464 Lead Operations Jobs - Page 6

Job Title: Customer Service Team Leader Location: Gurugram Sec-32, Work from Office Company: Advatix Reports To: Customer Service Manager / Operations Manager Shifts- US Shift (Night Shift) Excellent Communication Skills Immediate Joiner only. Interested folks can share their CV- Hkaur2@advatix.com Call- 8448778081 Position Summary: We are seeking a dynamic and results-driven Customer Service Team Leader to guide and support a team of Customer Service Representatives (CSRs) in delivering exceptional customer experiences. The ideal candidate will be a natural leader, skilled communicator, and problem-solver with a strong understanding of logistics and service excellence. Key Responsibilities: Lead, mentor, and develop a team of customer service representatives to achieve performance targets and service standards. Monitor team performance through KPIs, including response time, resolution rate, CSAT, and quality assurance metrics. Handle complex or escalated customer issues with professionalism and a solutions-oriented approach. Conduct regular team meetings, performance reviews, and training sessions to ensure continuous improvement. Collaborate with cross-functional teams (operations, logistics, IT) to streamline processes and resolve systemic issues. Provide accurate reporting and insights to management, highlighting trends, challenges, and opportunities. Maintain up-to-date knowledge of company products, systems, and procedures to guide the team effectively. Ensure adherence to company policies, procedures, and compliance standards. Qualifications: Bachelor's degree in business, Communications, Supply Chain, or a related field preferred. 3+ years of experience in customer service, with at least 1-2 years in a team lead or supervisory role. Experience in logistics, eCommerce, or supply chain environments is highly desirable. Strong leadership and coaching skills with a passion for team development. Excellent verbal and written communication skills. High proficiency with customer service tools and platforms (e.g., Zendesk, Salesforce, Freshdesk). Ability to manage time, prioritize tasks, and thrive in a fast-paced environment.

Must be excellent in communciation and Must have Sales Team Leader Experience for minimum 2 Years. Max Salary- 40k in hand, Pls whatsapp CV to Jyoti 7982435738 & write Frankfinn TL. Required Candidate profile Must be excellent in communication and Must have Sales Team Leader Experience for minimum 2 Years. Max Salary- 40k in hand, Pls WhatsApp CV to Jyoti 7982435738 & write Frank Finn TL.

TEAM LEADER || INTERNATIONAL BPO || Gurgaon and Bangalore On Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team Lead Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate) For - Gurgaon and Bangalore Gurgaon CTC - Up to 12LPA Bangalore CTC - Up to 8 LPA Willingness to work in rotational shifts and on rotational offs Excellent verbal and written communication skills 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

Lead end-to-end warehouse operations, ensuring smooth inward, outward, inventory control, audits, and client coordination. Drive process improvements, MIS reporting, team management, and operational excellence across multiple client accounts. Required Candidate profile Experienced in warehouse operations, inventory control, client management, and team leadership within 3PL setups. Skilled in MIS, WMS/ERP systems, process optimization, and problem-solving.

Day to day production needs to be completed before TAT as per client requirement See that production and quality target are achieved which are set by the client Managing Staffing, leave absenteeism of the employees Managing shrinkage for the team Required Candidate profile Flexible working in different time shifts, work extended hours and holidays if required Well versed with team handling, co-ordination with team members and drive production with highest quality

Hello Folks! Greetings of the Day! We are seeking a highly skilled and experienced Manager Ops for an E-commerce Voice Process for a multinational BPO operations. The ideal candidate will have a minimum of 8 years of overall experience in the BPO industry, with at least more than one year of experience as a Manager Ops a full-time position. Location: Bangalore (Work from Office Kudlu Gate and Shivaji Nagar Location) Work Mode & Days: Work from Office | 6 Days Working | Rotational Shifts & Rotational Week Offs About the Role: As a Manager Operations , you will be responsible for managing large teams, driving performance metrics, and ensuring delivery excellence for a domestic e-commerce voice process. You will work closely with clients, trainers, and quality teams to ensure customer satisfaction and operational efficiency. Roles & Responsibilities: Lead and manage operations for a large domestic e-commerce voice process. Monitor KPIs including SLA adherence, AHT, CSAT, quality, and productivity. Drive team performance through effective workforce planning, coaching, and reviews. Collaborate with training and quality teams for performance improvement initiatives. Conduct root cause analysis for escalations and implement corrective action plans. Ensure process compliance, reporting, and audit readiness at all times. Act as a bridge between client expectations and internal operations teams. Support organizational growth by identifying process improvement and automation opportunities. Eligibility Criteria: Graduate in any stream (mandatory). Minimum 8 years of overall BPO experience . At least 1 year of on-paper experience as a Manager – Operations in a voice process. Strong communication skills (English & Hindi). Prior experience in the e-commerce domain will be an added advantage. Strong leadership, analytical, and decision-making skills. Immediate joiners or candidates with a maximum 15-day notice preferred. Salary: Up to 10 LPA (as per experience and last drawn CTC). How to Apply: Interested candidates can share their updated resume via WhatsApp: Homa – 9696714723. #ManagerOperations #OperationsManager #BangaloreJobs #BPOJobs #EcommerceJobs #VoiceProcess #LeadershipRoles #BPOHiring #CareerGrowth #ApplyNow #HiringNow #TeamManagement #ProcessExcellence

Leading BPO in Gurgaon Hiring For Team Leader/Assistant Manager International Voice Process CTC UPTO 12.5 LPA Require min 1 Year as Team Leader Experience in International BPO Strong in Operations Matrices like Attrition, Shrinkage, CSAT Shifts 24*7 Require Excellent Communication skills in Written & Verbal Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities • Stay current on internal work processes, policies and procedures. Attend required manager development training Preferred candidate profile Must be Working as Team Leader in International BPO Must have Good Communication Skills Experience in Voice Process Perks and benefits Good Incentives Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Your Role: Play a critical leadership role in ensuring day-to-day operations are running smoothly, productivity targets are met, a high level of customer service is delivered, and overall service delivery is consistently maintained at the highest standards while ensuring ModMeds billing and compliance processes and Standard Operating Procedures (SOPs) are followed. Conduct quality assurance reviews of daily work to ensure high quality is maintained across all processes. Help the team to prioritize their work and understand the critical importance of following SOPs and communicating challenges and findings to their supervisor in a timely manner. Inform leadership of critical findings impacting RCM performance and recommend solutions to improve outcomes. Work closely with the internal and external teams ensuring challenges and findings raised by analysts are documented, actioned upon, and converted to wins within set timelines. Collaborate with onshore and offshore training teams to create and deliver vertical-focused knowledge to team members. Review the Practice KPI Trends and work with the team to identify and resolve issues promptly and thoroughly. Partner with onshore and offshore teams on creating and implementing processes and procedures for identifying and permanently resolving quality concerns and plans of action (POA) for client escalations. Work with onshore vertical teams on standardizing the processes and practice instructions. Development and delivery of routine reports required to monitor and report on the teams performance and provide customer feedback. Participate in process improvement discussions and help ensure necessary conversion to SOPs. Directly engaging in problem-solving on production-related issues with team members, as required. Work with onshore coordinators to resolve any open issues impacting performance and quality. Perform additional projects and job duties as assigned Skills Requirements: Must have strong, hands-on knowledge of AR within Physician RCM of US Healthcare. 7+ years of related working experience in core Provider RCM, out of which a minimum of 2 years as a Lead Operations managing a team of 10-20 FTEs. Strong knowledge of workflows and procedures within specialties such as Dermatology, Gastro, Orthopedics, Podiatry, Ophthalmology, ENT, etc., is a big plus. Adept at developing and analyzing various KPIs/other trends while running reports from various sources. Exceptional written, verbal, and interpersonal communication skills required; working closely within a collaborative environment having multiple onshore and offshore teams. Strong understanding of various insurance carriers, including Federals, HMOs, PPOs, Capitation and Workers Comp Advanced Excel skills such as the ability to use formulas to analyze data, create and format pivot tables and templates, use and conditional formatting and validation functions. Able to create visualizations of data through charts, graphs, and PPTs using MS Office and other tools. A preferred Six Sigma specialist who has participated in process and quality improvement projects is preferred. Proven experience and commitment to actively promoting a positive work environment and developing an employee-focused, supportive workplace aligning to ModMeds culture. Must be committed to developing expertise in respective ModMed products (PM or gPM) within three months of employment.

Career Category Engineering Job Description Join Amgen s Mission of Serving Patients At Amgen, if you feel like you re part of something bigger, it s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we ve helped pioneer the world of biotech in our fight against the world s toughest diseases. With our focus on four therapeutic areas Oncology, Inflammation, General Medicine, and Rare Disease we reach millions of patients each year. As a member of the Amgen team, you ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Print Service Operations Lead What you will do Let s do this. Let s change the world. In this vital role you will be responsible for the end-to-end delivery, governance, and optimization of print services across all Amgen locations. You will ensure the availability, reliability, and performance of printing services for thousands of users worldwide, while identifying opportunities to streamline operations, enhance service quality, and reduce costs. The role will be based out of Amgen India Technology center at Hyderabad and will work closely with global stakeholders, vendors, and site teams to drive a consistent, high-performing print service experience. Roles & Responsibilities: The Print Services Operations Lead will be responsible for several activities including but not limited to the following: Responsible for managing global operations of the managed print service and ensuring consistent, on-site delivery of print services to end user customers. Activities involve maintaining print infrastructure, ensuring contracted service levels are met, and contract commitments delivered within cost targets. Serve as the primary subject matter expert for print infrastructure, print lifecycle management, and print-related service delivery. Maintain oversight of global service provider(s), ensuring SLA adherence, cost targets, and contract compliance. Lead and support print-related projects from concept through implementation, including device rationalization, fleet refresh, and process improvement initiatives. Lead print delivery teams to maintain infrastructure and to engineer print service strategies that align with business needs while driving efficiency, cost savings, and environmental sustainability. Act as a key point of escalation for service issues and ensure timely resolution in coordination with vendors and site teams. Build ongoing customer relationships and become a trusted expert by utilizing advanced Print Services knowledge to meet evolving client s/customer s needs. Implement print procurement and service management strategies to ensure that the most cost-effective print solutions & services are achieved. Develop and manage relevant client and external supplier relationships Monitor service performance, conduct root cause analyses, and implement continuous improvement plans using data-driven insights. Document and maintain operational processes, service procedures, SOPs, and training materials. Align print operations with ITIL-based service management practices (Incident, Problem, Change, Configuration, and Service Level Management). Ensure compliance with security, data protection, and sustainability policies related to print infrastructure and services. What we expect of you We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications. Basic Qualifications: Masters degree / Bachelors degree and 8 to 13 years of Computer Science, IT or related field experience Preferred Qualifications: Degree in Engineering, Information Systems, Computer Science, or Business Management. Proven experience managing large-scale print services across global or multi-site enterprise environments. Strong understanding of print hardware ecosystems, print server infrastructure, and OEM print technologies. Experience working directly with print vendors and service providers, including contract and performance management. Demonstrated success in project management, including budgeting, end user communications, and vendor coordination. Background in ITIL-based service operations, including ownership of core ITIL processes. Good communication, stakeholder engagement, and vendor management skills. Proficient in Microsoft Office tools, including Excel, PowerPoint, and collaboration platforms like Teams and SharePoint. Experience in environments supporting 20, 000+ users across geographically dispersed locations. Strong analytical, documentation, and reporting capabilities. Ability to lead cross-functional initiatives and deliver measurable improvements. Working Hours: 3:30 PM IST 12:30AM IST (to align with global business hours and site support teams) Soft Skills: Excellent leadership and team management abilities. Good communication and interpersonal skills. High level of integrity and ethical standards. Problem-solving and critical thinking capabilities. Ability to influence and motivate change. Adaptability to a dynamic and fast-paced environment. Strong organizational and time management skills. Ability to manage multiple competing priorities in parallel What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers. amgen. com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. .

Global Process Leader, GBS - Source to Pay Location(s) Ahmedabad - Venus Stratum GCC Kraft Heinz is an Equal Opportunity Employer Underrepresented Ethnic Minority Groups / Women / Veterans / Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes .

Successful candidate will be part of Acuity legal team, based out of Gurgaon. Mid-Senior level role with responsibility to provide legal and contractual support to business teams globally. Providing legal support to sales and business development teams, finance team, delivery team and HR team - including providing support with RFP responses, contract drafting, contracts negotiation with clients. Contract Management including ensuring and keeping up to date repository of all company document Key Competencies Law degree from one of the top 10 universities, with 10-12 years of post-qualification experience with a good corporate law firm(s) and/or in-house corporate legal department. Very good English Communication Skills (written and verbal). Good understanding of local laws. Knowledge and prior experience of UK and USA laws would be an added advantage. Experience of drafting, vetting, and negotiating different contracts and agreements including commercial contracts, Master Services Agreements, Statements of Work, affidavits, NDAs, Letter of Intent. Ability to liaise with business stake holders and closing tasks independently. Good articulation skills and ability to independently evaluate tasks, situations relating to various commercial and corporate matters, and providing practical solutions/advice to management. Prior experience of working on a contract management tool (like Sales Force, Ariba) would be an added advantage, though not mandatory. Dynamic go getter, ability to multi-task, willingness to stretch when required, result oriented and strong inter-personal skills

Job Responsibilities : Provide overall leadership to the Corporate Services Function in general admn services Ensure timely and high quality corporate services are provided, Ensure constant and effective review of timelines and quality of services provided by outsourced vendors Ensure timely and effective trouble shooting / corrective actions where required, Ensure optimum utilization of company#s resources and facilities like office space, pantries,cafeteria , etc Ensure effective liasoning and relationship management with all stakeholders, Lead effective disaster /emergency management at site as and when required, Analyze perform ance reports and MIS reports to achieve excellence and close the gaps, Ensure budgetary control and monitoring, Ensure effective cross functional coordination and integration, Ensure support for employees shifting, minor modification needs, new office readiness, office equipment requirement etc Ensure highest standard in HK is followed and upkeep and hygiene level is maintained at site at all times, Ensure quality food and healthy food is served at canteens and satellite dining halls and highest F&B standards are followed with cost effective rates to benefit employees, Necessary coordination for visitor and protocol management Planning best allocation and utilization of space and resources for new buildings, or re-organizing current premises, Project management and supervising all special projects e-g construction of CS facilities, modification of offices etc Introduce innovative Promotional activities for employees, Ensure process adherence and efficiency for all Administration related processes, Develop and drive effective service standards for all processes with respect to administration, Lead & support employee engagement activities at site Education Requirement : Graduate Desirable : Post Graduate with Minimum 10-15 Years in the field of Administration preferably blend of factory operation & facility management of a big site , Experience Requirement : Minimum 10-15 Years in the field of Administration preferably blend of factory operation & facility management of a big site , Skills & Competencies : Managing Change Result Orientation Effective Execution Decision Making Teaming Customer Orientation Knowledge of RIL group organization, products and services Budgetary control and monitoring Timely and effective trouble shooting / corrective actions where required Show

Job Responsibilities : Lead and deliver multiple projects as per timelines Work closely with select leadership team and provide seamless support on various initiatives Co-ordination with Stakeholders (Business, Operations, Vendor s etc ) Track deliverables Education Requirement : Graduate/Post-graduate from a reputed university/college (desirable) Experience Requirement : 6 to 9 years of relevant experience Skills & Competencies : Knowledge of industry, current trends and developments Ability to generate new ideas and provide unique perspective to the issue under consideration Hands-on, organized, self-motivated, performance-oriented, and able to work independently under time pressure Excellent interpersonal and communication skills (both oral and written) with proven capability and ability to be a key contributor to the team Adept at working with multiple stakeholders in complex environments Highly professional individual exhibiting highest level of integrity in handling confidential information Ability and willingness to take initiative Show

Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud & Security domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Responsibilities Technical administration or troubleshooting to ensure the efficient functionality of the solution. Incident Validation, Incident Analysis, Solution recommendation Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions Act as a point of escalation for Level-1 customer service analysts Coordinate with IT teams on escalations, tracking, performance issues, and outages. Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation. Provide recommendations in tuning and optimization of systems, processes, procedures, and policies. Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate. Publish weekly reports and monthly reports on customer service operations activity. Desired Skill sets Good knowledge on implementation, installation, integration troubleshooting and overall functionalities Experience in troubleshooting platform related issues, data backup, restoration, retention Maintains awareness of latest technologies in the domain

Role Overview: Are you a data expert who sees beyond the numbers to the story they tell? Do you thrive on transforming complex data into strategic insights that drive business decisions? We are looking for an Analytics & Operations Strategy Lead to join our team and become a pivotal voice in shaping our companys direction. You will be instrumental in driving our data-driven decision-making and operational excellence. You'll be responsible for unifying our analytics and operations efforts, fostering cross-functional collaboration, and developing scalable solutions that impact the entire organization. What You'll Do Tell Stories with Data: Transform complex data into clear, compelling narratives that inform business strategy and drive action. Develop and present insightful reports, dashboards, and presentations to leadership and various teams. Automate and Scale Analytics & Operations: Design, build, and maintain robust and scalable analytics solutions. You will champion the automation of processes, implement scalable solutions, and empower stakeholders with self-service access to critical data. Drive Strategic Alignment: Act as a critical thought partner to cross-functional teams, including Product, Marketing, Sales, and Engineering. You will use your analytical expertise to understand their challenges, identify opportunities, and build consensus on strategic initiatives. Mentor and Lead Junior Team Members: Provide guidance, mentorship, and support to junior analysts and operations specialists. Foster a culture of continuous learning, professional development, and high performance within the team. Build Trust in Our Data: Take ownership of our data quality and integrity. You will be a key player in developing and implementing data governance best practices, ensuring our datasets are accurate, reliable, and trusted as the single source of truth. Deep Dive Analysis: Conduct sophisticated exploratory analysis to identify key business trends, challenges, and opportunities. Your work will form the foundation of our strategic planning and decision-making processes. Qualifications 8 to 12 years of experience in data analytics, business intelligence, and operations roles, with a proven track record of driving impact. Bachelor's degree in a quantitative field (e.g., Business Analytics, Computer Science, Statistics, Economics, Engineering) or equivalent practical experience. Master's degree preferred. Strong proficiency in data visualization tools (e.g., Tableau, Power BI, Looker) and advanced Excel. Proven experience in process automation and building scalable solutions. Excellent communication, presentation, and interpersonal skills with the ability to influence and collaborate effectively across all levels of the organization. Demonstrated leadership abilities, including mentoring and developing team members. Strong strategic thinking and problem-solving skills, with the ability to prioritize and manage multiple initiatives simultaneously. Preferred Qualifications Familiarity with project management methodologies (e.g., Agile, Scrum). Familiarity with advanced statistical techniques and their business applications. Experience in Cybersecurity and/or SaaS.

Greetings from Technogen !!! We thank you for taking time about your competencies and skills, while allowing us an opportunity to explain about us and our Technogen, we understand that your experience and expertise are relevant the current open with our clients. About Technogen : TechnoGen Brief Overview:- TechnoGen, Inc. is an ISO 9001:2015, ISO 20000-1:2011, ISO 27001:2013, and CMMI Level 3 Global IT Services Company headquartered in Chantilly, Virginia. TechnoGen, Inc. (TGI) is a Minority & Women-Owned Small Business with over 20 years of experience providing end-to-end IT Services and Solutions to the Public and Private sectors. TGI provides highly skilled and certied professionals and has successfully executed more than 345 projects. TechnoGen is committed to helping our clients solve complex problems and achieve their goals, on time and under budget. LinkedIn: https://www.linkedin.com/company/technogeninc/about/ Job Title :Tech Lead - DTC Operations Required Experience :810 Years Location : Hyderabad. JD summary: Job Summary: We are seeking an experienced and innovative DTC Tech Lead to take on a Tech Architect role, driving the technical direction and delivery of small to medium-sized projects focused on Digital Order Management (DOM) and Blue Yonder Warehouse Management System (WMS) applications. This role will act as a bridge between technical teams, business stakeholders, and external vendors to ensure seamless integration, optimization, and execution of DTC initiatives. The ideal candidate will combine deep technical expertise with strong leadership skills to architect scalable solutions, oversee project lifecycles, and enhance our supply chain and e-commerce capabilities. The candidate must be willing to work on site 4 days a week in Hyderabad, during US EST time zone. Key Responsibilities: Technical Leadership and Architecture: Define and implement the technical architecture for DOM and Blue Yonder WMS solutions, ensuring alignment with business objectives and scalability for future growth. Lead the design, development, and deployment of system modifications, interfaces, and reports to support DTC operations, focusing on order fulfillment and warehouse efficiency. Provide technical guidance to development teams, ensuring adherence to best practices, coding standards, and Blue Yonder’s WMS methodologies. Collaborate with stakeholders to translate business requirements into functional and technical specifications for DOM and WMS applications. Project Management: Oversee end-to-end delivery of small to medium-sized projects, including project planning, resource allocation, and risk management. Delegate tasks to team members, monitor progress, and ensure timely delivery within budget constraints. Facilitate technical problem-solving sessions to address challenges in system integration, performance, and functionality. Prepare and present progress reports to stakeholders, ensuring transparency and alignment on project goals. System Integration and Optimization: Architect solutions that integrate DOM and Blue Yonder WMS with other enterprise systems (e.g., ERP, e-commerce platforms, and transportation management systems) to streamline order processing and fulfillment. Leverage Blue Yonder’s AI-driven capabilities to optimize inventory management, order orchestration, and warehouse operations. Ensure system performance through tuning techniques and proactive maintenance to support real-time operations and minimize disruptions. Collaboration and Stakeholder Management: Act as a technical liaison between development teams, business units (e.g., supply chain, marketing, and customer service), and external vendors to ensure cohesive project execution. Work closely with UI/UX designers, product managers, and technical support teams to address user needs, resolve issues, and enhance customer experience. Engage with clients and internal teams to validate requirements, conduct demonstrations, and ensure solutions meet business objectives. Support and Continuous Improvement: Provide Level 3 support during go-live phases and post-implementation, ensuring system stability and data integrity. Document processes, configurations, and system workflows to maintain comprehensive project and system documentation. Identify opportunities for process automation and system enhancements to drive efficiency in DTC operations. Communication: Facilitate effective communication between offshore and onshore teams, ensuring transparency and alignment on project status, risks, and issues. Problem Solving: Proactively identify and resolve technical and operational challenges to ensure smooth project execution. Stakeholder Management: Build and maintain strong relationships with key stakeholders, providing regular updates and addressing any concerns or requirements. Qualifications: Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. echnical Expertise: Proven experience (5+ years) as a Tech Lead, Solutions Architect, or similar role in supply chain, e-commerce, or DTC environments. Deep knowledge of Blue Yonder WMS (formerly JDA/RedPrairie) and Digital Order Management systems, including configuration, customization, and integration. Strong understanding of database structures, technical platforms, and infrastructures (e.g., cloud-based solutions, APIs, and middleware). Proficiency in programming languages and tools relevant to Blue Yonder WMS (e.g., MOCA, SQL, or Python for scripting and automation). Experience with performance tuning, unit testing, and validation of system modifications. Leadership and Project Management: Demonstrated ability to lead cross-functional teams and manage multiple small to medium-sized projects simultaneously. Strong project management skills, with experience using tools like Jira, Confluence, or Monday.com for tracking and collaboration. Excellent communication and interpersonal skills to liaise with technical and non-technical stakeholders, resolve conflicts, and provide clear technical direction. Domain Knowledge: Strong understanding of DTC business processes, including order fulfillment, inventory management, and customer-centric operations. Familiarity with supply chain technologies, including warehouse management, transportation management, and omni-channel commerce. Knowledge of e-commerce platforms (e.g., Shopify, Magento) and their integration with DOM and WMS systems is a plus. Soft Skills: Exceptional problem-solving and analytical skills to address technical and operational challenges. Strong organizational skills, with the ability to prioritize tasks and manage deadlines in a fast-paced environment. Empathetic leadership with a focus on mentoring team members and fostering a collaborative team culture. Problem-Solving: Strong analytical and problem-solving abilities, with a proactive approach to addressing challenges. Cultural Awareness: Ability to work effectively in a multicultural environment and manage teams across different time zones. Preferred Qualifications: Advanced certifications in Blue Yonder WMS, supply chain management, or project management (e.g., PMP, Six Sigma) are highly desirable. Additional certifications in cloud platforms (e.g., AWS, Azure) or e-commerce technologies are a plus Best Regards, Syam.M | Sr.IT Recruiter syambabu.m@technogenindia.com www.technogenindia.com | Follow us on LinkedIn

Job Description: Job Title: Operations Lead RDA, AVP Location: Bangalore, India About the organization Deutsche Bank s Operations group provides support for all DB s businesses to enable them to deliver operational transactions and processes to clients. Our people work in established global financial centers such as London, New York, Frankfurt and Singapore, as well as specialist development and operations centers in locations including Birmingham, Jacksonville, Bangalore, Jaipur, Pune, Dublin, Bucharest, Moscow, and Cary. Our goal is to deliver world-class client service at exceptional value to internal partners and clients. A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minimized, and that the client experience is positive. We are proud of the professionalism of our people, and the service they deliver. In return, we offer career development opportunities to foster skills and talent. We work across a wide range of product groups, including derivatives, securities, global finance and foreign exchange, cash and trade loans and trust and securities services as well as cross-product functions. Operations interface with Regulatory and Tax is a growing area of interest and helps Deutsche Bank to be compliant at all times. About Client Data Management (CDM) Operational Reference Data Services (ORDS) function comprises of Client Data teams that provide operational services across the Global Markets and Corporate Investment Banking (CIB) clients globally, which enable client business, regulatory and tax compliance, protect against client lifecycle risk and drive-up data standards within the firm. The CDM function is focused on driving compliance within operations. The primary focus of this is Client data, which has a significant impact on how we perform on-boarding and KYC of our customers, maintenance of client accounts and downstream operations. Role Description Successful candidate will be joining the CDM team as part of the Reference Data Accelerator (RDA) project. This a key regulatory requirement in providing a single obligor view of authorized data to ensure adherence to BSBS239 compliance. The RDA Operations lead will be responsible for leading the CDM RDA Program Operations. This primarily involves Understanding the data consumption and data standards of all RDA consumers Address all data reporting obligations for the consumers which fall within the Bank s larger regulatory requirements Oversight of all Data maintenance and data quality management processes under the RDA program Execution of data quality measurements as per regulatory requirements Standardization of data standards ensuring consistency across systems/product/regions Identifying defects and investigating root causes for data issues What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Manage and resolve all Consumer queries and concerns on client data Responsible for ensuring agreed standards and procedures are duly followed with an eye for delivering against the set timelines. Understanding client hierarchy and relationship structures and identification of gaps for proactive action on systematic basis Identification, review and remediation of duplicate relationship structures in order to improve reporting accuracy. Work closely with SME s within the larger Client Data Services across locations to obtain required skillsets to have the right level of support required for the end to end Data Remediation Evaluating availability of required information and ensure it is in line with stakeholders requirements. Maintain and document data changes. Ensuring RDA Business rules are adhered to, refining where required and analyzing data inconsistencies. Create and agree required KOPs and KPIs around key processes. Manage delivery against agreed timelines and milestones with key Stakeholders / Business Record, Track and Report on Risks and Issues Analyze, assess and test data controls to ensure quality and compliance standards are met Contribute to process optimization by implementing strategic methods and supporting change initiatives Manage the team and resources while being responsible for their performance and growth. Your skills and experience 10+ years of experience in investment banking, especially Reference data management , Client Data Management , KYC A proven track record working in data management roles. Must be able to demonstrable evidence of execution capability including understanding the detail with ability to define outcomes and agree suitable solutions to meet these. Proven record of handling teams and experience in people management (4+ years) specifically performance management, annual feedbacks and reviews. Should be able to demonstrate the ability to effectively lead , motivate and guide individuals and teams in a workplace to achieve organizational goals. Ability to analyze information, assess situations and make sound judgements that benefit the team and organization Capacity to adjust to changing circumstances, embrace new challenges and remain flexible in a dynamic environment Foster a culture of trust and respect within the team and encouraging open communication and collaboration Understanding of legal entity setups and accounts/funds Proficient in query management from Consumers/stakeholders A proven track record of high level analytical skills and problem-solving experience. Knowledge of data analytics tools like Python, SQL is preferred Must be able to demonstrate ability to break down complex situations into easy-to-understand components Excellent partnership and collaboration skills with ability to work cross functionally including strong communication and influencing skills and ability to work effectively virtual global teams and a matrix organization Knowledge of products and processes related to the financial services industry would be an advantage Must have knowledge on data providers like Bloomberg, Reuters, GLIEF, AVOX, Bankers Almanac, Omgeo, Orbis, Dun Bradstreet, etc.. Strong and well-developed relationship / stakeholder skills Demonstration of excellent communication skills Proficiency in presentation skills, MIS Management High motivation and pro-active approach to situations How we ll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs.

About The Role : Job TitleOperations Lead, AVP LocationBangalore, India Role Description Operations provides support for all of Deutsche Banks businesses to enable them to deliver transactions and processes to clients. Our people work in established global financial centers such as London, New York, Frankfurt and Singapore, as well as specialist development and service centers in locations including Bucharest, Moscow, Pune, Dublin and Cary. We process payments in excess of a trillion euros across the banks platforms, support thousands of trading desks and enable millions of banking transactions, share trades and emails every day A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minimized and that the client experience is positive. We are proud of the professionalism of our people, and the work they do. In return, we offer excellent career development opportunities to foster skills and talent. In accordance with Anti-Money Laundering Requirements, Banks, such as Deutsche Bank AG ("DB"), are obliged to perform Know-your-client (KYC) reviews on all new clients they adopt. These checks and reviews are made in strict accordance with regulatory requirement and the banks internal policies. The project involves verification of the Client data, performing due diligence checks on the Clients, reviewing KYC documentation performing the risk assessment of the Client, liaising with the Business/Compliance, advising on KYC requirements and signing off on new client adoptions.The Reg & Tax analyst role is an operations function where you will be involved in reviewing various regulatory documents related to clients to ensure that all the regulatory requirements are met and the bank is in compliance. What well offer you 100% reimbursement under child care assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Responsible for verification of Client data Perform due diligence of new and existing clients covering a wide range of different client types including; Listed and Regulated, small/medium/ large private and public companies as well as more complex structures such as; SPVs, Co-operatives, Foundations and Funds, Governments, Joint Ventures, etc. Verifying KYC documentation of the Clients to be adopted/reviewed Perform the risk assessment of the Client to be adopted/reviewed Signing off on new client adoptions and periodic reviews Manage New Client Adoption or Periodic Review stream, to ensure that all requests are approved in accordance with regulatory requirements and the banks internal policies Manage exception ensuring that all SLAs defined with the Business on timeliness and quality are adhered Your skills and experience 9 to 13 years of relevant work experience (AML/KYC/compliance related) within corporate financial services industry, Research/Analytics role in other Banks / KPOs etc Understanding of Control, Compliance, Investigation/chasing functions in banks Familiarity AML/KYC regulations and industry guidelines (FSA, JMLSG, 3rd EU Money Laundering Directive, MiFID) Ability to interpret regulatory guidelines and assessing risk scores and entity types Ability to interpreting alerts Ability to identifying trends and inconsistencies Understanding of end to end KYC process How well support you

Leading BPO in Mumbai Hiring For Team Leader/Assistant Manager International Upselling Process CTC UPTO 8LPA Require min 1 Year as Team Leader Experience in International BPO Experience in any International Sales is Mandatory Strong in Operations Matrices like Attrition, Shrinkage, CSAT Shifts 24*7 Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities • Stay current on internal work processes, policies and procedures. Attend required manager development training Preferred candidate profile Must be Working as Team Leader in International BPO Must have Good Communication Skills Experience in Voice Process Perks and benefits Good Incentives Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Role Purpose The role holder supports the Lead Operations & Maintenance at office in managing O&M activities at projects. Responsible for ensuring implementation & adherence of O&M strategy at the project. The incumbent is responsible for overseeing project operations and maintenance, excelling in inventory management, zero breakdowns, and stakeholder relations. Proactively escalates issues, preventing client-level grievances. Strictly adheres to SOPs, prioritizing health, safety, and environmental compliance. The incumbent is responsible for achieving optimal O&M performance through timely ticket resolution and ensures zero escalations from sub-contractors, fostering a positive project environment. Key Responsibilities Monitor inventory regularly & ensure maintenance of optimal inventory levels at all times. Ensure zero breakdowns of assets by strictly adhering to the maintenance schedule. Ensure submission of correct billing and invoices to the client on time to prevent delays. Ensure on-time delivery of project deliverables with the required level of quality and safety. Responsible for timely releasing of payments within stipulated days form bill submission/ certification. Aim for zero cases of incorrect or incomplete billing, ensure bills are submitted by the due date. Ensure adherence to all SOPs by the project team to limit escalations of low-impact issues. Ensure all project information is properly documented & timely submission of comprehensive reports to relevant stakeholders. Handle grievances of employees & subcontractors are resolved within stipulated days or escalated to relevant stakeholders, if required. Indicative Experience and Exposure Diploma in Civil Engineering with 13-15 years experience B. Tech with 11-13 years experience. M. Tech with 10-12 years experience. Experience in handling multiple successful Highway Operations & Maintenance projects.

Job Description Responsibilities: Oversee day-to-day operations and leadership of assigned Partner Support teams, ensuring achievement of all support service level metrics across phone, email, and chat channels. Manage and develop team and individual KPIs, monitor overall program performance, and provide regular reports to upper management. Provide people management for one or more programs, including workforce planning, role assignment, and oversight of delivery across programs. Lead identification and implementation of process improvements to enhance efficiency and client satisfaction. Serve as a point of escalation for complex partner cases; resolve issues quickly and professionally, partnering with internal departments as needed. Deliver on-site and remote coaching, feedback, and training to team members; develop training resources aligned with evolving program needs. Oversee completion, accuracy, and delivery of program and team data within Salesforce, Zendesk, and other relevant platforms; coordinate administration and reporting as required. Support ongoing development and career growth of team members through mentorship, performance improvement plans, and structured feedback. Engage in cross-functional collaboration with corporate stakeholders to support program launches, updates, and communication of product/policy changes. Respond to incoming client inquiries (calls, chats, emails) and support front-line activities as volume and business needs dictate. Maintain and improve quality assurance practices, review interactions, and drive a culture of continuous improvement in service delivery. Contribute to and help implement strategic leadership initiatives and proactive business opportunities. Requirements Bachelors degree required. Minimum of 5 years experience leading customer support teams, with at least 2 years in a people management or program management role; 6+ years total support experience preferred. Demonstrated expertise with KPIs, metrics, workforce planning, escalation management, and training. Advanced proficiency with customer service platforms, including Salesforce and Zendesk. Strong organizational skills; detail and client service-oriented. Superior English verbal and written communication abilities. Proven ability to work effectively in a fast-paced, 24/7 environment, including scheduled weekends or business-dependent shifts. Experience designing and delivering training, development, and performance improvement initiatives. Skilled in cross-functional collaboration and driving business goals. Preferred Experience Experience with workforce management tools and approaches. Previous experience supporting SaaS products or franchisee/dealer clientele. Record of leading quality assurance and coaching initiatives in a customer support environment.

Company: Marsh Description: Drives timely and accurate production/processing of complex documents/information (includes report preparation). Maintains a solid understanding of the core aspects of relevant Insurance and related legislation (customer awareness) and strengthen new and established relationships Builds and maintains strong working relationships with internal and external stakeholders and serves as point of contact regarding any potential problems. Adheres to Company policies and performance standards and recommend improvements. Contributes to the achievement of Operations team Service Level Agreements (SLA) , Key Performance Indicators (KPI) and business objectives Marsh, a business of Marsh McLennan (NYSE: MMC), is the world s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Our story At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People be empathetic and help create a place where everyone belongs. Grow with purpose Be inspired by our higher calling of improving lives. Be Alight act with integrity, be real and empower others. It s why we re so driven to connect passion with purpose. Our team s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. (THE ROLE) Lead Operations The Lead Operations for Full Case Management represents the Service Center which is responsible for delivering timely and accurate customer service through any/any/all the mediums i.e. on phone, web chat. The Full Case Management Specialist post Go-Live/Certification is required to be an efficient communicator who is well versed with CS tools, domains, client plans and provisions. He/she reports to the assistant manager and may be aligned to one or multiple clients across various domains. She/he is required to effectively communicate complex client plans and provisions aimed at driving first call resolution. She/he is expected to provide effective solutions within the scope of defined client plans and provisions helping the participants make an informed decision. He/she will be required to adhere to Client Level & internal Service Level Agreements and creates a positive participant experience through their knowledge, personal service, confidence building and timely resolution. This role may be leveraged across multiple teams. (RESPONSIBILITIES) 80% of production time to be spent logged in on calls 20% of production time to review claims and take required action Handle calls with an approach to deliver positive customer satisfaction Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision Maintain internal & client defined quality on calls Understands and contributes positively in meeting client SLA s & targets Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently Take complete ownership of self-learning & development Ensuring proper documentation and follow-ups and follow SOP s Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision Act as a change catalyst, support colleague engagement by enabling a positive environment and improve quality and existing processes Ability to innovate with new ideas for continuous process improvement. Identify, share and support operational enhancements. Transitions & Mentoring Actively involved in knowledge transfer and process set-up (REQUIREMENTS) Graduate in listed discipline (BA, B.Com, BCA aggregate marks of >=55% ( No Gaps / Failure throughout Graduation) Work Experience of 6 + years for International Customer Service Voice Prior Customer Service experience would be preferred Excellent verbal and written communication skills with least grammatical errors Basic computer operating skills required (MS- Office Applications) Appropriate Typing speed to be able to efficiently manage documentation during/post interaction Ability to work evening/night shifts Good analytical skills & attention to detail. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Job Summary The L2 SD WAN Operations Engineer will be responsible for the day to day operation, maintenance, and troubleshooting of the company s SD WAN infrastructure. This role involves providing technical support, implementing changes, and ensuring the stability, performance, and security of the SD WAN environment. The L2 SD WAN Operations Engineer will collaborate closely with cross functional teams to deliver reliable and efficient network services to the organization. Responsibilities Provide tier 2 technical support for SD WAN related incidents, service requests, and escalations, ensuring timely resolution and adherence to service level agreements SLAs. Perform routine maintenance activities, such as software upgrades, patches, and configuration changes, to maintain the health and stability of the SD WAN infrastructure. Monitor the performance and utilization of SD WAN devices, circuits, and applications, and take proactive measures to optimize performance and mitigate issues. Troubleshoot connectivity issues, packet loss, latency, and other network related problems affecting SD WAN services, utilizing diagnostic tools and methodologies. Collaborate with network architects, engineers, and vendors to design, implement, and validate SD WAN solutions, ensuring alignment with business requirements and best practices. Participate in change management processes, including reviewing proposed changes, conducting impact assessments, and implementing changes in accordance with change management policies. Document operational procedures, configurations, and troubleshooting steps, and contribute to the development of knowledge base articles and training materials for SD WAN support teams. Stay updated on industry trends, emerging technologies, and best practices related to SD WAN, and provide recommendations for continuous improvement and optimization of the SD WAN environment.

Responsibilities: * Manage client relationships, acquire new clients, develop sales strategies. * Generate leads, manage lead operations, oversee sales activities & development. Travel allowance Provident fund Health insurance