3 Lens Jobs

As a Software Engineer at Mastercard, you will play a crucial role in supporting applications software by utilizing your programming, analysis, design, development, and delivery skills to provide innovative software solutions. You will be involved in designing highly scalable, fault-tolerant, and performant systems in the cloud, ensuring that project implementations and technical deliveries align with solution architectural design and best practices. Your responsibilities will include collaborating with stakeholders to understand business needs, evaluating emerging technologies, providing technical guidance to project teams, and supporting services before and after they go live. You will be expected to analyze ITSM activities, maintain system health, scale systems sustainably through automation, and evolve systems for improved reliability and velocity. Your role will involve explaining technical issues and solution strategies to stakeholders, assisting with project scoping, planning, and estimation, and staying up to date with new technologies through self-study and participation in relevant events. This position requires a minimum bachelor's degree in information technology, Computer Science, or equivalent work experience, along with at least 2 years of hands-on software development experience and familiarity with software and microservices architecture. The ideal candidate should have a current understanding of best practices in application and system security, experience in data analytics, ETL, data modeling, and pattern analysis, and be willing to learn new technology stacks. Strong domain knowledge of Java 8 (or later), experience with relational and NoSQL databases, and proficiency in user interface development frameworks, particularly Angular, are desired. Excellent communication skills, a collaborative mindset, and the ability to work effectively in a global team across different time zones are essential for success in this role. At Mastercard, corporate security responsibility is paramount, and it is expected that every individual takes ownership of information security by abiding by security policies, ensuring confidentiality and integrity of accessed information, reporting any security violations or breaches, and completing mandatory security trainings. If you are a motivated software engineer who thrives in a collaborative and innovative environment, eager to tackle challenging business problems using cutting-edge technologies, and keen on contributing to the growth of a dynamic company, we invite you to be part of our team and drive our solutions to the next level.,

Customer Service Executive ( Fr Eye Wear Industry Only ) Respond to stores inquiries,Resolve stores complaints,Provide product(Eye Wear) information Knowledge about optical or eye wear ,Lens & frames Customer Service Executive(Fr Eye Wear Industry only) - Respond to stores inquiries, Resolve stores complaints,Provide product(Eye Wear) information Key Responsibilities: Respond to Store Inquiries: Promptly and professionally respond to all incoming inquiries from retail stores via phone, email, and/or chat regarding orders, products, shipments, policies, and general operational questions. Accurately log and track all inquiries in the CRM system. Resolve Store Complaints: Investigate and resolve complex store complaints and issues, including but not limited to product defects, shipping discrepancies, billing errors, and warranty claims. Collaborate with relevant internal departments (e.g., Logistics, Production, Sales, Finance) to ensure timely and satisfactory resolutions. Follow up with stores to ensure their satisfaction with the resolution provided. Provide Product (Eyewear) Information: Serve as a subject matter expert on all company eyewear products, including frames, lenses, contact lenses (if applicable), accessories, and associated technologies. Educate store staff on product features, benefits, care instructions, and fitting guidelines. Assist stores with product selection, technical specifications, and inventory inquiries. Provide updates on new product launches and discontinued items. Relationship Management: Build and maintain strong, positive relationships with store managers and staff. Act as a liaison between the company and its retail partners, ensuring clear communication and understanding. Documentation and Reporting: Maintain accurate and detailed records of all customer interactions, resolutions, and feedback. Prepare regular reports on inquiry trends, complaint types, and resolution times. Identify recurring issues and suggest improvements to processes and products. Process Improvement: Actively participate in identifying opportunities to improve customer service processes and enhance the overall store experience. Provide feedback to management on common store challenges and product-related issues.

Overview: We are seeking a technically proficient professional with a strong background in machine tools and processes used in the spectacle lens and intraocular lens (IOL) manufacturing industry. This role is crucial for providing hands-on technical support, optimizing machining processes, and ensuring high levels of customer satisfaction. Key Responsibilities: Technical Expertise: Deliver expert-level support in machining and finishing processes specific to spectacle and IOL manufacturing. Process Optimization: Collaborate with customers to enhance tool performance, surface finish, and production efficiency in ophthalmic lens manufacturing. Customer Support: Provide both on-site and remote troubleshooting and technical assistance related to cutting tools and machine tool performance. Machine Tool Application: Utilize knowledge of precision machine tools for cutting, grinding, polishing, and coating applications in lens manufacturing. Product Customization: Work closely with R&D and customers to design and develop customized cutting tools for ophthalmic lens machining. Training & Demonstrations: Conduct training sessions and live demonstrations for both customers and internal teams on best practices in lens machining. Industry Monitoring: Stay informed about the latest trends and technological advancements in optical manufacturing, CNC lens processing, and automation. Qualifications: Education: Diploma or Bachelor's degree in Mechanical Engineering, Tool Engineering, or a related field. Experience: 38 years of experience in precision machining, ophthalmic lens manufacturing, or relevant machine tool applications. Technical Competencies: Proficiency in machine tools used for spectacle and IOL production, including grinding, lathing, and polishing. Knowledge of CNC machining, diamond turning, and ultra-precision grinding. Experience with optical-grade cutting tools. Problem-Solving Abilities: Strong analytical skills to support process improvements and effective tool selection. Communication: Excellent interpersonal and communication skills for engaging with customers, suppliers, and internal teams. Mobility: Willingness to travel frequently for on-site customer support, product trials, and training programs. Preferred Requirements: Exposure to freeform lens manufacturing and advanced optical coatings . Familiarity with machines from Satisloh, OptoTech, Schneider, or Coburn . Hands-on experience with diamond turning and ultra-precision tooling in optical component manufacturing.