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5.0 - 7.0 years

0 Lacs

Bengaluru, Karnataka, India

Remote

Vectra is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises. The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai. Why Vectra AI Vectra AI is the leading innovator in real-time detection of in-progress cyber attacks. The Vectra Cognito platform continuously monitors customer environments to automatically detect any phase of an on-going cyber attack. Vectra AI won the Best of Black Hat Award for "Most Innovative Emerging Company" and the SC Award "Best Customer Service". Our culture is centered around three core values customer first, no drama teamwork and acting with integrity. At Vectra, we love to solve hard problems and embrace people who relish that. We also love people who are passionate, irreverent and focus on delivering results. You are expected to be different from the norm, to excel in your field and be willing to share your experiences and creativity with the global organization. You are expected to challenge the status quo. If you care about building great customer experiences, like to stretch, do not take no for an answer and are great to work with, this is your home. Joining the organization at this time will allow you to develop the dynamics which will shape the global support organization. Joining now offers future career opportunities in a fast moving environment. Position Overview For this role you should be a leading Technical Support Engineer, experienced in technical support of complex technologies in challenging global environments. As part of the Support team you will be responsible for ensuring that the customer experience remains positive throughout the lifecycle of their support interactions. You are likely to already be an expert in your field, the individual your colleagues come to for assistance and the individual that customers ask for when they&aposre in difficult situations. Specific responsibilities will include: Working a customer-facing third-tier support queue. Deep diagnosis of customer issues, including lab reproduction and source-code analysis. Quantifying customer impact and prioritizing solutions both within and external to the Support team. Engaging with both customers and the Sales organization through email, telephone and remote management sessions (e.g. WebEx, Zoom, GotoMeeting). Engaging with Engineering teams to provide prompt and high-quality workarounds and solutions. Identifying, qualifying and documenting product, hardware, software and process improvements. Developing Support processes, tools and documentation to further grow the Support organization. Developing customer-facing content (e.g. knowledge-base, how-to guides). Limited on-call/out-of-hours support for weekends/national holidays. Collaborate with your colleagues on investigations and escalations. Being the embodiment of a team player; cross functional collaboration and communication is vital. Required Experience Strong experience supporting an international customer base. At least 5 years working in a technical support and/or escalation engineer role. Experience in diagnosis and resolution of complex customer issues. Expertise in Linux-based systems, their management, operation and application stacks. Good understanding of current security technologies and risks. Excellent understanding of TCP/IP network protocol suite including packet capture analysis. Basic understanding of SQL and non-SQL databases. Able to work as part of a geographically dispersed global Support team. Initiative to proactively identify new issues and drive their resolution. Some exposure to virtual environments. Some exposure to cloud environments and support of cloud/SaaS applications. Work shift- EMEA hours Desired Experience Scripting/programming, especially in Python and the bash shell. Design and understanding of enterprise and data-center networks. Proactively identify problem areas and be responsible for driving their resolution. Good understanding of SQL and non-SQL databases. Good understanding of virtual environments. Good understanding of cloud environments. Experience in security appliances and security software. Experience in data interchange between dissimilar systems. Vectra provides a comprehensive total rewards package that supports the financial, physical, mental and overall health of our employees and their families. Compensation includes competitive base pay, incentive plan eligibility, and participation in the employee equity plan (stock options). Specific benefits offered varies by location, but commonly include health care insurance, income protection / life insurance, access to retirement savings plans, behavioral & emotional wellness services, generous time away from work, and a comprehensive employee recognition program. Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Show more Show less

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8.0 - 10.0 years

0 Lacs

Noida, Uttar Pradesh, India

On-site

Sr DevOps Engineer (Minimum Eight years of total experience): EXL Digital is seeking a skilled DevOps Engineer dedicated to advancing operational excellence through automation and optimized engineering processes. In this role, you will ensure the seamless integration of development and operational processes, enabling highly available, scalable, and secure systems. Collaborating with application development teams, you will help define infrastructure requirements and foster efficient, reliable software lifecycle management. Your expertise in cloud platforms, automation, and infrastructure management will be pivotal in achieving our objectives. As Senior DevOps Engineer, you will . Design and build engineering platforms and tools to streamline application development, deployment, and operations. . Develop automation for routine development and operational tasks to enhance productivity and reduce manual intervention. . Monitor system performance and availability, proactively addressing any issues. . Work closely with software and data engineering teams to implement operationally sustainable solutions to engineering challenges. . Other duties as assigned. Qualifications . Over 8 years of professional experience in engineering roles. . Extensive hands-on experience with AWS services, including Lambda, EC2, EKS, S3, CloudFront, RDS. . Proficient in automation and infrastructure management using Terraform. . Experience in operational roles (e.g., Cloud Operations, Site Reliability, DevOps). . Proficiency in GitOps-based deployments, CI/CD pipelines (e.g., GitHub, Jenkins, BitBucket Pipeline, etc) . Skilled in logging and observability technologies . Expertise in public cloud environments (AWS). . Solid background in maintaining and troubleshooting Linux-based systems. . Strong analytical and problem-solving skills, with excellent communication and collaboration abilities. . Strong communication, consultation, analytical and leadership skills . Experience working in Agile methodologies (SCRUM) environment and familiar with iterative development cycles . Ability to work with various stakeholders across various geographies . Excellent Team player as well as an Individual Contributor if required . Master's or bachelor's degree, preferably from an Engineering Background

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5.0 - 8.0 years

25 - 30 Lacs

Chennai

Work from Office

We’re hiring Senior Full Stack Developers with 5+ years of experience in JavaScript (React, Node.js, NestJS, TypeScript) to build scalable web apps. Strong SQL, API, and Linux knowledge required. Required Candidate profile Experienced Full Stack Developer with strong skills in React, Node.js, NestJS, TypeScript, and SQL Server. Proven ability to develop scalable apps and troubleshoot complex technical issues.

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8.0 - 12.0 years

9 - 17 Lacs

Pune

Work from Office

Role & responsibilities Job Summary: We are seeking a highly experienced Senior Kubernetes & Infrastructure Engineer to join our team in Pune. The ideal candidate will bring deep technical expertise in Kubernetes, cloud infrastructure, automation, and CI/CD practices. This is a hybrid role requiring 3 days of in-office presence per week. Key Responsibilities: Architect, design, and manage scalable Kubernetes infrastructure across cloud and on-premise environments. Develop and manage CI/CD pipelines for OS image builds compatible with both bare-metal and VM environments using a unified codebase. Independently create and manage hypervisor templates. Automate Kubernetes cluster provisioning across various hypervisors and cloud platforms. Implement and maintain infrastructure-as-code using tools like Terraform, Terragrunt, and Ansible. Apply GitOps methodologies for configuration management and deployment workflows. Work with virtualization technologies and cloud platforms such as VMware vSphere and Microsoft Azure. Utilize tools like SUSE Rancher, AKS, SUSE Longhorn, and Packer for image creation and infrastructure automation Required Skills & Qualifications: 8+ years of experience in IT infrastructure and Kubernetes orchestration. Strong hands-on expertise with Linux-based systems (Ubuntu/SUSE). Experience with container runtimes and automation frameworks. Proficiency in CI/CD tools and practices, especially for OS image builds. Solid experience with IaC tools Terraform, Terragrunt, Ansible. Hands-on with GitOps workflows. Experience with SUSE Rancher, AKS, SUSE Longhorn. Familiarity with VMware vSphere and Microsoft Azure environments. Strong scripting and troubleshooting skills. Preferred candidate profile Nice to Have: Certification in Kubernetes (CKA/CKAD) or relevant cloud certifications. Experience in building and maintaining infrastructure in regulated environments (e.g., finance, healthcare). Other Information: Type: Full-Time, Contract/Perm (as per business need) Location Preference: Pune-based candidates only Mode of Work: Hybrid (3 days in-office) Start Date: Immediate joiners preferred

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