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Labware LIMS L1 Support Proventech

2.0 - 7.0 years

1 - 6 Lacs

hyderabad

Work from Office

L1 Support Job Roles and Responsibilities: 1. Incident Management: Respond promptly to incoming support requests from users via Teams phone (9 to 6:30), email, or ticketing system. Log all incidents and service requests accurately in the support tracking system. Perform initial diagnosis and troubleshooting of Labware LIMS issues. Categorize and prioritize incidents based on urgency and impact. 2. Problem Resolution: Resolve basic to moderately complex issues related to Labware LIMS software. Provide solutions or workarounds to users to minimize disruption to their workflow. Escalate unresolved or critical issues to L2 or L3 support teams, providing detailed (documentation). Following in Tic...

Posted 1 month ago

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