Lead Machine Learning Engineer - NLP

You will be joining Observe.AI, a company that is revolutionizing customer service by leveraging AI agents to automate routine customer calls and workflows, support agents in real time, and uncover insights from interactions. Trusted by renowned brands, Observe.AI aims to enhance automation, provide faster and consistent service, and foster stronger customer loyalty. **Key Responsibilities:** - Designing and implementing state-of-the-art AI solutions - Optimizing ML models and processing pipelines - Collaborating with cross-functional teams to address business challenges **Qualifications Required:** - Bachelor's or Master's degree in Computer Science or a related field - At least 5 years of experience in building large-scale NLP systems - Strong understanding of ML and NLP fundamentals - Proficiency in Python and ML frameworks like Pytorch and Tensorflow - Ability to provide thought leadership in technical areas - Experience with Spoken Language Understanding, published papers in NLP conferences, and open-source contributions are advantageous Observe.AI offers a competitive compensation package, including medical insurance, leaves as per regulations, generous holidays, learning and development support, and flexible benefit plans. The company is committed to fostering an inclusive and diverse workplace, welcoming individuals from all backgrounds and encouraging them to apply.,