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3.0 - 7.0 years
4 - 8 Lacs
Hyderabad
Work from Office
Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.
Posted 1 month ago
5.0 - 8.0 years
3 - 6 Lacs
Hyderabad
Work from Office
Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.
Posted 1 month ago
5.0 - 8.0 years
2 - 6 Lacs
Hyderabad
Work from Office
Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.
Posted 1 month ago
3.0 - 5.0 years
4 - 8 Lacs
Hyderabad
Work from Office
Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.
Posted 1 month ago
3.0 - 5.0 years
5 - 7 Lacs
Bengaluru
Work from Office
B2 - 4.5 - 7 yrs PAN India CBR - 110K Ansible (AAP) tower Design, Build, Upgrades, Administration, Maintenance and Production Support Ansible Certification Preferred. Primary Skills - Linux, Python, Ansible, DevOps tooling, Terraform, Puppet Strong Linux administration skills. Certification preferred. Proficient in Shell Scripting, Python, Ansible Automation. Experience in monitoring tools (Grafana, Prometheus etc) Experience using REST API's to integrate 3rd party tools and provide seamless end to end automation. Develop and maintain ansible playbooks for configuration management and automation. Implement and manage CI/CD pipelines to automate the building, scanning , testing and deployment of applications ensuring rapid and reliable delivery of software releases in adherence to DevSecOps Principles. Manage source code repositories and version control using Github including branch management and code reviews and merge strategies.Experience in using Jenkins, Git, Shell scripts, python and Ansible for automation and build tasks Robust understanding of security technologies (ssl/tls, authentication and authorisation frameworks, directory services, violations and policies, ACLs ) Experience with RBDMS (PostgreSQL, MariaDB, MySQL, Oracle or similar) and NoSQL databases (HBase, MongoDB, CassandraDB, Redis) Familiar with Test automation tools JUnit, Selenium, Cucumber Good Technical Design, Problem Solving and debugging skills Agile proficient and knowledgeable/experience in other agile methodologies. Ideally certified. Additional Skills Knowledge of Hadoop, Airflow, Kafka, Data Flow technologies is added advantage. Contribution to Apache open source, Public GitHub repository with sizeable, big data operations and application code base Analytical approach to problem resolution. Enthusiastic about Big Data technologies, needs to be a proactive learner. 2. Design and execute software developing and reporting Ensure the environment is ready for the execution process designing, test plans, developing test cases/scenarios/usage cases and executing these cases Development of technical specifications and plans and resolution of complex technical design issues Participate and conduct design activities with the development team relating to testing of the automation processes for both functional and non-functional requirements Implement, track, and report key metrics to assure full coverage of functional and non-functional requirements through automation Eliminates errors by owning the testing and validations of codes Track problems, resolutions, and bug fixes throughout the project and create a comprehensive database of defects and successful mitigation techniques Provide resolutions to problems by taking the initiative to use all available resources for research Design and implement automated testing tools when possible, and update tools as needed to ensure efficiency and accuracy Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Develop programs that run efficiently and adhere to WIPRO standards by using similar logic from existing applications, discussing best practices with team members, referencing text books and training manuals, documenting the code and by using accepted design patterns 3. Ensuring smooth flow of communication with customer & internal stakeholders Work with Agile delivery teams to understand product vision and product backlogs; develop robust, scalable, and high quality test automation tests for functional, regression and performance testing Assist in creating acceptance criteria for user stories and generate a test automation backlog Collaborate with Development team to create/improve continuous deployment practices by developing strategies, formalizing processes and providing tools Work closely with business Subject Matter Experts to understand requirements for automation, then designs, builds and deploys the application using automations tools Ensure long term maintainability of the system by documenting projects according to WIPRO guidelines Ensure quality of communication by being clear and effective with test personnel, users, developers, and clients to facilitate quick resolution of problems and accurate documentation of successes Provide assistance to testers and supports personnel as needed to determine system problems Ability to perform backend/database programming for key projects. Stay up-to-date on industry standards and incorporate them appropriately. Design and implement automated testing tools when possible, and update tools as needed to ensure efficiency and accuracya Mandatory Skills: : Ansible Tower Experience: 3-5 Years
Posted 1 month ago
3.0 - 5.0 years
5 - 7 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: : Linux Admin Experience: 3-5 Years
Posted 1 month ago
6.0 - 12.0 years
17 - 18 Lacs
Bengaluru
Work from Office
A Team Leader in Software Development is responsible for leading and managing a team of software developers to ensure successful project delivery 1 Planning, managing, and overseeing the software development life cycle (SDLC) for multiple projects and products 2 Leading a team of software developers, providing technical guidance, mentorship, and coaching to ensure high-quality software delivery 3 Assessing and analyzing client requirements and designing software solutions to meet those requirements 4 Managing project timelines, milestones, and deliverables to ensure timely project delivery 5 Conducting code reviews and ensuring adherence to coding standards and best practices 6 Overseeing software testing and quality assurance to ensure software quality and reliability
Posted 1 month ago
5.0 - 10.0 years
12 - 16 Lacs
Pune, India
Work from Office
Hello eager tech expert! To create a better future, you need to think outside the box. That’s why we at Siemens need innovators who aren’t afraid to push boundaries to join our diverse team of tech gurus. Got what it takesThen help us create lasting, positive impact! Siemens Financial Services IT is establishing a strategic Tech Hub in India to drive our digital transformation initiatives worldwide. This isn't just a job – it's an opportunity to build your international career while working with cutting-edge technologies that power financial operations across the globe. As our Application Support Specialist, you'll play a crucial role in ensuring the reliability and performance of mission[1] critical financial applications used by Siemens worldwide. Your expertise will directly impact our global business operations! You’ll break new ground by Showcase your SQL expertise by creating and modifying reports for business stakeholders. Transform complex technical incidents into documented solutions that improve our systems. Apply your problem-solving skills to implement bug fixes and configuration changes. Demonstrate your analytical abilities by investigating and resolving system failures. Contribute to system stability through comprehensive documentation and automated testing. Take ownership of production releases with support from experienced team members. Monitor application health and maintain infrastructure security with modern tools. Coordinate with global technology partners like Red Hat to ensure optimal performance. Be recognized as a valued team member in a collaborative, agile and diverse environment. You’re excited to build on your existing expertise, including Bachelor's or Master's degree in Computer Science, Engineering, or related field. At least 5 years of hands-on experience with Java-based three-tiered applications (JEE/Spring, JPA/MS SQL Server). Excellent English communication skills (B2 level) to navigate global interactions. Experience with cloud platforms, containerization technologies (Docker, Kubernetes) and infrastructure automation. Linux administration skills including Shell Scripting knowledge. Experience with enterprise application servers (JBoss, Sprint Boot), frontend frameworks (Angular, JSF/JSP) and RESTful APIs. Industry certifications proving your knowledge (Java, Cloud, Linux, ITIL, Agile). Financial services domain knowledge. Create a better #TomorrowWithUs! Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. This role is based in Pune. You’ll also get to visit other locations in India and beyond, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with international team and working on global topics.
Posted 1 month ago
5.0 - 8.0 years
7 - 11 Lacs
Pune
Work from Office
Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Linux Admin. Experience: 5-8 Years.
Posted 1 month ago
5.0 - 8.0 years
7 - 11 Lacs
Coimbatore
Work from Office
Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Linux Admin. Experience: 5-8 Years.
Posted 1 month ago
1.0 - 6.0 years
3 - 6 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Linux Admin.
Posted 1 month ago
5.0 - 8.0 years
7 - 11 Lacs
Pune
Work from Office
Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: IBM-AIX Admin. Experience: 5-8 Years.
Posted 1 month ago
5.0 - 8.0 years
5 - 8 Lacs
Chennai
Work from Office
Job Description Responsible for managing and optimizing SSL certificate lifecycle, DNS infrastructure, Linux and Windows server administration and automate system patching processes. This role is critical to ensuring the security, availability, and performance of our production systems Responsibilities Expert experience in administering Linux operating systems, an in-depth understanding of associated open-source monitoring, management, deployment and reporting tools and an in-depth understanding of Windows operating systems. An in-depth understanding of ISP services / protocols /network concepts (including IP, TCP, DNS, Mail, HTTP(s), routing, switching concepts, load balancers, layer 7 firewalls etc). An in-depth understanding of other vituallisation platforms (including VMware EXSi , Experience working to company security policy compliance as well as industry standard certifications such as ISO 27001. Strong scripting/automation capability such as: Bash / Shell scripting Previous extensive hands on experience in Operation and Build of Linux Networks / Platforms / Services and a good level of design experience, with a mindset of simplicity, automation, digitisation and security. A working understanding of service provider technologies relevant to the technology vertical and working knowledge of concepts in other technology verticals. (For example, IP service provider technologies and applications such as eVPN, Segment Routing, BGP, DDoS, DNS, Ipv4, Ipv6, SIP, IPSEC, GRE, L2TP tunnelling techniques, SDN and NFV). Ability to design and implement networks / platforms / services relevant to the technology vertical and working knowledge of impacts and integrations into other technology verticals. Must establish and maintain an in-depth knowledge of current and future technologies in order to contribute to the identification of advances and improvements in Networking and Platforms, with associated security elements. Experience in constructing and reviewing quotes and/or proposals and the relevant numerical skills in order to technically size network / platform / system load capacity requirements. Good level of awareness and current understanding of process, procedure and governance and required, own and team, and contributions to Change Management. Problem Solving Design and implement networks in the most cost-efficient manner through the careful selection of new equipment and the reuse of existing equipment where possible. Provide expert technical advice and guidance to (senior) engineers, in order to help them resolve problems or help complete complex deployments Effectively communicate with team, other teams, customers, 3rd party contractors, suppliers, etc. Provide a confident and proactive face to other internal departments and external agents or clients. Candidate should be flexible to work in UK shift timings.
Posted 1 month ago
5.0 - 8.0 years
7 - 11 Lacs
Coimbatore
Work from Office
The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Linux Admin. Experience: 5-8 Years.
Posted 1 month ago
3.0 - 5.0 years
5 - 7 Lacs
Pune
Work from Office
CBR- 115K Location - Pune Job Title Network Admin L2 Proposed Grade Band B2 Primary Skill (Technical Skill) Cisco IP Telephony and SIP Protocol Secondary Skill (optional) SBC (Audiocodes/Ribbon), MS Teams Voice, Solarwinds Educational Qualifications B.E. / B.Sc./Dip. Experience Level 4 6 Years Location of Posting Role & Responsibilities Experienced in IP Telephony Environment of an enterprise impacting 4000+ users Handling L2 incidents or escalated tickets from L1 team Participating in Major Changes and guide the L1 Team Run the system heath check procedures & provide inputs to L3 teams Maintains and monitor network utilization and make necessary changes whenever required in Technical Transition & Documentation skills (Onsite to Offshore) Log onto Network element, Analyze, Trouble shoot & Diagnose root cause of the Incident and provide Temporary work around, including Activation of backup Circuits etc. Contribute to KEDBs, SOPs and participate in SIPs being driven by the delivery Skills Must have Nice to Have Technical Skills (Core & Top-Up) Good understanding of IP Telephony Protocols such as SIP, H.323 Protocols Network monitoring tools like Solarwinds, Prognosis , etc Knowledge on QoS Configuration and administration Ability to understand and validate network troubles / faults in one or more of the following domains/Technologyo VoIP Switches o CISCO IPT o Session Border Controller o Solarwinds Voice SwitchingTDM, VoIP, Call processing, Trunking, Signaling, SS7 Exposure to CISCO Unified Communication Solution Implementation and administration H/W troubleshooting & Vendor coordination Solarwinds. MS teams Voice Skills Must have Nice to Have Process & Tools Remote system administration Should be able to give inputs to automation and reduction of manual efforts through Scripting/tools Understand the Incident, Change & Problem management Work along with Team for Capacity Planning Vendor Management Behavioral Skill Supporting escalated tasks/incidents Fair Written & Verbal Communication Skills Good team player Ready to work on 24*7 environment Experience of handling global customers Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Network Voice Admin.Experience3-5 Years.
Posted 1 month ago
3.0 - 5.0 years
4 - 8 Lacs
Chennai
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Linux Admin.Experience3-5 Years.
Posted 1 month ago
3.0 - 5.0 years
4 - 8 Lacs
Chennai
Work from Office
The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Linux Admin. Experience: 3-5 Years.
Posted 1 month ago
1.0 - 3.0 years
4 - 7 Lacs
Mumbai
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Linux Admin.Experience1-3 Years.
Posted 1 month ago
5.0 - 8.0 years
7 - 11 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Linux Admin
Posted 1 month ago
9.0 - 12.0 years
12 - 15 Lacs
Mumbai
Work from Office
Required experience is 9-12 years (Min 9 years exp working as linux admin is must) Provide 24/7/365 primary support of all RedHat Linux, Centos & Ubuntu servers. Proactively monitor all UNIX systems utilizing BNP Paribas standard tools. Maintain complete inventory and documentation of deployed systems. Liaise with application developers to gather requirements, design and deploy standard systems, which clearly differentiate between Production, DR, Test and Development. Identify operational and infrastructure risks within the environment and work with the application development team and Equity business to make corrections and mitigate risks. Ensure that all systems are backed up according to the business requirements and notify the data owners when there are failures. Ensure optimal resilience of deployed systems; and meet all disaster recovery requirements specified by the business. Liaise with IT Production Engineers in troubleshooting complex, cross-platform issues. Maintain top-notch technical skills and business knowledge through proactive self-learning in addition to any formal instructor-led training provided by BNP Paribas. Evaluate emerging system technologies and align their benefits with the business strategy of BNPP
Posted 1 month ago
1.0 - 5.0 years
3 - 8 Lacs
Hyderabad
Work from Office
Position: Support Team Lead / Support Executive Location: Hyderabad Employment Type: Full-time Experience Required: 3 and 5+ Years Job Summary: We are looking for a highly capable Support Team Lead with a strong background in Linux systems , SIP , and WebRTC technologies . The ideal candidate will lead a technical support team, ensuring high-quality support delivery, issue resolution, and continuous process improvement. Key Responsibilities: Lead and manage the technical support team, ensuring timely and effective issue resolution. Provide expert-level support for systems involving Linux , SIP protocols , and WebRTC technologies . Collaborate with engineering and product teams to resolve complex customer issues. Monitor support ticket queues and prioritize based on urgency and impact. Mentor team members and provide technical guidance when needed. Document troubleshooting procedures, solutions, and best practices. Drive process improvements to enhance customer satisfaction and support efficiency. Ensure service level agreements (SLAs) are met consistently. Mandatory Skills: Strong hands-on experience with Linux administration and troubleshooting In-depth knowledge of SIP (Session Initiation Protocol) Experience with WebRTC-based applications and debugging Excellent analytical, problem-solving, and communication skills Ability to manage and mentor a team Customer-focused mindset with strong organizational skills
Posted 1 month ago
3.0 - 6.0 years
4 - 9 Lacs
Coimbatore, Bengaluru
Work from Office
We are conducting a Saturday virtual drive to hire SUSE LINUX ADMINISTRATION Contract Role skilled professionals with experience in AWS, Azure, and GCP. Any experience is fine (Red Hat Linux will work). Roles & Experience Required: CL 9: 5 - 6 years | 1,00,000/month CL 10: 4 - 5 years | 40,000/month CL 11: 3 - 4 years | 30,000/month Linux troubleshooting is mandatory. Any experience in AWS or Azure, or GCP will be considered. Source Locations: Bangalore, Coimbatore Technical Skills Required: Must-Have: SUSE Linux Administration ( (Red Hat Linux will work). Installation, configuration, and administration (preferably SUSE) Networking fundamentals (HTTP, DNS, TCP/IP, OSI model) Protocols: NFS/CIFS, SFTP, Samba Deep knowledge of Linux boot process and server patching Strong understanding of Unix file systems, permissions, and monitoring Scripting skills in Bash or Perl Experience with Public Cloud (AWS, Azure, GCP) Additional Info: Minimum 34 years experience in SUSE Linux Administration Location: Bengaluru or Coimbatore 15 years of full-time education require iNTERESTED CANDIDATES CAN PLEASE REVERT WITH UPDATED RESUME TO karthika@venpastaffing.com or quick revert to 9036237987.
Posted 1 month ago
3.0 - 7.0 years
0 Lacs
noida, uttar pradesh
On-site
You will be part of the Internal IT team at GlobalLogic, where you will be responsible for various tasks related to Linux administration, configuration management, DevOps lifecycle tools, Atlassian applications support, web servers administration, application servers administration, databases administration, virtual hypervisors administration, automation in languages such as Bash/Python/PHP, source code administration, hardware maintenance, monitoring configuration, network knowledge, FTP management, DNS management, and more. Having knowledge of XenOrchestra and GCP will be a plus. Your responsibilities will include maintaining Linux services related to the development lifecycle, implementing the Application as a Service model, administering various components of the Linux infrastructure, participating in proof of concept projects, deploying new solutions, performing regular maintenance, and working with monitoring systems. GlobalLogic offers exciting projects in industries like High-Tech, communication, media, healthcare, retail, and telecom. You will have the opportunity to collaborate with a diverse team of talented individuals in an open and laidback environment. Work-life balance is prioritized with flexible schedules, work from home options, and paid time off. Professional development is encouraged through various training programs. As part of the team, you will receive competitive salaries, family medical insurance, life and accident insurance, pension schemes, health awareness programs, extended maternity leave, performance bonuses, and referral bonuses. Fun perks include sports events, cultural activities, food subsidies, corporate parties, and discounts at popular stores and restaurants. GlobalLogic is a leader in digital engineering, helping brands worldwide design and build innovative products and digital experiences. With expertise in experience design, engineering, and data, GlobalLogic accelerates clients" transition into tomorrow's digital businesses. Operating under Hitachi, Ltd., GlobalLogic contributes to driving innovation through data and technology for a sustainable society with a higher quality of life.,
Posted 1 month ago
2.0 - 6.0 years
0 Lacs
maharashtra
On-site
As an Operations Technician at Google Hardware Operations, you play a crucial role in managing the cutting-edge physical infrastructure supporting Google's search technology. Your responsibilities include installing, configuring, testing, troubleshooting, and maintaining hardware such as servers and components, as well as server software like Google's Linux cluster. Additionally, you will handle more complex tasks like configuring networks, routers, hubs, bridges, switches, and networking protocols. You may lead small project teams on larger installations and develop project contingency plans. A typical day for you involves manual movement and installation of racks, which may be physically demanding at times. However, you are excited to work with technology at the forefront of the industry. Your role as a Data Center Technician entails performing core data center operations and deployment tasks related to a specific function under direct guidance. This could include maintenance, machines, programs, networking, or media security. You will troubleshoot and identify problems following established protocols and documented activities, escalating non-standard challenges as needed. Over time, you will build knowledge of data security systems, operations, processes, and procedures while monitoring potential data security issues. The Data Center team you will be part of is responsible for designing and operating advanced electrical and HVAC systems. It is a dynamic, creative, and team-oriented group of engineers dedicated to constructing and maintaining robust data centers. In this role, your responsibilities will include contributing to efforts/projects in deploying, maintaining, and supporting current and new data center servers and network infrastructure. You will diagnose and repair faulty equipment, such as servers, networking devices, and storage equipment. Installing and managing switches, routers, and other large-scale networking equipment will also be part of your duties, where you may lead projects and sub-functional teams.,
Posted 1 month ago
15.0 - 20.0 years
1 - 5 Lacs
Coimbatore
Work from Office
About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Splunk Administration Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : a 15 years of full time education Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and utilizing your expertise in Splunk Administration and UNIX Shell Scripting. Roles & Responsibilities:- Act as the primary point of contact for clients, providing ongoing support and ensuring the smooth functioning of systems and applications.- Accurately define client issues and interpret and design resolutions based on deep product knowledge.- Utilize your expertise in Splunk Administration and UNIX Shell Scripting to troubleshoot and resolve technical issues.- Collaborate with cross-functional teams to identify and resolve complex technical issues, utilizing exceptional communication skills to keep systems running smoothly.- Stay updated with the latest advancements in technology and apply innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Must To Have Skills: Expertise in Splunk Administration.- Good To Have Skills: UNIX Shell Scripting.- Strong understanding of system and application support, with a proven track record of delivering impactful solutions.- Exceptional communication skills, with the ability to accurately define and interpret client issues.- Solid grasp of troubleshooting and problem-solving techniques.- Ability to collaborate effectively with cross-functional teams. Must have Skills :Splunk AdministrationGood to Have Skills :UNIX Shell ScriptingKey Responsibilities :a:Standardized Splunk agent deployment, configuration and maintenance across a variety of UNIX and Windows platforms b:Experience with Splunk Searching and Reporting, Knowledge Objects administration, Clustering and Forwarder Management c:Support Splunk on Unix, Linux and Windows-based platforms Technical Experience :a:At least 5 years of experience in IT with minimum 3 years in Splunk b:Skills in technical areas which support the deployment and integration of Splunk based solutions, Splunk Apps and Add-ons for monitoring and data integrations- including Infrastructure, Network, OS, DB, Middleware, Storage; Virtualization, Cloud Architectures etc, c:Good to have knowledge on Java scripting, Python, shell scripting-based development Professional Attributes :a:Excellent customer facing skills b:Experience working with a global team c:Strong analytical and problem-solving skills Educational Qualification:a:15 years of full time educationAdditional Info :a:Good verbal and written communication skill Qualification a 15 years of full time education
Posted 2 months ago
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