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Senior Quality Assurance Manager TP

2.0 - 4.0 years

0 Lacs

mumbai, maharashtra, india

On-site

We're hiring || Senior Manager Quality || Mumbai Job Specifications: Develop and implement QA Frameworks, SOP's and evaluation processes Analyze call/chat/email evaluations, identify trends, and suggest improvements Ensure Compliance with client specific KPI's and service level agreements Report Key Quality Metrics - NPS, FCR, QA Scores Drive RCA for quality deviations and develop corrective action plans Client & Stakeholder Management (3rd Party Client Management) Experience with Six Sigma, COPC or Lead Methodologies Minimum - Green Belt Certified In a leadership/managerial role for at least 2 years Strong Knowledge of QA Tools, call center metrics Proficient in PowerPoint and QA Software S...

Posted 2 days ago

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