464 Lead Operations Jobs - Page 3

The Associate is a First Level Manager who will be required to manage the day to day activities of the Reconciliation process. Would serve as a People Manager with a very strong Subject Matter Expertise to resolve queries from team members and resolving parties alike. Aided by a Process Supervisor, the Team Manager helps address the process issues faced by the team. Candidate would work very closely with the team members, AVP/VP, resolving parties and external custodians to keep the number and value of ageing Cash & Position breaks under control. Your key responsibilities Functional Responsibilities Have deep knowledge of the Reconciliation process and the associated Investment and Accounting Book of Records. An associated understanding of Swifts / internal feeds that enable the above. Ability to relate the Reconciliation to upstream and downstream functions. Appreciation of the impact of open Cash & Position breaks and ability to Investigate & Identify the Root Cause and henceforth assign the Cash & Positions break to the correct resolving party for further investigation & resolution. Analytical mindset to reduce the number and value of open breaks so as to minimize risk exposure Work effectively with internal functions such as Trade Processing, Reference Data, Corporate actions, Bookings, Tax etc. and with external Custodians for resolution of breaks. Support with small to medium sized process & functional change initiatives to improve efficiency & reduce risk. Other Responsibilities / Tasks Help the team members perform primary investigation on the Cash and Position breaks and manage their queries and escalations from the Front Office and Resolving Parties Be the first point of contact for process & functional issues faced by the team members and front office colleagues. Ensure proper back-ups created and assist other teams during contingencies (Staff shortage, high volumes etc) Driving Process Improvement through innovation Manage performance of the team members with a focus on their skill development. Perform regular performance reviews of staff as per Organizational guidelines. Your skills and experience Minimum work experience of 8 years with the last 4 years in a managerial role. Prior experience in Reconciliation of Cash & Positions across Investment and Accounting Book of Records against Custodians Preferably with an Asset Manager, Fund Accountant and / or a Custodian Good understanding of Aladdin and market data platforms like Bloomberg is a plus. Knowledge of Security and Trade Life Cycle of various financial products is a pre-requisite. A quality mindset with a Six Sigma / Lean background would be a plus Fluency in Microsoft Office skills specifically MS Excel & MS PowerPoint Should demonstrate solution drive approach & innovative thinking. Should be open to work in the required shift Strong people manager with proven track record of working with & developing people. Education / Certification Graduates/Masters with good academic records. Excellent communication & collaboration skills.

Job Description: The Team Leader coordinates the workflow of the Invoice Processing & Quality Control teams in support of Invoice Processing Operations India work group. The Team Leader is well-versed on all processes and procedures of Invoice Processing Operations (includes tasks/sub-tasks) and serves as a mentor and trainer to other team members. In addition, also assists the manager with all general office duties, coordinate training procedures, project distribution, and scheduled reports. Moreover, Team Leader is also responsible for keeping team members motivated. This needs to be accomplished by fully communicating job descriptions, performance expectations and career paths. The Team Leader must present to upper management a regular analysis of documents received and development of the teammates. PRIMARY RESPONSIBILITIES Manage day-to-day operations of the Invoice Processing Operations team to ensure the groups deliverables are met Research and resolve client/staff questions and issues. Maintain seamless communication with the US counterparts and liaise with them on operational front regularly. Handle the leave management for the team effectively and ensure proactive communication is sent to the US staff. Drive process efficiencies within the group every quarter. Train and mentor new and existing staff members of the team. Step up to complete the tasks if the situation demands Timely escalation to management of problem/issues that may affect deliverables Always assist Manager in the evaluation of group/individual performance Participate in the screening and interview selection process. Participate in coaching and counseling staff Needs to be flexible for handling additional tasks as per the business requirements. REQUIRED KNOWLEDGE/SKILLS/ABILITIES Minimum 6-10 plus years of overall work experience is preferred. Minimum 2 years of experience in leading the teams in the BPM/ITeS Operations groups. Bachelors degree or equivalent is required. Must have good experience with Microsoft Office products (Primarily MS Excel & PowerPoint). Excellent language and communication skills (written and verbal). Experience with data analysis, problem solving and root cause analysis. Self-motivated and goal oriented. Proven ability to effectively communicate with internal and external management and work collaboratively. Ability to learn and utilize new procedures and processes quickly. High level of organizational skills and ability to effectively prioritize group/individual tasks.

Key Responsibilities: Identify and develop new business opportunities Build and maintain strong client relationships Work closely with the creative and marketing teams to align strategies Pitch advertising and marketing solutions to potential clients Meet revenue targets and contribute to overall business growth BTL/ Outdoor Activation experience (mandatory) Lead, coach, and mentor a team of Business Development Executives (BDEs) to meet or exceed targets. Develop and execute effective lead generation strategies. Monitor team performance and implement strategies for improvement. Conduct regular training sessions to enhance team skills. Identify new market opportunities and partnerships. Build and maintain strong relationships with key clients and stakeholders. Collaborate with Marketing, Sales, and Product teams to align strategies.

Responsibilities: * Manage team performance & development * Ensure operational excellence * Collaborate with stakeholders * Drive results through leadership * Foster strong team culture Shift allowance Over time allowance Maternity benefits in mediclaim policy Employee state insurance Annual bonus Performance bonus Referral bonus Gratuity Provident fund

Design and institutionalize Leader Standard Work (LSW) frameworks across key functions. Drive the development and ongoing management of Yearly Goal Trees Lead and coordinate Monthly Business Reviews (MBRs) ensuring accuracy, relevance, and follow-through of action items. Prepare executive presentations and dashboards for senior leadership Collaborate with cross-functional teams to ensure alignment with strategic goals and KPIs. Manage and execute internal communications including Townhalls, Leadership messages, and updates. Identify and implement continuous improvement opportunities in business processes and operations. Track and report key metrics related to operational excellence and engagement. MBA from a with a specialization in Operations, Strategy, or General Management. 7-8 years of experience in business operations, or program management. Familiarity with tools like Power BI or other dashboarding solutions.

Designation- Team Lead Operation Location- Mumbai (Andheri-Marol) Salary Range- 7LPA-8LPA Shift Details- Mon- Fri | 12:30PM- 9:30PM | Work From Office | (1-way drop-off facility for females) We are looking for a candidate with 3+ years of experience in Operations , strong communication skills, and prior experience in leading and managing a team . Role Summary upGrad is looking for professionals who are passionate about management, technology, and education to shape learning experiences for working professionals and help build the careers of tomorrow. This role involves planning, strategizing, coordinating with stakeholders, managing project timelines , and leading a team of associates and senior associates to ensure smooth program delivery and learner success. Key Responsibilities Design and implement SOPs and processes for different initiatives to improve learner outcomes. Take ownership of processes, identify gaps, and conduct root cause analysis to close them. Drive the success of learners in the Management and Education domain. Lead and guide a team of associates and senior associates. Collaborate with teams like Content, Delivery, Student Success, Careers, and Corporate Partnerships to deliver results. Skills & Requirements Bachelors or Masters degree from a reputed institute. 3+ years of experience in consulting firms, fast-growing startups, or edtech companies. Strong problem-solving skills with the ability to identify gaps and drive execution. Excellent people skills to work with diverse teams and stakeholders. Data-driven mindset with the ability to analyze information and make decisions. Prior experience in managing a team of delivery executives (preferably in edtech).

As a Process Associate – Order to Cash (O2C), you will be responsible for managing Order management and Receivables management. You should be flexible to work in shifts. Your primary responsibilities include: Coordinate activities associated with Order to Cash Recognize potential threats and suggest suitable actions Adhere to SLAs and timelines Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a focus on Accounts Receivable Ability to manage Order fulfilment, Collections & Cash payments Working knowledge of basic accounting and accounting principles Proficient in addressing quires and taking follow-up actions Preferred technical and professional experience Proficient in MS Office applications Self-directed and ambitious achiever Meeting targets effectively Skilled in thriving under deadlines and contributing to changemanagement Showcasing strong interpersonal teamwork

As a Process Associate – Order to Cash (O2C), you will be responsible for managing Order management and Receivables management. You should be flexible to work in shifts. Your primary responsibilities include: Coordinate activities associated with Order to Cash Recognize potential threats and suggest suitable actions Adhere to SLAs and timelines Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a focus on Accounts Receivable Ability to manage Order fulfilment, Collections & Cash payments Working knowledge of basic accounting and accounting principles Proficient in addressing quires and taking follow-up actions Preferred technical and professional experience Proficient in MS Office applications Self-directed and ambitious achiever Meeting targets effectively Skilled in thriving under deadlines and contributing to changemanagement Showcasing strong interpersonal teamwork

At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People be empathetic and help create a place where everyone belongs. Grow with purpose Be inspired by our higher calling of improving lives. Be Alight act with integrity, be real and empower others. It s why we re so driven to connect passion with purpose. Our team s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. (THE ROLE) Lead Operations The Lead Operations for Full Case Management represents the Service Center which is responsible for delivering timely and accurate customer service through any/any/all the mediums i.e. on phone, web chat. The Full Case Management Specialist post Go-Live/Certification is required to be an efficient communicator who is well versed with CS tools, domains, client plans and provisions. He/she reports to the assistant manager and may be aligned to one or multiple clients across various domains. She/he is required to effectively communicate complex client plans and provisions aimed at driving first call resolution. She/he is expected to provide effective solutions within the scope of defined client plans and provisions helping the participants make an informed decision. He/she will be required to adhere to Client Level & internal Service Level Agreements and creates a positive participant experience through their knowledge, personal service, confidence building and timely resolution. This role may be leveraged across multiple teams. (RESPONSIBILITIES) 80% of production time to be spent logged in on calls 20% of production time to review claims and take required action Handle calls with an approach to deliver positive customer satisfaction Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision Maintain internal & client defined quality on calls Understands and contributes positively in meeting client SLA s & targets Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently Take complete ownership of self-learning & development Ensuring proper documentation and follow-ups and follow SOP s Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision Act as a change catalyst, support colleague engagement by enabling a positive environment and improve quality and existing processes Ability to innovate with new ideas for continuous process improvement. Identify, share and support operational enhancements. Transitions & Mentoring Actively involved in knowledge transfer and process set-up (REQUIREMENTS) Graduate in listed discipline (BA, B.Com, BCA aggregate marks of >=55% ( No Gaps / Failure throughout Graduation) Work Experience of 6 + years for International Customer Service Voice Prior Customer Service experience would be preferred Excellent verbal and written communication skills with least grammatical errors Basic computer operating skills required (MS- Office Applications) Appropriate Typing speed to be able to efficiently manage documentation during/post interaction Ability to work evening/night shifts Good analytical skills & attention to detail. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. Authorization to work in the Employing Country Note, this job description does not restrict managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. .

Our story At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People be empathetic and help create a place where everyone belongs. Grow with purpose Be inspired by our higher calling of improving lives. Be Alight act with integrity, be real and empower others. It s why we re so driven to connect passion with purpose. Our team s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. (THE ROLE) Lead Operations The Lead Operations for Full Case Management represents the Service Center which is responsible for delivering timely and accurate customer service through any/any/all the mediums i.e. on phone, web chat. The Full Case Management Specialist post Go-Live/Certification is required to be an efficient communicator who is well versed with CS tools, domains, client plans and provisions. He/she reports to the assistant manager and may be aligned to one or multiple clients across various domains. She/he is required to effectively communicate complex client plans and provisions aimed at driving first call resolution. She/he is expected to provide effective solutions within the scope of defined client plans and provisions helping the participants make an informed decision. He/she will be required to adhere to Client Level & internal Service Level Agreements and creates a positive participant experience through their knowledge, personal service, confidence building and timely resolution. This role may be leveraged across multiple teams. (RESPONSIBILITIES) 80% of production time to be spent logged in on calls 20% of production time to review claims and take required action Handle calls with an approach to deliver positive customer satisfaction Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision Maintain internal & client defined quality on calls Understands and contributes positively in meeting client SLA s & targets Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently Take complete ownership of self-learning & development Ensuring proper documentation and follow-ups and follow SOP s Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision Act as a change catalyst, support colleague engagement by enabling a positive environment and improve quality and existing processes Ability to innovate with new ideas for continuous process improvement. Identify, share and support operational enhancements. Transitions & Mentoring Actively involved in knowledge transfer and process set-up (REQUIREMENTS) Graduate in listed discipline (BA, B.Com, BCA aggregate marks of >=55% ( No Gaps / Failure throughout Graduation) Work Experience of 6 + years for International Customer Service Voice Prior Customer Service experience would be preferred Excellent verbal and written communication skills with least grammatical errors Basic computer operating skills required (MS- Office Applications) Appropriate Typing speed to be able to efficiently manage documentation during/post interaction Ability to work evening/night shifts Good analytical skills & attention to detail. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. ."

Job Title: AML/KYC Operations Team Leader Location: Hyderabad Industry: BFSI / Risk & Compliance / Financial Services Employment Type: Full-Time Shift : Us Shift Working Hr : 10 Hr Day Experience Required : TL (Team Leader) - Minimum 8 Years (1.5+ Years Team Handling) - 10,91,063 11,00,000 Minimum 9years 14 yrs Exposure and Experience in working on complex AML/ KYC cases Customer Due Diligence, Account activity reviews, KYC On-boarding for individuals and entities, suspicious activity monitoring and surveillance, economic sanctions, politically exposed person monitoring etc. Coordinate with counterparts on customer/client onboarding and approvals across multiple functions/Units For eg: Front office, compliance team, AML middle office, Operations, Legal and Tax in a high pressure /time sensitive environment Undertake renewal of due diligence on existing clients/counter parties to ensure identifications of changes in risk profile, including reputation and operational risk factors Monitor implementation of AML related audit recommendations which can be from internal/External auditors, regulators. Participate in design and testing of enhancement to client due diligence database, Reports and systems. Interacting with Onsite controllers on various operational issues. Setting up new AML/KYC Procedures, operationalizing with the Business, providing quality assurance and Establishing a Transparent Metrics Process Provide Ongoing KYC Due Diligence Support for Periodic Reviews and Event Based Reviews Help optimize the Client Onboarding Experience with a Focus on Minimal Touch Points while Satisfying Regulatory Requirements and Internal AML/KYC Procedures Help to gather metrics from various business partners and share regular, transparent MI Reporting to all Stakeholder Understanding of the applicable regulatory landscape and regulatory bodies across geographies Excellent leadership and organizational skills with a proficiency in managing the time in an efficient manner Highly motivated and active individual who will be able to encourage other members Sound at MS Office Suite (Word, Excel and PowerPoint) Good oral and written communication skills Best regards, Manish Chauhan HR Executive| Career Guideline Mumbai 9136520859 manish@careerguideline.co.in

*Please note this is not a role with 2070 Health* Description About the Company: Redesign Health is a global venture builder that empowers founders to launch and scale transformative healthcare companies. We help founders overcome the unique challenges of healthcare innovation with an ecosystem and suite of capabilities supporting ideation and diligence, commercial traction, and execution. Since 2018, we have backed founders to launch more than 65 companies that have touched the lives of over 15 million patients and generated more than $1 billion in revenue. We believe we can create breakthrough innovations in global health technology through grit, technical excellence, and teamwork. We seek out builders who share our ambitious vision. We are thrilled to introduce Redesign Health India , a new chapter in our mission to revolutionize healthcare innovation. Our aim is to create, launch, and scale cutting-edge healthcare technology companies, drawing on both local and global expertise to tackle the continent s most critical healthcare challenges. To achieve this ambitious vision, we need your talent and dedication. Redesign Health is dedicated to launching AI-native healthcare ventures that transform how care is delivered and experienced. Like the startups we build, we embed AI deeply into all our operations, empowering our team to focus their creativity and expertise on the most complex challenges and high-impact opportunities. Were seeking curious, adaptable individuals who are excited to explore new ways of working, eager to constantly experiment, and committed to pushing the boundaries of whats possible at the intersection of human ingenuity and artificial intelligence. About the Job: As our People Operations Lead, you will play a critical role in enabling global hiring, optimizing HR processes, ensuring compliance, and enhancing the employee experience. You will drive automation, improve HR system efficiencies, and support global expansion initiatives. This role is highly strategic and operational, requiring a balance of hands-on execution and long-term planning to support business growth and workforce alignment. This role will be the only team member 100% dedicated to People Operations meaning they must be comfortable owning all aspects of the work and operating with high autonomy. Prior People Operations experience for a USA team and at least one other global market is required, while prior experience working in the US is preferred. Strong candidates should also have experience working at a startup and within a small People Operations/Human Resources team. Based in our Bengaluru office, this role will report to our Chief of Staff , who is based in our New York City headquarters. This role requires working 5 hours that significantly overlap with Eastern Standard Time. It follows a hybrid work model based out of our Bengaluru, India office. What You ll Do: Enable Global Hiring in Key Markets: Implement competitive and compliant employment models for global markets (India, Singapore, Saudi Arabia) by establishing EoR models, designing compensation and benefits and ensuring compliance with local regulations. Convert Agents of Record (AoRs) to Employees of Record (EoRs) and work with legal to issue equity as required. Optimize HR Operations & Process Automation: Implement a new PEO/benefits approach to minimize operational cost of managing HR in the USA, and make sure we have an operationally simple and competitive offering in global markets. Streamline onboarding and offboarding by increasing automation and improving self-service functionality. Manage one off current and former employee questions/needs e.g. parental leave management, questions on cobra etc. Manage all People Platforms including UKG, Carta, Maven, Forma, Lattice and others. Oversee HR system updates, ensuring team and role changes are accurately reflected. Ensure compliance in all regions e.g. employee handbook, local regulations. Manage Global Total Rewards: Oversee management of our compensation approach including cash compensation and equity ensuring a competitive, financially responsible, equitable and operationally simple approach for global team members. Implement competitive and cost efficient global benefits offering. Drive People Experience & Talent Development Initiatives: Oversee performance management including promotion processes and run engagement surveys. Adhoc support for people related initiatives e.g. ways of working. Who You Are: Experience- A minimum of 8-10 years in a HRBP/HR Operations role with focus on Global HR expertise across US/India. Action Oriented: You readily take action on n

Role Overview: Are you a data expert who sees beyond the numbers to the story they tell? Do you thrive on transforming complex data into strategic insights that drive business decisions? We are looking for an Analytics & Operations Strategy Lead to join our team and become a pivotal voice in shaping our companys direction. You will be instrumental in driving our data-driven decision-making and operational excellence. You'll be responsible for unifying our analytics and operations efforts, fostering cross-functional collaboration, and developing scalable solutions that impact the entire organization. What You'll Do Tell Stories with Data: Transform complex data into clear, compelling narratives that inform business strategy and drive action. Develop and present insightful reports, dashboards, and presentations to leadership and various teams. Automate and Scale Analytics & Operations: Design, build, and maintain robust and scalable analytics solutions. You will champion the automation of processes, implement scalable solutions, and empower stakeholders with self-service access to critical data. Drive Strategic Alignment: Act as a critical thought partner to cross-functional teams, including Product, Marketing, Sales, and Engineering. You will use your analytical expertise to understand their challenges, identify opportunities, and build consensus on strategic initiatives. Mentor and Lead Junior Team Members: Provide guidance, mentorship, and support to junior analysts and operations specialists. Foster a culture of continuous learning, professional development, and high performance within the team. Build Trust in Our Data: Take ownership of our data quality and integrity. You will be a key player in developing and implementing data governance best practices, ensuring our datasets are accurate, reliable, and trusted as the single source of truth. Deep Dive Analysis: Conduct sophisticated exploratory analysis to identify key business trends, challenges, and opportunities. Your work will form the foundation of our strategic planning and decision-making processes. Qualifications 8 to 12 years of experience in data analytics, business intelligence, and operations roles, with a proven track record of driving impact. Bachelor's degree in a quantitative field (e.g., Business Analytics, Computer Science, Statistics, Economics, Engineering) or equivalent practical experience. Master's degree preferred. Strong proficiency in data visualization tools (e.g., Tableau, Power BI, Looker) and advanced Excel. Proven experience in process automation and building scalable solutions. Excellent communication, presentation, and interpersonal skills with the ability to influence and collaborate effectively across all levels of the organization. Demonstrated leadership abilities, including mentoring and developing team members. Strong strategic thinking and problem-solving skills, with the ability to prioritize and manage multiple initiatives simultaneously. Preferred Qualifications Familiarity with project management methodologies (e.g., Agile, Scrum). Familiarity with advanced statistical techniques and their business applications. Experience in Cybersecurity and/or SaaS.

TEAM LEADER || INTERNATIONAL BPO || VERY VERY EXCELLENT ENGLISH COMMUNICATION SKILLS SHOULD BE THERE ( APPLY ACCORDINGLY) On Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team Lead Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate) For - GURGAON CTC - Up to 12.5LPA Willingness to work in rotational shifts and on rotational offs Excellent verbal and written communication skills 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

Leading BPO in Chennai Hiring For Team Leader/Sr Team Leader//Assistant Manager Domestic Collections Process CTC UPTO 6 LPA Require min 1 Year as Team Leader Experience in BPO *** Language fluency Hindi / Tamil + domestic collection with team handling experience*** Strong in Operations Matrices like Attrition, Shrinkage, CSAT Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities Stay current on internal work processes, policies and procedures. Attend required manager development training Preferred candidate profile Must be Working as Team Leader in International BPO Must have Good Communication Skills Experience in Voice Process Perks and benefits Good Incentives Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Leading BPO in Gurgaon Hiring For Team Leader/Sr Team Leader//Assistant Manager International Voice Process CTC UPTO 12 LPA Two Way Cabs Require min 1 Year as Team Leader Experience in International BPO Strong in Operations Matrices like Attrition, Shrinkage, CSAT Shifts 24*7 Require Excellent Communication skills in English in Written & Verbal Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities • Stay current on internal work processes, policies and procedures. Attend required manager development training Preferred candidate profile Must be Working as Team Leader in International BPO Must have Good Communication Skills Experience in Voice Process Perks and benefits Good Incentives Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Job Summary: As General Manager, you will be responsible for Planning, implementing and managing overall daily operations based on the following guidelines resulting in the smooth functioning of a unit in Mannat. You will be in charge of ensuring high-quality service, effective cost management & guest satisfaction. Ensure the hotel complies with all relevant regulatory requirements like health and safety regulations, labor laws and licensing requirements. Oversee routine operations, including front desk, housekeeping, managing staff, ensuring guest satisfaction and maintaining the physical facilities. Addressing guest complaints and concerns, monitoring guest feedback, and implementing changes to improve customer satisfaction Create and implement policies and procedures to ensure smooth hotel operations in guest services, housekeeping, and maintenance and security areas. Planning and implementing capital improvements to the hotel, such as renovations, upgrades, or expansions. Manage inventory to meet financial goals and provide leadership to hotel staff members when required. Organizing meetings with hotel department heads to address changes to policies and assess progress Ensuring all hotel staff comply with operational and service standards, in addition to hotel policies and procedures Training and developing hotel staff to achieve their career goals and become more successful in their roles Identifying strategic goals for the hotel and communicating the importance of achieving those goals to staff Helping resolve guest complaints and booking and billing issues Managing the profitability of the hotel, overseeing revenue targets and creating budgets for individual departments Recruiting and hiring new hotel staff to fill vacant positions Inspecting guest's rooms to ensure they're clean and satisfactory Maintaining the hotel's physical properties and arranging for repairs, if necessary Ensuring that the hotel meets all health, safety and security laws and regulations Planning and implementing hotel marketing campaigns to attract new guests Organizing and planning all events on the hotel's property, such as conferences, weddings and special gatherings Promote a positive atmosphere in the hotel while maintaining a professional culture. Manage reservations through mobile apps and websites, monitor inventory through point-of-sale systems and facilitate guest arrivals with room allocations. Prepare and manage schedules and shifts Regularly inspect facilities and strictly enforce adherence to health and safety regulations. Control spending and budgets, examine and comprehend financial data, and keep an eye on revenue and earnings. Set specific goals and oversee work at all levels, including that of front desk staff, kitchen staff, service staff, housekeeping workers etc. Organize tasks and assign roles to attain the most effective operational framework. Hire and onboard new hotel staff Evaluate staff performance Prepare and manage schedules and shifts Manage and monitor hotel expenses

1. Role Summary The Director Operations is a strategic executive responsible for overseeing and optimizing operational functions across all institutions under the Presidency Group. This role will ensure operational excellence, institutional compliance, stakeholder satisfaction, and alignment of operations with the group’s strategic mission and vision. 2. Key Responsibilities Strategic Operational Leadership Develop and execute a comprehensive operational strategy aligned with long-term growth targets. Lead cross-institutional initiatives and ensure cohesive implementation across schools, junior colleges, colleges, and the university. Monitor emerging education regulations and adapt operational policies accordingly. iimjobs.com+1 Campus Operations & Facilities Management Oversee infrastructure, safety, transport, IT systems, and facilities across campuses. Ensure optimal utilization and upkeep of buildings, hostels, labs, auditoria, and transport fleets (e.g., buses across campuses). Wikipedia+1 Academic Operations & Student Services Manage academic logistics, admissions, examinations, events, placements, and student support services. Work closely with academic leadership to ensure operational delivery supports educational excellence and compliance. founditTrabajo Regulatory Compliance & Accreditation Ensure compliance with UGC, AICTE, NAAC, and other accreditations and regulatory bodies. Lead accreditation processes and institutional quality assurance frameworks. founditiimjobs.com Financial Planning & Resource Management Steer budgeting, resource allocation, procurement, contract management, and cost control mechanisms. Maximize operational efficiency without compromising institutional goals. iimjobs.comExpertia People Leadership & Institutional Culture Lead operations teams across campuses, driving performance, capacity building, and collaboration. Cultivate a culture of accountability, innovation, and operational excellence. iimjobs.com+1 Stakeholder Engagement & External Relations Liaise with government bodies, accreditation agencies, vendors, and community stakeholders. Represent the group at relevant forums and build strategic partnerships. Risk Management & Business Continuity Identify operational risks and establish mitigation strategies and business continuity plans.

Patient Relations &Experience Management Client Communication&Outreach App Promotion&Digital Engagement Internal Coordination&Leadership Support Operational Oversight & Process Improvement Bridge between CEO,Chief Of Staff and Staff Willing to travel Required Candidate profile Minimum 3 years in operations, client relations, or healthcare coordination Telugu, Hindi, and English (mandatory)

Manage courier operations including routing, dispatch and delivery; lead teams to meet KPIs; optimize routes and costs; ensure compliance; resolve escalations; analyze data; manage vendors and fleet; drive digital tools for efficiency. Required Candidate profile Seeking courier industry professional with strong leadership, route planning & fleet/vendor expertise. Skilled in problem-solving, ERP & client communication. Customer-focused, resilient & KPI-driven

As a Process Associate – Order to Cash (O2C), you will be responsible for managing Order management and Receivables management. You should be flexible to work in shifts. Your primary responsibilities include: Coordinate activities associated with Order to Cash Recognize potential threats and suggest suitable actions Adhere to SLAs and timelines Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a focus on Accounts Receivable Ability to manage Order fulfilment, Collections & Cash payments Working knowledge of basic accounting and accounting principles Proficient in addressing quires and taking follow-up actions Preferred technical and professional experience Proficient in MS Office applications Self-directed and ambitious achiever Meeting targets effectively Skilled in thriving under deadlines and contributing to changemanagement Showcasing strong interpersonal teamwork

As Senior Process Analyst – Order to Cash (O2C), you are responsible for processing Accounts Receivable - posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts. Your primary responsibilities include: Analysis of receivable accounts, investigation of entries, and pulling audit prep work. Involve in getting instructions, direct Debit run, rejection of Direct Debit, and Oracle updating. Investigate unapplied payments, rectify them, and ensure proper allocation. Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions. Adhere to client SLA's (Service Level Agreements) and timelines. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a minimum of 3-6 years of experience in Order to Cash (O2C), basic accounting knowledge, and understanding of various accounting principles. Hands-on expertise to increase cash application automation, increase touchless cash settlement, and reduce cash application complexity and instability across accounts assigned. Prior experience in monitoring customer account statuses and results regarding cash application against defined critical metrics, goals, and objectives. Proven experience in building and utilizing reports to analyze pertinent account information. Experience in collaboration and negotiation with customers, sales field, and finance functions to achieve improvements. Working knowledge to identify and implement action plans and process improvements with mentorship. Preferred technical and professional experience Proficient in MS Office applications and any ERP software as an end-user. Ambitious individual who can work under their direction towards agreed targets/goals. Ability to work under tight timelines and have been part of change management initiatives. Actively engaging in team meetings to exchange information, with a proven ability to meet both individual and business metrics. Enhance technical skills by attending educational workshops, reviewing publications etc.

Role & responsibilities oversees daily administrative and operational functions, ensuring projects are completed efficiently and effectively. This includes managing timelines, coordinating teams, overseeing procurement, optimizing workflows, and maintaining quality control. Understand client ledger and PO/PIs from client Knowledge of Dispatches/Transport Handling Understanding of different operations like CRM, Dispatch, Purchase and little bit accounting. Monitoring and maintaining project budgets, and ensuring cost-effective operations.

Preferred candidate profile Team handling Basic Knowledge of Excel & Presentation Skills Willing to Travel minimum 10-15 Square KMs for field Visit & Customer Escalation based on the Needs. Two wheeler to travel in market Intent to work in a field role Qualification : Any graduation Age less than 34 years. 6 days Working. Petrol Allowance given Separately Function: DTH What you will do: Functional Responsibilities: • Strengthen the distribution and sales network by increasing the DTH Selling Outlets to the organizational expectation numbers in the assigned territory. • Ensure availability of recharge so that existing customers are adequately serviced • Understand the market demographics and drive sales strategy according to customer segments • Drive the basic distribution & hygiene parameters such as DTH Active Outlets, effective coverage and transacting outlets • Ensure brand visibility through organized merchandising activities • Ensure compliance to policy and processes by the Installation Engineers and ensure customer SLA are met • Handholding the team responsible for installing, servicing and repairing structures and major components; instruct them on correct installation processes • Ensure closure of Service Request loops & intervene and handle complaints in case of escalations. Escalate critical issues if required. • Plan field visits to gather & analyze competitor data on quality of services provided • Ensure maintenance of adequate inventory level of installation equipment for contingencies • Upselling of products and service packs to customers. Organizational Responsibilities • Effectively engage in partner appointment & partner management and control attrition & ROI • Fostering the relationship with sales & service distributors in the assigned territory • Analyze customer feedback forms & highlight areas of improvement and suggest interventions/initiatives • Develop timely Market Intelligence reports, detailing the changing customer trends and competitors performance • Effectively perform handholding & implement on the job training programs for Retailers and Field Sales Executives (FSE) What you need to have: Skills • Analytical skills • Consultation, facilitation, negotiation and selling skills • Enterprising & Entrepreneurial skills • Leadership and people management skills • Basic computer literacy MS Office: Excel, Outlook • Appropriate management of escalations • Ensure timely resolutions of issues • Partner management skills • Upselling skills Attributes • Ability to ensure excellence in execution • Ability to collaborate and work with large teams • Problem Solving ability Purpose of the Job: An opportunity to be at the frontline of the business and take charge of an entire territory with the responsibility of driving sales and end-to-end customer service. The focus will be on Increasing the Customer Market Share, Revenue Market Share and execute the entire Go-To-Market (GTM) strategy in the DTH business by leveraging the vast distribution network. On the customer front, manage service centers, inventories, after-sales service to ensure timely resolution of customer escalations. Implement the “Serve to Sell” to enhance business for DTH. Please do kindly share your resume to a_p.s.sanjunivasini@airtel.com or WhatsApp to 8867950353

TEAM LEADER || INTERNATIONAL BPO | BANGALORE / GURGAON On Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team Lead Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate) For - BANGALORE / GURGAON CTC - Up to 12.5LPA Need Only Graduates Willingness to work in rotational shifts and on rotational offs Excellent verbal and written communication skills 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455