706 Lead Operations Jobs - Page 17

PFB the JD For Team Leader Key responsibilities and skills: Demonstrated ability to effectively manage a team. Must Know AHT, Attrition, Shrinkage, YTD/MTD ETC. Expert knowledge of Operations processes and supporting tools. Monitoring customer interactions and providing timely feedback. Conducting quality audits on weekly basis. Studying the team data to analyze and drawing trends. Drawing up action plans for the advisors requiring coaching or development Tracking attrition and performance regularly. Providing updates to OPS Manager regularly with respect to the performance of the team and any issues faced by them. Initiating CAP/DAP as required. Monitoring team performance. Enable developme...

Should have overall 5-6 yrs of overall experience , on-paper TL exp for international blended process 2+ years. Graduation mandate Excellant comms 5 days working, Shifts will be EST OR CST time zone Budget - 6.5 L Only Immediate joiners Only localite candidate should be from Mumbai Minimum of 2+ years as an International Inbound contact center servicing US clients managing a span of 30+ Needs to be high on responsibility and ownership At least 5 to 7 years of experience in contact center operations management with Chat customer service experience. Should have managed multiple processes and ensured delivery within timelines Demonstrated ability to understand staffing, process efficiencies, an...

- Drive team communication - Assign tasks effectively - Organize and track workflow - Monitor performance - Ensure quality standards - Coach and guide team - Foster team culture - Improve processes - Manage time well - Lead by example Required Candidate profile - Strong organizational and communication skills - Proficient in using collaboration tools - Ability to prioritize tasks and work well under pressure - Fluent in Hindi & English (spoken and written)

Role & responsibilities 1. Comprehensive care program delivery Assign and align care team members (care managers and counsellors) with respective families based on client needs. Act as the first point of escalation related to service delivery. The care leader to be the first point of contact for the families. Track families with no regular visits, calls or tasks and solve thru guidance to the care leader for breakthrus or by realigning a more compatible car team. Monitor and drive support during emergency situations. Drive progress on customer journey with customized actions and monthly initiatives Oversee customer onboarding (The introduction call should be led by the care leader. Key deliv...

Revantage Helpdesk Functional Resource Responsibilities: Collaborate with stakeholders to gather and analyze business requirements related to Yardi software. Configure Yardi modules according to business needs, ensuring optimal functionality and efficiency. Provide expertise in Yardi software capabilities, best practices, and industry standards. Develop and maintain system documentation, including configuration specifications, user guides, and training materials. Participate in system testing, troubleshooting, and resolution of issues or defects. Act as a liaison between business users and technical teams, translating business requirements into technical specifications as needed. Sound knowl...

The Marketing Operations Analyst II is responsible for lead and pipeline reporting, ensuring accurate data tracking, performance measurement, and insights to drive marketing and sales alignment. This role focuses on lead management, pipeline analysis, and revenue reporting, while also managing Google Analytics, Google Ads, and other digital marketing performance metrics. The ideal candidate has strong analytical skills, experience with BigQuery, and expertise in data visualization, attribution modeling, and marketing analytics. Key Responsibilities: Lead & Pipeline Reporting Manage and maintain lead flow tracking and reporting from marketing campaigns into HubSpot and CRM (Salesforce preferr...

Responsibilities: * Oversee insurance & healthcare benefits * Manage attrition through effective leadership * Handle sales & customer queries * Ensure operational excellence within the team * Lead operations with focus on results Sales incentives Annual bonus Performance bonus

Supervise Production & Quality Maintain TAT as per client SLA Prepare reports for internal & external customers Daily team meetings Manage prohance utilization Monitor team members, provide coaching & feedback as required Maintain leave planner & manage attendance Identify EWS and minimize attrition Communicate with clients by emails & telephone as required Strong knowledge in ICD, CPT coding

Role & responsibilities We are seeking a proactive, strategic, and hands-on professional to lead our marketing and sales functions and build a high-performing team from the ground up. This individual will be responsible for creating and executing marketing strategies, managing customer relationships, driving sales, and contributing to broader business operations. Marketing Strategy & Execution Develop and implement comprehensive, multi-channel marketing strategies aligned with business goals. Drive brand awareness, customer acquisition, and retention through digital marketing, content, SEO, events, and social media. Monitor and optimize campaign performance, ensuring maximum ROI. Establish a...

Your Role Providing guidance, mentorship, and leadership to team members, fostering a positive and productive work environment. Leading and coordinating infrastructure projects, from planning and execution to delivery and closure. This includes defining scope, timelines, and budgets. Building and maintaining strong relationships with clients, understanding their needs, and ensuring their satisfaction. Managing and resolving incidents and problems related to infrastructure, working with relevant teams to minimize impact and downtime. Your Profile Ensuring the smooth and efficient delivery of IT infrastructure services, including network, servers, storage, and security. Managing and resolving ...

* * Ensure production & accuracy targets are met as per client expectation * * Monitoring team performance& provide training * * Overseeing the quality accuracy of medical record summaries * * Collaborate with project managers & clients goals met Required Candidate profile * * * 4 to 5 yrs in medical record review, summarization & abstraction * * * Strong understanding of medical terminology anatomy & pathophysiology * * * Excellent communication / interpersonal skills

Role - Product Operations Lead Standard Title - Senior Manager, Product Management (Operations) Location: Bangalore About Us Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos. Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally. Besides its SaaS busines...

Manage IT infrastructure deployments: servers, network equipment, data centersWi-Fi, cloud integrations, etc.Oversee upgrades and patching for OS, databases, and critical applications.Ensure high availability, backup, and disaster recovery strategies

Hello Jobseekers!! Greetings From ShiningStars ITPL We are seeking highly motivated and experienced BPO Team Leaders to oversee and manage a team of customer service/sales representatives across both domestic or international processes. The ideal candidate will be a strong leader with a proven track record of driving performance, ensuring operational excellence, and fostering a positive team environment in a fast-paced BPO setting. Locations We're Hiring For: LUCKNOW, NOIDA and BENGALURU. Qualification and Experience: A graduate with experience in the BPO domain is a must. Lucknow : Overall 3 years of experience including 1 year as a Team Leader in BPO customer support. Noida : Minimum 2-3 y...

Responsibilities: Collaborate with cross-functional teams on strategic initiatives Ensure compliance with company policies & procedures Oversee FMCG ops, retail store management & floor control

Job Title: Operations Manager Location: Noida Organization: JITM Skills Private Limited Employment Type: Full-time Role Overview We are looking for a proactive and detail-oriented Operations Manager to oversee the day-to-day functioning of our Skill Development Institute. The ideal candidate will ensure seamless delivery of training programs, manage resources efficiently, and uphold operational excellence across departments. Key Responsibilities Program & Facility Management Oversee scheduling, logistics, and execution of training programs Ensure optimal utilization of classrooms, labs, and equipment Maintain high standards of cleanliness, safety, and infrastructure Process Optimization Desi...

Position :- Operation Manager Location :- Lucknow, Uttar Pradesh Experience:- Min 3 years. Background:- Preferred from event or advertising firm Role & responsibilities Will assist in operations in both pre and post event activity. Brief the team regarding the approaches for the successful event. Assists in the sales process and revenue forecasting for customer groups. Up-sells products and services throughout the event operations process. Works with the team and customers to address operational challenges associated with groups/events. Oversee and supervise the Meeting Center concierge vendor. Manage and review daily/weekly scheduled meetings at Meeting Center. Maintain communication with t...

Company: Marsh Description: Ensures timely and accurate production/processing of complex documents/information (includes report preparation) Maintains a basic understanding of the core aspects of relevant Insurance and related legislation (customer awareness) and strengthen established relationships Adheres to Company policies and performance standards Contributes to the achievement of Operations team Service Level Agreements (SLA) , Key Performance Indicators (KPI) and business objectives Marsh, a business of Marsh McLennan (NYSE: MMC), is the world s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries acro...

Responsibilities: * Lead operations strategy & execution * Ensure compliance with safety standards * Optimize production efficiency * Manage resource allocation * Collaborate with cross-functional teams on projects

Job Description POSITION SUMMARY The Pricing Coordinator is a market research professional responsible for evaluating, reviewing, and pricing market research online projects and building relationships with our clients. Key responsibilities include assessing project feasibility, consulting with clients on project design, partnering with third-party vendors to create a sustainable project approach, determining pricing for project requirements as agreed upon with the client, and collaborating with operations team to ensure successful project delivery, ensuring that processes are conducted in compliance with the ISO 20252 / 26362 standard, as represented in the Company s Quality Manual and suppo...

India Operations team works on Debt Management / Collections, Account Receivables, Governance & IS Enablement, Warehouse & Logistics and Revenue Assurance. Debt Management / Collections Responsible for collection plan vs achievement, reducing balance sheet exposure, reducing gross debts & reducing DSO Claims Submissions Customer follow ups Dispute resolutions Reconciliations EFT allocations Updating RMS LD declarations Raising CNR Governance & IS Enablement Tools - RMS, LD, SOX Audits MIS, EFTs, DN, Prelegal Not Committed Debts Support HC Validation and Control Seat Optimization and Control Vendor Payment DLP incident closures Demand Notices Payment reminder requests Account Receivables LD P...

YOUR ROLE In this role you will play a key role in Deliver key insights from corporate data sources to support planning and operations of the Sourcing, Procurement, and Third Party Risk teams, which sits within the Finance organization. Develop reports and dashboard tools to visualize data for rapid and clear understanding and communication. Work with business partners to understand data requirements and implement processes for ensuring data integrity. Role Objectives Create effective data visualizations / dashboards utilizing Power BI Employ understanding of statistical modeling and analysis frameworks to gain key insights from collected data and support development of predictive data model...

Job Overview : - SAP Process Leads with ~ 15+ years SAP & 4-5 years Industry experience having an expert level knowledge of a Primary process area & integrations with other process streams - A good understanding of at least one industry domain & complete value chain; having executed multiple SAP engagements with customers in the industry. - Lead SAP adoption initiatives in the context of Digital Transformation in the customers journey for your specific track & clearly demonstrating the business value - Lead large strategic SAP transformation deals with global scope, take end to end responsibility of SAP solutioning for respective track working with SMEs across multiple geographies. - Drive t...

Leading BPO in Mumbai(Malad) Hiring For Team Leader/Assistant Manager International Process CTC UPTO 8LPA Require min 1 Year as Team Leader Experience in International BPO Strong in Operations Matrices like Attrition, Shrinkage, CSAT Shifts 24*7 Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring...

Microland Limited is looking for Lead - Operations Excellence to join our dynamic team and embark on a rewarding career journey Responsible for leading cross-functional teams to deliver high-impact projects within scope, time, and budget Acts as the primary point of contact for project stakeholders, managing communication, resource allocation, and task delegation Drives strategic planning, sets performance goals, ensures quality delivery, mentors junior team members, and identifies opportunities for process improvement Coordinates with senior leadership to align team efforts with organizational objectives and ensures successful project execution from initiation to closure Let me know if you ...