464 Lead Operations Jobs - Page 4

Company Overview: Infimobile, a subsidiary of Aryagami, operates as a Mobile Virtual Network Operator (MVNO) in the United States. Infimobile leverages Aryagami's innovative BSS/OSS (Business Support Systems/Operations Support Systems) solutions to offer cost-effective and flexible mobile plans with nationwide coverage. We are committed to providing seamless service and exceptional customer experiences. Role Summary: Infimobile is seeking a highly motivated and experienced Operations and Escalation Manager to lead our customer-facing operations and manage critical customer issue escalations. This role is pivotal in ensuring the smooth day-to-day functioning of our customer support teams while driving efficient and effective resolution of complex customer problems. Key Responsibilities: Operations Management: Oversee the daily operations of the customer support team and technical support team, ensuring adherence to service level agreements (SLAs) and operational targets. Develop, implement, and optimize operational processes and workflows to enhance efficiency and customer satisfaction. Monitor team performance metrics (e.g., response times, resolution rates, customer satisfaction scores) and implement corrective actions as needed. Manage staffing levels, scheduling, and resource allocation to meet fluctuating demand. Collaborate with other departments (e.g., Network Support, Back end etc) to ensure seamless cross-functional processes. Identify opportunities for process automation and technology adoption to improve operational effectiveness. Escalation Management: Serve as the primary point of contact for all escalated customer issues, ensuring timely acknowledgment and resolution. Investigate complex customer complaints, working cross-functionally to identify root causes and implement lasting solutions. Develop and maintain an escalation matrix and clear protocols for handling various types of customer issues. Communicate effectively with customers throughout the escalation process, providing regular updates and managing expectations. Analyze escalation trends to identify systemic issues and propose preventative measures. Provide coaching and training to frontline support agents on effective de-escalation techniques and complex problem-solving. Team Leadership & Development: Lead, mentor, and motivate a team of customer support professionals, fostering a high-performance and customer-centric culture. Conduct regular performance reviews, provide constructive feedback, and identify training and development needs. Ensure team adherence to all company policies, procedures, and Critical to Protocol (CTP) guidelines. Qualifications: Bachelor's degree in Business Administration, Operations Management, BE or a related field. Minimum of 5-7 years of experience in operations management within a customer service or contact center environment, preferably in the telecommunications industry. Proven experience in managing customer escalations and complex problem resolution. Strong understanding of BSS/OSS systems and telecom operations. Excellent leadership, communication (written and verbal), and interpersonal skills. Demonstrated ability to analyze data, identify trends, and make data-driven decisions. Proficiency in CRM software and contact center technologies. Ability to work effectively in a fast-paced, dynamic environment. Benefits: Competitive salary and performance-based bonuses. Paid time off and holidays. Opportunities for professional development and career growth. A collaborative and innovative work environment. If you are a results-oriented leader with a passion for operational excellence and customer satisfaction, we encourage you to apply!

The Process Operations Lead will be responsible for: Oversight and standardization of the Record-To-Report ("RTR") processes for fixed assets and associated end-to-end business processes, including the accounting for intangible assets and leases (collectively, Fixed Assets). Partnering with the operational accounting teams to gather & analyze data, and design process metrics and KPIs to evaluate the health of processes. Driving implementation of process improvements. Tracking open items, testing, and defect resolution, and providing general production support activities. Advancing and accelerating the close process, increasing efficiency of accounting processes and timeliness of deliverables. Guiding operational accounting teams to handle and solve complex bottlenecks and issues, for all matters impacting fixed assets and lease accounting. Supporting global process owners, project managers and operations with policy, process documentation, and insights. Assisting in the development and documentation of process narratives, standard operating procedures, job aids, flowcharts, and training documents. Ensuring SOx compliance by adhering to internal control requirements, maintaining documentation of key processes and controls, and enhancing the control environment with effective controls. Serving as a financial/accounting subject matter expert to business partners with respect to Fixed Assets. Ability to give guidance on both the technical and business aspects of the RTR processes. Working with Risk & Controls to identify risks, and design/enhance processes and controls needed to be in compliance with Company policy. Staying current on related upcoming changes to accounting pronouncements related to Fixed Assets, and working with technical accounting counterparts to quantify impacts and implement changes to processes or policies, as needed. Supporting the implementation of RTR enterprise technology solutions, including SAP S/4 HANA. Supporting internal order/project accounting processes and SAP fixed assets master data. Administering the financial accounting aspects of the Companys global lease accounting system, CoStar. Collaborating with cross-functional teams, including Tax, FP&A, P2P, Real Estate and Technology. Other duties and special projects as required (e.g., analysis, automation, process standardization, transitions, etc.). Key Skills Specialized Diploma - Chartered Accountant Extensive knowledge (8+ years) Understanding of US GAAP/IFRS and SOx. Experience with SAP S/4HANA, CoStar, OneStream, and BlackLine*. Minimum of two years of practical experience in a process design and improvement methodologies (Kaizen, 6S, BPM)*.

Skills: Billing Search for relevant government/private tenders (GeM, eProcurement sites), Download tender documents and study scope, terms, and eligibility, Coordinate with technical and sales teams to prepare documentation, Prepare and submit tender forms, EMDs, and supporting documents, Track tender deadlines, corrigendums, and submission status, Maintain tender submission records and files (both soft and hard copy),

We are seeking an experienced and dynamic Team Lead Operations with proven expertise in managing processes. The ideal candidate will be responsible for leading a team of associates, ensuring process excellence, maintaining SLAs/KPIs, and driving performance in line with organizational goals. This role requires strong communication skills, people management capabilities, and prior experience in international voice/non-voice processes (BPO/KPO/shared services). Key Responsibilities: Manage day-to-day operations for an international process, ensuring delivery of service as per client requirements. Monitor team performance, track KPIs, and ensure achievement of SLA targets such as quality, productivity, CSAT, AHT, and FTR. Conduct regular coaching, mentoring, and performance reviews to build a high-performing team. Handle escalations effectively and provide quick resolutions within defined timelines. Ensure compliance with company policies, process guidelines, and data security standards (GDPR, HIPAA, etc. as applicable). Analyze process gaps, identify areas of improvement, and implement corrective action plans. Collaborate with internal stakeholders and clients to address operational challenges. Prepare and present performance dashboards, weekly/monthly reports, and business reviews. Support workforce management in scheduling, rostering, and leave planning for optimal coverage. Drive employee engagement, motivation, and retention through effective leadership practices. Qualifications & Skills: Graduate in any discipline (MBA preferred but not mandatory). Hands-on experience in handling international voice/non-voice/chat/email processes . Strong communication, interpersonal, and stakeholder management skills. Proficiency in MS Excel, reporting tools, and CRM platforms. Flexibility to work in rotational shifts, including night shifts, as per business needs.

Dear Candidate, We are Urgently hiring for Senior Operations Manager for one of V ery Renowned Big MNC . Candidate Must have 15+ years of BPO/BPM experience. Company details- It is a global leader in the customer experience (CX) industry. With +150,000 associates across the globe, they are the team behind the best experiences for +800 of the worlds leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, It combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Head Quarter is in Miami United States. Brief Job Description for Senior Operations Manager: 1. Candidates should be from BPO/BPM Background 2. Telecom background experience is Preferred 3. Total Experience - 15+ yrs 4. Current Designation on Papers should be Senior Manager for at least 1+ years. 5. Strong leadership skills with the ability to manage large groups of people. Strong verbal/written communication and facilitation skills. Strong interpersonal skills and experience demonstrating successful customer relationship management. 6. 4 or more years of directly related experience, including 2 or more years of supervisory experience. 7. International Voice Experience; having Outbound experience will have an added advantage. 8. Shall operate in US shift timings, and would be required to stretch as and when required. 9. Manager level into Telecom Domain for International contact center, US. 10. Appropriate communication and escalation of client issues to multiple levels of site and Operations management. 11. Client strategies to meet client/corporate goals and objective. 12. College degree in Business Management/Administration or equivalent combination of education and directly related experience. Education - Any Graduate or 4 years Diploma Shifts - US (5.30 pm to 3.30 am) 5 days working Handling Managers, AM's & TL's Location: Airoli, Navi Mumbai. If you find that your profile completely Matches with the JD mentioned above kindly send me your details mentioned below with CV attached ASAP @ khushbu.adventhr@gmail.com Name - Email - Mob - Total Exp (yrs) - Exp working in Telecom Industry (Yrs) - Exp working as Operations Manager (Yrs) - Designation on Papers Senior Operations Manager (Yrs) - International Voice Process experience (Yrs) - Team Size Handling (Nos.) - Current Org- Current CTC- Expected CTC- Current Location in Mumbai (Res.) - Notice Period - Reason for Change- Kindly share all details immediately to proceed ahead with the opportunity. Thanks and Regards Khushboo khushbu.adventhr@gamil.com

Job Summary: We are seeking a dynamic Operations Manager to lead our Domestic Voice Sales Process. The role requires strong leadership, sales focus, and the ability to drive high-performing teams while ensuring compliance and client satisfaction.

Under minimal direction, she/he will be responsible for managing the overall OPERATIONS of the CENTRES assigned in the city. Centre Heads of each assigned centre, will report to this position. Cluster Operations manager will report to Regional Business Head. Responsible for operational readiness of NEW centre roll-out. Responsible for operational efficiency & service delivery First point of contact for escalation from parents (customers) Accountable for the Quality & Service consistency of the cluster Coach the centre heads for individual development & quality of centre leadership Accountable for staff efficiency at centre level & overall retention rate of the cluster Co-Own revenue targets of cluster with business team Personal Attributes: Good Communication Skills; Service & Solution mind set; Self driven personality & team player; Live by personal Quality, Value & Ethics; Work with high career values; Respect "Diversity in workplace".

Internship Chadhava On-Site Bangalore Urban, Karnataka, India Job Title: Operations Intern Location: HSR Layout, Bangalore Work Mode: In office Duration: 6 months About AppsForBharat (Sri Mandir App) AppsForBharat, a Series B funded faith-tech startup, is backed by India s leading VCs including Fundamentum, Susquehanna Asia VC, Peak XV Partners (prev. Sequoia Capital), Elevation Capital, and BEENEXT. Our mission is to build digital platforms that fulfill the devotional and spiritual needs of hundreds of millions of users in India and globally. Our flagship product, Sri Mandir , is the world s largest app for Hindu devotees. With over 20 25% month-on-month growth, the app enables users to engage in spiritual practices, access sacred content, and connect with temples and rituals in a deeply meaningful way. India s devotion economy is a $44B market with immense potential for innovation. AppsForBharat is at the forefront of this transformation, creating deeply immersive spiritual experiences for users. Role Requirements: We re looking for an Operations Intern with the eye for detail, analytical mindset, and execution drive to keep our Chadhava campaigns running flawlessly. If you thrive on structured processes, love data, and can switch gears between catalog setup and performance tracking, this is the opportunity to jump in. Key Responsibilities Campaign Launches - Create, set up, and take campaign stores live on the admin panel. Catalog Store Readiness Manage SKU catalogs, product listings, and ensure stores are error-free. App Programming Own and execute app programming for Chadhava campaigns. Performance Tracking Monitor campaign metrics (Conversions, AOV, ARPU), highlight insights on high/low performing campaigns. Reporting Analysis Build weekly dashboards using Excel/Sheets for operational metrics. Cross-team Coordination Collaborate with Content and Design teams to capture requirements, plan timelines, and ensure on-time store go-lives. Day-to-Day Ops Work closely with the Operations Lead to ensure smooth execution of daily workflows. Requirements Strong Excel/Google Sheets skills for reporting and analysis. Detail-oriented with a bias for accuracy and timeliness. Ability to multitask and meet deadlines in a fast-paced environment. Strong communication and collaboration skills. Analytical mindset with curiosity to dive into data. Bonus: Prior exposure to e-commerce, catalog management, or operations. Familiarity with AI tools (e.g., ChatGPT, Perplexity, Claude, Gemini) to aid research, analysis, and execution.

Operations Head Sociobliss Pvt Ltd Location: Andheri Mumbai (Work From Office Only) Experience: 5+ years in a senior operations role at a digital agency About SocioBliss Sociobliss is a 7-year-old private limited company with a team of 35+ professionals, serving clients across healthcare, pharma, cosmetics, dermatology, hospitality, and more. As a full-service digital agency, we specialize in SEO, Social Media, Performance Marketing, Website Development, and Creative Strategy. Role Overview We are looking for an Operations Head to streamline workflows, implement automation, manage teams, and enhance overall efficiency. You will play a key role in freeing the CEO from daily execution, ensuring seamless coordination across departments, and contributing to strategic growth. Key Responsibilities Oversee and optimize workflows across SEO, Website, SMM, Performance, Creative, Content & HR teams. Implement automation tools to improve efficiency and turnaround times. Ensure timely execution of projects, while maintaining high quality. Act as a key point of contact for clients, ensuring smooth communication and project management. Guide and mentor teams to productivity and performance. Work closely with leadership on strategy, growth, and process improvements. Who Should Apply 5+ years of experience in operations at a digital agency. Strong leadership skills with a track record of managing cross-functional teams. Expertise in process automation and efficiency optimization. Excellent communication and decision-making abilities. Mumbai-based (WFO only, no remote applicants). Why Join Sociobliss Be part of a growing digital agency with a strong industry presence. Lead operations with freedom to implement new tools & strategies. Work closely with the leadership team to drive scalability & success.

As a Process Associate – Order to Cash (O2C), you will be responsible for managing Order management and Receivables management. You should be flexible to work in shifts. Your primary responsibilities include: Coordinate activities associated with Order to Cash Recognize potential threats and suggest suitable actions Adhere to SLAs and timelines Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a focus on Accounts Receivable Ability to manage Order fulfilment, Collections & Cash payments Working knowledge of basic accounting and accounting principles Proficient in addressing quires and taking follow-up actions Preferred technical and professional experience Proficient in MS Office applications Self-directed and ambitious achiever Meeting targets effectively Skilled in thriving under deadlines and contributing to changemanagement Showcasing strong interpersonal teamwork

AsProcessAnalyst – Order to Cash (O2C), you are responsible for processing Accounts receivable, posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts. Your primary responsibilities include: Analysis of receivable accounts, investigation of entries, and pulling audit prep work. Involve in netting instructions, Direct Debit run, rejection of Direct Debit, and Oracle updating. Investigate unapplied payments, rectify them, and ensure proper allocation. Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions. Adhere to client Service Level Agreements (SLAs) and meet the specified timelines. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a minimum of 2-4 years of experience in Order to Cash. Expertise in enhancing cash application automation, increasing touchless cash settlement, and reducing complexity and instability in assigned accounts. Proven track record in meeting accuracy and timeliness goals, achieving individual and business metrics and collaborating with customers, sales, and finance for improvements. Demonstrated hands-on proficiency in enhancing cash application automation, maximizing touchless cash settlement, and minimizing complexity and instability in assigned accounts. Preferred technical and professional experience Proficient in MS Office applications and any ERP software as an end-user. Self-directed and ambitious achiever. Meeting targets effectively. Skilled in thriving under deadlines and contributing to change management, showcasing strong interpersonal teamwork.

1. Strong Knowledge of Capital Markets with domain expertise 2. Should be experienced in managing processes transitions, critical activities migration, risk assessment of onboarding tasks 3. Should be able to manage team of ~60 -90 team size and lead an engaged, skilled and motivated work force 4. Lead the process and experience of managing teams for Calculation of NAV, Reconciliations, Corporate Actions, Fund Accounting, Fund Admins 5. Well versed with performing daily / weekly / quarterly reconciliation across various products like Equities, Fixed Income, Derivatives

Responsibilities: * Manage team performance & development * Ensure target achievement through effective leadership * Collaborate with cross-functional teams * Lead operations, handle team, manage & coach Shift allowance Over time allowance Health insurance Employee state insurance Annual bonus Performance bonus Referral bonus Provident fund Gratuity

Leading BPO in Gurgaon Hiring For Team Leader/Sr Team Leader//Assistant Manager International Voice Process CTC UPTO 12.5 LPA Require min 1 Year as Team Leader Experience in International BPO Strong in Operations Matrices like Attrition, Shrinkage, CSAT Shifts 24*7 Require Excellent Communication skills in English in Written & Verbal Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities • Stay current on internal work processes, policies and procedures. Attend required manager development training Preferred candidate profile Must be Working as Team Leader in International BPO Must have Good Communication Skills Experience in Voice Process Perks and benefits Good Incentives Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Leading BPO in Gurgaon Hiring For Team Leader/Sr Team Leader//Assistant Manager International Voice Process CTC UPTO 12.5 LPA Require min 1 Year as Team Leader Experience in International BPO Strong in Operations Matrices like Attrition, Shrinkage, CSAT Shifts 24*7 Require Excellent Communication skills in English in Written & Verbal Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities • Stay current on internal work processes, policies and procedures. Attend required manager development training Preferred candidate profile Must be Working as Team Leader in International BPO Must have Good Communication Skills Experience in Voice Process Perks and benefits Good Incentives Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Eligibility Criteria Bachelors degree in Business Administration, Operations Management, or a related field. Proven experience in an operational role, preferably in a similar industry( E-Commerce) Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities. Proficiency in MS Office and operational management software. Ability to work independently and as part of a team. Strong organizational and multitasking skills. Job Responsibilities Assist in planning and executing operational strategies. Oversee daily operational activities and ensure they align with the companys objectives. Monitor and analyze the effectiveness of various processes and workflows. Identify areas for improvement in operational processes. Develop and implement process optimization initiatives. Monitor the impact of implemented changes and adjust strategies as necessary. Coordinate with various departments to ensure seamless operations. Communicate effectively with team members and management. Prepare and present reports on operational performance. Monitor quality control processes and implement corrective actions when needed. Oversee the entire order fulfillment process, ensuring timely and accurate order processing. Coordinate with warehouse and logistics teams to ensure efficient packing, shipping, and delivery of products. Monitor order status and resolve any issues related to delays, cancellations, or returns. Manage inventory levels to prevent stockouts and overstock situations. Implement inventory control procedures to maintain accurate stock records. Work with shipping carriers and logistics partners to optimize delivery routes and costs. Collaborate with the customer service team to address and resolve customer inquiries and complaints. Maintain relationships by supporting suppliers and vendors. Mandatory Key Skills operations Lead,customer service,inventory management,quality control,order processing,inventory control,warehouse,Operations Management.

The Marketing Operations Analyst II is responsible for lead and pipeline reporting, ensuring accurate data tracking, performance measurement, and insights to drive marketing and sales alignment. This role focuses on lead management, pipeline analysis, and revenue reporting, while also managing Google Analytics, Google Ads, and other digital marketing performance metrics. The ideal candidate has strong analytical skills, experience with BigQuery, and expertise in data visualization, attribution modeling, and marketing analytics. Key Responsibilities: Lead & Pipeline Reporting Manage and maintain lead flow tracking and reporting from marketing campaigns into HubSpot and CRM (Salesforce preferred), ensuring data accuracy and integrity. Track, analyze, and report on pipeline performance, lead conversion rates, and marketing-influenced revenue to measure campaign impact. Build and maintain dashboards in CRM, Looker Studio, Tableau, and Power BI to visualize lead lifecycle stages, funnel progression, and sales handoff efficiency. Develop and refine marketing attribution models to assess the effectiveness of marketing channels and campaigns in pipeline generation. Work closely with Sales Operations and Demand Generation teams to ensure seamless lead handoff and alignment on pipeline metrics. Google & Digital Marketing Reporting Monitor and analyze Google Analytics and Google Ads performance, identifying trends and opportunities for optimization. Track digital campaign performance across paid media, SEO, and website engagement, providing recommendations for improvement. Implement and maintain Google Tag Manager configurations to optimize conversion tracking and event measurement. Conduct A/B testing and conversion rate analysis to optimize digital campaigns and landing page effectiveness. Ensure marketing data is structured correctly in BigQuery for advanced analytics and reporting. Marketing Data Management & Compliance Maintain data hygiene, segmentation, and enrichment to improve targeting and reporting accuracy. Ensure compliance with data privacy regulations (GDPR, CCPA) in all lead tracking and reporting activities. Collaborate with marketing and IT teams to improve data governance and system integrations. Qualifications & Experience 5+ years of experience in marketing analytics, lead operations, or data analysis. Strong expertise in lead management, pipeline tracking, and revenue reporting. Proficiency in BigQuery for querying and analyzing large-scale marketing and sales data. Experience with data visualization tools (Google Looker Studio, Tableau, Power BI). Google Analytics and Google Ads experience, with a strong understanding of paid search, SEO, and digital reporting. Knowledge of marketing attribution modeling, multi-touch attribution, and conversion tracking. Familiarity with CRM systems (Salesforce preferred) and HubSpot reporting. Ability to interpret complex data sets and present insights to marketing, sales, and leadership teams. Preferred Skills: Experience with SQL, Python, or R for advanced data analysis and reporting. Familiarity with Google Tag Manager for event tracking and campaign measurement. Certifications in HubSpot, Google Analytics, or BigQuery are a plus.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Responsibilities : Handle migration/Test and turn-up tasks and installations in general to configure and delivery SDWAN site devices accordingly; Handle changes on SSR (Simple Service Request), delivering configuration on Cisco Viptela Support 2nd line incidents related to SDWAN Products always cooperating with other levels of support in a in a high level Build configuration for DyNS SDWAN Products eq.: Cisco Viptela according to SDWAN standards; Providing in-depth technical support to customers through monitoring, localization and remote repair; Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our SLAs; Provide process improvement input wherever possible; Provide Technical engineering support capability for a number of multinational customers; May do proactive jeopardy management; Providing higher level support internally and Hypercare as well Organizing technical trainings or knowledge sharing; Participate in regular meetings with Senior Technical Support Engineers (3rd line), Consultants, Specialists, vendors and/or other 3rd parties e.g. Customers and Suppliers Perform quality checks on customer equipment to ensure all configurations meet required compliance standards as well as both customer and company security policies; When visible recommend flexible and scalable solutions to support new business objectives; Be part of the pre and post-deployment network implementation and understand if what is being deployed is exactly the same as the customer wants or expected to see in place; Monitor and test DyNS products installed on customer network (Nokia Nuage, Cisco Viptela or Meraki) performance and provide network performance statistics and trends reports when needed; Work in conjunction with Design teams in order to ensure the stable operation of DyNS SDWAN products to be deployed; Conduct research on network services, protocols, and standards in support of SDWAN. Help to identify internal team needs by helping L2 engineers solving problems and performing guidance solve issues or making it quickly solved; Skills : Expert Level Knowledge in Routing and Switching Experience working over SDWAN Products : Cisco Viptela or Meraki or Velo Cloud or SDWAN Fortinet or Palo Alto Prisma SDWAN CCNP (or similar level of knowledge in networking) Knowledge on SDWAN Products; Understanding on LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/xVPN Good troubleshooting Skills Mandatory Skills: Order Management(Comms). Experience: 3-5 Years.

Responsibilities: * Lead operations team * Ensure process compliance & efficiency * Collaborate with stakeholders * Manage operational risks * Oversee day-to-day activities

Lead daily sourcing operations, ensuring seamless execution of trade finance transactions across multiple geographies Oversee international customs clearance processescoordinate with customs brokers, freight forwarders, and regulatory bodies to ensure full compliance with import/export regulations Identify gaps in the sourcing-to-shipping cycle and implement solutions to improve turnaround time, efficiency, and cost-effectiveness Collaborate with internal teams (credit, product, tech) and external vendors (suppliers, logistics providers, customs agents) to drive smooth operational execution. Ensure accurate and timely handling of trade documents such as BLs, invoices, packing lists, COO, and customs filings Proactively identify risks in cross-border operations and implement mitigation strategies, especially related to delays in customs clearance or non-compliance Track key operational KPIs and provide insights to leadership for continuous improvement in sourcing and logistics processes

Microland Limited is looking for Senior Lead - Operations Excellence to join our dynamic team and embark on a rewarding career journey Senior Lead is a professional who is responsible for leading, guiding, and supervising a team of employees to achieve specific goals and objectives Some of the key responsibilities of a Team Lead include:1 Providing direction, guidance, and support to team members to help them achieve their individual and team goals Managing team schedules, delegating tasks, and ensuring that deadlines are met Mentoring, coaching, and providing feedback to team members to help them grow and develop their skills Identifying and resolving conflicts and obstacles that may impact team performance Ensuring that team members have the necessary resources and support to perform their job effectively The ideal candidate for this role should have strong leadership, communication, and interpersonal skills

Microland Limited is looking for Lead - Operations Excellence to join our dynamic team and embark on a rewarding career journey Lead is a professional who is responsible for leading, guiding, and supervising a team of employees to achieve specific goals and objectives Some of the key responsibilities of a Team Lead include:1 Providing direction, guidance, and support to team members to help them achieve their individual and team goals Managing team schedules, delegating tasks, and ensuring that deadlines are met Mentoring, coaching, and providing feedback to team members to help them grow and develop their skills Identifying and resolving conflicts and obstacles that may impact team performance Ensuring that team members have the necessary resources and support to perform their job effectively The ideal candidate for this role should have strong leadership, communication, and interpersonal skills

Microland Limited is looking for Associate Lead - Operations Excellence to join our dynamic team and embark on a rewarding career journey Lead is a professional who is responsible for leading, guiding, and supervising a team of employees to achieve specific goals and objectives Some of the key responsibilities of a Team Lead include:1 Providing direction, guidance, and support to team members to help them achieve their individual and team goals Managing team schedules, delegating tasks, and ensuring that deadlines are met Mentoring, coaching, and providing feedback to team members to help them grow and develop their skills Identifying and resolving conflicts and obstacles that may impact team performance Ensuring that team members have the necessary resources and support to perform their job effectively The ideal candidate for this role should have strong leadership, communication, and interpersonal skills

Microland Limited is looking for Associate Lead - Operations Excellence to join our dynamic team and embark on a rewarding career journey Lead is a professional who is responsible for leading, guiding, and supervising a team of employees to achieve specific goals and objectives Some of the key responsibilities of a Team Lead include:1 Providing direction, guidance, and support to team members to help them achieve their individual and team goals Managing team schedules, delegating tasks, and ensuring that deadlines are met Mentoring, coaching, and providing feedback to team members to help them grow and develop their skills Identifying and resolving conflicts and obstacles that may impact team performance Ensuring that team members have the necessary resources and support to perform their job effectively The ideal candidate for this role should have strong leadership, communication, and interpersonal skills

The role of an Operations Lead, is of an experienced Project Coordinator to drive Residential Interior fit-out projects in collaboration with the design and installation teams. Roles and Responsibilities Single point of contact for the customer during the execution phase of their home interiors. Detail review of the drawings, understanding the scope as per BOQ and explaining the same to the customer. Receive materials from Warehouse and to validate the same as per Order / BOQ. Day today coordination and foster teamwork between all the project stakeholders. Share the daily progress report for the installation works with the customer. Engage, interact and build professional relationships with the Design professionals, Production, Warehousing, and Installation teams. Directing the Installation team simultaneously to safely execute the work according to the design plan. Work closely with the internal Production team, Logistics team and Vendor supply team to ensure a high standard of execution and customer experience. Understanding customer concerns and providing resolutions on the same after coordinating with internal stakeholders.