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Head of Operations HCLTech

15.0 - 19.0 years

0 Lacs

chennai, tamil nadu

On-site

As a General Manager in the Insurance Business Services (Business Process Outsourcing Division) department located in Chennai, India, you will be responsible for overseeing service delivery both onshore and offshore. Your initial focus will be on managing offshore operational resources in Chennai and Lucknow, with the goal of improving Turnaround time, Active time, and Customer Satisfaction. You will drive the increase of work offshore and implement RPA and other automation technologies to enhance operational efficiency. Collaborating with the Operations team, Customer, IT delivery Team, Development team, and Infra teams, you will work towards delivering customer innovation by introducing ne...

Posted 1 month ago

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