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3.0 - 8.0 years
5 - 10 Lacs
Chennai
Work from Office
Position Purpose Support for the technical IAM Infrastructure (Sailpoint): is a position to maintain and monitor the infrastructure, ensure that the applications are up and running and manage incidents and requests. Responsibilities Direct Responsibilities Infrastructure Maintenance Ensure the IAM infrastructure (SailPoint/ ETAC/ LDAP IDM) is available and functional with a daily Monitoring check Check and remediation: exploration errors, Authorization, Servers integration Provisioning check and remediation on servers to meet KPI expectations Infrastructure/ Application availability & monitoring Incident Management: First user contact: Support users in the resolution of incidents (ServiceNow/Email) Incident analysis and resolution Entry point for Expert escalation Contribution to continuous production optimization (curative and preventive) Service Requests management: Support people of end user queries (ServiceNow/Email) Strong hands-on experience on Web and Application servers Provide technical leadership and Propose improvements related to the support activity (job performance, service request, production incidents) Good knowledge on Incident/Change/Problem management process (ServiceNow). Have good knowledge on setting up monitoring of servers through Dynatrace tools Contributing Responsibilities Contribute to the knowledge transfer with Paris OPS teams Contribute to the definition of procedures and processes necessary for the team Help build team spirit and integrate into BNP Paribas culture Contribute to the regular activity reporting and KPI calculation Contribute to continuous improvement actions Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope Technical & Behavioral Competencies Knowledge of ITIL General IT infrastructure knowledge Strong infrastructure skills Cloud & OPEN (OS Linux RHEL, Windows Server, Middleware, etc.) Particular knowledge and experience with IAM tool: SAILPOINT/ Cyberark - Entreprise Password vault Good written and spoken English French speaking will be appreciated Measure and identify areas for improving Quality and overall Delivery Able to communicate efficiently Good Team Player Specific Qualifications (if required) Strong infrastructure skills Cloud & OPEN (OS Linux RHEL, Windows Server, Middleware, etc.) SailPoint expertise. LDAP IDM knowledge nice to have Strong interest in Incident Management with analytical and investigative skills Skills Referential Behavioural Skills : (Please select up to 4 skills) Adaptability Ability to collaborate / Teamwork Client focused Attention to detail / rigor Transversal Skills: (Please select up to 5 skills) Analytical Ability Ability to understand, explain and support change Ability to manage a project Ability to develop and adapt a process Ability to develop others & improve their skills Education Level: Master Degree or equivalent Experience Level At least 3 years Other/Specific Qualifications (if required)
Posted 4 days ago
0.0 years
0 Lacs
Hyderabad / Secunderabad, Telangana, Telangana, India
On-site
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Consultant - Oracle Progres DBA With a startup spirit and 100,000+ curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it. Now, we&rsquore calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us. Responsibilities o Thorough knowledge of Database binaries installation, configurations, troubleshooting, performance tuning skills required. o Experience implementing and managing Clustering, High Availability systems and Disaster recovery systems. o Strong experience on Oracle versions 11g, 12c and 19c along with Linux, RHEL and OUL. o Strong experience on Postgres 9x, 10x, 11x, 12x, 13x and 14x versions o Ability to diagnose problems and triage/resolve issues across various tiers (application, network, database, server, or storage tiers). o Must have strong experience with shell scripting and Python as optional o Ability to implement automation to reduce manual administrative tasks through use of jobs or other technologies. o Experience in database upgrade/migrate, patching, backup recovery of large databases. o Plan and implement major upgrades, ensuring system integrity and monitoring o Extensive hands-on experience in Database migrations from lower to higher versions in o Database Backup & Recovery, replication in bi-direction. o Own database maintenance plans, including rebuilding/reorganizing indexes, integrity checks, and others o Experience with Enterprise environment change control procedure. o Work with developers to improve database performance, slow running queries / processing o Ensure high levels of performance, availability, sustainability and security o Environments Setup High Availability as part Disaster Recovery Strategy for the Databases o Implement and maintain database security o Analyze, solve, and prepare RCA for production outages. o Debug and troubleshoot database system failures and provide solutions quickly. o Participate in planning efforts with stakeholders and IT groups. o Analyze business process application requirements to produce formal analysis and design documents with minimal supervision. o Provide cost/time estimates, capacity planning of database environments. o Institute process for continuous improvement, perform other related duties as assigned. o Assist on critical production issues, identify root cause and provide mitigation plan. o Manage relationship with customers to understand customer and project needs and priorities o Work with various product/application teams across the company o Understand the product architecture and prepare Service Improvement for efficiency. Qualifications we seek in you! Minimum Qualifications / Skills Bachelor&rsquos degree required. Experience on multiple database technologies primarily Oracle and Postgres. Experience in implementing and managing database clustering and HA/DR systems. Ability to develop SQL and PL/SQL scripts and Strong Automation mindset/experience. Preferred Qualifications/ Skills Strong communicator - English in spoken and written form Should be flexible and open to work in 24x7 environment in any shifts, willing to work on holidays, over weekends as per the demand from Project. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.
Posted 5 days ago
7.0 - 9.0 years
12 - 19 Lacs
Bengaluru
Work from Office
Key Responsibilities: This is a key-requirement from an L3 engineer. A solid foundation in Computer Science principles in terms of filesystems, processes, network stack, protocols, etc. is necessary for a candidate to be able to perform as per expectations at senior position. Manage Microsoft Servers like Hyper V, Active Directory, DHCP, DNS, SQL etc Candidate is expected to know about all these servers or technologies before-hand along with quick learning ability is expected. Troubleshoot problems with deployed servers or perform new deployments from scratch. Both troubleshooting and bootstrapping require proper understanding of inter-dependencies between various services. Ability to understand client requirements, suggest possible issues with current setup, present new architectures, migrate from existing setup to new setup with minimum downtime and no loss of data is critical. Teamwork and leadership skills are required to work with team of L1/L2 engineers to prepare them for L3 support activities in future. The task may require travel to different cities for days to a weeks duration to setup infrastructure, participate in meetings and discussions, etc. Later on, ability to support entire infrastructure remotely over VPN, SSH with just shell-commands without relying on GUI or direct access is necessary. Since root access and passwords or keys or various clients would be with L3 engineer. He/She is expected to keep confidential data securely and not disclose any private information to outsiders. Maintain documented (e.g. Disaster Recovery) procedures for OS Infrastructure. Collaborates and contributes with team members, software vendors, and other technical staff to develop, design, implement, and continuously improve systems. Ability to automate tasks with programming (Shell scripting) or configuration management tools (Ansilbe, puppet), etc. is preferred. Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues. Incident Management: Resolve single and cross technology incidents independently. Lead the team members to resolve complex or cross technology incidents. Escalation Management: Identify, manage, and lead technical escalations. Participate in formal Escalation when required to support escalation especially during crisis. Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area. Perform Trend and Root cause analysis. Change Management/Implementation: Independently prepare, review, implement, rollback and test plan for change records. Perform risk and impact analysis for changes, May lead or participate in a Change Advisory Board. Patch and Security Management: Apply patch and security changes per policy. Proactively monitor the environment for patch compliance. Analyze patches for compatibility with each customer or internal infrastructure environment. Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate. Quality: May provide feedback/influence change in internal and/or vendor-provided products/service offerings. Technical Skills: Expert Knowledge of Microsoft Windows 2008/2012/2016 Administration: Install, Configure manage. Expert knowledge on Virtualization: VMWare, Microsoft System Center HyperV Administration Expert Knowledge on Microsoft troubleshooting skills and tools. Including OS Hardening and Vulnerability assessment. Knowledge of TCP/IP, DHCP, DNS and Troubleshooting. Knowledge on TCP/IP, DNS, DHCP, Power shell scripting Knowledge of AD group policies. Working knowledge of Linux systems Cloud - Azure and AWS. Understand the Backup technologies Anti-virus, Compliance Patch management, Storage Understand the Storage technologies Should have worked on supporting an enterprise class Data Center. Hands on experience with physical server installation Familiarity with development, tools, languages, process, methods and troubleshooting of Microsoft Azure based solutions. Familiarity with MS SQL, MySQL would have added advantage ITIL Process knowledge (Problem, Incident, Change Management) Exceptional communication skills Core experience on Windows Performance Ability to troubleshoot Windows Performance related Incidents across all Version of Windows OS Excellent knowledge on Windows components (Bios, Registrys, CPU, Memory, DNS, DHCP etc). Excellent knowledge in troubleshooting Windows Production Server Performance issues (Sever Crash, No Boot, Memory leaks, Sluggish Server, Unresponsive Servers) Good knowledge on User Mode & Kernel Mode in Windows Environment Excellent knowledge of Registry keys in Windows Environment Ability to troubleshoot No boot issues in production Environment. Excellent knowledge in Analyzing & Configuring Memory Dumps Good knowledge on Windows Operating System Architecture Should be good in troubleshooting Windows issues via CMD. Good knowledge on Sys Internal Tools from troubleshooting standpoint VMware(ESXi, vCenter, vSAN) VMware availability technologies Site Recovery Manager, vMSC MS Windows Server Hyper-V Linux RHEL, SLES, CentOS, etc. Good knowledge on troubleshooting Windows Performance issues on Azure & AWS Platform Good Knowledge on identifying Hidden Process which cause Memory leaks using various tools. Required: Perform Troubleshooting on Windows Performance issues. Troubleshoot Complex issues which may occur on Premise or Virtual Servers Machines (Azure VMware). Perform multi-tasking and handle High Volume and Complex cases. Do research on complex cases utilizing internal documents and knowledge base and apply fix for customers. Proven experience in designing and implementing solutions on Microsoft Azure. Strong knowledge of Azure services, including IaaS, PaaS, and SaaS offerings. Familiarity with Azure security and compliance features. Proficiency in scripting languages (PowerShell, Python) for automation. Experience with source control systems and CI/CD pipelines. Azure certifications, such as Microsoft Certified: Azure Administrator Associate or Microsoft Certified: Azure Solutions Architect Expert, are a plus. Business Skills: i. Demonstrate strong written and verbal communication skills ii. Demonstrate business judgment, decision making skills, negotiating skills, time-resource management, complex problem solving, in-depth product knowledge, creativity, teamwork, knowledge of quality processes, political astuteness and sensitivity in dealing with diverse cultures and ability to learn quickly. iii. Experience in interacting/Supporting Level 1 Support teams and customers iv. Must be a team player and show ability and willingness to motivate and support other engineers Mandatory Key Skills No Boot,Memory,DNS,CPU,Troubleshooting,Microsoft troubleshooting*,DHCP,Sever Crash,Microsoft System Center*,VMWare*,Power shell scripting,OS Hardening*,TCP/IP,HyperV Administration*,Memory leaks
Posted 3 weeks ago
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