Customer Service Representative Digital Channels StarZen

3.0 - 7.0 years

0 Lacs

haryana

On-site

As a Customer Service Representative, your role will involve providing real-time chat-based support to customers, ensuring a smooth and satisfactory experience. You will be responsible for responding to inquiries promptly and professionally, providing accurate information, troubleshooting problems, and managing multiple chat conversations simultaneously. It is essential to escalate complex queries appropriately and log all interactions accurately in the CRM system. Following chat scripts and maintaining brand voice standards will be crucial to meet performance targets such as Chat Response Time and Customer Satisfaction. Key Responsibilities: - Respond to customer inquiries via live chat and...

Posted 1 week ago

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Senior LivePerson Architect Eurotechsol

8.0 - 10.0 years

0 Lacs

hyderabad, telangana, india

On-site

We are hiring for Role: Senior LivePerson Architect Location: PAN INDIA(Client office lactations) Hiring Mode: Fulltime (PF is mandatory) Start Date: ASAP Job Description: Job Summary: We are seeking a highly experienced Senior LivePerson Architect at offshore to lead the design, development, and deployment of enterprise-grade chatbot solutions across multiple messaging platforms. The ideal candidate will have a proven track record of implementing end-to-end conversational experiences using LivePerson , integrating with APIs, and building scalable front-end interfaces. This role demands strong technical leadership, architectural vision, and hands-on development skills. Key Responsibilities: ...

Posted 2 months ago

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