2 Lit Jobs

Job title - Virtual Assistant Where strategy meets creativity your Internet marketing career starts here! Job Brief: We are looking for a Customer Service Virtual Assistant to provide exceptional support to our customers. The ideal candidate should possess strong communication skills, problem-solving abilities, and a customer-first mindset to ensure a smooth and positive experience for clients. Example: We are a US-based MNC looking to hire Virtual Assistant with experience 2 to 5 yrs Job details: Example: Experience : 2-5 years Education : Any Graduate Work timings : 12 Noon to 9:00PM ( flexible with night shifts ) Work location : Pan India 5 days working Required Skills - Key Responsibilities Customer Support & Communication: Respond to customer inquiries via phone or email in a timely and professional manner. Provide accurate information about products, services, and company policies. Maintain a friendly, helpful, and customer-focused tone in all interactions. Issue Resolution & Troubleshooting: Address and resolve customer complaints and concerns efficiently. Escalate complex issues to the appropriate team when necessary. Follow up with customers to ensure their concerns are fully resolved. Order & Account Management: Process orders, returns, refunds, and exchanges in accordance with company policies. Track shipments and provide customers with real-time updates. Assist customers with account setup, modifications, and troubleshooting. CRM & Data Entry: Maintain and update customer records in CRM systems such as Zendesk, HubSpot, or Salesforce. Log customer interactions and support tickets for seamless follow-ups. Follow-ups & Customer Retention: Send follow-up emails or messages to enhance customer satisfaction. Gather customer feedback and report key pain points to improve service quality. Offer proactive solutions to enhance the customer experience and retention. Administrative Support: Prepare customer service reports and performance summaries. Mandatory Skills Minimum of 3 years of experience in Customer Service - Voice Process, with a strong ability to handle inquiries, resolve issues, and ensure smooth day-to-day processes. Experience is serving international customers (Majorly US & UK) is a must. Good written and spoken English skills with a neutral accent and should be able to express well and effectively. Intermediate proficiency in MS Office, particularly Excel and PowerPoint (Knowledge of creating macros, using pivot tables, and creating PowerPoint presentations in MS Office). Solid understanding of popular social media platforms like LinkedIn, Facebook, and Instagram, with the ability to post content, engage with users, and assist in basic platform management. Good To Have Skills Conduct online research to gather accurate information and valuable insights on various topics, ensuring relevance and reliability. Candidates having US or UK accents will be preferred. Knowledge about commonly used CRMs such as Monday.com, Salesforce, HubSpot, or Zendesk, with the ability to navigate and perform basic tasks efficiently. Knowledge in basic graphic design tools like Canva or similar tools. Basic Knowledge of AI Tools such as ChatGPT, Gemini, or similar tools. Work Schedule Shift timings and weekly offs will be based on client requirements and business needs. Candidates should be flexible to work in any shift, including morning, afternoon, evening, or night, as per business requirements. if interested please forward your updated resumes at:purbashabose@virtualemployee.com

Job title SEO Expert for Kolkata Where strategy meets creativity your Internet marketing career starts here! Job Brief: We are looking for a senior SEO expert to manage all search engine optimization and marketing activities. Example: We are a US-based MNC looking to hire Digital Marketers with experience 4 to 6 yrs for our Digital Marketing services. Job details: Example: Experience : 3-7 years Education : Any Graduate Work timings : 12 Noon to 9:00PM ( flexible with night shifts ) Work location : Kolkata 5.5 days working ( 2 Saturdays off ) Required Skil You will be responsible for managing all SEO activities, such as content strategy, link building, and keyword strategy, to increase rankings on all major search networks for our clients. Work Timings: 1pm to 10pm Should know Google Analytics, Google Tag Manager, and Google Search Console Should be proficient in working in various CRMs like Wordpress, Wix, Shopify, etc. Knowledge of Amazon marketplace and ASO is an added benefit Roles and responsibilities include: Schema Markup Neighbourhood Pages POI Pages Location Pages GMB and Google Business Profiles and posts. Changing URLs With 301 Redirects Creating and Configuring robots.txt File Checking the Title and Meta Description of Pages Statistical Reports on Server Uptime Creating a Favicon or Favorites Icon Hiding Banned Indexed Links With Ajax Compiling All the Codes of JS and CSS Files in a Single File Checking the Site HTML Elements Checking the Pages in Different Browsers 301 Redirect Configuration Switching From HTTP To HTTPS Building The Site Map Opening External Links on a New Page Complete indexing of the project Helping search engine robots to understand the structure of the site fully Facilitating users access to what they need Helping search engine algorithms to rank site pages Creating Friendly URLs for Site Pages Amazon Marketplace App Store Optimization Checking Website Performance in the Face of Error 404 Checking Server Response for All Web Pages Checking the Pages Loading Time The Uniqueness of the H1 Tag for All Web Pages Making Sure That h1 to h6 Tags Are Not Used as Site Design Elements if interested please forward your updated resumes at:purbashabose@virtualemployee.com