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1.0 - 6.0 years
1 - 4 Lacs
aizawl, dimapur
Work from Office
Account Manager Full-time Department: Emerging Business Level: Assistant Manager Company Description Bharti Airtel Limited is a leading global telecommunications company with operations in 18 countries across Asia and Africa. Headquartered in New Delhi, India. In India, the company's product offerings include 2G, 3G, 4G and now 5G wireless services, mobile commerce, fixed line services, high speed home broadband, DTH, enterprise services including national & international long-distance services to carriers. In the rest of the geographies, it offers 2G, 3G, 4G wireless services and mobile commerce. We are always looking for people who are thinkers & doers. People with passion, curiosity & conviction, people who are eager to break away from conventional roles and do 'jobs never done before'. It is the largest mobile network operator in India and the third largest in the world with over 386 million subscribers Purpose of the Job The responsibility of the role holder is to ensure sales and service in his territory to deliver Data (Internet Bandwidth, MPLS, Cloud etc.), Voice (Postpaid), Broadband and Fixed Line Business in the assigned territory. Front-end the relationship with customer from Airtel side and become the single point of contact for customer for all three lines of business. Ensure Customer Market Share (CMS) and Revenue Market Share (RMS) growth in both existing and new accounts. Key Deliverables Deliver Data, Voice and Fixed Line installation as per assigned targets New account break-in (hunting) for Data, Voice and Fixed Line. Cross-sell multi-product lines in existing and new customer Build & maintain healthy funnel for all three Lines of Business with earmarked levels of maturity Be aware of competition plans & collect insights for market intelligence Monitor competitions customer offerings and planning sales interventions for different class of clients. Role details: Build and maintain strong, long lasting client relationships Negotiate and close orders/contracts to maximize revenue Develop new business through upsell and cross-sell with existing clients Ensure timely and successful delivery of our solutions as per client needs Minimum 1+ years in B2B sales experience Any Graduate Good communication Age - Up to 33 Years Should be comfortable with Field work interested Candidates can share there Resume to a_noopur.mohe@airtel.com
Posted Date not available
1.0 - 3.0 years
3 - 5 Lacs
hyderabad
Work from Office
Job responsibility Responsible for handling transactions (Calls/emails/) in an operations of an integrated (calls/emails/complaints) contact center for Voice & Data products Responsible for handling personal KPIs/KRAs Team player, Tech Savvy Responsible for high level of customer focus Having a strong hold on telecom products of leased line and voice products Shift Working Working in shifts (24/7) Key Customer End customer, authorized signatories, clients Internal teams Necessary Preferred Skills Excellent communication skills and hold on English & Hindi Strong customer handling skills Customer centric and high focus on customer facing processes Excellent grip on high end leased line and voice products Excellent hands on experience in handling QRC at call centre for Premium Customer Base Sound Knowledge in Telecom Technology Industry preferred from Technical Call Centre / BPO / KPO / Diversity . Qualification Any Graduation / Diploma . . Overall Work Experience Minimum 1- 3 years of experience in the BPO segment handling highend telecom customers Hands on experience in voice and data products people handling and customer interaction . Behavioural Attributes Strong customer focus Good analytical skills Strong communication and interpersonal skills Inclination towards innovation Good Computer Knowledge . .
Posted Date not available
1.0 - 3.0 years
3 - 5 Lacs
hyderabad
Work from Office
Job responsibility Responsible for handling transactions (Calls/emails/) in an operations of an integrated (calls/emails/complaints) contact center for Voice & Data products Responsible for handling personal KPIs/KRAs Team player, Tech Savvy Responsible for high level of customer focus Having a strong hold on telecom products of leased line and voice products Shift Working Working in shifts (24/7) Key Customer End customer, authorized signatories, clients Internal teams Necessary Preferred Skills Excellent communication skills and hold on English & Hindi Strong customer handling skills Customer centric and high focus on customer facing processes Excellent grip on high end leased line and voice products Excellent hands on experience in handling QRC at call centre for Premium Customer Base Sound Knowledge in Telecom Technology Industry preferred from Technical Call Centre / BPO / KPO / Diversity . Qualification Any Graduation / Diploma . . Overall Work Experience Minimum 1- 3 years of experience in the BPO segment handling highend telecom customers Hands on experience in voice and data products people handling and customer interaction . Behavioural Attributes Strong customer focus Good analytical skills Strong communication and interpersonal skills Inclination towards innovation Good Computer Knowledge . .
Posted Date not available
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