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Incident and Request Analyst Rockwell Automation

5.0 - 9.0 years

0 Lacs

pune, maharashtra

On-site

Role Overview: Rockwell Automation is seeking an IT Analyst to enhance the existing IT incident and request processes, focusing on improving customer experience, performance optimization, and cost reduction. As the IT Analyst, you will collaborate with various stakeholders to drive continual service improvement and elevate the service management experience at Rockwell, benefiting both business users and IT. Key Responsibilities: - Ensure compliance and governance across incident and request processes by defining KPIs, conducting reviews, documenting procedures, and providing training - Implement a multi-year CSI strategy aligned with a maturity model to enhance incident and request processes...

Posted 2 months ago

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