464 Lead Operations Jobs - Page 19

AsProcessAnalyst – Order to Cash (O2C), you are responsible for processing Accounts receivable, posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts. Your primary responsibilities include: Analysis of receivable accounts, investigation of entries, and pulling audit prep work. Involve in netting instructions, Direct Debit run, rejection of Direct Debit, and Oracle updating. Investigate unapplied payments, rectify them, and ensure proper allocation. Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions. Adhere to client Service Level Agreements (SLAs) and meet the specified timelines. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a minimum of 2-4 years of experience in Order to Cash. Expertise in enhancing cash application automation, increasing touchless cash settlement, and reducing complexity and instability in assigned accounts. Proven track record in meeting accuracy and timeliness goals, achieving individual and business metrics and collaborating with customers, sales, and finance for improvements. Demonstrated hands-on proficiency in enhancing cash application automation, maximizing touchless cash settlement, and minimizing complexity and instability in assigned accounts. Preferred technical and professional experience Proficient in MS Office applications and any ERP software as an end-user. Self-directed and ambitious achiever. Meeting targets effectively. Skilled in thriving under deadlines and contributing to change management, showcasing strong interpersonal teamwork.

AsProcessAnalyst – Order to Cash (O2C), you are responsible for processing Accounts receivable, posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts. Your primary responsibilities include: Analysis of receivable accounts, investigation of entries, and pulling audit prep work. Involve in netting instructions, Direct Debit run, rejection of Direct Debit, and Oracle updating. Investigate unapplied payments, rectify them, and ensure proper allocation. Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions. Adhere to client Service Level Agreements (SLAs) and meet the specified timelines. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a minimum of 2-4 years of experience in Order to Cash. Expertise in enhancing cash application automation, increasing touchless cash settlement, and reducing complexity and instability in assigned accounts. Proven track record in meeting accuracy and timeliness goals, achieving individual and business metrics and collaborating with customers, sales, and finance for improvements. Demonstrated hands-on proficiency in enhancing cash application automation, maximizing touchless cash settlement, and minimizing complexity and instability in assigned accounts. Preferred technical and professional experience Proficient in MS Office applications and any ERP software as an end-user. Self-directed and ambitious achiever. Meeting targets effectively. Skilled in thriving under deadlines and contributing to change management, showcasing strong interpersonal teamwork.

As Process Analyst– Order to Cash (O2C), you are responsible for processing Accounts receivable, posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts. Your primary responsibilities include: Analysis of receivable accounts, investigation of entries, and pulling audit prep work. Involve in netting instructions, Direct Debit run, rejection of Direct Debit, and Oracle updating. Investigate unapplied payments, rectify them, and ensure proper allocation. Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions. Adhere to client Service Level Agreements (SLAs) and meet the specified timelines. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a minimum of 2-4 years of experience in Order to Cash. Expertise in enhancing cash application automation, increasing touchless cash settlement, and reducing complexity and instability in assigned accounts. Proven track record in meeting accuracy and timeliness goals, achieving individual and business metrics and collaborating with customers, sales, and finance for improvements. Demonstrated hands-on proficiency in enhancing cash application automation, maximizing touchless cash settlement, and minimizing complexity and instability in assigned accounts. Preferred technical and professional experience Proficient in MS Office applicationsand any ERP software as an end-user. Self-directed and ambitious achiever. Meeting targets effectively. Skilled in thriving under deadlines and contributing to change management, showcasing strong interpersonal teamwork.

Educational Requirements Master of Science (Technology),MBA,MTech,Bachelor Of Comp. Applications,Bachelor Of Science (Tech),Bachelor of Engineering,BTech Service Line Cloud & Infrastructure Services Responsibilities Minimum of 5-10 years of progressive experience in Contact Center network operations, with significant hands on experience managing AVAYA, NICE, Genesys & Five9 Contact Center & Unified Communication Systems Deep Understanding of OS, Network & VoIP protocols Linux, TCP/IP, VLANs, WAN, DHCP, SNMP, NTP, SIP, H.323, H.248, WebRTC, Computer Telephony Integration, PSTN Proven experience leading and managing teams of network engineers. SBC, Firewall, NAT traversal, Troubleshoot Packet Loss, Delay, Codecs Having experience Solutioning of contact center environments, CTI, PBX, ACD, IVR, CRM, Web technologiesHTTP/XML/ASP/JSP, web servers Experience with Contact Center EnvironmentContact Center Agents Floor, IP Phones, Digital Phones, Unified Communications, Presence, Speech to Text, Text to Speech, Speech Recognition, Voice & Screen Recording, Quality Management, Quality Assurance, Data Analytics, Reports for Business Insight Experience working on Contact center architecture (Five9 Customer Journey, Global Voice, Intelligent Omnichannel Routing, Digital Engagement, Unified Communications, Agent Desktop, CRM, Agent Assist, Customer Journey Tools, Reporting Analytics, API’s, SDK’s, Workflow Automation, WFO, Engagement Workflow, Supervisor Tools ) Experience working on Contact center architecture (Genesys AI Powered Cloud CX, EX, Genesys Edge Series, Genesys Predictive Routing ) Experience working on NICE Contact center Solutions (CXOne, Customer Service Automation, AI for Customer Experience, Digital & Self Service, Journey Orchestration & Routing, Work Force Engagement & Management, CX Analytics, Agent Assist, Open Cloud Platform ) Transformation to AI AI based Contact Center Operations using VoiceBot, BioMetrics CommunicationStrong Verbal & Written communication skills and the ability to collaborate effectively with colleagues and customers. Preferred Skills: Domain-Network-Contact Center Unified Communication Technology-Infrastructure-Contact Center-CTI concepts Technology-Network-Avaya Technology-Network-VoIP-Avaya-VoIP-VoIP Technology-Network-Unified Communications-Avaya UC

Role & responsibilities Strategic Leadership : Develop and implement operational strategies, policies, and procedures to streamline processes, improve efficiency, and achieve business objectives. Drive expansion plans including launch & scale-up of new COCO locations. Operational Excellence: Oversee day-to-day operations, including inventory management, procurement, and distribution, to meet customer demand and delivery targets. Ensure compliance with regulatory requirements, industry standards, and safety regulations in all operational activities. Identify risks, vulnerabilities, and opportunities in operational processes and develop strategies to mitigate risks and capitalize on opportunities. Build and maintain relationships with suppliers, vendors, and service providers to negotiate contracts, resolve issues, and ensure timely delivery of goods and services. Financial Management: Develop and manage budgets, financial forecasts, and cost-control measures to optimize resource allocation and maximize profitability. Ensure cost optimization and revenue growth through operational excellence and innovation. Team Leadership: Lead and develop a multi-layered operations team including Area Managers, Venue/outlet Managers, and ground staff. Foster a high-performance, customer-centric culture. Customer Experience: Develop and implement customer experience strategies. Ensure best-in-class customer service and satisfaction across all venues/outlets. Monitor and act upon customer feedback, audits, and mystery shopping results. Process Improvement: Lead change management initiatives and organizational transformation efforts to adapt to evolving market conditions and customer needs. Identify operational inefficiencies and implement continuous improvement initiatives. Leverage technology for performance tracking and process automation. Reporting & Analytics: Develop dashboards and KPIs to monitor performance. Provide regular reports to leadership with actionable insights. Preferred candidate profile COCO Operation Manager Franchise Manager Customer Service Operation If Interested then connect with shravani.m@genxhire.in OR 7710889351

Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud & Security domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Responsibilities Technical administration or troubleshooting to ensure the efficient functionality of the solution. Incident Validation, Incident Analysis, Solution recommendation Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions Act as a point of escalation for Level-1 customer service analysts Coordinate with IT teams on escalations, tracking, performance issues, and outages. Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation. Provide recommendations in tuning and optimization of systems, processes, procedures, and policies. Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate. Publish weekly reports and monthly reports on customer service operations activity.Desired Skill sets Good knowledge on implementation, installation, integration troubleshooting and overall functionalities Experience in troubleshooting platform related issues, data backup, restoration, retention Maintains awareness of latest technologies in the domain

Role Description Deutsche Bank Securities Services (SES) business is offering Custody & Clearing, and Fund Services in more than 20+ markets around the globe. A part of this offering, DB needs to do client and account set up in the respective system and do static maintainance. Additionally, DB is charging their clients for the services, based on an agreed Rate Card. The AVP within SES will have to work in coordination with the staff within the department and with co-managers to ensure all the day to day activities are performed within the agreed SLAs . The AVP will need to prepare complex report/MIS and presentations. The AVP will also be responsible to work alongside VPs and Dsvto address and escalate all risk and operational issues. Responsible for ensuring that day to day controls are being followed and any risks and issues are escalated and reported on a timely manner. Other responsibilities include cross -Regulatory reporting, succession planning, Preparation of Management reports and Departmental initiatives, and interfacing with the different departments to ensure timely and accurate reporting within the given timelines. AVP would also be responsible for other activities like BCM, Audits, Transformation and people related initiatives. Your key responsibilities Staff Management Engage staff in Securities Services/org Initiatives. Conduct regular team meetings to address issues/ concerns. Facilitate change initiatives within the team. Process Management Manage finance operation activities as well as change initiatives. Prepare complex MIS (Excel, Power Apps) and presentation decks (PPT, Tableau) Identifying operational risks proactively and mitigating appropriately. Have in depth knowledge of Securities Services Life Cycle Work very closely with the process owners/stakeholders and other internal clients for overall mitigation of risks in the process Building and refining controls metrics (benchmarks) by involving team and onsite management. Identifies, analyses, and resolves complex problems related to product line or functions using best practices and change precedents to resolve Reviewing daily benchmark reports for each of the process lines, investigating benchmark breaches with Global counterpartsand working to improve the process. Your skills and experience 10+ Years of experience with minimum of 5 years in BFA domain Experience in a Banking domain and/or related support functions including understanding of products. business and operational processes. Knowledge of Custody Business incl. Billing process would be an advantage. Experience in dealing with Lean Production / Six Sigma (ideally Green Belt/ Black Belt certification) Knowledge/ experience in data science and machine learning will be added advantage Experience in business intelligence and business analytics Experience in business analysis, data analytics, SQL knowledge Experience working closely with Product Owners and Stakeholders along with maintaining product backlogs and driving release content throughout via prioritised stories. Good knowledge of business analysis methods and tools (agile, waterfall, Jira, Confluence, MS Office) Familiar with Excel, PowerPoint, Visio etc. Ability to work in a Matrix organization with stakeholders spread across geographies. Experience of agile (scrum) methodology Experience in conceptualization and solution definition Good analytical and problem-solving experience Broad knowledge and awareness of (related) business solutions in the marketplace Ability to identify and interpret stakeholders needs and requirements Self-motivated and flexibility to work autonomously coupled with ability to work in virtual teams and matrix/global organisations including appreciation of different cultures during collaborating and sharing.

An Operations Manager in a coworking space would be responsible for overseeing the day-to-day operations of the space, ensuring a smooth and efficient environment for members. Key responsibilities include facility management, community engagement. Required Candidate profile Facility Management,Community Engagement,Event Coordination,Member Support,Sales and Marketing Support (Potentially),Knowledge of Coworking Industry,Passion for Community Building,Customer Service. Perks and benefits standard office amenities networking opportunities

• Looking after admissions drive of the branches. • Visit branches • counseling parents, enquiry handling, working on more admissions • Help branches to set up franchise. • Updating School ERP. • Ready to travel

As an Operations Executive, you will be responsible for overseeing and optimizing all operational processes within our organization. Will be to enhance efficiency, streamline workflows, and ensure seamless coordination across various departments Required Candidate profile Proven experience in operations management with 3+ years in a leadership role Act as the primary point of contact with the Clients to understand their business needs Dealing with international clients

Role & responsibilities - Lead, mentor, and manage a team of credit card sales executives (field/tele-sales) - Plan and execute sales strategies to achieve monthly and quarterly targets - Develop channel-wise acquisition plans (Branch, corporate, Open market etc.) - Monitor individual and team performance metrics regularly - Train and coach team members on product knowledge, customer handling, and closing techniques - Ensure adherence to compliance, documentation, and KYC norms - Identify new business opportunities and work on lead generation strategies - Coordinate with internal departments (operations, underwriting, Dispatch) to ensure smooth card issuance - Prepare daily/weekly MIS and performance reports for management - Maintain high levels of customer satisfaction and ensure service quality Preferred candidate profile

Job Description What you get to do in this role: Serve as a Trusted Deal Coach to the Sales Organization in Australia and New Zealand. Lead stakeholders in developing deal strategies from structuring to closing. Regularly lead and assist others with complex deal advice and drive solutions. Draft and review special requests for non-standard business terms for reasonableness and compliance with internal policies and best practices Review Quotes and generate Order Forms for accuracy and completeness. Ensure all deals are approved within pricing and discount policies . Interface with Order Management to ensure accuracy of booked deals Collaborate with cross-functional teams to identify and implement process improvements related to deal support, deal enablement and deal governance to optimize deal structure and accelerate deal velocity Conduct UAT testing for process improvement Support Quarter-end. Provide effective onboarding and systems trainings for sales reps Establish strong partnership with the Sales, Finance, Legal and other functional teams on the day to day aspects of deal process Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This ma

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We believe real value is powered by the unique skills and experiences of our professionals. The interchange of ideas from a diverse group of people gives our teams an expanded perspective and the ability to find better solutions for our clients. Req Id : 110266 Job Title : Consulting Manager - Infrastructure Advisory Business Unit sector : CPL-STRGW-INFRA ADV DELIVERY Department: BVCPL - IA CONSULTANT Work Location : INMUMBAI2 Opportunity Type : Staff Full time/Part time : Full-Time Job Summary Provides technical or industry knowledge to contribute to the completion of multiple engagement phases. Demonstrate capabilities with moderate level of oversight and collaboration with more senior level professionals. Scope and size of projects they contribute to are generally smaller or they may own a smaller portion of a larger project. May lead a small to medium size effort or project team. May delegate team work assignments through various phases of an engagement. May manage projects from prospect to client deliverable. Key Responsibilities Consulting Capability: . Transfers knowledge, capabilities, and skills to improve others knowledge and skill levels . Enhances established working relationships with team members and management from within the clients organization . Contributes to quality review on own engagements . Ascertains and meets client expectations within scope of engagement role . Develops applicable knowledge bases by using best practices to redefine tools and techniques Outlines specific performance measures, targets, and goals to articulate the business case for realized efficiencies or added value . Challenges clients current strategy and direction through persuasive argument Defines competitive advantage and achievable value to the client through use of the strategic change components and metrics Formulates issue-based hypotheses and develops analytical plan for testing Contributes to analysis of impact of strategic changes by defining linkages and interdependencies Industry Knowledge Capability: . Utilizes specialized knowledge to produce moderately complex work products and solutions across many phases of an engagement or one phase of a more complex engagement . Applies appropriate methods or recognized equivalent to identified client needs . Anticipates and resolves technical problems with occasional technical assistance from others . Develops, presents, and defends conclusions, recommendations, and implementation plans . Contributes to quality reviews of assigned engagements . Identifies technical issues impacting an engagement and proposes solutions . Analyzes and applies best practices knowledge of the industry Project Management Capability (where applicable): . Manages client expectations within defined scope of engagement . Recommends appropriate resources based on the phases of an assignment . Delegates work to assigned team members . Uses defined processes and practices in assessing engagement risks . Manages engagement issues in less complex projects or escalates issues in more complex projects Scope: . Billable Hours and business development targets established in annual goal setting process Management Responsibilities: . Typically an individual Contributor and may act in a capacity of a "lead person" Generally, does not have management responsibility for the people to whom they provide work direction Positions receiving work direction: Analyst, Consulting, Sr Analyst, Consulting, and Consultant May also act as a project manager of a project team Individuals comprising this team may vary by project Management Responsibilities Individual Contributor Preferred Qualifications Masters degree preferred Preferred Skills: . Knowledge of a complete engagement lifecycle . Developing business development capability . Advanced technical or industry knowledge . Knowledge base in two or more solution areas . Advanced knowledge in one or more aspects of consulting processes . Human relations skills including collaboration and team functions . Ability to understand team functions and lead operation in an engagement environment . Ability to operate multiple software packages . Advanced PC literacy Preferred Consultant Skills: . . Business Acumen . Comfort Around Higher Management . . Dealing with Ambiguity . . Learning on the Fly Minimum Qualifications Bachelors Degree or relevant work experience. 7+ years experience in a business/consulting environment. All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations. Certifications Certifications related to area of expertise, where applicable preferred. Work Environment/Physical Demands BandV Office Environment or Client Site - Travel up to 100% Competencies Action oriented Customer focus Interpersonal savvy Salary Plan CST: Consulting Job Grade 004 BVH, Inc., its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) affirmative action laws and regulations. Black Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law. By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients.