464 Lead Operations Jobs - Page 7

Zeal Connect is looking for Process Lead to join our dynamic team and embark on a rewarding career journey Process Analysis:Identify and document existing processes within the organization Analyze processes to understand their efficiency, effectiveness, and potential areas for improvement Process Improvement:Design and implement improvements to streamline processes, reduce waste, and enhance productivity Introduce best practices, automation, and technology to optimize processes Standard Operating Procedures (SOPs):Develop and maintain standardized operating procedures to ensure consistency and quality in processes Train and educate employees on SOPs to ensure compliance Data and Performance Metrics:Define key performance indicators (KPIs) to measure the success and effectiveness of processes Collect and analyze data to track performance and identify areas for improvement Quality Assurance:Ensure that processes align with quality standards, regulatory requirements, and industry best practices Implement quality control measures and conduct audits as needed Team Collaboration:Collaborate with cross-functional teams to gather input, feedback, and insights related to processes Facilitate communication and cooperation among various departments Change Management:Manage and guide employees through process changes and improvements Address resistance and provide support for the adoption of new processes We are looking for a competitive, innovative, and driven individual to join our team as a Process Lead. Experience: 34 years in Operations or Business Process Management Basic Requirements: Graduate/Postgraduate in

At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People be empathetic and help create a place where everyone belongs. Grow with purpose Be inspired by our higher calling of improving lives. Be Alight act with integrity, be real and empower others. It s why we re so driven to connect passion with purpose. Our team s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. (THE ROLE) Lead Operations The Lead Operations for Full Case Management represents the Service Center which is responsible for delivering timely and accurate customer service through any/any/all the mediums i.e. on phone, web chat. The Full Case Management Specialist post Go-Live/Certification is required to be an efficient communicator who is well versed with CS tools, domains, client plans and provisions. He/she reports to the assistant manager and may be aligned to one or multiple clients across various domains. She/he is required to effectively communicate complex client plans and provisions aimed at driving first call resolution. She/he is expected to provide effective solutions within the scope of defined client plans and provisions helping the participants make an informed decision. He/she will be required to adhere to Client Level & internal Service Level Agreements and creates a positive participant experience through their knowledge, personal service, confidence building and timely resolution. This role may be leveraged across multiple teams. (RESPONSIBILITIES) 80% of production time to be spent logged in on calls 20% of production time to review claims and take required action Handle calls with an approach to deliver positive customer satisfaction Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision Maintain internal & client defined quality on calls Understands and contributes positively in meeting client SLA s & targets Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently Take complete ownership of self-learning & development Ensuring proper documentation and follow-ups and follow SOP s Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision Act as a change catalyst, support colleague engagement by enabling a positive environment and improve quality and existing processes Ability to innovate with new ideas for continuous process improvement. Identify, share and support operational enhancements. Transitions & Mentoring Actively involved in knowledge transfer and process set-up (REQUIREMENTS) Graduate in listed discipline (BA, B.Com, BCA aggregate marks of >=55% ( No Gaps / Failure throughout Graduation) Work Experience of 6 + years for International Customer Service Voice Prior Customer Service experience would be preferred Excellent verbal and written communication skills with least grammatical errors Basic computer operating skills required (MS- Office Applications) Appropriate Typing speed to be able to efficiently manage documentation during/post interaction Ability to work evening/night shifts Good analytical skills & attention to detail. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. .

We are seeking an experienced and dynamic Threat Hunting Operations Lead to oversee and manage our threat hunting operations The ideal candidate will have a strong background in cybersecurity, with extensive experience in threat hunting, incident response, and the use of industry-leading security tools This role requires a proactive leader who can drive the threat hunting program while mentoring and developing team members

As Process Analyst– Order to Cash (O2C), you are responsible for processing Accounts receivable, posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts. Your primary responsibilities include: Analysis of receivable accounts, investigation of entries, and pulling audit prep work. Involve in netting instructions, Direct Debit run, rejection of Direct Debit, and Oracle updating. Investigate unapplied payments, rectify them, and ensure proper allocation. Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions. Adhere to client Service Level Agreements (SLAs) and meet the specified timelines. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a minimum of 2-4 years of experience in Order to Cash. Expertise in enhancing cash application automation, increasing touchless cash settlement, and reducing complexity and instability in assigned accounts. Proven track record in meeting accuracy and timeliness goals, achieving individual and business metrics and collaborating with customers, sales, and finance for improvements. Demonstrated hands-on proficiency in enhancing cash application automation, maximizing touchless cash settlement, and minimizing complexity and instability in assigned accounts. Preferred technical and professional experience Proficient in MS Office applications and any ERP software as an end-user. Self-directed and ambitious achiever. Meeting targets effectively. Skilled in thriving under deadlines and contributing to change management, showcasing strong interpersonal teamwork.

AsProcessAnalyst – Order to Cash (O2C), you are responsible for processing Accounts receivable, posting and balancing daily cash applications, preparing journal entries,filing records, and general account reconciliations. You should be flexible to work in shifts. Your primary responsibilities include Analysis of receivable accounts, investigation of entries, and pulling audit prep work. Involve in netting instructions, Direct Debit run, rejection of Direct Debit, and Oracle updating. Investigate unapplied payments, rectify them, and ensure proper allocation. Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions. Adhere to client Service Level Agreements (SLAs) and meet the specified timelines. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a minimum of 2-4 years of experience in Order to Cash. Expertise in enhancing cash application automation, increasing touchless cash settlement, and reducing complexity and instability in assigned accounts. Proven track record in meeting accuracy and timeliness goals, achieving individual and business metrics and collaborating with customers, sales, and finance for improvements. Demonstrated hands-on proficiency in enhancing cash application automation, maximizing touchless cash settlement, and minimizing complexity and instability in assigned accounts. Preferred technical and professional experience Proficient in MS Office applications and any ERP software as an end-user. Self-directed and ambitious achiever. Meeting targets effectively. Skilled in thriving under deadlines and contributing to change management, showcasing strong interpersonal teamwork.

As a Deputy Manager – Order to Cash (O2C), you are responsible for processing Accounts Receivable - posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts. Your primary responsibilities include: Analysis of receivable accounts, investigation of entries, and pulling audit prep work. Involve in netting instructions, direct Debit run, rejection of Direct Debit and Oracle updating. Investigate unapplied payments, rectify them, and ensure proper allocation. Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions. Ensure that client Service Level Agreements (SLA) and timelines are met. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce Graduate with a minimum of 8+ years of Experience in Order to Cash (O2C), basic accounting knowledge and understanding of various accounting principles. Experience in participating and collaborating in team meetings to gather/share information. Ability to achieve individual and Business metrics. Demonstrated experience in meeting all baseline and project goals for accuracy and timeliness. Hands-on expertise to increase cash application automation, increase touchless cash settlement, and reduce cash application complexity and instability across accounts assigned. Prior experience in monitoring customer account statuses and results regarding cash application against defined critical metrics, goals and objectives. Proven experience to build and utilize reports to analyze pertinent account information. Experience in collaboration and negotiation with customers, sales field, and finance functions to achieve improvements. Working knowledge to identify and implement action plans and process improvements with mentorship. Proven experience to build and utilize reports to analyze pertinent account information. Experience in collaboration and negotiation with customers, sales field, and finance functions to achieve improvements. Working knowledge to identify and implement action plans and process improvements with mentorship. Preferred technical and professional experience Proficient in MS Office applications and any ERP software as an end-user.

PFB the JD For Team Leader Key responsibilities and skills: Demonstrated ability to effectively manage a team. Must Know AHT, Attrition, Shrinkage, YTD/MTD ETC. Expert knowledge of Operations processes and supporting tools. Monitoring customer interactions and providing timely feedback. Conducting quality audits on weekly basis. Studying the team data to analyze and drawing trends. Drawing up action plans for the advisors requiring coaching or development Tracking attrition and performance regularly. Providing updates to OPS Manager regularly with respect to the performance of the team and any issues faced by them. Initiating CAP/DAP as required. Monitoring team performance. Enable development opportunities for team through participation in various initiatives. Prepare development plans for team members and track their implementation. Answering queries raised by the team. Interaction with client on need basis for delivery. Preparing reports, incentive sheet, etc. Identifying process gaps and collaborates with the Client to formulate solutions. Strong written and verbal communication skills; appropriately communicates with all levels of customers from assistants to Sr. Executives. Strong customer service skill. Preferred candidate profile 1) Minimum 1 year experience as TL in BPO is mandatory. 2) Excellent communication is required. 3) Graduation is must. 4) Immediate joiner would be preferred. Work Location - Sector 18, Udyog Vihar Phase 4, Gurgaon (Haryana) 6 days working Contact Dheeraj HR : 7859975043

Delivery Leader in HRO domain - Hire to retire process. Lead day-to-day delivery of HRO/BPO operations, ensuring consistent performance across all accounts. Design and implement process frameworks, operating models, and standard operating procedures (SOPs). Drive performance against SLAs, KPIs, and client expectations across multiple geographies. Must have managed large engagements. Should have experience in P&L responsibilities and handled large teams. Develop and execute short- and long-term strategic plans for operational growth and excellence. Contact Person : - Maheshwari Balasubramanian Location : - Pune, Chennai, Delhi, Bangalore, Kolkata, Hyderabad, Mumbai, Gurgaon, Noida, Mumbai Email : - maheshwari@gojobs.biz

PFB the JD For Team Leader Key responsibilities and skills: Demonstrated ability to effectively manage a team. Must Know AHT, Attrition, Shrinkage, YTD/MTD ETC. Expert knowledge of Operations processes and supporting tools. Monitoring customer interactions and providing timely feedback. Conducting quality audits on weekly basis. Studying the team data to analyze and drawing trends. Drawing up action plans for the advisors requiring coaching or development Tracking attrition and performance regularly. Providing updates to OPS Manager regularly with respect to the performance of the team and any issues faced by them. Initiating CAP/DAP as required. Monitoring team performance. Enable development opportunities for team through participation in various initiatives. Prepare development plans for team members and track their implementation. Answering queries raised by the team. Interaction with client on need basis for delivery. Preparing reports, incentive sheet, etc. Identifying process gaps and collaborates with the Client to formulate solutions. Strong written and verbal communication skills; appropriately communicates with all levels of customers from assistants to Sr. Executives. Strong customer service skill. Preferred candidate profile 1) Minimum 1 year experience as TL in BPO is mandatory. 2) Excellent communication is required. 3) Graduation is must. 4) Immediate joiner would be preferred. Work Location - Sector 18, Udyog Vihar Phase 4, Gurgaon (Haryana) 6 days working Contact Dheeraj HR : 7859975043

Should have overall 5-6 yrs of overall experience , on-paper TL exp for international blended process 2+ years. Graduation mandate Excellant comms 5 days working, Shifts will be EST OR CST time zone Budget - 6.5 L Only Immediate joiners Only localite candidate should be from Mumbai Minimum of 2+ years as an International Inbound contact center servicing US clients managing a span of 30+ Needs to be high on responsibility and ownership At least 5 to 7 years of experience in contact center operations management with Chat customer service experience. Should have managed multiple processes and ensured delivery within timelines Demonstrated ability to understand staffing, process efficiencies, and goal achievement while managing contact center cost Extensive experience with telephony and workforce management software programs Experience required with inbound/outbound contacts and back office preferred - experience integrating multiple channels into a service model Should have exhibited excellent problem solving, critical thinking and communication skills, a detail-oriented personality, and a collaborative spirit; Proven demonstration of ability to work with diverse team members and manage multiple and competing priorities A commitment to being attentive, persistent, and flexible. Also protective of the integrity and purpose of our organizational skills, reasoning, logic and problem solving. Interested candidate kindly share your cv on, poojam3@hexaware.com, or on 7869304456. Regards, Pooja

- Drive team communication - Assign tasks effectively - Organize and track workflow - Monitor performance - Ensure quality standards - Coach and guide team - Foster team culture - Improve processes - Manage time well - Lead by example Required Candidate profile - Strong organizational and communication skills - Proficient in using collaboration tools - Ability to prioritize tasks and work well under pressure - Fluent in Hindi & English (spoken and written)

Role & responsibilities 1. Comprehensive care program delivery Assign and align care team members (care managers and counsellors) with respective families based on client needs. Act as the first point of escalation related to service delivery. The care leader to be the first point of contact for the families. Track families with no regular visits, calls or tasks and solve thru guidance to the care leader for breakthrus or by realigning a more compatible car team. Monitor and drive support during emergency situations. Drive progress on customer journey with customized actions and monthly initiatives Oversee customer onboarding (The introduction call should be led by the care leader. Key deliverable is a compatible care team alignment with the client. 2. Team Leadership, Mentoring & Recruitment Lead recruitment drives (mobilization & interviews for selection) for care managers and care counsellors in coordination with HR. Manpower planning, building team capacity & training of care managers and care counsellors. Monitor performance, conduct regular relationship health check , and share feedback to maintain service excellence. Identify and develop Care leaders. 3. Walk-in Support & Local Events Handle walk-in queries from prospective clients or family members with professionalism, empathy and provide guidance on services, packages, and onboarding process. Plan and execute, 15 every month, local events, workshops, health talks, yoga sessions, and cultural gatherings and recreational programs for senior citizens. 4. Leadership Reporting & Compliance Share monthly operational updates/challenges, client feedback, client satisfaction, and escalation summaries with senior leadership. Ensure development and compliance with internal SOPs, quality standards, and ethical practices in elder care service delivery.

Revantage Helpdesk Functional Resource Responsibilities: Collaborate with stakeholders to gather and analyze business requirements related to Yardi software. Configure Yardi modules according to business needs, ensuring optimal functionality and efficiency. Provide expertise in Yardi software capabilities, best practices, and industry standards. Develop and maintain system documentation, including configuration specifications, user guides, and training materials. Participate in system testing, troubleshooting, and resolution of issues or defects. Act as a liaison between business users and technical teams, translating business requirements into technical specifications as needed. Sound knowledge of various modules of Yardi like Residential, Commercial, Construction, Leasing, Investment Management, Bank Book, System Administration, Payscan, Fixed Asset Module etc. Proficient with ETL uploads and troubleshooting ETL issues. Qualifications: Bachelor's degree in Commerce or relevant field. Proven experience with Yardi software configuration and Helpdesk support. Excellent analytical and problem-solving skills, with a keen attention to detail. Effective communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels. Ability to work independently and as part of a team in a fast-paced environment.

The Marketing Operations Analyst II is responsible for lead and pipeline reporting, ensuring accurate data tracking, performance measurement, and insights to drive marketing and sales alignment. This role focuses on lead management, pipeline analysis, and revenue reporting, while also managing Google Analytics, Google Ads, and other digital marketing performance metrics. The ideal candidate has strong analytical skills, experience with BigQuery, and expertise in data visualization, attribution modeling, and marketing analytics. Key Responsibilities: Lead & Pipeline Reporting Manage and maintain lead flow tracking and reporting from marketing campaigns into HubSpot and CRM (Salesforce preferred), ensuring data accuracy and integrity. Track, analyze, and report on pipeline performance, lead conversion rates, and marketing-influenced revenue to measure campaign impact. Build and maintain dashboards in CRM, Looker Studio, Tableau, and Power BI to visualize lead lifecycle stages, funnel progression, and sales handoff efficiency. Develop and refine marketing attribution models to assess the effectiveness of marketing channels and campaigns in pipeline generation. Work closely with Sales Operations and Demand Generation teams to ensure seamless lead handoff and alignment on pipeline metrics. Google & Digital Marketing Reporting Monitor and analyze Google Analytics and Google Ads performance, identifying trends and opportunities for optimization. Track digital campaign performance across paid media, SEO, and website engagement, providing recommendations for improvement. Implement and maintain Google Tag Manager configurations to optimize conversion tracking and event measurement. Conduct A/B testing and conversion rate analysis to optimize digital campaigns and landing page effectiveness. Ensure marketing data is structured correctly in BigQuery for advanced analytics and reporting. Marketing Data Management & Compliance Maintain data hygiene, segmentation, and enrichment to improve targeting and reporting accuracy. Ensure compliance with data privacy regulations (GDPR, CCPA) in all lead tracking and reporting activities. Collaborate with marketing and IT teams to improve data governance and system integrations. Qualifications & Experience 5+ years of experience in marketing analytics, lead operations, or data analysis. Strong expertise in lead management, pipeline tracking, and revenue reporting. Proficiency in BigQuery for querying and analyzing large-scale marketing and sales data. Experience with data visualization tools (Google Looker Studio, Tableau, Power BI). Google Analytics and Google Ads experience, with a strong understanding of paid search, SEO, and digital reporting. Knowledge of marketing attribution modeling, multi-touch attribution, and conversion tracking. Familiarity with CRM systems (Salesforce preferred) and HubSpot reporting. Ability to interpret complex data sets and present insights to marketing, sales, and leadership teams. Preferred Skills: Experience with SQL, Python, or R for advanced data analysis and reporting. Familiarity with Google Tag Manager for event tracking and campaign measurement. Certifications in HubSpot, Google Analytics, or BigQuery are a plus.

Responsibilities: * Oversee insurance & healthcare benefits * Manage attrition through effective leadership * Handle sales & customer queries * Ensure operational excellence within the team * Lead operations with focus on results Sales incentives Annual bonus Performance bonus

Supervise Production & Quality Maintain TAT as per client SLA Prepare reports for internal & external customers Daily team meetings Manage prohance utilization Monitor team members, provide coaching & feedback as required Maintain leave planner & manage attendance Identify EWS and minimize attrition Communicate with clients by emails & telephone as required Strong knowledge in ICD, CPT coding

Role & responsibilities We are seeking a proactive, strategic, and hands-on professional to lead our marketing and sales functions and build a high-performing team from the ground up. This individual will be responsible for creating and executing marketing strategies, managing customer relationships, driving sales, and contributing to broader business operations. Marketing Strategy & Execution Develop and implement comprehensive, multi-channel marketing strategies aligned with business goals. Drive brand awareness, customer acquisition, and retention through digital marketing, content, SEO, events, and social media. Monitor and optimize campaign performance, ensuring maximum ROI. Establish and maintain the companys branding, messaging, and positioning. Team Building & Leadership Build, structure, and grow the marketing and sales teams from scratch. Define roles, recruit team members, and onboard top talent across digital marketing, content, design, and sales. Lead, motivate, and mentor the team to meet performance targets. Establish workflows, KPIs, and a results-oriented team culture. Sales & Customer Engagement Collaborate with leadership to define sales targets and strategy. Support lead generation, conversion tactics, and pipeline management. Directly engage with high-value customers and strategic accounts. Ensure exceptional customer service and resolve escalated issues when necessary. Cross-functional Collaboration Work closely with product, operations, and finance teams to ensure consistent messaging and unified goals. Provide marketing and sales support for product launches, new services, or market expansions. Actively participate in strategic planning, pricing, and business development initiatives. Operations & Performance Monitoring Set up and manage key marketing and CRM tools. Analyze data to track team performance, customer behavior, and market trends. Prepare and present regular reports on KPIs, marketing ROI, and sales progress. Preferred candidate profile We are looking for a dynamic, results-driven professional with a strong blend of strategic thinking, leadership acumen, and executional excellence across both marketing and sales . The ideal candidate will be comfortable working in fast-paced environments, building functions from scratch, and directly contributing to top-line growth. Experience & Background 2-5 years of progressive experience in marketing and sales, including at least 3-5 years in a leadership role . Proven track record of developing and executing integrated marketing strategies that drive measurable growth. Experience in building and managing teams across marketing, sales, and customer success. Demonstrated success in lead generation , pipeline development, and conversion optimization . Hands-on experience with CRM systems, marketing automation tools , and analytics platforms (e.g., HubSpot, Salesforce, Google Analytics, etc.). Preferably has experience in startup or scale-up environments , where resourcefulness, adaptability, and speed are key. Skills & Competencies Strong grasp of digital marketing , content strategy, SEO/SEM, performance marketing, and social media. Excellent leadership and team-building skills ; able to attract, develop, and retain top talent. Highly analytical and data-driven with the ability to translate insights into strategy and tactical plans. Exceptional communication and stakeholder management skills , with the ability to align cross-functional teams. Strategic mindset with a hands-on attitude comfortable switching between high-level planning and day-to-day execution. Strong understanding of customer lifecycle management and customer experience optimization. Education Bachelor's degree in Marketing, Business Administration, Communications, or a related field. MBA or equivalent advanced degree is a plus , but not required. Other Attributes Entrepreneurial spirit with a passion for building and scaling teams. Ability to thrive in a fast-paced, ambiguous environment and lead through change. Comfortable working directly with senior leadership and making high-impact decisions. ****Note The job comes with bonuses and commission based on sales which will be discussed during the interview. The Salary range provided is tentative.

Your Role Providing guidance, mentorship, and leadership to team members, fostering a positive and productive work environment. Leading and coordinating infrastructure projects, from planning and execution to delivery and closure. This includes defining scope, timelines, and budgets. Building and maintaining strong relationships with clients, understanding their needs, and ensuring their satisfaction. Managing and resolving incidents and problems related to infrastructure, working with relevant teams to minimize impact and downtime. Your Profile Ensuring the smooth and efficient delivery of IT infrastructure services, including network, servers, storage, and security. Managing and resolving incidents and problems related to infrastructure, working with relevant teams to minimize impact and downtime. Managing project budgets, tracking expenses, and ensuring cost-effectiveness. Tracking key performance indicators (KPIs), generating reports, and providing insights on service performance. What will you love working at Capgemini Capgemini emphasizes ITIL-based service management practices, ensuring structured, efficient, and customer-focused service delivery. This is ideal for professionals who want to deepen their expertise in ITSM, incident/problem/change management, and service delivery governance. Would be working in cutting-edge cloud IT infra technology with high performance capability team Career Growth & Global Exposure Focus on Innovation, Cloud, Security & AutomationInclusive Culture & Strong Support System

* * Ensure production & accuracy targets are met as per client expectation * * Monitoring team performance& provide training * * Overseeing the quality accuracy of medical record summaries * * Collaborate with project managers & clients goals met Required Candidate profile * * * 4 to 5 yrs in medical record review, summarization & abstraction * * * Strong understanding of medical terminology anatomy & pathophysiology * * * Excellent communication / interpersonal skills

Role - Product Operations Lead Standard Title - Senior Manager, Product Management (Operations) Location: Bangalore About Us Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos. Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally. Besides its SaaS business, Circles operates three other distinct businesses: Circles.Life : A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity. Circles Aspire : A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide. Jetpac : Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year. Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers. Role Description About the Role: As a Senior Manager, Product Management (Operations) / Product Operations Lead , you will be a strategic partner to our product management team to drive improved product outcomes - higher business value, better product quality, process efficiency and a more engaged and satisfied team for our Circles.X platform. You will directly lead efforts related to annual planning, OKR & project tracking and cross-functional collaboration with the end goal of defining and maintaining playbooks that will enable product management organization to more efficiently drive meaningful outcomes for our partners and our business. Responsibilities: Partner closely with platform product managers and cross-functional teams to successfully deliver on the Circles.X platform vision. Lead all product operations activities and initiatives in close coordination with the product management lead across all platform pillars (Connectivity, Delight, Beyond, Enablers). Facilitate cross-functional leadership dialogues to create visibility on progress and risks, and drive timely and effective data-driven (especially product and business KPIs) decision making. Build and operationalize product feedback loops; collaborate with GTM partners and product analysts to synthesize feedback and use the findings to shape our strategy and roadmap Establish standard processes and optimize tools to support better cross-functional collaboration, ensuring teams are aligned and efficient Mentor and develop other team members to help grow and mature the function Help facilitate team collaboration and communication across the product domain by designing and facilitating an operating rhythm of meetings, governance and reporting. Lead process improvement initiatives to maximize efficiency. Manage the many tools (for roadmapping, prototyping, etc.) the product team uses Requirements: 12+ years of applicable program or portfolio management or product operations experience in ideally a B2B platform product organization. Proven track record in any of product management, strategy & operations, management consulting, or program role at an enterprise SaaS company. Experience leading large cross-functional initiatives from problem definition, research and analysis, planning, to execution towards business outcomes Data-driven and analytical thinker; ability to conduct analysis and translate data into insights and actionable steps. Demonstrated ability to take a prioritized, pragmatic approach to problem solving. Strong communicator who can convey complex concepts clearly and concisely Ability to build positive relationships across functions and levels, effective influencer with internal and external partners Thrives in a high-growth, fast-paced environment and can operate with ambiguity. Experience with a variety of project management and product development tools. Strong collaboration skills to partner with regional and functional leaders. Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age. To all recruitment agencies: Circles will only acknowledge resumes from agencies specifically retained for the role. We regret to inform you that only shortlisted candidates will be contacted for interviews.

Manage IT infrastructure deployments: servers, network equipment, data centersWi-Fi, cloud integrations, etc.Oversee upgrades and patching for OS, databases, and critical applications.Ensure high availability, backup, and disaster recovery strategies

Hello Jobseekers!! Greetings From ShiningStars ITPL We are seeking highly motivated and experienced BPO Team Leaders to oversee and manage a team of customer service/sales representatives across both domestic or international processes. The ideal candidate will be a strong leader with a proven track record of driving performance, ensuring operational excellence, and fostering a positive team environment in a fast-paced BPO setting. Locations We're Hiring For: LUCKNOW, NOIDA and BENGALURU. Qualification and Experience: A graduate with experience in the BPO domain is a must. Lucknow : Overall 3 years of experience including 1 year as a Team Leader in BPO customer support. Noida : Minimum 2-3 years of experience in BPO customer support including 1 year as a Team Leader in international Blended process. Having more than 5 years of experience is not eligible. Bengaluru : Minimum 4 years of experience in sales including 1 year as a Team Leader on paper. Experience in eCommerce will have an added advantage. Immediate joiners preferred or who can join within 15 days after selection. Roles and Responsibilities Manage daily operations of the team, ensuring efficient call handling and meeting SLAs. Oversee shrinkage control measures to minimize attrition rates and optimize resource utilization. Handle escalations from clients and internal stakeholders, maintaining high levels of customer satisfaction. Develop and implement strategies to improve operational efficiency, reduce costs, and enhance overall performance. Collaborate with cross-functional teams to resolve complex issues and drive business growth. Desired Candidate Profile Strong leadership skills with ability to manage a team effectively. Excellent communication skills for effective client interaction and conflict resolution. Proficiency in SLA management, shrinkage control, attrition management, and international or domestic operations. CTC: Lucknow - Up to 4 LPA Noida and Bengaluru - Max. 7 LPA Feel free to connect over call or share your updated resume on WhatsApp @ 9569433682 - Indrajeet Please share this job with your friends/colleagues/any job seeker, so that you can be a helping hand for someone who is/are looking for a job or job change. For more job updates or any job-related query, you can join my WhatsApp group as well, link given: https://rb.gy/elrvxh

Responsibilities: Collaborate with cross-functional teams on strategic initiatives Ensure compliance with company policies & procedures Oversee FMCG ops, retail store management & floor control

Job Title: Operations Manager Location: Noida Organization: JITM Skills Private Limited Employment Type: Full-time Role Overview We are looking for a proactive and detail-oriented Operations Manager to oversee the day-to-day functioning of our Skill Development Institute. The ideal candidate will ensure seamless delivery of training programs, manage resources efficiently, and uphold operational excellence across departments. Key Responsibilities Program & Facility Management Oversee scheduling, logistics, and execution of training programs Ensure optimal utilization of classrooms, labs, and equipment Maintain high standards of cleanliness, safety, and infrastructure Process Optimization Design and implement SOPs for operational workflows Monitor KPIs and continuously improve efficiency and service delivery Coordinate with trainers and academic teams to ensure smooth operations Vendor & Resource Coordination Manage relationships with vendors, suppliers, and service providers Ensure timely procurement and maintenance of training materials and resources Track inventory and budget utilization Compliance & Reporting Ensure adherence to regulatory and accreditation standards Prepare operational reports and dashboards for management review Support audits and quality assurance processes Team Leadership Supervise support staff and administrative personnel Provide training and performance feedback to enhance team productivity

Position :- Operation Manager Location :- Lucknow, Uttar Pradesh Experience:- Min 3 years. Background:- Preferred from event or advertising firm Role & responsibilities Will assist in operations in both pre and post event activity. Brief the team regarding the approaches for the successful event. Assists in the sales process and revenue forecasting for customer groups. Up-sells products and services throughout the event operations process. Works with the team and customers to address operational challenges associated with groups/events. Oversee and supervise the Meeting Center concierge vendor. Manage and review daily/weekly scheduled meetings at Meeting Center. Maintain communication with the Facility Dept. to insure timely response and setup. Pre-Event and onsite communication, coordination with event hosts/delegates. Established and met goals and management operations to maximize productivity and outcomes. Preferred candidate profile Should be having good communication skills, management skill, supervising skill. Must have the knowledge regarding Ms office, TeamMeets, Ms Office presentation and other computer knowledge.