Learning Operations Analyst

Skill required: Talent Development - Learning Delivery Operations
Designation: Learning Operations Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
What would you do?
Senior Scheduling Analyst holds a more advanced position within the learning and development team, often taking on greater responsibilities and leadership roles which includes overseeing the planning and coordination of large-scale training programs and events and collaborate with senior leadership to forecast training needs and allocate resources effectivelyThis role plays a crucial role in the planning, coordination, and execution of training programs within an organization. Their responsibilities typically include a mix of administrative, analytical and coordination tasks to ensure that learning and development activities run smoothly
What are we looking for?

Qualifications:Education:-Bachelor-s degree - B.A / B.Com / B.Sc / B.TechWork Experience:-LMS experience of 1.5 years.-Strong knowledge of typical scheduling methodology-Professional experience of minimum 3years and above in service environment-Personal organization to ensure work is monitored and completed in priority order and on time-Data collation / Analysis-DSM / Onshore interaction-Ability to work on own Initiative-MS Office skills:Ability to understand and make sense of large amounts of data in a complex environment, strong Excel & Word skills, working knowledge of other MS Office Suite (Outlook, PowerPoint & One Note) applications, ability to comprehend and quickly learn client data bases / menu based systems and ability to present data in a comprehensible format-Client Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique-English language proficiency:Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensibly-Good organizational, prioritisation and multi-tasking skills-Strong analytical and problem-solving skills-Multi-cultural awareness-Passion for customer service-Team player-Attention to detail-Focus on high data accuracy-Quality driven - in communications and all system transactions-Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate Roles and Responsibilities: -Oversee the planning and coordination of large-scale training programs and events.-Collaborate with senior leadership to forecast training needs and allocate resources effectively.-Coordinate with trainers, instructors, and external vendors to ensure availability and timely delivery of training sessions.-Book and manage training venues, facilities, and necessary equipment. -Manage and update the organization s LMS, including course setup, user enrollment, and tracking of training completion.-Generate and analyze reports on training activities, completion rates, and participant feedback using the LMS.-Troubleshoot and resolve any technical issues related to the LMS if needed. -Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes.-Contact vendors, external instructors, facility owners etc. to arrange and confirm class schedules.-Serve as a point of contact for training-related inquiries from employees, managers, and external partners.-Communicate training schedules, changes, and updates to relevant stakeholders promptly. -Escalate potential issues to Delivery Services Management, Capability Management and / or Scheduling Team Lead.-Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes.-Provide leadership and guidance to junior scheduling analysts and administrative staff.-Assist in maintenance of resource databases and /or scheduling tools, advising when known discrepancies are found.-Assist in Process Improvement initiatives.-Communicate LMS issues or potential enhancements to Delivery Management and Scheduling Team Lea
Qualification Any Graduation