Team Leader Quality Assurance RCM Credence Global Solutions

0.0 - 3.0 years

0 Lacs

pune, maharashtra

On-site

As a Quality Assurance professional in the Revenue Cycle Management (RCM) industry, you will be responsible for managing various day-to-day activities to ensure the efficiency and effectiveness of the quality assurance processes. Your key responsibilities will include: - Managing leave planning discussions and scheduling for upcoming months. - Adhering to quality standard documents and ensuring compliance with set guidelines. - Deploying tasks by allocating targets and assigning Customer Service Executives (CSEs) for call monitoring. - Meeting daily targets and ensuring timely feedback closures for CSEs on monitored calls. - Conducting ATA (Audit the Auditor), call calibration sessions, prov...

Posted 2 months ago

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Team Manager - Loan Origination NAF Technology India

7.0 - 11.0 years

0 Lacs

chennai, tamil nadu

On-site

As a member of the New American Funding (NAF) team, you will be part of a leading mortgage lender that offers a wide range of loan options. Established in 2003 and headquartered in Tustin, CA, United States, NAF is dedicated to providing exceptional technical and business operations support to simplify and enhance the home loan experience for homeowners and homebuyers. Your role within NAF - India will involve ensuring that all processes are carried out according to Standard Operating Procedures. You will be responsible for guiding and coaching team members to improve individual performance, contributing to continuous process enhancements, and aligning team goals with onshore requirements. M...

Posted 3 months ago

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