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Hiring For Supervisor ( Voice Process ) NLB Services

10.0 - 16.0 years

6 - 10 Lacs

gurugram

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Hiring For Supervisor- Lead and manage large-scale voice operations (inbound/outbound) across multiple shifts and locations. Oversee day-to-day operations, ensuring SLAs, KPIs, and client expectations are consistently met or exceeded. Manage a team of Agents . Drive performance improvement initiatives , process enhancements, and quality assurance. • Handle P&L responsibilities , cost optimization, and resource planning. Partner with clients and internal stakeholders to ensure alignment on business goals and service delivery. Monitor and report on key performance metrics including AHT, FCR, CSAT, NPS, and adherence. Lead training, coaching, and career development plans for the team. Ensure co...

Posted 3 weeks ago

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