Analyst- Learning Operations Bp Incorporate International

3.0 - 8.0 years

3 - 15 Lacs

pune, maharashtra, india

On-site

Key Responsibilities: Manage the provisioning of goods and services required to support the rollout of training sessions, identifying risks and issues while proposing mitigation solutions. Schedule trainers and faculty, coordinating with individual faculty members and vendors to ensure seamless training delivery. Select and confirm appropriate training venues based on defined criteria, balancing requirements and budget considerations. Order training materials and arrange special training requirements, including IT services, catering, and tools necessary for specific sessions. Administer training sessions and complete related tasks in the workflow tool (Salesforce), ensuring accurate and timely updates in the learning management system (Cornerstone). Record and track estimated and actual costs for goods and services contracted for sessions, ensuring timely follow-up for invoicing. Maintain absolute accuracy of session information in Salesforce and Cornerstone. Ensure session schedule changes are promptly updated in Salesforce and communicated clearly to vendors, learners, and faculty. Provide excellent customer service by managing communications with learning agencies, learners, stakeholders, vendors, and colleagues through strong case management. Collaborate with the wider team to suggest and implement process improvements and support updates to global documentation. Champion and support Learning Services and P&C Services + Solutions initiatives, staying current with P&C communications. Assist with preparations for the annual ISO 9000 accreditation by reviewing and updating process documentation and actively participating in audits. Essential Education & Experience: Graduate degree or equivalent experience. Understanding of the learning lifecycle model. Minimum 3 years of experience in learning services or HR shared services. Experience with LMS platforms such as Cornerstone OnDemand (CSOD) and Salesforce.

Posted 3 weeks ago

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