Team Leader Quality Assurance RCM Credence Global Solutions

0.0 - 3.0 years

0 Lacs

pune, maharashtra

On-site

As a Quality Assurance professional in the Revenue Cycle Management (RCM) industry, you will be responsible for managing various day-to-day activities to ensure the efficiency and effectiveness of the quality assurance processes. Your key responsibilities will include: - Managing leave planning discussions and scheduling for upcoming months. - Adhering to quality standard documents and ensuring compliance with set guidelines. - Deploying tasks by allocating targets and assigning Customer Service Executives (CSEs) for call monitoring. - Meeting daily targets and ensuring timely feedback closures for CSEs on monitored calls. - Conducting ATA (Audit the Auditor), call calibration sessions, providing feedback on errors, and taking corrective actions based on company policies. - Ensuring timely completion of tasks as required by clients. - Establishing strategic partnerships with stakeholders to drive continuous improvement and enhance client value. - Leading Leadership Call Listening sessions and presenting valuable insights and themes. - Generating insights from regular and exceptional call monitoring, performing Root Cause Analysis (RCA) for supported portfolios, and collaborating with Operations and Compliance Teams to develop Plans of Action (POA). - Conducting regular one-on-one sessions with team members, providing challenge, support, and appreciation, and tracking attrition through Early Warning System (EWS) monitoring. In order to qualify for this role, candidates should meet the following requirements: - Minimum 3 years of Quality Assurance experience in Revenue Cycle Management (RCM) or at least 6 months as a Quality Team Leader. - Proficiency in End-to-End RCM processes. - Excellent communication skills. - Strict adherence to company, departmental, legal, and regulatory requirements. - Strong analytical and decision-making skills to identify and address challenges confidently. - Proficiency in MS Office Tools such as Excel, Word, and PowerPoint. This position falls under the category of Quality Assurance in Revenue Cycle Management (RCM) and is a full-time role based in Pune, India.,

Posted 2 weeks ago

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Team Manager - Loan Origination NAF Technology India

7.0 - 11.0 years

0 Lacs

chennai, tamil nadu

On-site

As a member of the New American Funding (NAF) team, you will be part of a leading mortgage lender that offers a wide range of loan options. Established in 2003 and headquartered in Tustin, CA, United States, NAF is dedicated to providing exceptional technical and business operations support to simplify and enhance the home loan experience for homeowners and homebuyers. Your role within NAF - India will involve ensuring that all processes are carried out according to Standard Operating Procedures. You will be responsible for guiding and coaching team members to improve individual performance, contributing to continuous process enhancements, and aligning team goals with onshore requirements. Monitoring workflow, tracking team performance, and conducting Root Cause Analysis (RCA) to enhance quality parameters will be key aspects of your responsibilities. To excel in this position, you should have a minimum of 7 to 9 years of experience in team management, with a proven track record of leading teams of at least 15 members. Proficiency in the English language, both spoken and written, is essential. Familiarity with MS Office applications such as Word, Excel, and PowerPoint is preferred, along with strong analytical and problem-solving skills. Your role will also require a keen awareness of controls and the ability to motivate and build a high-performing team. At New American Funding, we foster a culture that values teamwork and personal growth. By joining our dynamic team, you will have the opportunity to explore cutting-edge technologies and advance your career. We are seeking a candidate who can make informed decisions independently, prioritizing the needs of borrowers and the organization alike. If you are looking to leverage your leadership skills in a fast-paced, innovative environment, consider joining NAF - India and be part of a team dedicated to simplifying and enhancing the mortgage experience for our customers.,

Posted 1 month ago

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