Job Title: Business Service manager. Key Accountabilities. Service delivery management according to contractual obligations and customer expectations. Plan, schedule, monitor and manage the design, implementation, testing, and building of Contact Center service solutions. Track progress and review project tasks to ensure deadlines are met. Assess project issues and identify solutions to meet productivity, quality and customer goals. Sign-off service implementation upon finalization against agreed specifications (requirements, security, performance). Organize handover to operations team as well as for business stakeholders. Continuous service improvement. Streamline end-to-end processes and automating systems to improve efficiency. Experience / Skills / Qualifications. Lead senior level relationships with customers and suppliers. ITIL Foundation (good to have). Project certifications as PMP, Prince (good to have). Proficiency in managing ITSM tools, preferably ServiceNow. At least 5 years proven experience as project manager and service manager. In depth and proven experience in Telecommunications environment. Agile project delivery. Experience at working in a fast moving and changing environment. Ability to provide direction and work with virtual, international teams. Self-motivated and flexible with a can do attitude. Proficient English skills .

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