Lead Trainer - Service Desk

Ghrs Training

4 - 9 years

4 - 9 Lacs

Bengaluru Karnataka India

Posted:2 weeks ago| Platform: Foundit logo

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Skills Required

Training Service Desk operations

Work Mode

On-site

Job Type

Full Time

Job Description

Ghrs Training

Key Responsibilities:

Design, develop, and deliver engaging and effective training programs on core service desk technologies, including
Microsoft
products,
Azure
,
ServiceNow
, and
Office 365
.
Lead training sessions focused on best practices for
Service Desk
operations, incident management, and customer support.
Conduct training needs assessments and develop tailored curricula to address skill gaps and enhance team performance.
Provide coaching and mentorship to junior trainers and service desk agents to foster continuous learning and development.
Evaluate the effectiveness of training initiatives through feedback, assessments, and performance metrics, implementing continuous improvements.
Stay updated with the latest advancements in service desk tools and technologies to ensure training content remains relevant and cutting-edge.

About You:

You are a
Graduate
from any discipline.
You have a minimum of
4 years of experience in delivering trainings
on technical subjects.
You possess strong expertise in providing training on
Microsoft technologies
,
Azure
,
ServiceNow
,
Office 365
, and
Service Desk operations
.
You have excellent presentation, communication, and interpersonal skills, with the ability to simplify complex technical concepts for diverse audiences.
You are passionate about learning and development, with a proven ability to motivate and inspire trainees.

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