Associate Director - Analytics Chargeback Gurus

5.0 - 9.0 years

0 Lacs

chennai, tamil nadu

On-site

As an Associate Director MIS and Data Analytics at our organization, you will be at the forefront of our data-driven approach to empower businesses in effectively navigating the complexities of chargebacks. Your role will be instrumental in leading our MIS and data strategy efforts, including structuring data, developing advanced reporting frameworks, and implementing business intelligence solutions to facilitate data-driven decision-making and contribute to our mission of transforming the chargeback landscape. The responsibilities of this role include designing and managing scalable MIS and Data Analytics processes, overseeing reporting automation, and translating raw data into actionable insights. You will play a key role in ensuring data accuracy, optimizing performance metrics, and collaborating across departments to drive business growth through intelligent, data-driven strategies. Your expertise in analytics, dashboarding, and data storytelling will enable key stakeholders to make informed decisions and enhance operational efficiency. To excel in this role, you will need a blend of strategic thinking, technical expertise, and leadership skills, along with a strong understanding of MIS architecture, data visualization, and automation frameworks. Additionally, your ability to work collaboratively in a fast-paced environment with creative, smart, and flexible individuals will be crucial to the success of our team. Key responsibilities of the role include developing and implementing a robust MIS strategy to support business intelligence, overseeing end-to-end MIS processes, and driving the automation of real-time dashboards and reports using tools such as Power BI, Tableau, SQL, QuickSight, and others. You will also analyze large and complex datasets related to financial transactions, customer behavior, chargeback trends, and risk assessment to identify patterns and trends that enhance fraud prevention and operational efficiency. Moreover, you will be responsible for designing and maintaining advanced MIS reports, implementing reporting automation solutions, and creating customized ad-hoc reports for leadership teams. Collaborating with cross-functional teams such as Sales, Operations, Finance, and Product, you will translate data into actionable business strategies and insights for decision-making. Qualifications for this role include a Bachelor's/Master's degree in Data Science, Computer Science, Business Analytics, Mathematics, Statistics, or a related field. You should have strong expertise in SQL, Python, R, VBA, and data visualization tools, as well as experience in automation of reporting and dashboarding. Additionally, proficiency in MS Excel, PowerPoint, and Word, along with cloud-based data platforms and certifications in Six Sigma, PMP, or Lean, would be advantageous. Strong problem-solving skills, leadership abilities, and effective communication skills are essential for this role, along with the flexibility to work in UK/US time zones.,

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GES Bangalore HUB - MR Merck Group

5.0 - 9.0 years

0 Lacs

karnataka

On-site

As the ISO 9001:2015 Management Representative (MR) at our organization located in Electronic City, Bangalore, you will play a crucial role in ensuring the effective implementation, maintenance, and continuous improvement of our Quality Management System (QMS) in alignment with ISO 9001:2015 standards. Reporting to the Head of Quality & Regulatory COE and Business Process Excellence, you will collaborate closely with various departments to foster a culture of quality and drive process excellence. Your primary responsibilities will include developing, implementing, and maintaining the QMS according to ISO 9001:2015 requirements. You will oversee the establishment and effectiveness of QMS processes across the organization, lead Management Review meetings, conduct internal audits, and manage document control within the ManGo System. Additionally, you will drive continuous improvement initiatives, provide training on ISO 9001:2015 standards, monitor customer satisfaction, and coordinate external audits and certification processes. To excel in this role, you should hold a Bachelor's or Master's degree in any discipline and possess a minimum of 5-8 years of experience as a Management Representative focusing on ISO 9001:2015. An ISO 9001:2015 Lead Auditor certification is required, while Six Sigma or Lean certifications would be advantageous. Strong knowledge of ISO 9001:2015 standards, excellent communication and leadership skills, proficiency in QMS software, and the ability to collaborate effectively with cross-functional teams are essential. The ideal candidate will be detail-oriented, proactive, and self-motivated, with strong analytical and problem-solving abilities. You should demonstrate a commitment to maintaining the highest standards of quality and be capable of critical thinking to drive process enhancements and efficiencies within the organization. If you are a dedicated professional with a passion for quality management and a track record of success in QMS implementation and maintenance, we invite you to apply for this challenging and rewarding position as our ISO 9001:2015 Management Representative.,

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