258 Lead Operations Jobs - Page 10

. Service Renewal Advanced Quoting Representative Principle Duties and Responsibilities Be the main point of contact for Juniper/Partners for all requests related to quote creation, modification and management. Supporting internal Sales Rep to help meet team quota and grow the renewal business by responding to service related queries, quotes and opportunity management. Work with Juniper Service Business Manager directly on specific assigned tasks within established policies and procedures. Interface with partners/distributors, Juniper Sales, Logistics, Customer Care, Customer Master, Global Support and Order Management related to quote/contract/ordering queries and escalations. Administratively responsible for creating/managing service renewal quotes or renewal worksheets for complex deals for assigned accounts and accountable for quote quality and delivery within the agreed SLA. Escalate customer problems to respective Service Business Manager and/or Account Manager. Escalate quoting problems to the team-lead and/or regional Operation Lead. Be well verse in systems and tools required to manage quotes and answer queries from partners, customers and Juniper team. Requirements 5+ years of service business experience and quoting skills Good attention to details and documentation skills Good verbal and written communication skills Good organization skills Good team player and quick learner Ability to handle multi-tasking SAP knowledge an advantage Wherever you are in the world, whether its downtown Sunnyvale or London, Westford or Bengaluru, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their lifes work. At Juniper we believe this is more than a job - its an opportunity to help change the world. At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together. If you think you have what it takes, but do not necessarily check every single box, please consider applying. We d love to speak with you. Juniper is an Equal Opportunity workplace. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.

We are hiring operations lead to manage technical configurations for Amazon India Warehouse Launches for specialty fulfillment. This role is a part of the centralized supply chain planning function at Amazon India. The incumbent will be collaborating with Program Managers, Software Developers, Operations and Business Teams to for planning and execution of Launch. This role involves building mechanisms to ensure timely and defect free Launches. Ownership traces from site code creation to launch. The incumbent will own the following - 1) They will be responsible for working with supply chain, operations, SME, Software Developer, Transportation and other Amazon teams to coordinate Launch activities. 2) They will also own completing technical configurations for launch, which are self-serve. 3) They will liaise across functions to drive their project and help clear issues and bottlenecks. Operations lead will be measured on timely and defect free warehouse launches and the impact of their initiatives on reducing the overall Launch timelines. The candidate is expected to a) be able to deal with a high degree of ambiguity b) be comfortable in configuring sites in various portals first hand c) have the ability to influence without authority and do so by using data and facts d) be able to deal with varied stakeholders and earn their trust. e) flexible to work across time zones (when needed) We are open to hiring candidates to work out of one of the following locations: Bengaluru, KA, IND - 2+ years of customer-facing environment, warehousing, logistics or manufacturing experience - Bachelors degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Experience with Excel - Skills including volunteer work, self directed learning

Description Job Title: Digital Marketing Operations Associate Job Location: Bengaluru Rightpoint, a Genpact company (NYSE: G) is a global experience leader. Over 570 employees work with clients end-to-end, from defining and enabling vision, to ensuring ongoing market relevance. Our diverse teams lead with empathy, data and creativity always in service of the experience. From whiteboard to roll-out, we help our clients embed experience across their operations from front to back office to accelerate digital transformation through a human-centric lens. Are you someone who wants to create change in the way business is done? Do you want to work with inspired and like-minded intrapreneurs? Us too! We take our work very seriously, but we have fun doing it. And we re searching for passionate, talented people to join the Rightpoint team. Our Commitment to You No matter who you are, where you come from, who you love, what you believe, or what you get excited about, we bring people together to make phenomenal work. Thats what makes us Rightpoint! Introduction We are currently seeking an Associate Digital Marketing Operations Specialist who will be responsible for assisting in execution for Marketing strategy to meet the needs of the business in a variety of channels including Email and SMS. This role is essential to the success of the marketing programs and reports into the Digital Marketing Operations Lead. What You ll Be Doing and the Impact You ll Make: Responsibilities: QA the Creative Review form for Email and SMS channel programs - this involves checking links and products on the site for pricing and accuracy Initiate edits in Workflow by Design ( Routing ) and communicate with the appropriate team members Ensure timelines and project task boards are updated to reflect any changes during the duration of all projects. Update Marketing Operations Lead regarding any issues, timelines, assets required, delays, challenges, if any, to deliver in required timelines, dependencies on technical or creative consultant. Set up and manage channel project management in Monday.com or other similar project management tools Communicate weekly performance report to key stakeholders Requirements: 1-3 years marketing experience Exceptional attention to detail and has quality assurance (qa) experience Ability to operate in a fast-paced, rapidly evolving environment Work cross functionally and able to communicate effectively Ability to manage several projects at one time with specific attention to detail and very well organized Degree in marketing or related experiences (Bachelor s degree preferred) Benefits and Perks at Rightpoint 30 Paid leaves Public Holidays Casual and open office environment Flexible Work Schedule Family medical insurance Life insurance Accidental Insurance Regular Cultural & Social Events including Diwali Party, Team Parties, Team outings, etc. Continuous Training, Certifications, and Learning Opportunities First-hand experience dealing with security incidents. EEO Statement

As an Operations Manager, you will be responsible for overseeing and optimizing all operational processes within our organization. Will be to enhance efficiency, streamline workflows, and ensure seamless coordination across various departments Required Candidate profile Proven experience in operations management with 4 years in a leadership role Act as the primary point of contact with the Clients to understand their business needs Dealing with international clients

Job Summary This role shall be responsible for guiding on reconciliations and account statements. Ensure accurate accounts management, preparing accurate draft account statements and periodically execute routine accounting activities, monitor verification of invoices and adherence to FAI standards and policies, management of general ledger & redressal of escalations through interactions with concerned stakeholders. Behavioral competencies Strategic Agility Stakeholder Impact Drive for Results Professional Presence People Orientation Talent Development Technical competencies Demonstrate working knowledge of Implications and applicability of accounting concepts, related industry practices and various standards and specialized knowledge of audit rules. Advanced understanding of industry wide and global (e.g.. India GAAP) accounting policies and systems. Working with Oracle R12 Evaluate reports/scenarios and suggest appropriate decisions by applying management accounting concepts Broad understanding of the working of relevant applications and systems to monitor deviations, control operations and suggest corrective actions for improving the system Must be able to address escalations through interactions with concerned stakeholders Must be able to monitor teams performance is in compliance to required standards - quality, TAT, etc. Adherence to communication and reporting protocols Awareness and adherence to Information security requirements Educational experiences Should have minimum 5 year of experience

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues. Job Summary As a Payment Lifecycle Specialist within JPMorgan Chase, you will be responsible for completing fund transfer requests/payments received from our clients both financial & non-financial institutions. Transaction requests are received both electronically and manually. As a Cash Operations TL, you will be directly responsible for the day to day operations, including transaction processing - payments and receivable; ecommerce payments; client service & and database controls. You will be responsible for understanding the key metrics and risk components and support the operations lead to meet the financial goals and objectives put forth by the LOB, while partnering globally with the regions where the business operations are located. Job Responsibilities Process electronic, manual transactions and reconciliations. Monitor and ensure timely and accurate processing of transactions, in accordance with established policies and procedures. Mail correspondence timely with internal and external clients. Follow escalations matrix for identified issues. Assist in issue resolution and provide incident report in case of errors. Be a back-up for other processes within the department. Perform product verification tests (PVTs) on the system as and when required. Required Qualifications, Skills and Capabilities Minimum 3 years work experience in payment operations/cash operations Understanding of and experience in Payments, Swift, Correspondent banking etc. Client focus minded Knowledge of various aspects of International Payment Processing Operations Working/Expert Knowledge of SWIFTS & international payment conventions & practices is a must. Intermediate experience using Microsoft Office, including Excel and PowerPoint Fluent written and oral communication skills in English.

Role & responsibilities Lead and manage the overall operations of the call center, including inbound/outbound customer service, technical support, or sales teams. Develop and execute strategies to improve service quality, customer satisfaction, efficiency, and team performance. Monitor key performance indicators (KPIs) such as average handle time, customer satisfaction scores, service level, and agent productivity. Collaborate with workforce management to ensure effective scheduling and staffing levels. Drive continuous improvement initiatives using data and feedback to streamline workflows, reduce call volumes, and enhance customer experience. Oversee the hiring, training, development, and performance management of call center staff and team leaders. Ensure compliance with internal policies, procedures, and industry regulations. Serve as the escalation point for complex customer issues and ensure timely resolution. Work closely with cross-functional teams such as IT, HR, Quality Assurance, and Product to support business objectives. Prepare and present performance reports, forecasts, and strategic plans to executive leadership. Preferred candidate profile Education: Bachelors degree, certifications like COPC, LEAN, Sig Sigma are a plus Experience: Minimum of 8 years in call center management, with at least 3 years in Sr management leading a large account. Skills: Proven experience managing large, high-volume call centers (100+ agents preferred). Strong understanding of contact center technologies (e.g., CRM, ACD, WFM systems). Demonstrated success in coaching leaders, managing performance, and driving change. Exceptional analytical, organizational, and problem-solving skills. Excellent interpersonal and communication abilities, with a customer-first mindset.

As Senior Process Analyst – Order to Cash (O2C), you are responsible for processing Accounts Receivable - posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts. Your primary responsibilities include: Analysis of receivable accounts, investigation of entries, and pulling audit prep work. Involve in getting instructions, direct Debit run, rejection of Direct Debit, and Oracle updating. Investigate unapplied payments, rectify them, and ensure proper allocation. Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions. Adhere to client SLA's (Service Level Agreements) and timelines. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a minimum of 3-6 years of experience in Order to Cash (O2C), basic accounting knowledge, and understanding of various accounting principles. Hands-on expertise to increase cash application automation, increase touchless cash settlement, and reduce cash application complexity and instability across accounts assigned. Prior experience in monitoring customer account statuses and results regarding cash application against defined critical metrics, goals, and objectives. Proven experience in building and utilizing reports to analyze pertinent account information. Experience in collaboration and negotiation with customers, sales field, and finance functions to achieve improvements. Working knowledge to identify and implement action plans and process improvements with mentorship. Preferred technical and professional experience Proficient in MS Office applications and any ERP software as an end-user. Ambitious individual who can work under their direction towards agreed targets/goals. Ability to work under tight timelines and have been part of change management initiatives. Actively engaging in team meetings to exchange information, with a proven ability to meet both individual and business metrics. Enhance technical skills by attending educational workshops, reviewing publications etc.

Design, implement, and continuously refine key operational processes for the post-payment journeys of Health & Life D2C insurance products. Drive operational efficiency by defining and maintaining SOPs, implementing best-in-class processes and continuously refine them to meet the business needs. Manage vendor relationships end-to-end, from identification and onboarding to performance monitoring, ensuring alignment with business goals. Collaborate closely with finance teams to ensure accurate reconciliation processes, enabling seamless financial tracking and reporting. Coordinate cross-functionally with product and analytics teams to lead solution workshops for new product features, collate supporting data, define GTM strategies, complete UAT, and train advisors for smooth implementation. Define processes, tightly manage execution timelines, and optimise the post-payment journey by capturing team feedback and evaluating performance. Monitor and drive key initiatives to enhance NPS of the customers across journeys Prepare and present weekly/monthly reports to senior management, offering insights into operational performance, vendor management, and key initiatives

Qualification - MBA Finance/B.Com/M.Com Designation - AVP Preferred Industry Housing Finance or NBFCs Key Responsibilities: - Handling various queries of Banks, auditors and other investors - Reviewing and finalization of borrowing documents - Preparation of MIS reports related to Treasury. - Continuously updating the Borrowing deck, Investor Presentation, Information Memorandum and other standardized documents - Managing the transaction related compliance of NCDs and CPs. - Ensuring maintenance of Treasury systems and enhancing of all treasuries related processes - Ensure the timely repayment/payments of all the borrowing of the company. - Complying and meeting all borrowing and other stakeholders' covenants and compliance- Ensuring all compliance and reporting as per company, regulatory, Auditor's etc. - Co-ordinate with rating agencies for data requirements on Monthly, Quarterly and on Annual basis - Peer Analysis - Lenders, rate of interest, Banking, ECB and capital market, - ALCO, Risk and Board meeting compliance - Preparing of RBI/NHB returns

Location: Onsite | Experience: 10+ Years | Role Level: Senior/Leadership Industry: Staffing & Recruitment (Non-IT, USA) About Us: We help USA-based companies hire top-tier Non-IT talent faster and better through our recruitment services. With a strong presence in the staffing industry, our focus is on lead quality and conversion optimization. Role Overview: We are looking for a data-driven and performance-focused Head/Director of Market Research & Lead Generation . This person will lead efforts to find and qualify high-quality B2B leads across the USA Non-IT hiring space . You must have a proven ability to: Understand USA B2B hiring trends and behaviors. Design and execute lead gen strategies that deliver 100+ qualified responses/day . Build and manage a research team to scale operations effectively. Key Responsibilities: Identify, validate, and enrich high-potential leads (companies hiring Non-IT roles in the US). Leverage tools like LinkedIn, Apollo and others. Work closely with the email team to align targeting and messaging. Use data analytics to drive strategy, improve hit rate, and reduce wastage. Mentor and grow the research/lead-gen team. Should be able to lead a Team of 100 Requirements: 10+ years in lead generation, research, or business intelligence (USA Non IT Business). Excellent knowledge of the staffing/recruitment market, especially Non-IT sectors. Strong leadership, planning, and process optimization skills. Data-oriented, outcome-driven, and highly motivated to grow into a Director role (if not already one). Apply now by sending your resume to waheed@tektreeinc.com or call: +91-6305167532 / +91-9705643572 (available on WhatsApp as well)

We are looking for a skilled professional with 6 to 11 years of experience to lead our Workforce Operations team in Bengaluru. The ideal candidate will have a strong background in HR operations and management, with excellent communication and problem-solving skills. Roles and Responsibility Provide on-the-ground day-to-day oversight to all USI Workforce Operations Specialists/Sr Specialists. Execute and support HR transactions in Workday and other centralized operational processes. Monitor and report on HR Service Desk metrics to ensure service level agreements (SLAs) are met. Supervise quality reviews of tickets to drive service improvement. Identify, improve, and eliminate barriers to enable team success. Collaborate with the Workforce Operations Manager on system testing for software updates and business process changes in Workday. Conduct regular audits of Workforce Operations processes to support data integrity, accuracy, and compliance. Lead or support Talent Operations projects/initiatives to ensure key operational and system processes enable success. Provide day-to-day direction and oversight of the local Workforce Operations team responsible for most employee life-cycle transactions. Address knowledge gaps related to Workday processes and provide or coordinate additional training for the team as needed. Coach, train, and provide development opportunities to develop staff, while also providing performance feedback with direct reports as required by established performance planning and review processes within the firm. Perform other duties as assigned. Job Requirements Minimum 6 years of experience in HR operations and management, preferably in a similar role. Strong understanding of HR service delivery administration and excellent written and verbal communication skills. Experience working with HRIS systems, preferably Workday, and familiarity with service desk environments. Proven management skills, strong customer service focus, and attention to detail are essential. Ability to handle assignments that are confidential and complex with considerable discretion, judgment, and tact. Demonstrated ability to utilize HRIS applications and understand the downstream implications of transactions. Associates or Bachelors Degree in Human Resources or a related field is preferred. Working knowledge of Human Resources, Payroll, Benefits, or other Talent-related end-to-end processes. Excellent written and verbal communications, strong attention to detail, and quality are required. Ability to work collaboratively with peers internally and external business partners. Highly organized with strong follow-through skills, able to manage concurrent projects and/or programs. Ability to work well under pressure, meet established targets and goals in a high volume, fast-paced, and rapidly changing work environment. Ability to work independently, effectively prioritize work, and consistently meet daily, weekly, and monthly deadlines.

As a Process Associate – Order to Cash (O2C), you will be responsible for managing Order management and Receivables management. You should be flexible to work in shifts. Your primary responsibilities include: Coordinate activities associated with Order to Cash Recognize potential threats and suggest suitable actions Adhere to SLAs and timelines Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a focus on Accounts Receivable Ability tomanage Order fulfilment, Collections & Cash payments Working knowledge of basic accounting and accounting principles Proficient in addressing quires and taking follow-up actions Preferred technical and professional experience Proficient in MS Office applications Self-directed and ambitious achiever Meeting targets effectively Skilled in thriving under deadlines and contributing to changemanagement Showcasing strong interpersonal teamwork

Responsibilities: Collaborate with cross-functional teams on process improvements Ensure compliance with client requirements & regulatory standards Manage international voice processes for clients The jobholder may need to establish and maintain relationships within the following Cambridge University Press & Assessment shared services: Customer Services Group Print and Operations (GPaO) Exams Technology Operations (ETO)

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Operations Lead – Revenue Recognition What this job involves: Perform detailed reviews/analysis of Master Agreements and Contracts to ensure that revenue is properly recorded in accordance with ASC 606 Review and verify accuracy of journal entries, revenue accruals and account reconciliations Implement and perform routine checks and balances on revenue recognition, to ensure an efficient process for ensuring revenue is recognized in the correct general ledger accounts and periods Perform monthly close duties including journal entry preparation and review, account reconciliations, bad debt and aging review etc. Participate in technical interpretation of revenue recognition on key agreements Research and prepare written technical accounting policies and positions for non-standard revenue transactions Document key processes; identify areas of opportunities and create plans to successfully execute improvements Develop and maintain productive working relationships with the finance and controllership teams across all business units Perform ad hoc reporting and special projects as requested Sound like youTo apply, you need to have: Prior experience with revenue recognition or work with ASC 606 (IFRS 15/ Ind AS 115) Ability to review and interpret contracts Strong technical and analytical skills Advanced knowledge of Microsoft Excel and Power point Demonstrated ability to work effectively under pressure with multiple and changing tasks Key skills: Strong organizational and interpersonal skills. Strong oral and written communication skills Experience and success working in a team environment. CA / CMA/CWA is must. 8-10 years of relevant experience. 5-7 years of supervisory experience mandatory. What you can expect from us At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply today! Location On-site –Gurugram, HR Scheduled Weekly Hours 40 Job Tags: JBS If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. Candidate Privacy Statement . For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page I want to work for JLL.

At Indus Action, we seek empathetic, driven, and action-oriented team members who align with our intention of making public welfare unlock happen as a Do-Tank. We desire candidates who want to partner with the Sarkar (state) service of our audacious mission of systematically making welfare access sustainable and frictionless for our vulnerable citizens and their families. Our vision of a progressive and inclusive society is replicated internally through our equitable compensation structures, transparent organisational policies, and supportive work culture. As an aspiring Deliberately Developmental Organisation (DDO) combined with our operating values of Listen.Act.Change. - we commit to nurturing active citizens and supporting enterprising individuals with a growth mindset, professionally and personally. At Indus Action, you are valued beyond your role or title. Instead of an open-door policy, we have a no-door policy, where everyone has access to and collaborates with everyone. We offer high cross-functional learning within the ecosystem as well. If you are about building for impact at scale, experimenting, and learning with joy along the way, then Indus Action is the place for you, and we have been looking for you! Project Description Indus Action signed an MoU with the Department of Primary Education, Government of Bihar, in March 2023 to strengthen RTE 2009 Sec. 12(1)(c) implementation in the state and entails work on policy and process redesigning, technology building, capacity building, grievance redressal and registration drives on the ground, among other things. Indus Action aims to stabilize an online process of RTE Act. 2009, Sec. 12(1)(c) implementation by the academic year 2026-27 with a 60% fill rate against the available seats and 100% adherence to the online process of implementation. We are also at an initial stage of another project in collaboration with the Labour Resource Department aimed at enhancing welfare delivery for vulnerable labour populations. In this initiative, the organisation will play a key role in policy and process redesign, capacity building, strengthening grievance redressal mechanisms, and facilitating large-scale registration drives at the grassroots level. As the Lead, the candidate will be expected to lead operations from Indus Action for both departments, which may include the following: Drive the partnership formulation process with the Labour Resource Department Collaborate with other organisations in the Project Management Unit (PMU) Conduct primary and/or secondary research to understand areas like scheme implementation gaps, budgets, process \uFB02ows, etc Create policy or scheme-related memos or briefs Design and implement initiatives to improve the implementation of schemes delivered by the department Actively scout for and onboard partners to support Indus Actions work Manage operations within the budget allocated and ensure that the goals set for the project(s) are achieved Work with the different departments like Education, Panchayat and Rural Development, Labour, Health and Family Welfare, as the organisation is interacting with, in continuing the ongoing work and building upon it through new partnerships as needed. Lead the RTE 12(1)(c) project execution in collaboration with the existing team

The program with the Department of Labour Welfare in Chhattisgarh has been ongoing since 2021, and entails work on policy and process redesigning, capacity building, grievance redressal, and registration drives on the ground, among other things. As the Senior Manager/Lead, you will be expected to lead operations from Indus Action for the department, which may include the following: Collaborate with other organisations in the Project Management Unit (PMU) Conduct primary and/or secondary research to understand areas like scheme implementation gaps, budgets, process flows, etc Create policy or scheme-related memos or briefs Design and implement initiatives to improve the implementation of schemes delivered by the department Actively scout for and onboard partners to support Indus Actions work Manage operations within the budget allocated and ensure that the goals set for the project(s) are achieved Work with the different departments like Education, Panchayat and Rural Development, Labour, Health and Family Welfare, as the organisation is interacting with, in continuing the ongoing work and building upon it through new partnerships as needed. Requirements Knowledge and Technical Skills Stakeholder Management Has led and managed a team of 3+ people through a project for 1+ year Partnered with the government and built relations across levels (BDO, SPD, PS, etc) to drive large-scale projects for 2+ year Project Management Has managed and delivered projects end-to-end for at least 3+ years Is well versed with principles of designing thinking, planning and execution, budget management, quality control and monitoring and evaluation Data & Technology Is capable of understanding technology (product, not code) used to set up MIS system and envisioning the scope that technology can play to make the implementation smoother Has strong analytical skills to create strategies and analyse data Support in the design and Implementation of new projects (portal/dashboards) as per requirement and create plans to be able to maintain the existing applications. Coordinate with the technical personnel and government stakeholders while ensuring the team members are actively working toward established milestones. Hold regular technical team meetings to determine progress and address any questions or challenges regarding projects. Determine and define clear deliverables, roles, and responsibilities for team members required for specific projects or initiatives Research and Analysis Has worked on at least 1 project involving fieldwork/primary research (preferred) Has experience with secondary research and data analysis Has strong report-writing skills. Core Competencies Citizen Focussed Mindset: Place the vulnerable citizen at the centre of every action. Entrepreneurial Energy: Take ownership of time and resources to deliver solutions. Dealing with Ambiguity: Demonstrate grace under pressure and adapt through progressive elaboration. Growth Mindset: View every experience as an opportunity for growth. Collaboration: Build productive partnerships with both internal and external stakeholders. Education and Experience The applicant must be a Masters Degree Holder with at least 4-5 years of work experience, preferably in the social sector. A strong local understanding of language (Hindi), culture, and terrain is preferred.

Job Title: Operations Executive Location: WFH Experience: 3-5 years in operations management. Employment Type: Part-time Work Schedule: Days: Monday to Saturday (Sunday Off) Shifts: Morning: 4:00 AM 9:00 AM (Part-Time) Job Overview: We are looking for a proactive and detail-oriented Operations Executive to manage the smooth delivery of live classes, provide real-time operational support, and contribute to continuous process improvement. This role demands high attention to detail, excellent communication skills, and a problem-solving mindset. Key Responsibilities: 1. Live Class Management Monitor live sessions to ensure they begin on time and run smoothly. Track teacher availability; coordinate and allocate substitute teachers when needed. Step in as a substitute tutor if required to ensure session continuity. 2. Technical Support Provide real-time assistance on platforms like Slack for any technical issues during classes. Troubleshoot basic issues related to Zoom or other virtual platforms. 3. Student and Teacher Engagement Address student feedback to enhance class experience and learning outcomes. Respond promptly to support tickets and queries from teachers. 4. Operational Excellence Maintain accurate records and documentation of daily operations. Handle teacher scheduling and substitution processes efficiently. Identify and recommend improvements for better process workflows. 5. Team Collaboration Work closely with other departments to ensure overall delivery success. Participate in cross-functional initiatives and take ownership of assigned operational tasks . Qualifications: Education: Graduate (minimum); postgraduate preferred. Experience: 3-5 years in operations; experience in EdTech and international client handling preferred. Skills: Excellent verbal and written English communication. Strong organizational and multitasking abilities. Ability to stay calm and efficient under pressure. Basic technical troubleshooting skills (Zoom, Slack, etc.). High level of accuracy and confidentiality. International Experience is required. How to Apply: To apply, please submit your resume and a cover letter detailing your qualifications and teaching experience to kirtika.sharma@ncreduservices.com . Only shortlisted candidates will be contacted for interviews. Regards, Kirtika Sharma 9599314292 Team Lead-HR & Operations

? Responsibilites Handle migration/Test and turn-up tasks and installations in general to configure and delivery SDWAN site devices accordingly; Handle changes on SSR (Simple Service Request), delivering configuration on Cisco Viptela Support 2nd line incidents related to SDWAN Products always cooperating with other levels of support in a in a high level Build configuration for DyNS SDWAN Products eq.Cisco Viptela according to SDWAN standards; Providing in-depth technical support to customers through monitoring, localization and remote repair; Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our SLAs; Provide process improvement input wherever possible; Provide Technical engineering support capability for a number of multinational customers; May do proactive jeopardy management; Providing higher level support internally and Hypercare as well Organizing technical trainings or knowledge sharing; Participate in regular meetings with Senior Technical Support Engineers (3rd line), Consultants, Specialists, vendors and/or other 3rd parties e.g. Customers and Suppliers Perform quality checks on customer equipment to ensure all configurations meet required compliance standards as well as both customer and company security policies; When visible recommend flexible and scalable solutions to support new business objectives; Be part of the pre and post-deployment network implementation and understand if what is being deployed is exactly the same as the customer wants or expected to see in place; Monitor and test DyNS products installed on customer network (Nokia Nuage, Cisco Viptela or Meraki) performance and provide network performance statistics and trends reports when needed; Work in conjunction with Design teams in order to ensure the stable operation of DyNS SDWAN products to be deployed; Conduct research on network services, protocols, and standards in support of SDWAN. Help to identify internal team needs by helping L2 engineers solving problems and performing guidance solve issues or making it quickly solved.

About The Role : Lead and manage a team providing Infrastructure Monitoring Services using SolarWinds and SCO. Oversee implementation, upgradation, migration, and solutioning of Infra monitoring tools. Handle vendor and process management efficiently. Ensure smooth delivery service operations, managing teams, deliverables, and SLAs effectively. Lead, steer, and execute projects, ensuring alignment with organizational goals. Communicate effectively with internal and external stakeholders through excellent oral and written skills. Primary Skills Expertise in SolarWinds (NPM, NCM, NTA, IPAM, SAM). Understanding of monitoring tools architecture, functionality, and connectivity. Hands-on experience with implementation, upgradation, and migration of monitoring tools. Integration of monitoring tools with third-party applications. ITIL framework expertise. Secondary Skills: Proficiency in Excel for data analysis and reporting. Risk assessment and governance knowledge. Strong communication and stakeholder management. Change management expertise.

As an Operations Lead, you will monitor the project lifecycle from initiation to execution by taking complete ownership and responsibility . You will engage the client and keep them informed with required updates of the project and ensure they are aware of all the activities that are about to be done / on going / yet to start etc. Coordinate with manpower agencies and ensure that right resources are assigned to get the work done on time. Coordinate communication and foster teamwork between all the project stakeholders. Establish and prepare formal reporting arrangements on project progress such as Weekly Progress Reports. Engage, interact and build professional relationships with the design professionals, vendors and clients while simultaneously directing the installation team to safely execute the work according to the design plan. Work closely with respective functional teams to ensure a high standard of execution and customer experience. Job Requirement B. Tech (Civil/Architecture) - from Tier 1 or Tier 2 colleges. Alternate qualification can be B. Tech (Civil/Architecture) + MBA from RICS or NICMAR. Minimum 2 years of work experience in executing Corporate/Residential interior fitout projects. Strong verbal and written communication skills in English; ability to break down complex ideas and convey efficiently. Strong understanding and demonstrated aptitude of basic project management principles. Extreme attention to detail and no-compromise attitude towards quality. Proficiency in AutoCAD, MS Word, Excel/GSheets. Excellent interpersonal and multitasking skills to engage effectively with clients, vendors and internal teams. Entrepreneurial zeal & ownership.

As an Operations Lead, you will monitor the project lifecycle from initiation to execution by taking complete ownership and responsibility . You will engage the client and keep them informed with required updates of the project and ensure they are aware of all the activities that are about to be done / on going / yet to start etc. Coordinate with manpower agencies and ensure that right resources are assigned to get the work done on time. Coordinate communication and foster teamwork between all the project stakeholders. Establish and prepare formal reporting arrangements on project progress such as Weekly Progress Reports. Engage, interact and build professional relationships with the design professionals, vendors and clients while simultaneously directing the installation team to safely execute the work according to the design plan. Work closely with respective functional teams to ensure a high standard of execution and customer experience. Job Requirement B. Tech (Civil/Architecture) - from Tier 1 or Tier 2 colleges. Alternate qualification can be B. Tech (Civil/Architecture) + MBA from RICS or NICMAR. Minimum 2 years of work experience in executing Corporate/Residential interior fitout projects. Strong verbal and written communication skills in English; ability to break down complex ideas and convey efficiently. Strong understanding and demonstrated aptitude of basic project management principles. Extreme attention to detail and no-compromise attitude towards quality. Proficiency in AutoCAD, MS Word, Excel/GSheets. Excellent interpersonal and multitasking skills to engage effectively with clients, vendors and internal teams. Entrepreneurial zeal & ownership.

About The Role : Job TitleOperations Lead, AVP LocationJaipur, India Role Description Individual will provide daily support and guidance to staff within the department and will work closely with NCT (direct reportees), Associates, co-AVPs and Head, to address operational issues. Responsible for ensuring that day to day operations function smoothly and issues are resolved for teams. You will be responsible for transitioning of any new process from formulating strategy, hiring people, working with onshore, implementing strategic & tactical solutions. Other responsibilities include cross -training, succession planning, preparation of management reports, departmental initiatives, and interfacing with the different departments to ensure timely and accurate processing of all activities on daily basis within the given timelines. AVP would also be responsible for other activities like BCM, Audits, Transformation and people related initiatives etc. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy. Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Effectively Manage a team size of up to 15-20 individuals. Managing Static data set up, background screening and maintenance requests. Reviewing workflows and operating procedures to ensure that they remain up to date and implementing process improvements. Reviewing daily benchmark reports (KPIs) for each of the process lines with the counterparts and working to improve the process. To build up process documentation, define benchmarks, capacity model, baseline volumes etc. for existing & newly transitioned processes. Team development and motivation through strong engagement models, effective employee communication and administering reward and recognition. Driving Process Improvement through innovation, and involvement of all. Conduct regular operational performance reviews and participate in monthly self-assessments. Effectively manage risk and foster a robust control environment. Building a strong mechanism to take care of volume peaks during peak season (If any) Ensure team morale and motivation is high through team building and regular interaction. Effective Delegation to direct reports. Grooming of Associates and NCTs. Your skills and experience Prior experience in Wealth Management Ops and Static Data / Client Onboarding/ Background screening is a must. Needs to be a self-starter with significant ability to undertake initiatives. Strong interpersonal / good negotiations skills are required, leadership skills will be essential for this role. Follow through skills, Effective communication skills, fluency in Microsoft Office skills, ability to confidently handle internal clients, futuristic and innovative approach will be expected. Ability and willingness to work in shifts is a must. Experience/Exposure Graduates with good academic records. Total experience 10 years Plus in same industry is a must. How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

About The Role : Job Title Operations Team Leader Corporate TitleAssociate LocationBangalore, India Role Description The Associate is a First Level Manager who will be required to manage the day to day activities of the Reconciliation process. Would serve as a People Manager with a very strong Subject Matter Expertise to resolve queries from team members and resolving parties alike. Aided by a Process Supervisor, the Team Manager helps address the process issues faced by the team. Candidate would work very closely with the team members, AVP/VP, resolving parties and external custodians to keep the number and value of ageing Cash & Position breaks under control. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Functional Responsibilities Have deep knowledge of the Reconciliation process and the associated Investment and Accounting Book of Records. An associated understanding of Swifts / internal feeds that enable the above. Ability to relate the Reconciliation to upstream and downstream functions. Appreciation of the impact of open Cash & Position breaks and ability to Investigate & Identify the Root Cause and henceforth assign the Cash & Positions break to the correct resolving party for further investigation & resolution. Analytical mindset to reduce the number and value of open breaks so as to minimize risk exposure Work effectively with internal functions such as Trade Processing , Reference Data, Corporate actions, Bookings, Tax etc. and with external Custodians for resolution of breaks. Support with small to medium sized process & functional change initiatives to improve efficiency & reduce risk. Other Responsibilities / Tasks Help the team members perform primary investigation on the Cash and Position breaks and manage their queries and escalations from the Front Office and Resolving Parties Be the first point of contact for process & functional issues faced by the team members and front office colleagues. Ensure proper back-ups created and assist other teams during contingencies (Staff shortage, high volumes etc) Driving Process Improvement through innovation Manage performance of the team members with a focus on their skill development. Perform regular performance reviews of staff as per Organizational guidelines. Your skills and experience Minimum work experience of 8 years with the last 4 years in a managerial role. Prior experience in Reconciliation of Cash & Positions across Investment and Accounting Book of Records against Custodians Preferably with an Asset Manager, Fund Accountant and / or a Custodian Good understanding of Aladdin and market data platforms like Bloomberg is a plus. Knowledge of Security and Trade Life Cycle of various financial products is a pre-requisite. A quality mindset with a Six Sigma / Lean background would be a plus Fluency in Microsoft Office skills specifically MS Excel & MS PowerPoint Should demonstrate solution drive approach & innovative thinking. Should be open to work in the required shift Strong people manager with proven track record of working with & developing people. Education / Certification Graduates/Masters with good academic records. Excellent communication & collaboration skills. How we'll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs. About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm

Job Title: Operations Executive Location: WFH Experience: 3-5 years in operations management. Employment Type: Full-time / Part-time (as applicable) Work Schedule: Days: Monday to Saturday (Sunday Off) Shifts: Morning: 4:00 AM 9:00 AM (Part-Time) Afternoon to Evening: 1:00 PM 10:00 PM (Full-Time) Job Overview: We are looking for a proactive and detail-oriented Operations Executive to manage the smooth delivery of live classes, provide real-time operational support, and contribute to continuous process improvement. This role demands high attention to detail, excellent communication skills, and a problem-solving mindset. Key Responsibilities: 1. Live Class Management Monitor live sessions to ensure they begin on time and run smoothly. Track teacher availability; coordinate and allocate substitute teachers when needed. Step in as a substitute tutor if required to ensure session continuity. 2. Technical Support Provide real-time assistance on platforms like Slack for any technical issues during classes. Troubleshoot basic issues related to Zoom or other virtual platforms. 3. Student and Teacher Engagement Address student feedback to enhance class experience and learning outcomes. Respond promptly to support tickets and queries from teachers. 4. Operational Excellence Maintain accurate records and documentation of daily operations. Handle teacher scheduling and substitution processes efficiently. Identify and recommend improvements for better process workflows. 5. Team Collaboration Work closely with other departments to ensure overall delivery success. Participate in cross-functional initiatives and take ownership of assigned operational tasks . Qualifications: Education: Graduate (minimum); postgraduate preferred. Experience: 3-5 years in operations; experience in EdTech and international client handling preferred. Skills: Excellent verbal and written English communication. Strong organizational and multitasking abilities. Ability to stay calm and efficient under pressure. Basic technical troubleshooting skills (Zoom, Slack, etc.). High level of accuracy and confidentiality. International Experience is required. How to Apply: To apply, please submit your resume and a cover letter detailing your qualifications and teaching experience to kirtika.sharma@ncreduservices.com . Only shortlisted candidates will be contacted for interviews. Regards, Kirtika Sharma 9599314292 Team Lead-HR & Operations