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One97 Communications Limited logo
Customer Support Executive Collection Complaint Management One97 Communications Limited

14.0 - 18.0 years

0 Lacs

punjab

On-site

As a Customer Support Executive in the Collection Complaint Management team, your role will involve managing and resolving Collection-related complaints, requests, and queries through various communication channels such as calls, emails, or ticketing tools. You will be responsible for handling escalation calls efficiently to ensure timely resolution with high customer satisfaction. Additionally, you will collaborate with internal teams to expedite the resolution of complex cases and maintain adherence to TAT and SLA standards. Your ability to maintain accurate documentation in CRM systems, identify recurring issues for process improvement, and communicate effectively with customers and lende...

Posted 4 days ago

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