4 Learning Operations Jobs

What you will do This role is part of the Technology Organizational Effectiveness (OE) team which is responsible for overseeing learning and performance, talent development, communications, and organizational change management. The ideal candidate for this role will be an evangelist for learning and performance with a high emotional IQ and a thirst for completing programs that support learning and staff development. This candidate will support the implementation of key Training, Staff Development, and Learning Operations programs with the ability to complete a variety of tasks. People are at the heart of what we do, and the OE team works to enable the Digital, Technology and Innovation (DTI) function so that its people are positioned to learn, grow, and improve. The OE team drives growth and promotes continual learning across the DTI organization. The OE team uses people-focused approaches to introduce new initiatives and technical solutions to staff in DTI and across the company. With experienced change practitioners, communications professionals, learning specialists, and talent architects, the OE team works together to bring the right solutions to each project. Roles & Responsibilities: The OE Senior Associate will be critical member of the Learning Operations program which is a part Technology Learning and Performance strategy. Activities include: Deliver on Program tasks within established timelines. Customer Engagement Execution of Communications Campaign Domain Expert of Learning Operations Processes Support the maintenance of Program Analytics & Dashboards Participation in critical Learning & Performance initiatives Masters degree and 1 to 3 years of Learning, Talent Development, and Compliance experience OR Bachelors degree and 3 to 5 years of Learning, Talent Development, and Compliance experience OR Diploma and 7 to 9 years of Learning, Talent Development, and Compliance experience 3+ years of learning, performance, and talent development experience 3+ years supporting processes involving Compliance, GxP, and/or Quality Plans High emotional IQ Preferred Qualifications: Must-Have Skills: Demonstrated Program implementation skills Participate in problem solving, understand program needs, and support implementation of solutions to problems Excellent oral and presentation skills; ability to negotiate, influence and persuade Excellent with the Microsoft Office toolset, particularly Word, PowerPoint, Excel Experience in building and maintaining Power BI reports Experience developing actionable and targeted project plans Possesses a natural curiosity for delivering innovative, powerful people focused strategies (talent and learning) that drive targeted and high-impact results Experience working on agile teams Willingness to handle ambiguous and rapidly changing priorities Professionally excels at interaction with all levels of management, staff and vendors Good-to-Have Skills: Understands how to analyze output and measure factors of success Ability to create and edit modern SharePoint pages with ease Solid understanding of social media dynamics Understands how to use data and analytics to develop new and revealing insights Soft Skills: High emotional IQ Excellent people and project management skills Ability to work cross-functionally with multi-functional matrixed teams Ability to manage multiple priorities successfully and work on multiple projects simultaneously High degree of initiative and self-motivation Team-oriented, with a focus on achieving team goals

Business unit HR Shared Services/Service Delivery Reporting to Assistant Manager HR Shared Services Key stakeholders America Country HRs Direct reports Yes Duties & responsibilities Provide leadership and guidance to team members to manage Learning & Development deliverables and flow of day-to-day operations Timeliness, Accuracy & SLA to be achieved regularly Handle escalations from employees, HRs and other stakeholders Responsible for managing stakeholder expectations, including those of senior business leaders & HR Lead team in daily huddles, discuss and continuously improving on key operational metrics Quality Check on the Key/Critical Learning & Development transactions processed by team as defined in the Quality framework Demonstrate high proficiency in Cornerstone - Learning & Development processes and standard operating procedures with ability to resolve complex queries Complete participation in Operational Excellence Initiatives Monitor team performance and work on the low performing employees Accountable for setting team performance expectations, reinforcing goals, providing coaching and feedback on performance Proactively leads team to identify and implement continuous improvement initiatives to streamline information and processes, improve accuracy, and strengthen controls to achieve annual productivity goals Accountable for change management activities within the team for the seamless execution of new initiatives while keeping all stakeholders in HRSS and HR informed of changes prior to implementation Discover training needs and provide coaching. Encourage creativity within team and motivate team members Creating an inspiring team environment with an open communication culture Act as a backup for assistant manager by proactively taking the ownership as and when situation warrants Planning of resources and ensure proper and equitable work allocation Review process documentation by working closely with stakeholders Remain updated on all Client Communications and Changes in the organization and keep the team updated Discuss and devise a 30-60-90 Day action plan with direct reports and track the progress Work on the self-estimation analysis for activities/responsibilities aligned and deliver efficiencies Conflict management - Listen to team members feedback and resolve any issues or conflict Develop a strategy the team will use to reach its goal Work towards capacity building to ensure there are contingency plans in place for work Recognize high performance and reward accomplishments Effectively lead and develop a shared services team while creating a bench for succession planning Performance objectives Excellent teamwork interaction and leadership skills Highly self-motivated, organised and methodical Excellent customer service skills through use of efficient processes and tools Result oriented with the ability to manage competing priorities and multiple stakeholders Good relationship management capabilities Proactive in achieving results and seeking improvements Attention to detail and an ability to work fast paced environment and towards tight deadlines Excellent analytical and decision-making skills Ability to resolve problems and develop/implement innovative solutions to meet business requirements Key skills Demonstrated understanding of Learning & Development practices, processes & procedures Demonstrated success in identifying and resolving issues prior to escalation with strong issues management skills Excellent written and verbal communication skills Previous experience in Cornerstone. Knowledge of Workday HR would be an added advantage MS Office Suite skills (Word, Advanced Excel, PowerPoint, Outlook) Proven work experience as a team leader or supervisor In-depth knowledge of performance metrics Employee specification Bachelors/Masters degree in Human Resources or other related field 6-8 years of experience in HR Learning & Development or client services role preferred

Your new role challenging and future-oriented Key responsibilities Work with business and global learning teams to identify learning need and deliver learning programs that meet business and talent requirements Support talent management initiatives including performance management, career development, and succession planning. Delivery business critical initiatives around talent management and cultural alignment Manage end to end learning operations for virtual and in person programs Design and program manage leadership development and talent pool specific learning journeys Develop and manage learning and talent dashboards and evaluation/tracking mechanisms We dont need superheroes, just super minds. Background Required Degree in Human Resources, Education, Organizational Development, or a related field 3+ years of experience in learning and development and/or talent management Strong knowledge of adult learning principles and instructional design Strong communication, planning, and stakeholder management skills Proficiency with learning technologies and platforms (for learning operations and dashboard management)

Position Summary: The Program Manager, Customer Success will play a key role in managing and coordinating assigned learning programs while ensuring a seamless customer experience. This role involves providing administrative, technical, and system support related to training programs and assisting faculty/users in resolving IT and operational issues. The position requires close collaboration across multiple teams, including Sales, Implementation, Partnerships, Marketing, Product, Finance, and Legal, to drive customer engagement, satisfaction, and success. Key Responsibilities: Effectively manage customer training programs, ensuring smooth execution and timely delivery. Support customer onboarding and engagement by developing learner success initiatives and sharing best practices. Provide proactive support to faculty and users, troubleshooting issues, and ensuring timely resolution. Act as a liaison between internal teams and customers to address queries and enhance user experience. Maintain high service levels, ensuring adherence to customer success best practices. Conduct customer briefings and updates on issue resolution progress and learning program status. Manage and track training sessions, LMS administration, and logistical support. Communicate with participants to provide training confirmations, answer questions, and facilitate engagement. Maintain and update project trackers, ensuring accurate documentation of learning activities. Generate and analyze reports on learner participation, assessment performance, and engagement metrics. Collect and evaluate customer feedback, providing actionable insights to improve learning programs. Ensure timely and structured reporting of learning program data for internal stakeholders. Preferred candidate profile Bachelor's degree with a minimum of 5 years of experience in project management, customer success, or learning operations. Strong organizational skills to manage multiple learning engagements and timelines effectively. Proficiency in Excel and PowerPoint to create insightful reports and visual analytics. Excellent communication and interpersonal skills to drive customer engagement and satisfaction. High attention to detail, agility, and ability to manage multiple priorities. Self-motivated with the ability to work independently while ensuring high-quality deliverables. Strong problem-solving skills with a customer-first approach. Experience in Learning & Development (L&D) operations is preferred. Interested candidates can DM resume on sunita.singh@knolskape.com