80 Linux Support Jobs - Page 4

Roles and Responsibilities: Technical Support Engineer We are seeking a Technical Support Engineer who can provide exceptional technical assistance to our clients and build lasting professional relationships. The ideal candidate will actively contribute to customer satisfaction by ensuring smooth onboarding, resolving technical issues, and enhancing client engagement. The role focuses on delivering solutions to client challenges, promoting our products' value, and collaborating with internal teams to ensure timely resolution of customer concerns. Responsibilities: Provide technical support to clients by diagnosing and resolving issues promptly. Assist clients in setting up and navigating software or systems. Collaborate with clients to understand their needs and ensure a positive experience. Promote the value of products and services by delivering exceptional support. Document customer interactions and maintain detailed records of technical issues. Escalate unresolved problems to higher-level support or development teams. Assist in creating user guides, FAQs, and training materials to enhance customer onboarding and experience. Conduct training sessions for clients to maximize product adoption and usability. Proactively identify and suggest improvements to systems, processes, or services. Monitor and report on client feedback to improve support strategies and product development. Desired Candidate Profile: Bachelors degree in Computer Science, IT, or a related technical field. Proven work experience as a Technical Support Engineer, Customer Success Manager, or a similar technical role. Strong problem-solving skills and technical expertise relevant to the product or service. Exceptional interpersonal and communication skills to foster positive client relationships. Experience in developing and delivering training or educational materials. Ability to work independently and manage multiple clients or tasks simultaneously. Strong organizational skills and attention to detail. A customer-focused mindset with a proactive approach to resolving issues. Experience with troubleshooting software, networking, or systems issues is highly desirable.

Why this job matters The Software Engineering Professional supports the execution of the software engineering strategy and roadmap that supports BT's commercial strategy through cross functional project and technical delivery and the participation of a team that pursues innovation as well as engineering excellence. What youll be doing We are seeking a skilled Assurance Designer with expertise in the Telecommunications industry to join our dynamic team. The ideal candidate will have hands-on experience in designing assurance solutions, such as service monitoring, fault management, performance optimization, and automation, aligned with TM Forum (TMF) standards and a working knowledge of Open Digital Architecture (ODA). This role involves collaborating with cross-functional teams to deliver robust, scalable, and efficient telecom assurance solutions with a strong emphasis on automation. The major roles & responsibilities include: Design telecom assurance solutions, including fault management, performance monitoring, service quality management, and automated workflows, ensuring alignment with TMF frameworks (e.g., eTOM, SID, TAM) and ODA principles. Create detailed design documentation, including architecture diagrams, process flows, and technical specifications for assurance and automation systems. Collaborate with product managers, architects, and developers to translate assurance and automation-related business requirements into technical designs. Support the implementation of digital transformation initiatives by leveraging ODA components and microservices-based architectures for assurance and automation processes. Design automation solutions to enhance proactive monitoring, incident resolution, and operational efficiency using tools like Entuity, NetBrain, TSNA, AI/ML, SNOW or scripting. Ensure designs adhere to industry standards, scalability, and performance requirements, with a focus on service assurance and automation. Participate in solution reviews, providing insights on TMF, ODA, and automation best practices for assurance workflows. Stay updated on telecom industry trends, TMF standards, ODA advancements, and automation technologies to drive continuous improvement in assurance solutions. Added advantage if the candidate is familiar with the ISO standards relevant to the IT industry include ISO/IEC 27001 for information security management, ISO/IEC 20000-1 for IT service management, and ISO 9001 for quality management Relevant Design Expertise: Strong understanding of TOGAF, ODA principles, TMF Standards, System Integrations using REST API framework and End User Experience. Documenting Business and Technical Requirements and Designs in coordination with Stake Holders. Linux Expertise: Strong understanding of Linux architecture, experience in managing, optimizing, and troubleshooting Linux environments. Networking: Fundamental knowledge of networking, including SSH, SNMP protocols, network troubleshooting, and log analysis. OSS and NMS: Understanding of Operation Support Systems (OSS) and Network Management Systems (NMS). IT Service Management: Knowledge of asset, incident, change, and problem management. Automation and DevOps: Design Solution using automation like Ansible, Jenkins, Bash, Python, or Perl. Monitoring: Knowledge about tools like Entuity, Dynatrace, Nagios, and ELK stack for monitoring and ensuring system reliability. Network Performance metrics like QoS, Latency and Jitter. IPSLA, NBAR, NetFlow Containerization: Knowledge about containerization and orchestration using Docker and Kubernetes. Communication: Strong experience in communicating complex details to technical and non-technical audiences. Candidate need to have a good understanding on the following concepts Basic Linux knowledge & experience Networking fundamental knowledge SSH, SNMP protocol knowledge Network Troubleshooting Log Analysis Configuration Management of Network devices Network Compliance Operation Support systems (OSS) and Network Management Systems (NMS) IT Service Management - Asset, Incident, Change and Problem Management

Windows & Linux OS Computer Components & Peripherals Networking (LAN/WAN/Wi-Fi) Software Installation Troubleshooting (Hardware/Software/Network) Flexible for 24/7 Shifts English (US Accent & Writing) Send resume: mohanrajk@desicrew.in Required Candidate profile Customer Service & Interpersonal Skills Interested to work in all locations Strong communication required

Job Title : Infrastructure Support Engineer Experience : 8 to 12 Years Location : Hyderabad/ Bangalore Type : Contract Shift : 1PM to 11 PM Overview We are seeking a seasoned Infrastructure Support Engineer with 8 to 12 years of hands-on experience in Linux/Unix systems, middleware administration, messaging platforms, API integration, and Azure cloud infrastructure. This role requires deep technical expertise, strong troubleshooting skills, and a proactive approach to automation and system optimization. Key Responsibilities Provide advanced support and maintenance for Linux/Unix systems (Red Hat Enterprise Linux, AIX). Administer and troubleshoot middleware platforms including IBM MQ and IBM WebSphere Enterprise Edition . Design and manage Kafka and MSG Router -based messaging solutions. Develop, support, and troubleshoot SOAP and REST APIs . Oversee Azure cloud infrastructure , including resource provisioning, monitoring, and performance tuning. Build and manage Azure DevOps CI/CD pipelines for automated deployments and infrastructure as code. Develop and maintain Perl scripts to automate routine operational tasks. Collaborate with cross-functional teams to ensure system reliability, availability, and security. Participate in incident management , performing root cause analysis and implementing fixes. Maintain thorough documentation of infrastructure configurations and operational procedures. Stay current on emerging technologies and contribute ideas for continuous infrastructure improvement. Support 24/7 infrastructure by working in rotational shifts or US hours when required. Must-Have Skills 812 years of Linux/Unix (RHEL, AIX) system administration experience. Hands-on experience with IBM MQ and IBM WebSphere EE . Strong expertise in Kafka and MSG Router . Proficient in SOAP and REST API development and troubleshooting. Proven experience in Azure administration and resource management . Skilled in Azure DevOps pipelines and automation practices. Advanced Perl scripting for operational automation. Excellent troubleshooting and analytical skills in complex enterprise environments. Demonstrated experience supporting enterprise-grade infrastructure . Good-to-Have Skills Basic SQL knowledge for database interaction. Certifications in Linux, IBM Middleware, or Azure. Familiarity with ITIL processes and best practices. Experience in large-scale enterprise environments. Strong verbal and written communication skills . Qualifications Bachelors or Masters degree in Computer Science , Information Technology , or a related field.

Primarily responsible for the maintenance and upkeep of the DO EDMS Servers Support case/s logged for the DO/DR, to coordinate with CMS, L1/L2, SDM, PM, HPE Partner team & to ensure resolved within 24hrs / 48hrs Turnaround Time (TAT). Responsible for the batch DVD uploading activities same day of receipt from the Scanning partner. Follow escalation process - DR Admin / DO Coordinator / PM. System Monitoring Server/Storage/Tape Library Health check. Verifying Network, VM, Resource Utilization, Space utilization, Services and clusters on Servers. Monitor Synchronization Record Count. Get it resolved in case of any errors and synch count increased. Monitor various dashboards on Tech Portal, discuss with DR Admin if anything abnormal noticed/ log a ticket if unable to provide solution locally. Certification : Red Hat Certified