and process documentation to ensure that all team members are well-prepared to handle support requests. Drive overall efficiency and responsiveness of the support team, contributing to the continuous improvement of mentioned switch operations. What You’ll Need to be Successful in this Role B.E. or B.Tech in Computer Science or any equivalent degree. Experience in Tech Support with an enterprise software organization. Experience with Linux/UNIX server. Hands-on database (SQL Server, MySQL, Oracle) operational knowledge. Proficient with Excel. Hands-on experience on ticketing tools (Jira / Freshdesk). Readiness to be on call and/ or put in extra hours for task closure. Excellent verbal, written, presentation and interpersonal communication skills. Ability to make complex technical matters easy-to-comprehend for nontechnical persons. High level of enthusiasm about helping and serving clients, strong customer, and solution-oriented personality. Experience with the NPCI system will be an added advantage.

About the Role M2P Fintech is looking for highly passionate, hands-on leader to deliver reliable and sustainable solutions to our customers. You will manage the team at site that is very fast paced and highly capable to troubleshoot, debug, fix the issues, and automate solutions. This role will suit an individual who excels in a challenging and dynamic environment, enjoys providing world-class support and is having a high level of customer centricity. What Will You Do in this Role Mentor and empower Site Engineers to deliver sound solutions for our customers within defined SLAs. The teams primary responsibilities include analysing and troubleshooting application and other open-source components related issues, debug and fix the issues, oversee the setup client / systems, and supervise change deployment. Build the team as the subject matter expert of applications, underlying architecture, and data relationships. Act as a Technical lead for critical incident and escalation calls by being a Single Point of Contact from the Bank’s end, Engineering and Product team. Partners with Product engineering teams, QA teams, IT teams and Project management teams and other internal stakeholders as required for successful resolution of issues reported to in production support. Identify opportunity and take the lead on automation projects that will improve processes and the usability of products for internal users. Create metrics and measure team performance. Assure the team follows / maintains proper attendance, reporting, issue tracking and support procedures. Understand the issues and communicate solutions effectively to technical and non-technical teams at Customers as well as internally to organisations team members and regularly update leadership teams on project status. What You’ll Need to be Successful in this Role BS/MS degree in Computer Science, Engineering, or established professionals with relevant experience. Minimum of 2+ years of experience in managing / leading a team with ability to mentor engineers from diverse backgrounds and skillsets. Minimum of 4+ years of experience in operations and application support background. • Experience in Lending domain with strong knowledge in LMS and LOS. Experience in managing Web and Mobile application support. Deep hands-on experience in SQL Queries and Log analysis. A great problem solver with ability to simplify complex issues. Great interpersonal and presentation skills with ability to meet deadlines. Experience in deployment activities. Experience in incident management life cycle. Flexible to work at odd hours / shifts and weekends to support incidents, releases, maintenance activities and large project sites

Greetings from Manpower Resources ! Manpower Resources India Pvt. Ltd is a leading Executive Search & Selection company which caters to recruitment services in Manufacturing, Infrastructure, Engineering & Healthcare domain. We have been mandated by a large conglomerate for the below mentioned position. Position Title: Head Learning & Development Location: Palghar, MH Job Description: We are seeking a Learning & Development Head at steel plant who will play a pivotal role in driving the learning agenda and enhancing employee skills through training programs. Key Responsibilities: - Develop and implement a robust learning and development strategy aligned with the steel plant's objectives and operational requirements. - Conduct Training Needs Analysis (TNA) to identify skill gaps and training priorities across the organization. - Create a comprehensive training calendar and coordinate training sessions for both behavioral and technical skill development. - Identify and engage external trainers or subject matter experts to deliver specialized training programs. - Design training content and materials for various programs, ensuring relevance and effectiveness. - Conduct impact assessments and evaluations post-training to measure the effectiveness and ROI of the training initiatives. - Collaborate with HR and operational teams to ensure seamless integration of L&D programs with business goals. - Drive continuous improvement in learning methodologies, tools, and platforms to enhance the overall learning experience. - Monitor training budgets, resources, and performance metrics to optimize training effectiveness and efficiency.

At Amazon, were working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Amazon is seeking Operation Manager for its Transportation team. In this role you will working closely with fulfillment centers (FCs) and sort centers (SCs), last mile (LMs) logistic partners and other stakeholders for smooth management of line haul operations across Amazons middle mile network. The L4 manager will be the first POC for any operational escalation and will engage with the right stakeholders to resolve the issue & prevent recurrence. Apart from handling people (team of L3 and PA), the L4 manager will also drive deployment of solutions coming out from various improvement initiatives viz. VRID hygiene, Accruals improvement, In-transit loss reduction, Developing safety culture for Drivers, Truck Utilization improvement, New projects (Totes, PFS) etc. at zonal level. In BAU, he/she will be rostered in shifts for keeping a tab on operations & work on improvement projects. Essential Functions Carrier manager for coordination with NOC & carriers GB development initiatives Driving improvement KATA Opportunities: o Truck utilization o Carrier arrival performance at destination o Accident analysis Prepare bridge for WBR BAU Ad-hoc Planning & analysis Coordinate with SLP & carrier to reduce in-transit losses Engage with Safety to improve yard & road safety Drive R4D training & adoption with carriers Manage and raise MR PO process Resolution of invoice queries (both Vendor/Amazon) PO Fund additions for on-time payments Maintain distance annexure & route codes Accruals Preparation Drive R4C adoption to improve carrier experience o Pre-registration compliance o LTR coding o Load board o Self-invoicing o Driver assignment for R4D Align vehicle fleet plan with stakeholders (FC, SC, LM, SF) Input preparation for Automated Planning (such as MRO) o Distance & Transit time inputs for all OD pairs o Prepare manual vehicle plan as an input o Run tool to optimize routes o Analyze tool output for execution feasibility o Re-configure vehicle run plan o Work with NDC for necessary truck filter changes Lane level cube analysis to improve planning accuracy Prime Now & WHT Management o Fleet planning based on forecast o Accruals preparation o Launch of new arc movements Data analysis & Execution of New Projects - SFC, Totes, etc. New SC, FC, Station Launches o Pilot run & feasibility check o Prepare vehicle fleet plan o Carrier allocation ART Event execution o GB training and ramp up before peak o Re-routing of vehicles to increase vehicle turns o In-transit break-down recovery/rescue planning o Mechanic arrangement at Origins o Vendor Control Tower Manning - 2+ years of employee and performance management experience - Bachelors degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

At Maersk we have a vision thats larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers supply chain through global end-to-end solutions. We count on our people to make it happen. Thats why we are building a new global HR service enabled by new technology: to make sure we deliver great experience to our people, so they can deliver great experience to our customers. The Employee Experience Organization will work across brands, geographies and cultures to support one global Maersk. The FLPO is one of the largest parts of the EEO organization and the closest to our frontline colleagues. We are looking for a Learning Platform Specialist who will work on the Learning Management System (LMS) and will be responsible for managing the daily operations, use and governance of the LMS. The Learning Platform Specialist will also be responsible for working with stakeholders to support the usage and performance of the LMS. About the position and what we offer This is an exciting and challenging opportunity where you can take ownership and draw your path in a complex and fast-paced environment. There will be plenty of room for you to apply and develop your skills in this role. You will stretch your capabilities learning from, sparring and building lasting relationships with diverse and professional colleagues all over the world. Key responsibilities: Provide support to all LMS related queries and requests via ticket/chat/phone Perform administrative tasks such as uploading course material, creating learning plans, scheduling enrolments, and generating reports. Manage administrative tasks related to Certifications on LMS platforms and respond to queries related to Certifications. Administer classroom training and classroom related activities such as managing event and sessions, adding trainers, creating venues, resources and custom classroom training request forms. Perform ongoing maintenance to existing programs and removal of programs which have been deprecated. Support internal and external stakeholders on LMS functionality and usability, ensure timely communication regarding LMS updates and changes and provide ongoing end user system support. Take part in the testing of new features to the LMS Platforms and share results and suggestions. Develop and implement reporting strategies that meet regulatory requirements and collate training reporting for various stakeholders as required. Support the learning requirements of all businesses in the most efficient way. Planning and strategy to support the growth of LMS innovations and operations. The EEO is a truly international team where you will work alongside, learn from and build lasting relationships with colleagues from all over the world. By joining our regional team, you have a unique opportunity to influence the vision and delivery of the EEO. Joining Maersk, you will become part of the global family of the company that moves 20% of global trade everyday all the way, where one of our core values is Our Employees. It goes without saying that we value diversity: we thrive on the diversity of our talent in all its forms and we see it as a strength in building high-performance teams across brands, cultures and locations. What we are looking for: We hope the position sounds as exciting to you as we see it. To succeed in this role, you should have a passion for building strong relationships and trust with internal stakeholders. This is a unique opportunity in a time of great transformation, so you should ideally enjoy working at a fast pace environment and enjoy dealing with ambiguity. As for the skillset and experience, we are looking for: 3+ years of demonstrated experience administrating integrated LMS system. Individuals with core learning platform competencies with hands on experience (Cornerstone, Saba, Litmos, Adobe captivates etc..) Desire to add value to the business in a specialist role, providing knowledge and expertise, whilst ensuring the LMS solution meets the needs of the business and users. Problem solving and delivering timely resolutions through an IT service ticketing system/chat/phone support. Technical skills Good understanding of HTML, CSS, and JavaScript Familiar with eLearning standards such as SCORM or xAPI or cmi5 Good to have experience in integrating with other platforms such as ERP, HRMS etc. Familiar with accessibility standards such as WCAG 2.1 Organized, detail oriented, autonomous, and collaborative, able to handle multiple priorities. Experience working in a best practice environment with an agile mindset would be advantageous. Strong English written and oral communication skills, and ability to communicate technical issues in relatable terms If you have been reading so far, were are glad to see you are interested. If you are ready to take on the challenge, we look forward to hearing from you!

EC-Council University (ECCU) is an academic training provider that operates under the parent company EC-Council, the largest professional training and certification body in Information Security. ECCU courseware and curricula are nationally accredited by DEAC and recognized by CHEA, NICE, and CNSS to meet the national standards of cybersecurity education. ECCU is primarily focused on cyber security and offers both a Bachelor's (BS) and a Master's (MS) degree program. ECCU currently offers its courses on an E-Learning platform (Canvas) and, therefore, is 100% online. Position Summary The Sr. Multimedia Designer is responsible for collaborating with the Curriculum Designers, Instructional Technologists, Program Manager, Web Development Team, and the President to create multimedia content for e-learning courses, marketing campaigns, and websites. The Sr. Multimedia Designer designs and produces multimedia content. The Sr. Multimedia Designer will maintain and evolve the multimedia design standards in coordination with the key stakeholders. This role will also support the onboarding and training of new designers. Primary Responsibilities, Essential Functions, and Requirements: Collaborate with the Curriculum Designers, Instructional Technologists, Program Manager, Web Development Team, and the President to create multimedia content that enhances e-learning courses, marketing materials, and websites, aligning with project goals and brand guidelines. Develop high-quality graphics for digital platforms, including websites, learning management systems (LMS), brochures, advertisements, social media, and other marketing collateral. Produce and edit video content, assembling raw footage into cohesive and engaging videos with transitions, effects, and audio, including animations, course introductions, and explainer videos. Translate video storyboards into interactive and engaging video content, ensuring alignment with project objectives and audience needs. Create motion animations as per storyboard (or requirement). Create characters based on the storyboard (or requirement) and integrate audio to create dynamic animated training videos. Maintain design standards in collaboration with team members, demonstrating strong skills in typography, color theory, and visual composition. Revise designs based on feedback, making adjustments to meet deadlines and project goals while maintaining quality standards. Manage multiple design projects simultaneously, ensuring timely delivery and adherence to quality benchmarks. Stay informed about industry trends, design tools, and new techniques to bring innovative ideas to the team and elevate multimedia content. Utilize animation tools (including AI) to enhance multimedia projects and incorporate creative elements into videos. Experience and Requirements: Minimum of 4 years of proven experience in creating engaging videos and graphics. A strong creative portfolio or work samples is required for consideration. Education, Certifications, and Licensures: Certifications in Animation, Graphic Design, Motion Graphics, or Video Editing from recognized institutions. Any bachelors in multimedia or related fields is preferred. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, competencies, and skills required of personnel so classified. urthermore, this job description is subject to vary or change at any time based on the current needs of the business or due to reasonable accommodation.

AQM is India's leading domain specialist software testing lab. India's first independent testing lab adopting ISO 17025. We serve Top Corporates in BFSI (Banking, Financial Services, Insurance) and E-Governance sectors. We are Indias first private testing lab approved by Govt. of India for E-Governance testing . AQM Software Testing Lab has 1300+ employees with a Pan India presence of which 400+ are certified testers . Job Description:- Role Overview Were looking for a Manual Tester with expertise in Loan Origination Systems (LOS) and Loan Management Systems (LMS). This role involves creating and executing test plans, identifying defects, and ensuring software quality. Experience with Gold loan ,Home Loan ,Business Loan ,Personal Loan . Key Responsibilities Develop and execute test cases for LOS and LMS applications. Identify, document, and track defects. Collaborate with developers and stakeholders to resolve issues. Maintain test documentation and contribute to process improvements. Requirements Experience testing LOS and LMS applications. Proficiency in test case design, execution, and defect tracking. Knowledge of defect management and test management tools (e.g., JIRA, TestRail). Strong analytical skills and attention to detail. Preferred Experience with automated testing tools. Knowledge of Agile methodologies

The Training Coordinator will work on five packages: Role: The role entails seeking out organisations for offering technical trainings to various government and non- government institutions, along with facilitating training through the SNEHA Academy, Partnerships and Scaling and Collaborations and Outreach components of the Educational Requirement: MPhil/Master s degree in Gender Studies/ Women Development Experience: At least 5 to 7 years of experience of training in gender Location: GTB. He/She will travel in different locations of India as per the training requests received by the program. Travel within Mumbai and outside mandatory for this role. Reports to: Program Director Apply: Applications are to be sent via email to damini.pandey@snehamumbai.org with the Subject line: Training Coordinator

Strong Supply Chain domain experience with knowledge of Manhattan WMS. Should have knowledge of WM 2018 or above. Deep expertise of configurations, implementations, troubleshooting and support and other Manhattan solutions such as Yard Management, Slotting Optimization, SCI Reporting, etc, preferred. Minimum 3 years of experience in WM Active. Should have experience in Supply Chain with functional knowledge of Distribution and 3PL Logistics with respect to multiple retail industries like Apparel & Fashion, Speciality retailing, Grocery, General Merchandising, etc. would be a plus. Will be responsible for the Software Development in agile environment including requirements definition, solution Design, Functional Specification and implementation of WMS solution extensions and integrations. Experience with transportation management applications of leading multi-carrier parcel and LTL (Less Than Truckload) and TL (Truck Load) shipping systems will be a bonus. Experience in other related systems including Labor Management Systems (LMS), Yard Management Systems (YMS) and Warehouse Controls /Execution Systems (WCS/WES) with Manhattan WMoS to integrate with sorters, conveyors, GTP, etc will be preferred. Experienced in Interface mapping with downstream and upstream systems. Desired Skills: Implement project from inception through delivery as the subject matter expert as well as fostering and maintaining strong Client relationships during and post design engagements. Participate in integration meetings with to determine system requirements and specifications relative to integration mapping and product configuration. Ability to research and recommend custom design to resolve client/business issues/problems and interpret business requirements into application configuration tasks. Drive process and productivity improvements into existing operations based on analysis of existing processes versus system capabilities and anticipated gains. Define return on investment and gain alignment with ops/engineering on associated ROI and resourcing. Ensure all customer and business process enhancement requests are aligned with the scope of the core system. Good communication skills - Verbal & Written.

Are you passionate about identifying and fixing issues for customers? Do you have a knack for identifying defects during testing? If so, this Customer Service Program Specialist role is for you! Key job responsibilities * Learning Management System (LMS) Administrator * Publish and test all learning assets uploaded to our LMS (Amazon Learn). * Troubleshoot defects such as course will not launch, course is stalled, and course will not mark complete. * Maintain ground truth learning asset list, learning path, and permissions configuration. * Analysis, including: * Inspection of LMS configuration standards through use of Learning Organization audit mechanisms. * Inspection of alignment between SDS Learning Launch calendar, SDS Learning Catalog, and our LMS. * Identify trends and escalate defects. * Invent and Simplify, including * Recommend process improvements to accelerate our delivery to customers (internal and external). * Recommend process improvements to positively impact training performance. * Create and maintain LMS-related wiki pages. * Create LMS-related launch/update communication. * Maintain matrix of Learning Org tech, including support of license renewals. Note - This role requires on-site location and working overlap with US hours. A day in the life Each day will present a new opportunity to support our internal customers. On a daily basis, your goal will be to process all incoming requests within our 2-3 day SLA. You ll balance this daily transactional work with recurring cadence of inspection mechanisms to maintain our high bar, as well as other activities. About the team It s an exciting time to join as this role is in our newly formed Learning Programs team! And, you ll have the opportunity to work in our new Amazon-built LMS - Amazon Learn. * 2+ years of solving customer technical problems * Proficient in MS Excel * Experience in complex problem solving, root cause analysis in a business environment * Experience using data and metrics to determine and drive improvements * Experience with customer ticketing systems and best practices * Experience working cross functionally with global tech and non-tech teams * Experience keeping multiple projects on track and delivered by deadline * Bachelor s degree, industry certifications, or equivalent experience in instructional technology, instructional design, training, project management, program management, business analysis, information systems, or related field

Position: Digital Learning Designer (On Third-Party Payroll position). About Company: one of the worlds largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers needs Location: Gold Hills, Bangalore Qualification: Bachelor's degree Experience : 5-7 years of experience in instruction Designing, Storyboarding, Visual Content developer, Knowledge and Experience: Photoshop, Illustrator, Aftereffects, Animate Description: Digital content developer – uses the latest tools, technology & methods to develop digital training content which could be consumed online enabling self-paced learning for the modern learner Apply adult learning principles and instructional design methodologies (e.g., ADDIE, SAM, Agile) to ensure effective knowledge transfer. Develops Bite-size & microlearning content such as Web-based training (WBTs) and training videos with HTML SCROM & Tin Can output format which is compatible with the existing LMS. Manages the WBT development process such as Storyboarding, Design Phase, PVO recording, & the Alpha, Beta & Gold phases of development, releases & maintenance. Project management – understands the requirements by the business partners, manages the development, manages the backlogs & communicates progress & challenges, provides solutions, etc to the different SMEs. Vendor management – Sources, & engages new vendors, tools & technologies required to provide modern solutions to digital learning content. Managers the entire development process such as requirements, iterations, storyboarding, PVO integration, release notes, payment status, etc. New tools & technologies. – research & adopts the latest technologies & methods to improve learning effectiveness & engagement, shortener the development time, reduce cost, & maintain content in a more structured manner. Support the local organization by creating digital content such as WBTs & training videos, and providing visual design & support to create newsletters, dashboards, SharePoint sites & the LMS. Employment Type : Contractual for 1 year & can be extendable Payroll: - Lobo staffing Solutions Pvt. Ltd.

Mobikwik is India's leading Digital Financial Services platform & Largest Digital Wallet , trusted by over 167 million users & 4.4 million businesses . As a pioneer in the Fintech space, Mobikwik empowers its users with a robust suite of services, including Digital payments, Credit & Investments . Recently, Mobikwik achieved a significant milestone with its Initial Public Offering (IPO) , marking a new chapter in its journey of innovation & growth. With a mission to democratize financial inclusion, Mobikwik continues to transform how Indians manage their money, offering secure, seamless & user-friendly solutions that cater to a diverse range of financial needs. India is a credit starved nation with less than 5% Indians having access to credit cards and other formal sources of credit. At Mobikwik, we are on a mission to democratize access to financial services for billions of Indians and solve their payments and financial needs. Job Title: Director, Product Management - Lending Location: Gurgaon (Work from Office 5 days a week) Experience: 10+ years in Product Management We’re looking for a tenured Product leader who wants to solve for the credit needs of our customers and drive the future of consumer lending by building world class products and experiences. As the Director, Product Management for Lending, you will own the product strategy and roadmap, define and refine specifications and architecture throughout the product lifecycle. You will work closely with engineering, business, legal, marketing and design teams in an agile environment to build, launch and scale products for millions of customers. You will also be responsible for day to day operating of the processes, systems and products you set up and ensure they meet a high customer experience bar and comply with regulatory requirements. In this role, you will also work with both existing partners and explore new partnerships to drive business impact. Ideal candidates will have proven experience building world class lending products, driving seamless customer experience and strong market positioning besides having an entrepreneurial mindset. Responsibilities: Product Strategy & Vision: Define the product strategy and vision for Lending products, including but not limited to personal and business loans, revolving credit lines etc. You will define the market, positioning, acquisition and engagement strategy and product roadmap and getting sign off from senior leadership on the same. Execution & Delivery: You will own and oversee end to end product development, including GTM and customer adoption by partnering extensively with internal stakeholders (engineering, business, marketing). You will make smart trade offs, own prioritization, coordinate dependencies and maintain communication through the delivery processes to ensure a smooth and effective product delivery. Market Research & Competitor Analysis: Analyse market trends, customer behaviour, and competitors to identify new opportunities and refine product offerings. Partnership Management: Build and manage relationships with banks, NBFCs, Fintechs and other key players in the lending ecosystem. User Experience & Engagement: Collaborate with design and engineering teams to create intuitive, user-friendly investment solutions. Regulatory Compliance: Work closely with legal and compliance teams to ensure adherence to lending regulations. Data-Driven Decision Making: Leverage analytics and user insights to optimize product performance and enhance adoption. Scope and Influence: You will build artifacts, including but not limited to business cases and executive updates through data driven insights and review recommendations with senior leadership. Requirements: 10+ years of experience in product management, preferably in Lending with a proven track record of building and scaling such products. Strong business acumen of consumer lending, credit cards, merchant loans and other credit products. 5+ years of experience managing/overseeing lending partnerships (banks, NBFCs, Fintechs etc.) Strong analytical, problem-solving, and decision-making skills. Excellent stakeholder management and communication skills. Experience working with agile methodologies and cross-functional teams. Why Mobikwik? Work with a fast-paced and innovative team in one of India’s leading fintech companies. Be a part of a company that is transforming digital payments and financial services.