Role & responsibilities Position Overview This position is responsible for bridging the gap between business needs and Salesforce functionality by gathering requirements from stakeholders, analyzing them, and translating them into effective Salesforce configurations and solutions, including customization and process design, to optimize system usage and meet business objectives. They work closely with business users, developers, and other teams to ensure successful implementation and ongoing maintenance of Salesforce systems. Preferred candidate profile 15 to 20 Years of Experience Willing to Relocate to Bangalore & work Hybrid Responsibilities Functional Analysis: Conduct thorough analysis of business requirements and translate them into functional specifications for Salesforce solutions. Solution Design: Design and document Salesforce solutions, ensuring they meet business requirements and align with best practices. Stakeholder Collaboration: Work closely with stakeholders, including business users, project managers, and technical teams, to gather requirements, provide guidance, and ensure successful project delivery. Configuration Management: Manage the configuration and customization of Salesforce applications, including workflows, process builder, and Lightning components. Quality Assurance: Develop and execute test plans to ensure the quality and functionality of Salesforce solutions. User Training: Provide training and support to end-users to ensure effective utilization of Salesforce applications. Continuous Improvement: Identify opportunities for process improvements and recommend enhancements to optimize Salesforce usage. Required Knowledge, Skills, and Experience: Education: Bachelors degree in computer science, Information Technology, Business Administration, or a related field. Experience: Minimum of 15 years of experience as a Salesforce Business Architect or in a similar role (e.g. Functional Analyst). Certifications: Salesforce Administrator and Salesforce Advanced Administrator certifications are required. Additional Salesforce certifications, such as Salesforce Platform App Builder or Salesforce Service Cloud Consultant, are a plus. Technical Skills: Proficient in Salesforce configuration, customization, and administration. Strong understanding of Salesforce data model, security, and integration capabilities. Analytical Skills: Excellent analytical and problem-solving skills, with the ability to analyze complex business requirements and design effective solutions. Communication Skills: Strong verbal and written communication skills, with the ability to interact effectively with stakeholders at all levels of the organization. Project Management: Experience with project management methodologies and tools, including Agile and Scrum. Team Collaboration: Ability to work collaboratively in a team environment and manage multiple priorities in a fast-paced setting. Preferred Qualifications Experience with Salesforce Lightning Experience, including Lightning components and Lightning App Builder. Knowledge of Salesforce integration tools and techniques, such as REST, SOAP, and middleware platforms. Familiarity with data migration tools and processes, including Data Loader and Salesforce Data Import Wizard. Understanding of Salesforce AppExchange and third-party applications. Experience with Salesforce Communities and Salesforce Mobile solutions. Physical Requirements Generally, spend the workday sitting at a workstation and operating computer devices, such as, but not limited to keyboard, mouse and screen Generally, spend the workday performing repetitive motions that involve or affect the hands, head, and other parts of your body
