699 Lead Operations Jobs - Page 9

We are looking for a skilled Process Lead with 13-15 years of experience to join our team in Vadodara. The ideal candidate will have expertise in process design and engineering, simulation, and software applications. Roles and Responsibility Design and engineer process plants using various software tools. Prepare and review simulation results using Aspen Hysys. Develop and maintain detailed process equipment and instrument datasheets. Collaborate with cross-functional teams to ensure smooth project execution. Provide technical support and guidance to junior team members. Ensure compliance with industry standards and regulations. Job Requirements Bachelor's degree in Chemical Engineering or e...

Oversee day-to-day operations of the domestic voice/non-voice process. Ensure achievement of service level agreements (SLAs), key performance indicators (KPIs), and client expectations.

R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work t...

Position Title: Operations Delivery Leader Function: Billing Location: NCR (Noida sec 135 & Gurugram Sec 48) Shift Timings: 18:00 to 03:00 Hrs. Responsibilities: Lead a team of operations (Span of ~300-500) for multiple LOBs (Billing, Follow-Up). Develop and implement strategies to improve billing and AR Analyze current billing and AR processes to identify areas for improvement, implementing best practices to enhance efficiency and accuracy Support the Automation initiatives from a co-ordination & post implementation standpoint Manage portfolio of improvement / reengineering projects for the backend services Driving employee engagement and associated scores. Work closely with Quality, traini...

Manpower Management • Plan, allocate, and manage blue-collar workforce deployment across multiple sites. • Ensure optimum utilization of manpower resources while minimizing idle time.

Responsibilities: * Convert leads into paying customers through persuasive communication. * Collaborate with cross-functional teams on lead operations and optimization. Flexi working Work from home Sales incentives Leave encashment

Responsibilities: * Collaborate with cross-functional teams * Ensure operational excellence * Drive continuous improvement * Manage operations team * Oversee day-to-day activities Provident fund Health insurance

Own and Drive End-to-end Area Operations for the commission based truck placement business (BlackBuck Superloads) BlackBuck platform for the assigned territory. Own the business growth, scalability Manage and troubleshoot day to day key fulfilment metrics in each branch - Vehicle placement for various booking offices orders, process adherence and driving the quality metrics on various operational workflows Resolve escalations on both the sides of the market place [for booking offices and truckers] and ensuring smooth operations Execute centrally defined collections framework and processes at the city/state/Zone level to drive collections Hiring, mentoring and managing a team of high performi...

Purpose: The HUB Operations Lead plays a critical role to coordinate and drive the execution of key strategic and tactical programs for the HUB I&A team, in close coordination with Global Operational Excellence team and inter-pillar collaboration with Omni and CFC, and transversal collaboration with Commercial Excellence teams. He/she oversees & optimize the day-to-day operations of the HUB team to ensure efficiency, productivity & alignment with strategic & operational goals. Role Responsibilities: Operational Excellence: oversee day-to-day operations & key projects, ensuring efficient processes, resource allocation & performance optimization. Coordinate and manage initiatives launched by G...

About the Job Were changing the way people think about customer care, and we need your help! We are seeking a Team Lead to guide and support our Customer Service Representatives (CSRs), ensuring consistently high-quality customer interactions. The role requires a deep understanding of our partners brand, values, products, promotions, and procedures. Additionally, the Team Lead will play a key role in fostering team growth through regular performance assessments, training initiatives, and personalized career development planning. As a Team Lead, You Will Oversee and support Customer Service and Technical Support Representatives (CSRs), while also handling chat interactions when required. Faci...

Your Role Lead and govern Datacenter operations aligned with ITIL V4 and Capgemini delivery standards. Ensure seamless delivery of operational services in line with SLAs and contractual obligations. Monitor infrastructure health, performance KPIs, and client satisfaction metrics. Manage crisis situations and client escalations with front-end leadership and resolution planning. Drive risk identification and mitigation strategies across Datacenter environments. Oversee run projects and ensure smooth integration into operations within timelines and budgets. Your Profile 10+ years of experience in Datacenter operations, service delivery, and client management. Proven ability to manage large dist...

As a Process Associate – Order to Cash (O2C), you will be responsible for managing Order management and Receivables management. You should be flexible to work in shifts. Your primary responsibilities include: Coordinate activities associated with Order to Cash Recognize potential threats and suggest suitable actions Adhere to SLAs and timelines Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a focus on Accounts Receivable Ability to manage Order fulfilment, Collections & Cash payments Working knowledge of basic accounting and accounting principles Proficient in addressing quires and taking follow-up...

The role of an Operations Lead, is of an experienced Project Coordinator to drive Residential Interior fit-out projects in collaboration with the design and installation teams. Roles and Responsibilities Responsibilities : Single point of contact for the customer during the execution phase of their home interiors. Detail review of the drawings, understanding the scope as per BOQ and explaining the same to the customer. Receive materials from Warehouse and to validate the same as per Order / BOQ. Day today coordination and foster teamwork between all the project stakeholders. Share the daily progress report for the installation works with the customer. Engage, interact and build professional ...

Working experience on ServiceNow / ticketing tools Working experience on Montoring Tool and Logs Analysis Drive compliance to SLAs, KPIs, operational processes Good Communication & presentation skills Identify, own, track and execute service improvement action items including automation that could make people more efficient, make Infra more stable, reduce incidents, improve compliance, reduce risks etc Join major incident / outage bridge calls and drive teams to restore IT services, Be available on call to resolve P1 / P2 outages People skill development and performance management Support teams in prioritizing work (operations & project work etc , Support team to resolve operational issues M...

Required Skills Incident & Problem Management, Major Incident ManagementMandatory requirement: ITIL v4 (Intermediate) certificationKey responsibilities: Incident Management:o Respond to and manage IT incidents reported by users or detected through monitoring systems o Coordinate with relevant teams or stakeholders to diagnose, prioritize, and resolve incidents in a timely manner o Ensure that incidents are properly documented, tracked, and communicated to all relevant parties o Implement incident management processes and procedures to streamline response and resolution efforts o Conduct post incident reviews to identify root causes and recommend preventive measures Problem Management:o Proac...

Required Skills Change & Release managementMandatory requirement: ITIL v4 (Intermediate) certificationKey responsibilities: Change Management:o Develop and implement change management processes and procedures to control the introduction of changes to IT systems and services o Review proposed changes to assess potential impacts on infrastructure, applications, services, and business processes o Evaluate change requests for feasibility, risks, and compliance with organizational policies, standards, and regulations o Coordinate with stakeholders, including IT teams, business units, and external vendors, to obtain approvals and support for change implementations o Maintain a centralized change m...

Required Skills Cloud Engineer (AWS/Azure), DevOps Specialist, Security & Compliance Specialist (PCI, CSPM), Application Deployment Specialist In Depth knowledge and hands on experience with AWS & Azure services Ability to design complex cloud solutions Proven experience in migrating workloads from on premises environments to & from Azure / AWS cloud platforms Strong understanding of cloud security practices and experience implementing security controls in AWS & Azure environments Proficiency in scripting languages (eg, Python, PowerShell) and automation tools (eg, Ansible, Terraform) for cloud deployments Ability to diagnose and resolve technical issues related to cloud infrastructure and s...

The Role We are looking for a superstar; someone who can come in, hit the ground running and help the global Workplace Operations team in doing our part to support Addepar on delivering our goals and ambitious plans. You’d be joining the team at a really exciting time as we expand into new territories, grow the number of Addepeeps globally and at a time when our existing processes and ways of working are evolving. There is a real opportunity to make your mark at a pivotal time in our journey! The ideal Workplace Operations Lead would be someone that is experienced and comfortable managing a wide variety of projects and responsibilities from ensuring the smooth running of our Pune office and ...

Manage a team of CSA's for German language travel Responsible for providing floor support &team performance Understanding of Metrics &targets Conduct performance reviews&meeting Hands on exp. in Shrinkage,SLA,Attrition, AHT,CSAT,call volume&rostering Required Candidate profile Excellent communication skills with as Team Lead min.2 yrs exp.for international voice process in german Language in travel domain Graduate/Diploma in any stream ok to work in rotational Shifts &off's

**Openings for a leading international bpo** Job Location: Gurugram Job Role: Team Lead Ops German & English(US Healthcare/Travel) JD: Develop and mentor the team to fulfill operational needs Assign tasks to team members, provide hands-on support, prioritize work Act as the liaison between the team & management Monitor work quality, performance metrics Sound Knowledge of BPO matrix:- NPS, Attritions, Shrinkage, AHT, KRS's ,KPI Required Candidate profile Min 3 Yrs. exp. total in international BPO as a TL 1 year on papers for US Healthcare or US Travel/International Travel/banking/insurance/ Voice or blended process Any Diploma or Bachelor's /master's degree Can speak German Language Should be...

We are seeking an experienced and driven Operations Manager to join our dynamic team. In this role, you will oversee the day-to-day operational activities, ensuring that the company's operations run efficiently and effectively. The Operations Manager will work closely with cross-functional teams to develop and implement processes that enhance productivity, improve customer satisfaction, and contribute to the companys overall business objectives.

Responsibilities: * Manage rental properties from start to finish * Close sales through persuasive communication * Oversee property operations with leadership skills * Prepare closing reports accurately

Job Title: Team Leader BPO Location: Bangalore Department: Operations Job Summary: We are seeking a dynamic and experienced Team Leader to oversee and optimize our BPO operations. The ideal candidate will be responsible for managing daily operations, ensuring SLA and KPI targets are consistently met, and maintaining critical metrics such as shrinkage, attrition, and schedule adherence. Key Responsibilities: Manage day-to-day operations across assigned BPO processes (voice, non-voice, and back-office). Ensure adherence to SLAs, KPIs, and quality benchmarks. Lead, mentor, and manage a team of agents to achieve individual and team goals. Monitor and manage key performance metrics including attr...

About Flora Food Group We offer consumers a compelling choice in four growing categories: butters and spreads, creams, liquids and cheeses We hold leadership positions in many of the 100 countries we operate in, with iconic brands including Flora, Becel+ProActiv, Blue Band, Country Crock, I Cant Believe Its Not Butter, Rama, and Violife, together with our local brands and Professional business, Global branded food champion Flora Food Group, offers the next generation of delicious, natural, nutritious food Our products are more affordable and more sustainable than their dairy equivalents, About The Position Location: Bengaluru, India Hybrid The purpose of the team is to efficiently manage day...

TEAM LEADER || INTERNATIONAL PROCESS ONLY || HYDERABAD On Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team Lead Candidates Must be From Team Leader in to International Process Voice Exp (Mandate) Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate) For - HYDERABAD CTC - Up to 8LPA Willingness to work in rotational shifts and on rotational offs Excellent verbal and written communication skills 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders (Apply Accordingly) Work from Office Experience working into BPO Domain is a MUST Should have experience in Team...