5.0 - 10.0 years

2 - 6 Lacs

Pune

Work from Office

Role Overview We are seeking a CRM & AI Tools Consultant based in Pune to support the strategic revamp of our customer support systems, with a core focus on Zendesk and other AI-powered CRM platforms. This role will be instrumental in project managing key aspects of the transformation while ensuring stakeholder alignment, tool optimization, and seamless cross-functional collaboration. You will report directly to the Project Manager and partner closely to drive execution across workflows, integrations, automation strategies, and change enablement initiatives. This is a quarterly engagement to start, with the potential for extension depending on business needs and project progression. Key Responsibilities Zendesk AI Implementation & Optimization Tool Evaluation & Strategic Input Process Flow Design & Efficiency Gains Systems Integration & Cross-Functional Collaboration Enablement & Change Management Execution Support to Project Manager Qualifications 5+ years in CRM operations, customer support systems, or consulting/project management Hands-on experience with Zendesk (AI, automation, workflows, reporting) Exposure to evaluating CRM/support platforms and presenting tool recommendations Knowledge of support ticket lifecycles and cross-departmental data flows Experience with Jira, Salesforce, Slack, Catalyst, and LMS integrations Excellent communication and stakeholder engagement skills Strong problem-solving, execution, and documentation abilities Experience in SaaS or AI-first environments preferred

Posted 2 months ago

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