L1 L2 Support Engineer Aspirare Communications

1.0 - 5.0 years

2 - 6 Lacs

Bengaluru

Work from Office

Company: Aspirare Communications Pvt. Ltd. Job Overview: We are hiring skilled and proactive L1 & L2 Network Support Engineers to join our growing team. The candidates will be responsible for monitoring, troubleshooting, and resolving network-related issues in a telecom enterprise environment. The role involves working closely with enterprise clients, ensuring network uptime, and delivering high-quality technical support. Key Responsibilities: L1 Support: Monitor network links and systems to identify faults or outages. Handle and resolve customer support tickets related to broadband, leased line, and ILL issues. Perform basic troubleshooting for switches, routers, and connectivity issues. Escalate unresolved issues to L2 engineers with complete diagnostics. Maintain ticketing system logs and follow SLAs. Assist customers and coordinate with internal teams to ensure timely issue resolution. L2 Support: Take ownership of escalated network issues and perform in-depth troubleshooting. Configure, manage, and troubleshoot enterprise routers, switches, and firewalls. Work with protocols such as BGP, OSPF, STP, and VLANs. Provide RCA (Root Cause Analysis) for recurring issues and suggest long-term solutions. Coordinate with field engineers, NOC, vendors, and ISPs. Guide L1 engineers and help in their technical development. Support network expansion, migrations, and documentation. Required Skills & Qualifications: Skill/RequirementL1 EngineerL2 Engineer Experience Min 1 year in networking support Min 3 years in advanced networking Certifications CCNA preferred CCNA mandatory, CCNP preferred Network Knowledge Basics of Switching, Routing, IP Advanced BGP, OSPF, VLANs, STP Device Knowledge Basic understanding of routers/switches Hands-on with Cisco/Juniper devices Tools Familiar with ticketing/NMS tools Expertise in monitoring & config tools Communication Good customer support skills Strong troubleshooting and RCA skills

Posted 2 months ago

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