Position Summary: The Learning Specialist, reporting to the Sr. Manager, Learning Programs, will provide users with assistance and guidance on using a learning management system (LMS) for online training and development. This can include troubleshooting technical issues, answering questions about the LMS features, and creating or updating training materials. These initiatives are centered around our Tax Pros learning experience and providing strong tools and processes for our Tax School Instructors. Essential Duties & Responsibilities: Major responsibilities of the position are listed below. To perform the job successfully, an individual must be able to execute each essential duty satisfactorily. Other duties, assignments and specific projects may be assigned at the discretion of management. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Partners directly with Learning Performance Solutions team members to support strategic learning initiatives (ex. Tax Pro Training, Tax Education, etc.). Providing User Support: Answering user inquiries, providing technical assistance, and resolving issues related to the LMS. Developing and delivering training materials and programs for users on how to effectively use the LMS. Troubleshooting: Identifying, diagnosing, and resolving technical problems related to the LMS. Maintaining and updating the LMS, including managing user accounts, roles, and permissions, and ensuring system security. Content Management: Creating, uploading, and organizing learning materials within the LMS. Integration: Working with other systems and ensuring seamless integration with the LMS. Reporting and Analytics: Generating reports on learner progress and course effectiveness. Other duties as assigned. Education & Experience: Technical Skills: Familiarity with the specific LMS being used, troubleshooting skills, and basic understanding of computer hardware and software. Instructional Design: Knowledge of training principles and methods. Communication Skills: Ability to communicate effectively with users, both in person and via email or phone. Problem-solving skills: Ability to identify and resolve technical issues. Interpersonal skills: Patience, empathy, and the ability to work with diverse user groups. Knowledge of Jackson Hewitt tools, processes, and systems a Plus. Ability and desire to work in a fast paced, evolving environment while managing multiple projects simultaneously. Thrives in a team-oriented environment. Strong organizational, project management, and problem-solving skills; prioritization and the ability to multi-task, including the ability to pivot to meet changed priorities and expectations. Knowledge of learning development methodology and familiarity with the utilization of adult learning techniques a plus but not required. Familiarity with various software programs including Power Point, Excel, Word, Storyline, etc What you will get if you join us: Fully work from home opportunity Competitive Salary plus Bonus Health insurance, Personal Accidental & Life Insurance Benefits Innovative culture with an open and collaborative environment Many opportunities to develop core and new skillsets and have a stake in your own success Freedom to create your best work and make a visible impact on the organization
